Relevant bibliographies by topics / Customer intimacy

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer intimacy'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Customer intimacy"

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Liu, Qianhua, Ka-Ching Chan, and Ranga Chimhundu. "From Customer Intimacy to Digital Customer Intimacy." Journal of Theoretical and Applied Electronic Commerce Research 19, no. 4 (2024): 3386–411. https://doi.org/10.3390/jtaer19040164.

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Customer intimacy plays a crucial role in shaping customer relationships and guiding organizational strategies. As the digital business environment has grown, the concept of customer intimacy has evolved, leading to significant changes in its dimensions and implications. This systematic literature review and synthesis comprehensively analyzes the current research on customer intimacy, reexamines it within the context of e-commerce and digital marketing, and introduces the concept of “Digital Customer Intimacy”. The paper explores the unique characteristics of digital customer intimacy, how it
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Lestari, Nimas Dewi. "The Effect of Communication Effectiveness and Service Excellence in Achieving Customer Intimacy: Customer Knowledge as Moderating." KINERJA 29, no. 1 (2025): 1–20. https://doi.org/10.24002/kinerja.v29i1.8663.

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Customer intimacy is a business strategy that is implemented by giving high attention to the strategy of marketing relationships. In the long term, customer intimacy can positively impact a company. There are several ways to increase customer intimacy. Some of them are through effective communication, service excellence, and customer knowledge. Bank Syariah Indonesia is one of the banks that implement a service excellence strategy for customers, and even Bank Syariah Indonesia has won awards in the field of service excellence. The purpose of this survey is to determine the effect of effective
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Muhammad Umer Quddoos, Muhammad Asif Shamim, Muhammad Ramzan Sheikh, and Muhammad Tariq. "What Drives Customer Loyalty in Islamic Banking? An Evidence from Pakistan." Journal of Accounting and Finance in Emerging Economies 7, no. 1 (2021): 53–63. http://dx.doi.org/10.26710/jafee.v7i1.1530.

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This study investigates the role of customer intimacy, commitment, and trust in increasing their loyalty and mediating role across trust and customer loyalty nexus. A total of 500 questionnaires were disseminated but 404 of these were included for analysis (approx. 81% response rate). The hypotheses were tested through the structural equation modeling technique using smart PLS. The results indicate that trust has a significant nexus with commitment, customer intimacy, and loyalty. Both commitment and customer intimacy have a significant nexus with customer loyalty. The mediation analysis revea
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Tabrani, Mirza, Muslim Amin, and Ahmad Nizam. "Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships." International Journal of Bank Marketing 36, no. 5 (2018): 823–48. http://dx.doi.org/10.1108/ijbm-03-2017-0054.

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PurposeThe purpose of this paper is to investigate the role of trust in enhancing customer loyalty, and to test the mediation role of commitment and customer intimacy in the relationship between trust and customer loyalty.Design/methodology/approachA total of 500 questionnaires were distributed and 200 were returned (40 percent response rate), and a structural equation modeling technique was used to test the hypotheses.FindingsThe results of this study show that trust has a significant relationship with commitment and customer intimacy but no significant relationship was found with customer lo
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Kai‐Uwe Brock, Jürgen, and Josephine Yu Zhou. "Customer intimacy." Journal of Business & Industrial Marketing 27, no. 5 (2012): 370–83. http://dx.doi.org/10.1108/08858621211236043.

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Martens, Carmen, Jasmien Herssens, and Cécile Delcourt. "Design Supporting a ‘Customer-Perceived Intimacy’-Strategy in Healthcare Services." Proceedings of the Design Society: International Conference on Engineering Design 1, no. 1 (2019): 927–36. http://dx.doi.org/10.1017/dsi.2019.97.

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AbstractGiven that we live in a time within a growing competitive healthcare market, the customer experience and healing opportunities are on top of the priority list. However, little attention has been dedicated on how to merge the disciplines of architecture, healthcare and management to create healthcare environments to enhance the customer experience and the healing process. The goal of this paper is to explore how design can foster customer-perceived intimacy within a healthcare context to achieve enhanced customer outcomes, such as customer well-being. Understanding the importance of cus
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Nurivan Rizky, Amalia Salsabila Ariyanto, Nur Diana Fahma Salsabila, Muhammad Rizalul Wakhid, and Yusuf Amrozi. "Sumbangsih Customer Relationship Management Dalam Menciptakan Customer Intimacy." SKETSA BISNIS 10, no. 2 (2023): 154–65. http://dx.doi.org/10.35891/jsb.v10i2.3502.

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English Version To achieve success in today's dynamic business era, it is important to shift from a product focus to a customer focus. Companies can better understand customers, provide more personalized service, and build communication through a Customer Relationship Management (CRM) approach. This concept aims to achieve Customer Intimacy, namely a close relationship with customers based on a deep understanding of customer needs. Using qualitative descriptive methods, this research reviews literature on CRM and Customer Intimacy. The results show that salespeople's strategies for attracting
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Setiansye, Ika, and Agung Guritno. "Analisis Pengaruh Customer Intimacy, Ambient Conditional Dan Interactional Justice Terhadap Kepuasan Serta Dampaknya Pada Loyalitas Nasabah." Al-bank: Journal of Islamic Banking and Finance 3, no. 2 (2023): 146. http://dx.doi.org/10.31958/ab.v3i2.8477.

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The purpose of this study was to determine the effect of Customer Intimacy, Ambient Conditional and Interactional Justice on Customer Satisfaction and its impact on Customer Loyalty of Bank Syariah Indonesia KCP Kebumen. The research method uses a quantitative approach. The population in this study were customers of Bank Syariah Indonesia KCP Kebumen with a sample size of 100 customers. The analysis technique uses path analysis. The results showed that partially Customer Intimacy, Ambient Conditions and Interactional Justice had an effect on customer satisfaction. Customer Intimacy and interac
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Siska, Siska, Dian Nur Rahmawati, and Ilham Ilham. "Pengaruh Customer Intimacy, Customer Experience, Customer Satisfaction, dan Customer Bonding Terhadap Loyalitas Pelanggan." Jurnal Ekonomi & Manajemen Indonesia 23, no. 1 (2023): 109–25. http://dx.doi.org/10.53640/jemi.v23i1.1393.

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This study aims to determine the effect of customer intimacy, customer experience, customer satisfaction, and customer engagement on customer loyalty at the Haji Cilik shop in Tenggarong. The sample used was 105 respondents and used the sampling technique Random Sampling. This type of research is research with a quantitative approach. The research results show that the four variables, namely customer intimacy (X1), customer experience (X2), customer satisfaction (X3), and customer bonding (X4) simultaneously influence customer loyalty. Based on the partial test, the customer experience and cus
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Siska, Siska, Dian Nur Rahmawati, and Ilham Ilham. "Pengaruh Customer Intimacy, Customer Experience, Customer Satisfaction, dan Customer Bonding Terhadap Loyalitas Pelanggan." Jurnal Ekonomi & Manajemen Indonesia 23, no. 1 (2023): 109–25. http://dx.doi.org/10.53640/jemi.v23i1.1392.

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This study aims to determine the effect of customer intimacy, customer experience, customer satisfaction, and customer engagement on customer loyalty at the Haji Cilik shop in Tenggarong. The sample used was 105 respondents and used the sampling technique Random Sampling. This type of research is research with a quantitative approach. The research results show that the four variables, namely customer intimacy (X1), customer experience (X2), customer satisfaction (X3), and customer bonding (X4) simultaneously influence customer loyalty. Based on the partial test, the customer experience and cus
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Dissertations / Theses on the topic "Customer intimacy"

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Míček, Martin. "Customer Intimacy in Mobile Retail." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-72203.

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The master thesis deals with the topic of customer intimacy in mobile telecommunications and describes how the concept of a value-based strategic approach called "customer intimacy" can be applied in telecommunications industry, illustrated on an example of a mobile operator customer relationship lifecycle model. The goal of the thesis is to evaluate mobile telecommunications industry potential for application of the value discipline of customer intimacy and illustrate a high-level framework of Customer Lifecycle Management model as the first transformational step towards customer-intimate org
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Jasper, Frank Raymond. "Determining the critical elements of the customer intimacy framework." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2000. https://ro.ecu.edu.au/theses/1386.

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Currently the field of marketing is undergoing a transformation concerning the appropriate marketing model to use in business. This transformation arose due to the mounting problems of the existing 4Ps Marketing Model, the heightened importance of customer retention, the requirement to continually add value to business processes and recent advancements in Internet technology. An alternate approach to the 4Ps Marketing Model began to emerge in the 1970's and was termed relationship marketing. This study is exploratory in nature and investigates consumer perceptions concerning customer intimacy.
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Gomez, Andres Jorge. "Customer intimacy strategy in B2B technology businesses in Colombia." reponame:Repositório Institucional do FGV, 2015. http://hdl.handle.net/10438/16389.

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Submitted by Daniele Santos (danielesantos.htl@gmail.com) on 2016-04-05T18:31:05Z No. of bitstreams: 1 Jorge.pdf: 3646118 bytes, checksum: 7f404e070608495a4e922e9ba0aa4397 (MD5)<br>Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2016-04-12T20:12:48Z (GMT) No. of bitstreams: 1 Jorge.pdf: 3646118 bytes, checksum: 7f404e070608495a4e922e9ba0aa4397 (MD5)<br>Approved for entry into archive by Maria Almeida (maria.socorro@fgv.br) on 2016-04-16T16:41:27Z (GMT) No. of bitstreams: 1 Jorge.pdf: 3646118 bytes, checksum: 7f404e070608495a4e922e9ba0aa4397 (MD5)<br
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Habryn, François [Verfasser], and G. [Akademischer Betreuer] Satzger. "Customer intimacy analytics : leveraging operational data to assess customer knowledge and relationships and to measure their business impact / Francois Habryn ; Betreuer: G. Satzger." Karlsruhe : KIT Scientific Publishing, 2012. http://d-nb.info/1184492972/34.

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Hicintuka, Melissa, and Helin Öven. "Covid-19: How does it affect international e-commerce firms? : A qualitative case study about how the Covid-19 situation affects e-commerce firms and how they respond to it." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96835.

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The purpose of this thesis is to investigate how Covid-19 affects international e-commerce firms. Covid-19 has been the source of changes in the international business environment across world from the beginning of year 2020. The effects on e-commerce firms are nearly unknown, therefore this research is unique. The aim of this study is to gain more knowledge on how international e-commerce firms are responding to the pandemic. By following a qualitative research method, the study will explore and conduct a deeper understanding on the e-commerce firms experience through a data collection. The l
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Stevens, Ana. "Options for developing a new mid micron value proposition for consumers." Lincoln University, 2007. http://hdl.handle.net/10182/364.

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The research for this thesis "Options for Developing a New Mid Micron Value Proposition for Consumers", is a part of a larger "New Mid Micron Products" project initiated by Mid Micron New Zealand Inc with the key goal of turning the Mid Micron Sector into a more vibrant and profitable one. The motivation for the project can be found in the dramatic fall in demand for New Zealand Mid Micron wool over the past decade. Two dominant causes for the fall in demand for Mid Micron wool were identified: the substandard skin comfort of final products made from Mid Micron wool, and a problem with the str
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Barber, Lindsay L. Cooper M. Lynne. "Sex on the rebound motivations for sex and sexual experiences following a relationship breakup /." Diss., Columbia, Mo. : University of Missouri--Columbia, 2009. http://hdl.handle.net/10355/6475.

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Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 17, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Thesis advisor: Dr. M. Lynne Cooper. Includes bibliographical references.
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Caruso, Anna. ""Text me you love me." mediated communication in dating relationships." Cleveland, Ohio : Cleveland State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=csu1243964454.

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Thesis (M.Ap.C.T. & M.)--Cleveland State University, 2009.<br>Abstract. Title from PDF t.p. (viewed on June 17, 2009). Includes bibliographical references (p. 55-69). Available online via the OhioLINK ETD Center. Also available in print.
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SHEN-CHANGSUN and 孫伸暢. "The Moderation of Customer Personality on the Relationship between Customer Intimacy, Customer Satisfaction and Customer Loyalty." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/48d3fu.

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碩士<br>國立成功大學<br>經營管理碩士學位學程(AMBA)<br>107<br>With the help of demand for leisure, Tourism industry has been buoyant for few years, especially B＆B business in Taiwan. However, there is a trend that B＆B market has an oversupply due to reduction of Mainland China traveler and other factors. Therefore, B＆B hosts are facing the issue that how to survival from the increasingly competitive market. Based on literature review in hospitality industry, it is found that customer intimacy has significant influence on customer satisfaction and loyalty; while, customer personality also has significant influenc
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Yu, Hsin Hui, and 游馨慧. "A Study of Consumers' Disclosing Intimacy, Customer Satisfaction and Customer Voluntary Performance." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/05680712992585244344.

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碩士<br>中國文化大學<br>國際企業管理研究所<br>95<br>In the competitive market, the corporation management skill could improve by appropriate and proper strategic methods. In addition, it is very important that those companies need to know how to retain their present clienteles, and develop their new clienteles. Companies not only need to understand the importance of maintaining a well relationship between companies and clienteles, but also gain advantages prospectively. The main purposes for this research are: 1.To observe the interaction between consumers' disclosing intimacy and customer voluntary perfo
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Books on the topic "Customer intimacy"

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Poerwanto. Budaya dan customer intimacy dalam pengelolaan homestay di Bali: Laporan penelitian. Departemen Pendidikan dan Kebudayaan RI, Universitas Jember, Lembaga Penelitian, 1999.

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Kureishi, Hanif. Intimacy. Faber and Faber, 1998.

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Kureishi, Hanif. Intimacy. Scribner, 1999.

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Jeffrey, Weeks, and Holland Janet, eds. Sexual cultures: Communities, values and intimacy. Macmillan, 1996.

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Dominitz, Ben. How to find the love of your life. Prima Pub., 1994.

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Casswell, Jessica. Examining the potential for creating intimate customer relationships through relationship management and customer service using the Internet. LCPDT, 1998.

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Seidman, Steven. Embattled eros: Sexual politics and ethics in contemporary America. Routledge, 1992.

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Cannell, Fenella. Power and intimacy in the Christian Philippines. Ateneo de Manila University Press, 1999.

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Laurent, Amy. 8 weeks to everlasting: How to get (& keep) the guy you want. St. Martin's Griffin, 2012.

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Ross, David Frederick. The Intimate Supply Chain. Taylor and Francis, 2008.

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Book chapters on the topic "Customer intimacy"

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Bothorel, Grégoire, and Virginie Pez-Pérard. "Data Marketing for Customer Intimacy." In Augmented Customer Strategy. John Wiley & Sons, Inc., 2019. http://dx.doi.org/10.1002/9781119618324.ch12.

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Habryn, François, Benjamin Blau, Gerhard Satzger, and Bernhard Kölmel. "Towards a Model for Measuring Customer Intimacy in B2B Services." In Lecture Notes in Business Information Processing. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-14319-9_1.

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Vössing, Michael, Jörg Siegel, Niels Feldmann, Thorsten Wuest, and Carina Benz. "Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_7.

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Husz, Orsi. "The Financialisation of Identity." In Palgrave Studies in Economic History. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-77653-3_6.

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Abstract This chapter traces the analogue prehistory of Sweden’s digital BankIDs. It shows how the introduction of cheque accounts for wages required a new approach to identity verification, forcing the banks to issue ID documents and thus take on a role that typically belongs to government authorities. The conceptual and practical similarities between credit cards and ID cards and the justifications for the new ID verification routines reinforced the new link between money and identity. The analytical focus on bankification highlights an overlooked phase in the history of identification docum
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Peytavi, Olga, and Emmanuel Tjibaou. "Water Quality on Customary Land: An Intimate Link Between Humans and Their Environment." In Global Issues in Water Policy. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-88196-1_9.

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"Customer intimacy." In Leadership with Soul. WORLD SCIENTIFIC, 2022. http://dx.doi.org/10.1142/9789811269233_0005.

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"Customer intimacy." In Customer Relationship Management. Routledge, 2004. http://dx.doi.org/10.4324/9780080472430-12.

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"Customer care: customer service becomes customer intimacy." In The End of Online Shopping. WORLD SCIENTIFIC, 2018. http://dx.doi.org/10.1142/9789813274556_0012.

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Weinstein, Art, and William C. Johnson. "Publix Super Markets — Customer Intimacy*." In Designing and Delivering Superior Customer Value. CRC Press, 2020. http://dx.doi.org/10.4324/9780429277979-25.

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"Intimacies at Work." In The Future of Futurity. Duke University Press, 2025. https://doi.org/10.1215/9781478060604-004.

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This chapter considers the mutual imbrication of capitalism and intimacy among BPO agents and their customers and coworkers. BPOs foster intimacy at a distance between agents and their customers to secure profits for the company. Intimacy in agent-customer interactions encompasses both empathy and “ugly sentiments” that reflect and perpetuate geopolitical and racial inequalities. The organizational structure of BPOs generates intimate relations among coworkers while disrupting familial and communal relationships. These intimacies underscore how regimes of affective labor create potentialities
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Conference papers on the topic "Customer intimacy"

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Hui Guan and Kunming Wang. "The dimensions of Customer Intimacy Relationship and measurement scale development based on customers' perspective." In 2012 International Symposium on Information Technology in Medicine and Education (ITME 2012). IEEE, 2012. http://dx.doi.org/10.1109/itime.2012.6291473.

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Gupta, Dushyant, and Kanchan Patil. "Developing Customer-Seller Intimacy Relationship in E-Commerce Business using 3-E Framework." In 2020 61st International Scientific Conference on Information Technology and Management Science of Riga Technical University (ITMS). IEEE, 2020. http://dx.doi.org/10.1109/itms51158.2020.9259312.

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Paananen, Tiina, Lauri Frank, and Tiina Kemppainen. "Customer-Brand Relationships in the Context of Digital Brands." In Digital Restructuring and Human (Re)action. University of Maribor Press, 2022. http://dx.doi.org/10.18690/um.fov.4.2022.31.

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This qualitative study investigates customer-brand relationships between customers and digital brands. This study aims to describe different digital brand relationship types, and their manifestations among young adult customers. The data collection was conducted in 2021 by interviewing fourteen Finnish adults aged 22-31 years. The findings categorize the customer-brand relationships into four relationship types, according to the relationship strength from weak to strong. Brand liking lacks emotions and is characterized by low commitment towards a digital brand. Brand attachment includes having
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Braga, Maria Eduarda Justino, and Gilberto Silvestre Fachetti. "Telephone spam practiced by telemarketing companies: Recognition of compensation for disturbance of the peace." In III SEVEN INTERNATIONAL MULTIDISCIPLINARY CONGRESS. Seven Congress, 2023. http://dx.doi.org/10.56238/seveniiimulti2023-164.

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Telephone spamming by telemarketing companies has become increasingly common in Brazil and around the world, basically consisting of making unwanted calls to offer products or services to potential customers. The problem, and consequently one of the focuses of this research, is the recognition of this practice as an emulative illicit act, since companies use personal information without proper consent, disrespecting the privacy and intimacy of individuals. To make matters worse, the calls are often made outside of business hours, in a repetitive and insistent manner, thus causing inconvenience
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Jovanovska Boshkovska, Nadica, Sara Spasovska, Ilijana Petrovska, and Ana Tomoska Misoska. "Examining Consumer Attitudes Towards Online Shopping for Intimate Apparel in North Macedonia: A Study of Customer Expectations & Preferences." In 8th International Scientific Conference – EMAN 2024 – Economics and Management: How to Cope With Disrupted Times. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2024. https://doi.org/10.31410/eman.s.p.2024.151.

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The main aim of this paper focuses on analysing consumer at­titudes toward purchasing intimate apparel products online. The necessi­ty for such research arises at a time when online shopping in North Mace­donia has become a daily routine, with statistics showing a significant pro­portion of consumers from the region engaging in online shopping. The ap­parel was selected for analysis, with a specific emphasis on underwear. Con­sidering the intimate nature of this segment within the apparel industry, a questionnaire consisting of 21 questions was distributed to consumers of the Macedonian underw
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Mirabolfathi, Zahra. "An Exploration of the Cultural Teachings Seen in Post-colonial Indigenous Literatures: Learning Across the Divide." In 5th World Conference on Arts, Humanities, Social Sciences and Education. Eurasia Conferences, 2024. http://dx.doi.org/10.62422/978-81-968539-1-4-047.

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Canada’s ongoing colonial relationship with its Indigenous peoples reflects its overall views on multiculturalism and racial diversity. In her “Land as Pedagogy,” Indigenous scholar Leanne Simpson describes how Indigenous cultures use their traditional lands as a heuristic device to continue the education of their cultural customs and histories throughout generations. Conversely, in Intimacies of Four Continents, Lisa Lowe argues for the sharing of colonial experiences as a way of building intimate connections despite the barriers between ‘continents’ upheld by colonial frameworks. In this tal
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Wilkomirsky, Michèle. "Design Journey: A View from the Global South." In LINK 2022. Tuwhera Open Access, 2022. http://dx.doi.org/10.24135/link2022.v3i1.189.

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In 1984 the Travesías was incorporated as a preponderant activity in the study plan for all the Architecture and Design workshops at the Pontificia Universidad Católica de Valparaíso from Chile. The voyages are study tours of professors and students whose purpose is to build together a work of design construction and light duration somewhere in America. The equation of the journey is always open: the place, the number of resources and impediments make it an adventure. But it is not an adventure without measure, but that of allowing ourselves to be surprised by some dimension of America that we
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Reports on the topic "Customer intimacy"

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How to Be a Customer-intimate Company. IEDP Ideas for Leaders, 2014. http://dx.doi.org/10.13007/413.

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