Relevant bibliographies by topics / Customer share

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer share'

Author: Grafiati
Published: 3 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "Customer share"

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Chikosha, F., and TM Chiunye. "Evaluating Share of Mind and Share of Heart in the Fast Food Sector: A Case Study of Zimbabwean Fast Food Outlets." Greener Journal of Business and Management Studies 6, no. 1 (2016): 7–14. https://doi.org/10.15580/GJBMS.2016.1.031416058.

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Competing strategies have been found to be costly than focusing on the consumer. Businesses need to focus on how to increase their appeal to customers. This study aimed at evaluating the share of mind and share of heart for the leading fast food outlets in Harare. A questionnaire survey was administered on customers from the five leading fast food outlets in Harare. Chicken Inn emerged the lead outlet on customer share of mind and share of heart.
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Ekawanto, Iwan, and Robert Kristaung. "PERBEDAAN EFEK TINGKAT PERLAKUAN ISTIMEWA YANG BERHUBUNGAN DENGAN PENDAPATAN: SEBUAH STUDI EMPIRIS PADA PELANGGAN TOKO SERBA ADA." Jurnal Manajemen dan Pemasaran Jasa 8, no. 2 (2016): 165. http://dx.doi.org/10.25105/jmpj.v8i2.1598.

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<p>This study intends to empirically explore how the practices of loyalty programs conducted by the store management (department store) which benefit for customers so as to provide results that benefit both parties as a relational outcome consisting of relationship commitment, Increased purchases, share of customer, word of mouth and customer feedback, which is completed by respondents profile as control variables such as age, education and income levels. With sample 66 respondents to test the hypothesis using MANOVA. Differential test results showed that there are differences in relatio
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Rust, Roland T., and Anthony J. Zahorik. "Customer satisfaction, customer retention, and market share." Journal of Retailing 69, no. 2 (1993): 193–215. http://dx.doi.org/10.1016/0022-4359(93)90003-2.

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Hu, Yi Hong, and Jian Tong Zhang. "The Model and Algorithm for Computing Market Share in Competitive Service Supply Chains." Advanced Materials Research 204-210 (February 2011): 1283–86. http://dx.doi.org/10.4028/www.scientific.net/amr.204-210.1283.

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This paper studies the problem of computing market share in competitive service supply chains characterized by service congestion phenomena. Heterogenous customers choose services based on the utility maximization principle taking congestion into account. We use customer choice theory and infinite dimensional variational inequality to model the customer behavior and estimate service product’s market share. An extended Frank and Wolfe algorithm for solving this market share problem and a numerical example is given. The results shows that that service providers with poor service quality can also
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Baek, Jooa, and Yeongbae Choe. "Differential Effects of the Valence and Volume of Online Reviews on Customer Share of Visits: The Case of US Casual Dining Restaurant Brands." Sustainability 12, no. 13 (2020): 5408. http://dx.doi.org/10.3390/su12135408.

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Online customer reviews increasingly influence customer purchase decisions. Indeed, many customers have highlighted the significance of online reviews as an influential source of information. This study reports an investigation of the differential effects of online reviews, such as valence and volume, on the customer share of visits. Our findings suggest that valence (i.e., star rating) had more effect, giving a higher average check size to restaurants on the share of visits, while number reviews (volume) did not drive the share of visits to restaurants regardless of the average check size. Th
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Anderson, Eugene W., Claes Fornell, and Donald R. Lehmann. "Customer Satisfaction, Market Share, and Profitability: Findings from Sweden." Journal of Marketing 58, no. 3 (1994): 53–66. http://dx.doi.org/10.1177/002224299405800304.

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Are there economic benefits to improving customer satisfaction? Many firms that are frustrated in their efforts to improve quality and customer satisfaction are beginning to question the link between customer satisfaction and economic returns. The authors investigate the nature and strength of this link. They discuss how expectations, quality, and price should affect customer satisfaction and why customer satisfaction, in turn, should affect profitability; this results in a set of hypotheses that are tested using a national customer satisfaction index and traditional accounting measures of eco
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Du, Wangbin. "Neural Network in Aircraft Customer Satisfaction Prediction." Advances in Economics, Management and Political Sciences 38, no. 1 (2023): 19–29. http://dx.doi.org/10.54254/2754-1169/38/20231879.

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The aviation service market has become increasingly competitive in recent years, and airlines are constantly seeking new ways to attract more customers and improve their market share. One effective method of assessing customer satisfaction is through evaluating the quality of airline services. In this paper, the target is to explore the influence of various airline services to customer satisfaction. The study identified four key service types that have a significant impact on customer satisfaction. These include Wi-Fi service, online boarding pass printing service, business class customer serv
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Yu-TeTu, Yu-TeTu, and Tan-Kui Hsu . "The Impact of Brand Image and Customer Commitment on Loyalty: An Empirical Study of Automobile Sector." Information Management and Business Review 5, no. 4 (2013): 181–93. http://dx.doi.org/10.22610/imbr.v5i4.1042.

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Corporate brand image has been assessed as an important antecedent of customer commitment and loyalty. Corporate brands help companies achieving higher performance, such as sales. A poor brand image will lead to disaster, and lose customers. Marketing exists to deliver more value to satisfy customers as well as build a long-term and mutually profitability relationship with customers. If a firm’s products or services do not satisfy or meet the customer’s needs and wants, all the strategies are insufficient. With loyal customers, companies can have higher market share and reduce the operatin
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Tu, Yu-Te, and Hsiao-Chien Chang . "Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan." Journal of Social and Development Sciences 3, no. 1 (2012): 24–32. http://dx.doi.org/10.22610/jsds.v3i1.682.

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Corporate image has been assessed as an important antecedent of customer satisfaction and loyalty. Corporate brand is vital because positive corporate brands help companies achieving higher performance, such as sales. Marketing exists to deliver more value to satisfy customers as well as build a long-term and mutually profitability relationship with customers. If a firm’s products or services do not satisfy or meet the customer’s needs and wants, all the strategies are insufficient. With loyal customers, companies can have higher market share and reduce the operating cost. An improvement o
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Supriatna, Pepen Supriatna, Agus Rahayu, and Puspo Dewi Dirgantari. "The Effect of Product Innovation on Customer Loyalty (Survey of Samsung Phone Users in Indonesia)." Dinasti International Journal of Management Science 4, no. 3 (2023): 569–74. http://dx.doi.org/10.31933/dijms.v4i3.1646.

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In the digital era, Samsung is a brand that dominates smartphones. This South Korean brand is the number one Android phone manufacturer recognized for its capabilities globally. Even though Samsung has the highest market share, Samsung's market share has decreased. The low customer loyalty is allegedly the main cause of the decline in Samsung's market share. This paper aims to determine product innovation's effect on customer loyalty for Samsung cellphone customers in Indonesia. The research method in this scientific work is carried out quantitatively. The sampling technique used was nonprobab
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Dissertations / Theses on the topic "Customer share"

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Sethapan, Wathanee. "The study of customer share marketing." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2701.

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This project will describe the nature of customer share marketing, its advantages and disadvantages. The project discusses how the marketing theme is graduating customers from market share marketing to customer share marketing and the use of customer share marketing to retain and grow existing customers.
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Maggon, Mohita. "Customer satisfaction, relationship share and customer attitude in context of customer relationship management: a study of Indian hotels." Thesis, IIT Delhi, 2016. http://localhost:8080/iit/handle/2074/7230.

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Wright, Michelle Christine. "Social Media Data Strategies Bankers Use to Increase Customer Market Share." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7356.

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Banking leaders who fail to implement social media data-driven marketing strategies lose opportunities to increase customer market share through customer acquisition and retention, improved customer service, heightened brand awareness, customer cocreation, and relationship management. The purpose of this multiple case study was to explore strategies banking leaders used to integrate social media analytics into marketing strategies to increase customer market share. The target population was 6 senior bankers from 2 banks in the mid-Atlantic region of the United States, with a significant social
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Höler, Lisa Marie, and zu Hörste Christin Meyer. "Customer data in the European fashion industry : Investigation of students’ willingnessto share customer data in the fashion e-commerce." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10195.

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The present thesis aims to investigate students’ willingness to share customer data in the fashion e-commerce. Special attention is given to the way trust, benefits and law regulations are discussed in this context. An inductive approach was applied utilizing focus group discussions. The goal of the empirical study was to gain insights in the way students argue about customer data and which feelings are involved. The study highlights findings in the key areas trust, benefits and law regulations. A shift of customer trust from brands to recommendations could be observed. In terms of benefits, f
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Nukpezah, Daniel, and Cephas Nyumuyo. "What Drives customer loyalty and Profitability? Analysis of Perspectives of retail customers in Ghana's Banking Industry." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1190.

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Customer loyalty as a concept is a critical strategic option in today’s competitive environment. It is no surprise therefore that managers and researchers have increased their study and understanding of the concept as a strategic marketing imperative over the past decades to capture market share and improve profitability. Indeed the theoretical perspective is that competitive pricing as well as company image and reputation contribute to customer satisfaction and that service quality along a number of pathways drives customer loyalty and profitability thus: service quality--> customer satisf
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Kim, Wansoo. "Customer share of visits to full-service restaurants in response to perceived value and contingency variables." Diss., Manhattan, Kan. : Kansas State University, 2009. http://hdl.handle.net/2097/1365.

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Leuschner, Rudolf. "The Impact of Product, Price, Promotion and Place/Logistics on Customer Satisfaction and Share of Business." The Ohio State University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=osu1291203718.

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Begalle, Mary S. "Effectiveness of relationship marketing bonding tactics in predicting customer share in the public sector school foodservice market." [Ames, Iowa : Iowa State University], 2008.

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Sivakumar, Soumya. "CUSTOMERS BEHAVING BADLY: COMPLIANCE, RETENTION, AND REVENUE CONSEQUENCES OF PROBLEM CUSTOMERS AND FRONTLINE EMPLOYEE PROBLEM SOLVING." Case Western Reserve University School of Graduate Studies / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=case1171908347.

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Hwang, Jinsoo. "Brand preference and its impacts on customer share of visits and word-of-mouth intention: an empirical study in the full-service restaurant segment." Diss., Kansas State University, 2011. http://hdl.handle.net/2097/12207.

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Doctor of Philosophy<br>Department of Hospitality Management and Dietetics<br>Chihyung Ok<br>This study attempted to investigate antecedents and consequences of consumers’ utilitarian and hedonic attitudes toward restaurant brands and to examine the effects of brand prestige on brand preference and word-of-mouth intention with customer involvement as a moderator. In study 1, to investigate the antecedents and consequences of consumer attitudes toward restaurant brands in the full-service restaurant, this study proposed, based on existing theoretical premises, significant interrelationships am
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Books on the topic "Customer share"

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Middleton, Daina. Marketing in the participation age: A guide to motivating people to join, share, take part, connect, and engage. John Wiley & Sons Inc., 2013.

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Smart, Doug. Fantastic customer service inside & out: Experts share success secrets that can turn your career and business into gold! James & Brookfield Publishers, 2002.

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Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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Das, Narayandas, and Harvard Business School, eds. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Division of Research, Harvard Business School, 2000.

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Singh, Hardeep. What strategies can fashion retailers adopt in the areas of customer service and visual merchandising to improve market share?. LCP, 2001.

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Sampson, Sally. From warehouse to your house: More than 250 simple, spectacular recipes to cook, store, and share when you buy in volumes. Simon & Schuster, 2006.

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Oluwole, Clem. Share a laugh. Media Associated Services, 1987.

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Saitō, Ryōsuke. Share no bunkashi: Gengo yūgi anarishisu. Miraisha, 1989.

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Book chapters on the topic "Customer share"

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Anggraeni, Adilla, and Sunita Dhillon. "How Does Customer Experience in a Traditional Fast Fashion Retail Setting Influence Customer Traditional and Electronic Word-of-Mouth Intention?" In Proceedings of the 19th International Symposium on Management (INSYMA 2022). Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_123.

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AbstractThe primary objective of this study is to examine whether customer experience influences customer’s intention to share traditionally and electronically in the context of a fast fashion retail setting in Jakarta, Indonesia. An online questionnaire was distributed to 206 respondents from Jakarta. The relationship between variables was tested using Multiple and Simple Linear Regression Analysis. The study’s results show that peace of mind and peer-to-peer interaction have a positive influence on customer experience. There is no clear evidence that customer’s impressions of new media inves
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Babin, Barry J., James S. Boles, and Mitch Griffin. "The Moderating Role of Service Environment on the Customer Share → Customer Commitment Relationship." In New Meanings for Marketing in a New Millennium. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11927-4_90.

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Tsao, Hsiu-Yuan. "Budget Allocation for Customer Acquisition and Retention to Balance Market Share Growth and Customer Profitability." In Thriving in a New World Economy. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-24148-7_41.

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Li, Xiang, Ali Shemshadi, Łukasz P. Olech, and Zbigniew Michalewicz. "Customer Wallet Share Estimation for Manufacturers Based on Transaction Data." In Communications in Computer and Information Science. Springer Singapore, 2019. http://dx.doi.org/10.1007/978-981-15-1699-3_14.

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Eggert, Andreas, and Wolfgang Ulaga. "Conceptualizing, Measuring, and Managing Customer Share in Key Supplier Relationships." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11806-2_68.

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Miltiadou, Dimitris, Stamatis Pitsios, Spyros Kasdaglis, et al. "Leveraging Management of Customers’ Consent Exploiting the Benefits of Blockchain Technology Towards Secure Data Sharing." In Big Data and Artificial Intelligence in Digital Finance. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-94590-9_8.

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AbstractOpen banking holds the potential of expanding traditional banking data flows, placing the customer at its core and in control of their banking data, including their personal information. Consent management enables the tracking, monitoring and managing the personal data lifecycle in a GDPR compliant manner, and improves customers’ control over their data, empowering them to manage their consent throughout its lifecycle. However, traditional technologies have failed to become a key enabler of trust, due to multiple security/data tampering incidents. This chapter introduces a blockchain-e
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Ferrer Tenorio, Jorge, Idalia Maldonado Castillo, and Jessie Paulina Guzmán Flores. "Web Application Prototype for Tourist Travel in the State of Querétaro, México." In Strategic Innovative Marketing and Tourism. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51038-0_91.

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AbstractDigital marketing studies, artificial intelligence and tourism make a theoretical and practical contribution to the applied customer journey model. This model examines the influence on the purchase decision in the virtual context, where traveler’s share their experiences through reviews, interact with other customers and potential customers. This allows the tourist to examine, evaluate, buy, recommend, and build brand loyalty. In this work qualitative research was conducted, with the intention of evaluating the feasibility of using twitter information to design a progressive web applic
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Karjaluoto, Heikki, Juha Munnukka, and Severi Tiensuu. "The Relationships Between Customer Brand Engagement in Social Media and Share of Wallet." In Lecture Notes in Information Systems and Organisation. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-38974-5_14.

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Meier, Henri B., John E. Marthinsen, Pascal A. Gantenbein, and Samuel S. Weber. "Swiss Bank (Customer) Secrecy and the International Exchange of Information." In Swiss Finance. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-23194-0_4.

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AbstractSwiss banking secrecy dates back more than 300 years. In 1934, the Federal Act on Banks and Savings Banks made the unauthorized disclosure of confidential bank customer information a federal crime. Because bank secrecy could shield illegal financial activities, the Swiss government, Swiss banks, Swiss Bankers Association, and central bank have taken significant steps to halt tax evasion, insider trading, market and share price manipulation, money laundering, organized crime, financing terrorism, and corruption (bribery). In December 2015, the government implemented the Federal Act on t
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Hsiao, Cheng-Chieh. "Why Do Consumers Share Content on the Internet? The Uses and Gratifications Approach: An Abstract." In Back to the Future: Using Marketing Basics to Provide Customer Value. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-66023-3_227.

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Conference papers on the topic "Customer share"

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Jankova, Liga, and Andrejs Lazdins. "CUSTOMER RELATIONSHIP MANAGEMENT IN LATVIA." In 24th SGEM International Multidisciplinary Scientific GeoConference 2024. STEF92 Technology, 2024. https://doi.org/10.5593/sgem2024/5.1/s21.58.

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Understanding the nature and role of customer relationship management (hereinafter CRM) is an important prerequisite for business success. A customer requires the company to adhere to certain quality standards as well as affects the performance and management of the company. Customer relationships could be managed and developed to attract new customers and increase business profitability and customer loyalty. The customer is the most valuable asset of a company that helps to achieve goals set by the company. In Latvia, the need to view customer relationships as important in business management
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Li, Bin, Dong Hao, Dengji Zhao, and Tao Zhou. "Customer Sharing in Economic Networks with Costs." In Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/51.

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In an economic market, sellers, infomediaries and customers constitute an economic network. Each seller has her own customer group and the seller's private customers are unobservable to other sellers. Therefore, a seller can only sell commodities among her own customers unless other sellers or infomediaries share her sale information to their customer groups. However, a seller is not incentivized to share others' sale information by default, which leads to inefficient resource allocation and limited revenue for the sale. To tackle this problem, we develop a novel mechanism called customer shar
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Razu, Swithin S., and Shun Takai. "An Approach to Modeling Customer Preference Uncertainty by Applying Bootstrap to Choice-Based Conjoint Analysis Data." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28231.

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Analysis of customer preferences is among the most important tasks in a new product development. How customers come to appreciate and decide to purchase a new product affects the products market share and therefore its success or failure. Unfortunately, when designers select a product concept early in the product development process, customer preference response to the new product is unknown. Conjoint analysis is a statistical marketing tool that has been used to estimate market shares of new product concepts by analyzing data on the product ratings, rankings or concept choices of customers. T
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Toni, Darryl. "Sikorsky Airframe Full Spectrum Customer/Supplier Collaboration." In Vertical Flight Society 78th Annual Forum & Technology Display. The Vertical Flight Society, 2022. http://dx.doi.org/10.4050/f-0078-2022-17625.

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Sikorsky airframe collaboration with suppliers and military customers has been evolving over the past 20 years to continually decrease the cycle time for design development including customer concurrent oversight and airworthiness certification (“Information Week - Communication Aids Design”, Reference 1). Future Vertical Lift (FVL) aircraft rapid development schedules including the Raider-X® Future Attack Reconnaissance Aircraft (FARA) Competitive Prototype (CP) fly-off and subsequent production design have mandated the need for concurrency in contractor / customer awareness of design details
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Tan, Wai Beng, and Tong Ming Lim. "A Critical Review on Engagement Rate and Pattern on Social Media Sites." In International Conference on Digital Transformation and Applications (ICDXA 2020). Tunku Abdul Rahman University College, 2020. http://dx.doi.org/10.56453/icdxa.2020.1002.

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Popular social media sites such as Facebook, Instagram and Twitter have become important tools in fostering relationships between companies and customers. When using social media sites, organisations are often keen to maximise engagements from their target audiences. Companies tend to create posts to which their audience will reply, retweet, comment, share and like. However, different types of contents from posts can impact on three interaction metrics: likes, comments and shares. In this paper, we investigate the factors that characterise the posts with which an audience engages. The results
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Yow, Leong Wai, Kong Hua Lim, Yee Mei Lim, and Tong Ming Lim. "Multi-Emotion Detection in Social Media Post using Lexicon-Driven Approach." In International Conference on Digital Transformation and Applications (ICDXA 2020). Tunku Abdul Rahman University College, 2020. http://dx.doi.org/10.56453/icdxa.2020.1008.

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Popular social media sites such as Facebook, Instagram and Twitter have become important tools in fostering relationships between companies and customers. When using social media sites, organisations are often keen to maximise engagements from their target audiences. Companies tend to create posts to which their audience will reply, retweet, comment, share and like. However, different types of contents from posts can impact on three interaction metrics: likes, comments and shares. In this paper, we investigate the factors that characterise the posts with which an audience engages. The results
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DiCarlo, Morgan, Emily Zechman Berglund, Nikhil Kaza, Andrew Grieshop, Luke Shealy, and Adam Behr. "Survey Exploring Customer Complaint Management and Smart Water Technology Adoption Across U.S. Water Systems." In 2nd WDSA/CCWI Joint Conference. Editorial Universitat Politècnica de València, 2022. http://dx.doi.org/10.4995/wdsa-ccwi2022.2022.14191.

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High profile water quality events, including the Flint Lead in Water Crisis, have contributed to a decline in customer trust in their water utilities. For example, a recent study indicates as many as 60 million Americans do not drink tap water because they perceive risks in the cleanliness of water and do not trust water providers [1]. One way that utilities can build trust with customers is through improved management of customer complaints. Utilities can store, track, visualize, and share customer complaints to improve service and improve the way that customers interact with information abou
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Canós Darós, Lourdes, Mais Hamdan, and Ester Guijarro. "Factors that influence the people to provide an online review." In INNODOCT 2022. Editorial Universitat Politècnica de València, 2023. http://dx.doi.org/10.4995/inn2022.2022.15714.

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Understanding the market in which companies operate is important for all business activities. Social media facilitate the customers to comment, create and share their opinions across online networks and exchange information, in addition to the ease of direct access to the companies, marketers, and brands. In marketing, social media plays an important role in achieving the company’s business goals and reputation besides it’s an integral part of our daily life. Social media make it easier for companies and businesses to contact their customers and know more about customers’ needs. Therefore, soc
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Canós Darós, Lourdes, Mais Hamdan, and Ester Guijarro. "Factors that influence the people to provide an online review." In INNODOCT 2022. Editorial Universitat Politècnica de València, 2023. http://dx.doi.org/10.4995/inn2022.2023.15714.

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Understanding the market in which companies operate is important for all business activities. Social media facilitate the customers to comment, create and share their opinions across online networks and exchange information, in addition to the ease of direct access to the companies, marketers, and brands. In marketing, social media plays an important role in achieving the company’s business goals and reputation besides it’s an integral part of our daily life. Social media make it easier for companies and businesses to contact their customers and know more about customers’ needs. Therefore, soc
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Turner, Callaway, Scott Ferguson, and Joseph Donndelinger. "Exploring Heterogeneity of Customer Preference to Balance Commonality and Market Coverage." In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-48581.

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Offering increased variety in a market is one method of capturing greater market share. However, we generally observe diminishing marginal returns in share as the size of the product line is increased. Leveraging commonality is a means of offsetting this constraint as it leads to reductions in manufacturing costs and build complexity. Product platforms strive to capitalize on the naturally occurring phenomena that yield commonality in a product line. The structure of design variable values of individually optimized products create opportunities for commonality in a bottom-up platform, while a
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Reports on the topic "Customer share"

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Gandelman, Néstor, Flavia Roldán, and Sofía Viera. An Examination of Numerical Portability in Mobile Communication in Uruguay. Inter-American Development Bank, 2025. https://doi.org/10.18235/0013380.

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This paper examines the effects of the introduction of mobile number portability (MNP) using data from Uruguay. MNP allows customers to switch mobile providers while retaining their phone number, thereby reducing switching costs and potentially enhancing competition. Our analysis reveals that firms responded by increasing the share of postpaid contracts, partially countering the exogenous reduction in switching costs with new endogenous barriers. We find that while market concentration increased in terms of subscriber share, it decreased for data traffic, reflecting differing customer behavior
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Newmark, Gregory L. Assessing GTFS Accuracy. Mineta Transportation Institute, 2024. http://dx.doi.org/10.31979/mti.2024.2017.

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The promised benefits of the General Transit Feed Specification (GTFS) Schedule and Realtime standards are dependent on the underlying quality of the data. Despite this fundamental reliance, there has been relatively little research on techniques and strategies to assess GTFS accuracy. The need for such assessment is growing as federal and state governments increasingly require transit agencies to make these data available to the public. This research fills this gap by presenting a suite of methods and metrics to assess the temporal accuracy of GTFS Realtime and the spatial accuracy of GTFS Sc
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de Brauw, Alan, Daniel Gilligan, Laura Leavens, Fekadu Moges, Shalini Roy, and Mulugeta Tefera. Impact Evaluation of the SHARPE Programme in Ethiopia: Academic Report. Centre for Excellence and Development Impact and Learning (CEDIL), 2023. http://dx.doi.org/10.51744/crpp6.

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The Strengthening Host and Refugee Populations in Ethiopia (SHARPE) programme uses a market systems development approach to promote increased self-reliance and economic opportunities for refugees and host communities through the piloting and scaling of interventions across different sectors. This approach is based upon understanding the economic barriers that refugee and host communities face, and working with key stakeholders – including businesses, government, and service providers – to improve market function for people in these regions. This report focuses on evaluating the impacts of inve
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Shen, Shiyu, Yuhui Zhai, and Yanfeng Ouyang. Planning and Dynamic Management of Autonomous Modular Mobility Services. Illinois Center for Transportation, 2024. https://doi.org/10.36501/0197-9191/24-029.

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As we enter the next era of autonomous driving, robo-vehicles (which serve as low-cost and fully compliant drivers) are replacing conventional chauffeured services in the mobility market. During just the last few years, companies like Waymo Inc. and Cruise Inc. have already offered fully driverless robo-taxi services to the general public in cities like Phoenix and San Francisco. The rapid evolution of autonomous vehicles is anticipated to reshape the shared mobility market very soon. This project aims to address the following open questions. At the operational level, how should modular units
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Nurshaikhova, Alma, Gaël Raballand, and Mohamud Jama. Revenue Sharing as a Basis for a Sustainable Federal System in Somalia. IFF, 2023. http://dx.doi.org/10.51363/unifr.diff.2023.34.

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Taxes from international trade account for the largest share of Somalia’s domestic revenue. How-ever, not all subnational administrations have access to ports where customs revenues are collected, creating a considerable fiscal disparity among different subnational units. This paper argues that revenue sharing from international taxes is an important step towards a cohesive and sustainable federal system in Somalia. It further presents options for revenue sharing arrangements through fiscal equalization between the Federal Government of Somalia and the Federal Member States that may strengthen
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Bokasola, Yannick, Eddy Junior Ngwakoyo, Gayatri Sahgal, and Vanessa van den Boogaard. Informality, Tax, and Markets in Kinshasa: Everyday Realities and Resistance. Institute of Development Studies, 2025. https://doi.org/10.19088/ictd.2025.033.

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This paper explores the everyday realities of taxation in Kinshasa’s markets, which play a crucial role in revenue generation and sustaining the livelihoods of the local population. Understanding market taxation in this context is critical given the plurality of state and non-state institutions and actors which govern markets and engage in revenue extraction. The study draws on qualitative data collected from eight formal, informal, and customary markets in Kinshasa. The research documents the experiences of market vendors, their perceptions of taxation, and how these perceptions shape interac
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Laens, Silvia, and María Inés Terra. MERCOSUR: Asymmetries and Strengthening of the Customs Union: Options for the Common External Tariff. Inter-American Development Bank, 2005. http://dx.doi.org/10.18235/0011148.

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The enforcement of the MERCOSUR as an imperfect customs union is determined by the existence of a Common External Tariff (CET) which has not been fully applied up to this moment. The smallest countries in the MERCOSUR are more open, more specialized and a larger share of their total trade is intrabloc. Their integration to the MERCOSUR deeply affected their external relations and their output composition. On the contrary, for the largest countries, especially Brazil, their integration to the MERCOSUR has had much less impact on production and trade. The objective of this paper is to assess the
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Ferreira, Clodomiro, José Miguel Leiva, Galo Nuño, Álvaro Ortiz, Tomasa Rodrigo, and Sirenia Vazquez. The heterogeneous impact of inflation on households’ balance sheets. Banco de España, 2024. http://dx.doi.org/10.53479/35932.

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We identify and study analytically three key channels that shape how inflation affects wealth inequality: (i) the traditional wealth (or Fisher) channel through which inflation redistributes from lenders to borrowers; (ii) an income channel through which inflation reduces the real value of sticky wages and benefits; and (iii) a relative consumption channel through which heterogeneous increases in the prices of different goods affect people differently depending on their consumption baskets. We then quantify these channels during the 2021 inflation surge in Spain using detailed, high-frequency
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Carrera-Arce, Maria, Raphael Baumler, Bikram Singh Bhatia, and Lei Du. Shore leave: rare, brief and in danger of extinction. World Maritime University, 2025. https://doi.org/10.21677/250326.

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Shore leave for seafarers is generally accepted as a custom, if not a right, essential for well-being and pressure relief from the responsibilities of life on board. However, it is clear that the ability of seafarers to take shore leave has been seriously eroded and may even be facing extinction. The combination of workload on board and limited time in port make it virtually impossible for seafarers to make time for shore leave. Commercial pressures have increased, and there is a serious risk that facilities available for seafarers will decline due to a lack of demand. The culprits are multipl
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Gonzalez, Rodrigo Barbone, José Renato Haas Ornelas, and Thiago Christiano Silva. The Value of Clean Water: Evidence from an Environmental Disaster. Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005312.

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Clean water has a largely unknown economic value, particularly to small communities whose agricultural activities take place on river shores. In November 2015, the rupture of a mining tailings dam in the municipality of Mariana led to a record disposal of toxic residuals in southeast Brazil. A mud avalanche ran out for 600 km (373 miles) until it reached the Atlantic Ocean, leaving behind extreme ecological and economic damage in the Doce River basin. This is the largest environmental disaster in Brazil to date. We quantify the negative externalities using rich, identified, and comprehensive d
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