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1

Middleton, Daina. Marketing in the participation age: A guide to motivating people to join, share, take part, connect, and engage. John Wiley & Sons Inc., 2013.

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2

Smart, Doug. Fantastic customer service inside & out: Experts share success secrets that can turn your career and business into gold! James & Brookfield Publishers, 2002.

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3

Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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4

Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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5

Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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6

Das, Narayandas, and Harvard Business School, eds. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Division of Research, Harvard Business School, 2000.

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7

Singh, Hardeep. What strategies can fashion retailers adopt in the areas of customer service and visual merchandising to improve market share?. LCP, 2001.

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8

Sampson, Sally. From warehouse to your house: More than 250 simple, spectacular recipes to cook, store, and share when you buy in volumes. Simon & Schuster, 2006.

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9

Oluwole, Clem. Share a laugh. Media Associated Services, 1987.

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10

Saitō, Ryōsuke. Share no bunkashi: Gengo yūgi anarishisu. Miraisha, 1989.

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11

Sitas, Amaranth. Kopiaste, "come and share my meal". 4th ed. K.P. Kyriakou, 1986.

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12

Gordon, Lyndall. Shared lives. Bloomsbury, 1992.

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13

Gordon, Lyndall. Shared lives. D. Philip Publishers, 1992.

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14

Madoc, Gwen. Daughter of shame. Hodder & Stoughton, 2000.

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15

Hoffert, Paul. The new client: How customers shape business in the information age. Viking Canada, 2002.

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16

Gordon, Lyndall. Shared lives. Vintage, 1993.

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17

Gordon, Lyndall. Shared lives. Virago, 2005.

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18

Findlay, Alistair. Shale voices. Luath Press, 1999.

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19

Kebokile, Dengu-Zvogbo, and Women and Law in Southern Africa Research Project., eds. Inheritance in Zimbabwe: Law, customs, and practice. Women and Law in Southern Africa Research Trust, 1994.

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20

1949-, Findlay Alistair, ed. Shale voices. Luath Press, 1999.

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21

Miller, Nancy Bailey. Of Minitmen & Molly's: North Reading neighbors share their stories. Strathmoor Books, 2002.

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22

Daily, Lisa. Fifteen minutes of shame. Plume, 2008.

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23

Daily, Lisa. Fifteen Minutes of Shame. Penguin Group USA, Inc., 2008.

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24

Reidenbach, R. Eric. Listening to the voice of the market: How to increase market share and satisfy current customers. Productivity Press, 2010.

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25

Reidenbach, R. Eric. Listening to the voice of the market: How to increase market share and satisfy current customers. Productivity Press, 2010.

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26

Network, Kenya Unreached Peoples, Summer Institute of Linguistics, and Daystar University, eds. A call to share: The unevangelised peoples of Kenya. The University, 1995.

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27

Marie, Robertson Eleanor. Born in shame. Jove Books, 1996.

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28

Prause, Thomas. Zusammenhang Von Kundenloyalitat und Customer Share. GRIN Verlag GmbH, 2013.

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29

Customer share marketing: How the world's great marketers unlock profits from customer loyalty. Financial Times Prentice Hall, 2002.

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30

Gordon, Ian H. Competitor Targeting: Winning the Battle for Market and Customer Share. Wiley, 2001.

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31

Competitor targeting: Winning the battle for market and customer share. J. Wiley & Sons, 2002.

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32

Keiningham, Timothy L., Lerzan Aksoy, Luke Williams, and Alexander J. Buoye. Wallet Allocation Rule: Winning the Battle for Share. Wiley & Sons, Incorporated, John, 2015.

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33

Keiningham, Timothy L., Lerzan Aksoy, Luke Williams, and Alexander J. Buoye. Wallet Allocation Rule: Winning the Battle for Share. Wiley & Sons, Incorporated, John, 2015.

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34

Keiningham, Timothy L., Lerzan Aksoy, Luke Williams, and Alexander J. Buoye. Wallet Allocation Rule: Winning the Battle for Share. Wiley & Sons, Incorporated, John, 2015.

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35

Weinzimer, Philip. Getting It Right!: Creating Customer Value for Market Leadership. Wiley & Sons, Incorporated, John, 2008.

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36

Weinzimer, Philip. Getting It Right!: Creating Customer Value for Market Leadership. Wiley & Sons, Incorporated, John, 1997.

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37

Keiningham, Timothy L. The wallet allocation rule: Winning the battle for share. 2015.

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38

Kordupleski, Ray. Influencing Market Share: The Link Between Customer Satisfaction and the Bottom Line. Thomson Executive Pr, 1997.

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39

Haile-Meskel, Yared, and Megabi Lambore. Quality and Quality Management; Its Importance for Customer Satisfaction and Market Share. Independently Published, 2017.

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40

Middleton, Daina. Marketing in the Participation Age: A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage. Wiley & Sons, Incorporated, John, 2012.

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41

Middleton, Daina. Marketing in the Participation Age: A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage. Wiley & Sons, Incorporated, John, 2012.

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42

Middleton, Daina. Marketing in the Participation Age: A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage. Wiley & Sons, Incorporated, John, 2012.

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43

Middleton, Daina. Marketing in the Participation Age: A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage. Wiley & Sons, Limited, John, 2015.

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44

Lyons, Michael C., and James A. Alexander. The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share. McGraw-Hill, 1994.

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45

McDonald, Walter J., and Nick W. McGaughey CPA. Achieving Excellence in Dealer/Distributor Performance: How to Increase Profitability, Cash Flow, Market Share and Customer Retention. CreateSpace Independent Publishing Platform, 2015.

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46

The hook: How to share your brand's unique story to engage customers, boost sales, and achieve heartfelt success. Red Wheel/Weiser, 2016.

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47

Reengineering the customer registration process for earnings, growth, and higher share of customer: Best practice models and prescriptives for success in the aftermarket for software, information, and interactive entertainment. GISTICS Incorporated, 1996.

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48

Sampson, Sally. From Warehouse to Your House: More Than 250 Simple, Spectacular Recipes to Cook, Store, and Share When You Buy in Quantity. Simon & Schuster, 2006.

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49

Pupo, Raul. America’s Service Meltdown. ABC-CLIO, LLC, 2010. http://dx.doi.org/10.5040/9798400610165.

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In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented comp
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50

Marketing metrics: Tracking customers & market share. Wharton School Publishing, 2007.

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