Academic literature on the topic 'Digital banking'

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Journal articles on the topic "Digital banking"

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V., Bharathi Veena, and Dr Janarthananpillai . "Effect of Digital Banking Acceptance on Digital Banking Usage." Webology 19, no. 1 (January 20, 2022): 1344–57. http://dx.doi.org/10.14704/web/v19i1/web19090.

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Banking is one of the most important ingredients in economic development, because of banks have direct contact with the public as well as the countries economic affairs. Thus, banking institutions are considered as a most influential pillars of Indian economy and interreference of banking sector among the public become digitalized and now the digital banking system has been covered almost entire economy in the state. In this context, study has been analyzed the effect of digital banking acceptance on digital banking usage among elder banking customers, because of previous references indicates that elder people were far away from digitalization due to lack of knowledge, awareness, negative attitude created by the lack of knowledge etc. meantime many reviews found that elder people are more eager to use the technology. Here, in this context study has been analyzed the factors which are leads to the digital banking acceptance among the elder banking customers. Study has also analyzed the mediator (Informal Joint Family Network) effect between Digital Banking Acceptance (DBA) and Digital Banking Usage (DBU).
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Sanmath, Prof Ashwini. "Fin Tech Banking – The Revolutionized Digital Banking." International Journal of Trend in Scientific Research and Development Special Issue, Special Issue-ICDEBI2018 (October 3, 2018): 172–80. http://dx.doi.org/10.31142/ijtsrd18699.

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Shermukhamedov, Bobur Abbasovich, and Muyassar Shavkat kizi Tulaganova. "INNOVATIONS IN BANKING: DIGITAL BANKING." Theoretical & Applied Science 102, no. 10 (October 30, 2021): 880–87. http://dx.doi.org/10.15863/tas.2021.10.102.98.

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Dolgushina, D. A., and N. L. Poltoradneva. "Digital banking model." St. Petersburg State Polytechnical University Journal. Economics 256, no. 6 (January 2017): 206–18. http://dx.doi.org/10.5862/je.256.19.

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Manser Payne, Elizabeth, James W. Peltier, and Victor A. Barger. "Mobile banking and AI-enabled mobile banking." Journal of Research in Interactive Marketing 12, no. 3 (August 13, 2018): 328–46. http://dx.doi.org/10.1108/jrim-07-2018-0087.

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PurposeThe rapid growth of technology, including artificial intelligence (AI), in the banking industry has played a disrupting role in traditional banking channels. This study aims to investigate factors that influence the attitudes and perceptions of digital natives pertaining to mobile banking and comfort interacting with AI-enabled mobile banking activities.Design/methodology/approachData were collected from 218 digital natives. This paper uses multivariate regression and two separate multiple regression analyses to examine the differential effects of technology-based (i.e. attitudes toward AI, relative advantage, perceived trust and security in specific mobile banking activities) and non-technology based (i.e. need for service, quality of service) factors on mobile banking usage and AI-enabled mobile banking services.FindingsThis study identifies determining factors for mobile banking and AI-enabled mobile banking services. Results indicate a divide in how digital natives perceive relative advantage between our two dependent variables. Consistent with previous studies, the relative advantage construct has the most impact on mobile banking usage. However, relative advantage was not significant for AI-enabled mobile banking, suggesting an extra layer of complexity that goes beyond convenient fast banking.Research limitations/implicationsA limitation of this study is that it does not incorporate age groups outside of digital natives. Further research is needed to test for differential effects between age groups. In addition, the discovery of no significant impact of relative advantage on AI mobile banking warrants more research on the similarities and differences between mobile banking and AI-enabled mobile banking.Practical implicationsTo better appeal to digital natives, it is suggested that the banking industry emphasize mobile banking’s anywhere/anytime access to financial accounts, as this is important to college-age customers who may not live near their local banking institution. Moreover, the paper suggests that improvement to mobile banking features for one-on-one interpersonal contact with bank employees is needed.Originality/valueThis study addresses the gap in the understanding of how digital natives perceive mobile banking in comparison to AI-enabled mobile banking services.
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Anggraeni, Rila, Raditha Hapsari, and Noor Awanis Muslim. "Examining Factors Influencing Consumers Intention and Usage of Digital Banking: Evidence from Indonesian Digital Banking Customers." Asia Pacific Management and Business Application 009, no. 03 (April 30, 2021): 193–210. http://dx.doi.org/10.21776/ub.apmba.2021.009.03.1.

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Anggraeni, Rila, Raditha Hapsari, and Noor Awanis Muslim. "Examining Factors Influencing Consumers Intention and Usage of Digital Banking: Evidence from Indonesian Digital Banking Customers." Asia Pacific Management and Business Application 009, no. 03 (April 30, 2021): 193–210. http://dx.doi.org/10.21776/ub.apmba.2021.009.03.1.

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Antonova, Olena, Iryna Tsapliuk, and L�onid Blazhey. "INVESTIGATION OF THE INFLUENCE OF DIGITALIZATION OF BANKING ON THE STRATEGIC MANAGEMENT OF THE BANK." Actual Problems of Economics 1, no. 232 (2020): 35–42. http://dx.doi.org/10.32752/1993-6788-2020-11-232-35-42.

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The article examines the impact of digitalization of banking on the strategic management of the bank and different scenarios of strategic development of the bank depending on the degree of acceptance of the bank's digitalization process. An analysis of the study of digital technologies currently used by banks in Ukraine. Based on the considered gradations of digital banking, it was concluded that Ukrainian banks follow the partial introduction of digital technologies in their own activities and use the first two models of each grading: �digital banking brand� and �bank with digital channels�, as well as banking, as a service and �inclusive bankin�. The bank's management, based on financial capabilities and the chosen model of strategic development of the bank, is able to choose different options for digital technologies that will solve various problems of its activities, increase efficiency and ensure optimization of revenues and expenses
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Zahid, Muhammad, Muhammad Jehangir, and Naveed Shahzad. "Towards Digital Economy." International Journal of E-Entrepreneurship and Innovation 3, no. 4 (October 2012): 34–46. http://dx.doi.org/10.4018/jeei.2012100103.

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Information and Communication Technologies (ICT) have changed business operation trends. Information systems are considered a valuable asset and have the attention of the strategic and marketing decision floors. Use of information system and ICT in the banking industry have become indispensable, and have replaced traditional operations with electronic banking concepts. Electronic banking has brought many challenges for strategic managers to achieve strategic goals and overall customers’ satisfaction. This research study aims to investigate the impact of electronic banking in the context of IT usage, ease of use, its usefulness and the customer satisfaction among the Pakistan banking industry. Pakistan’s top five commercial banks were selected in five districts of KPK for data collection. Three hundred and three electronic banking customers were interviewed through a questionnaire containing 21 relative questions. The SPSS is used for the analysis, on data collected through the questionnaire. Descriptive analysis, correlation, regression and ANOVA have been computed for the results interpretations. From these results, it was found that the customers strongly agree to use information technology for banking operations, but they believe that the use of electronic banking has problems. The management should focus on its method of use. The customers suggested that the electronic banking operations should be simplified, should be user friendly, should be easy to understand, and thus its usefulness will enhance in achieving highly satisfied customers.
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Vives, Xavier. "Digital Disruption in Banking." Annual Review of Financial Economics 11, no. 1 (December 26, 2019): 243–72. http://dx.doi.org/10.1146/annurev-financial-100719-120854.

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This review surveys technological disruption in banking, examining its impact on competition and its potential to increase efficiency and customer welfare. It analyzes the possible strategies of the players involved—incumbents and FinTech and BigTech firms—and the role of regulation. The industry is facing radical transformation and restructuring, as well as a move toward a customer-centric platform-based model. Competition will increase as new players enter the industry, but the long-term impact is more open. Regulation will decisively influence to what extent BigTech will enter the industry and who the dominant players will be. The challenge for regulators will be to keep a level playing field that strikes the right balance between fostering innovation and preserving financial stability. Consumer protection concerns rise to the forefront.
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Dissertations / Theses on the topic "Digital banking"

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Häggqvist, Jacob. "Digital Transformation in the Swedish Banking Sector." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264176.

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The face of banking has changed dramatically over the last few decades, and in no area does this statement hold more true than in the domain of digitalization. One term that has been relentlessly repeated when discussing the past, present and future of this development is ”Digital Transformation”. Digital Transformation can be tersely defined to mean change driven by digital technologies, with the potential to increase efficiency in existing processes, as well as to allow for new and novel technology-driven problem solutions and business models. Despite the fact that Swedish major banks have come a long way in their digital transformation efforts, there is a lot of evidence that points towards this process not proceeding fast enough. This study is an effort to get a general overview of the main barriers and mechanisms that are causing this development to proceed at a slower rate than might otherwise be desired, and to investigate how actors within the Swedish banking sector are seeking to overcome said barriers. This is done primarily through the interviewing of key personnel within major Swedish universal banks. The majority of the interviews are conducted with employees from a single major Swedish universal bank, taking the form of a case study, while a smaller number of interviews are conducted with individuals associated with other banks, in an effort to provide increased generalizability. The results of the study show that barriers standing in the way of continued digital transformation in the Swedish banking sector can generally be categorized into one of the following categories: Legacy Infrastructure, Organizational Structure, Organizational Culture, Incentive Structure, Resource Insufficiency, Regulation, and Failure in Management. The solutions and models discussed to address these issues included API First approaches, change driven through Cross-Functional Teams, and Collaborative Strategy Formulation.
Hur bankverksamhet bedrivs har förändrats dramatiskt över de senaste årtiondena, och i inget område är detta lika tydligt som när det kommer till digitalisering. Ett begrepp som ständigt upprepas när man beskriver den forna, nutida och framtida utvecklingen av den här typen är ”Digital Transformation”. Digital Transformation kan kortfattat summeras till att betyda förändring driven av digital teknologi, med potential att öka effektiviteten i befintliga processer, samt möjliggöra för nya problemlösningar och affärsmodeller. Trots det faktum att de svenska storbankerna har kommit en lång väg i sina digitala transformationsinitiativ, så finns det mycket som tyder på att denna process ändå inte går tillräckligt snabbt frammåt. Den här studien är ett försök att få en generell överblick på de primära barriärerna och mekanismerna som orsakar att denna utveckling går långsammare än önskat, samt att undersöka hur aktörer inom den svenska banksektorn har för avsikt att bemöta dessa problem. Detta görs huvudsakligen genom intervjuer med nyckelpersonal inom de svenska storbankerna. Majoriteten av de intervjuade kommer från en enda bank, där en form av casestudie utförs, medan ett mindre antal intervjuer genomförs med individer tillhörande andra banker, i en ansats att ge ökad generaliserbarhet. Resultatet av studien visar att barriärer som står i vägen för fortsatt digital transformation i den svenska banksektorn kan generellt kategoriseras in i följande kategorier: Föråldrad Infrastruktur, Organisationsstruktur, Organisationskultur, Incitamentstruktur, Resursbrist, Regulation, och Misslyckanden i Styrning. De lösningar och modeller som diskuterats for att adressera dessa problem inkluderade API First-baserade tillvägagångssätt, förändring driven av tvärfunktionella arbetslag, samt kollaborativ strategiformulering.
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Гуменна, Юлiя Григорiвна, Юлия Григорьевна Гуменная, Yuliia Hryhorivna Humenna, and A. Eremenko. "Relationship between digital technologies and banking sector." Thesis, Sumy State University, 2019. https://essuir.sumdu.edu.ua/handle/123456789/77713.

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Nowadays, digital technologies are fully penetrating and being implemented in the financial services industry by offering products and services to consumers and businesses through financial institutions. The rapid development of information and communication technologies has enabled lending institutions to improve their operations and develop remote banking services over the Internet. Internet banking was introduced in the early 1990s. It has since grown rapidly with the spread of the Internet. Digital banking, in the first place, includes the concept of non-cash. Historically, this method of calculations arose at the end of the seventeenth and early eighteenth centuries.
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Gankova-Ivanova, Zwetelina, and Larysa Turova. "Modern digital technologies of the banking system." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/54574.

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1. Vladyka J. P., Bezuhla L.S. and Turova L.L. Zdobutky ta novi vyklyky u dijal'nosti systemno vazhlyvyh bankiv v Ukrajini. Elektronnyj naukovo-praktychnyj zhurnal «Infrastruktura rynku» (in Ukrainian) 2. Zastrozhnikova I.V. (2021), Vplyv didzhytalizaciji na kadrovu polityku v agrarnomu sektori, Investyciji: praktyka ta dosvid. 2021. № 4. pp. 77–81 (in Ukrainian)
The necessity of using digital technologies in banking activity, which consists in the general improvement of customer service, is substantiated; reducing the bank's operating costs, speeding up banking operations and increasing the bank's competitiveness. Areas of introduction of information technology in banking are systematized on several grounds, namely: the creation of corporate computer systems; sale of banking services on the Internet; development of intrabank management system and their automation.
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Friderichs, Michael. "The new banking model - digital revolution of the banking sector : the example of Commerzbank AG." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14489.

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Mestrado em Finanças
Digitalization is one of the most interesting and important topics nowadays in the banking industry. The objective of this internship report is to understand the importance of the Challenges for the banking sector and see the start of the digitalization on the example of the Commerzbank AG. This internship report starts with the description of activities developed during the internship at Commerzbank AG Branch Luxembourg. Going over to a Literature Review which deals with Regulation of the banking sector, current banking business models and further Challenges in the Banking industry. Most interesting in the current Challenges for the banking industry are covered by investing the topics of FinTechs & digital revolution, low interest rate environment & banks profitability and the Overcapacity in the banking sector. Next, applying the topics from the Literature review on Commerzbank AG, by explaining what is the solution and strategy for the current challenges. Finally, an outlook for Commerzbank AG and personal impression from the internship will be narrated.
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Wedberg, Ludvig. "Generation Y and digital banking : How can traditional Swedish retail banks address the needs and behavior of Generation Y in digital banking?" Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254989.

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The financial sector is transforming as a result of PSD2 and open banking. The traditional retail banks face new competition from FinTechs and BigTechs. 78 percent of Nordic banks are concerned by the threat of disruption and 88 percent think that they need to rethink their business model. Customer experience and customer journeys are crucial as customer expectations is one of the major driving forces for the changing industry.Generation Y (1989 2000) is often defined as early adopters and digital natives which makes them an important but challenging customer segment. According to the Millennial Disruption Index, the banking industry is at the highest risk of disruption from generation Y. This study focus on how traditional Swedish retail banks can manage digital transformation and the needs and behavior of the Swedish generation Y. To identify the needs and demands of generation Y, four focus groups was conducted with 31 participants and four semi-structured interviews. The results was analyzed and related to a customer journey framework and the concept of platform banking.The results indicate that the Swedish generation Y demands personalized services and products as well as tailored Omni-channel experiences. They demand an expansion of financial services in the form of a “one-stop-shop”. In order to meet these demands, traditional Swedish retail banks must utilize their customer data and weight the Swedish generation Y´s trust in their security. This will enable them to develop superior customer experiences as well as extending their context and establish themselves as banking platforms.
Den finansiella sektorn förändras till följd av PSD2 och open banking. De traditionella bankerna möter ny konkurrens från FinTechs och BigTechs. 78 procent av de nordiska bankerna är oroade av förändringarna och 88 procent tycker att de behöver ompröva sin affärsmodell. Kundupplevelser och kundresor är avgörande eftersom kundernas förväntningar är en av de viktigaste drivkrafterna för den föränderliga industrin.Generation Y (1989 2000) definieras ofta som digitala pionjärer vilket gör dem till ett viktigt men utmanande kundsegment. Enligt studien ”Millennial Disruption Index” har banksektorn den högsta risken för störningar från Generation Y. Denna studie fokuserar på hur traditionella svenska banker kan hantera digital transformation och den svenska generation Ys behov och beteende. För att identifiera behov och krav från generation Y genomfördes fyra fokusgrupper med 31 deltagare samt fyra semi-strukturerade intervjuer. Resultaten analyserades och relaterades till en kundrese teori samt konceptet om plattformsbanker.Resultaten indikerar att den svenska generation Y kräver personliga tjänster och produkter samt skräddarsydda Omni-kanalupplevelser. De kräver en expansion av finansiella tjänster i form av en "one-stop-shop". För att möta dessa krav måste traditionella svenska banker använda deras kunddata och utnyttja den svenska generation Ys förtroende för deras säkerhet. Detta kommer att göra det möjligt för dem att utveckla överlägsna kundupplevelser såväl som att utvidga sitt sammanhang och etablera sig som bankplattformar.
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Sewpaul, Sailesh. "Digital Strategies Senior Bank Executives in Mauritius use to Improve Customer Service." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=13422561.

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Customers’ use of digital banking has reshaped traditional banking, and senior level bank executives must know how to leverage this innovation to improve customer service to increase profitability. Using the technology acceptance model as the conceptual framework, the purpose of this multiple case study was to explore effective digital banking strategies that senior level executives used to improve customer service to increase profitability. The target population for this study included senior-level executives from 3 banks in Mauritius possessing successful development and implementation experience in digital banking strategies to improve customer service. Data were collected through semistructured interviews and organizational documents, which were analyzed in accordance with Yin’s 5-phase data analysis process consisting of pattern matching, explanation building, time-series analysis, program logic models, and cross-case synthesis. The use of member checking and methodological triangulation increased the trustworthiness of data interpretations. Three themes emerged from the analysis of data: use of mobile strategies to migrate customers to digital banking, challenges to migrate customers to digital banking, and digital banking innovation. The implications of this study for positive social change include improving convenience to customers; promoting green banking; and providing easy access to banking to the poor, those with physical disabilities, and those living in remote and rural areas.

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Mbama, Cajetan. "Digital banking services, customer experience and financial performance in UK banks." Thesis, Sheffield Hallam University, 2018. http://shura.shu.ac.uk/23305/.

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Digital banking through telephone, internet and mobile is becoming important for banks’ service marketing, especially with the increase in digital device usage and customer demand for financial services. The changing dynamics of banking means that banks’ performance is no longer solely dependent on branch sales. Capturing and retaining customers are vital for banks, and digital banking is becoming the tool of choice; however research on how it affects customer experience and UK banks’ performance is still limited. This thesis focusses on determining the impact of digital banking services on customer experience and financial performance. The research in the thesis uses a mixed methods approach, utilising bank financial reports, interviews and questionnaires to achieve important results and contribute to knowledge in practice, and in related services, marketing and e-commerce theories. The research adopted Regression, Structural Equation Modelling and Chi-Square analyses in quantitative research, while using Content Analysis in qualitative research. The research takes a broad approach in the investigation of digital banking, customer experience and bank financial performance. It has used qualitative and quantitative analysis techniques to produce, test and triangulate results to increase robustness. The research demonstrates how digital banking enhances banks’ profitability. It found that attributes such as perceived value, convenience, functional quality, service quality and digital banking innovation are important in improving customer experience, satisfaction and loyalty, and banks’ financial performance. The insights from the three research perspectives have been integrated to develop a new Digital Banking Services, Customer Experience and Financial Performance Enhancement Framework (DiBCEFPEF). The results from the thesis have the potential to assist banks in the provision of services, and improve customer experience and financial performance, such as profitable growth and economic value-adds, through digital banking.
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Berti, Monica, Julia Jushaninowa, Franziska Naether, Giuseppe G. A. Celano, and Polina Yordanova. "The Digital Rosetta Stone." Universitätsbibliothek Leipzig, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-201522.

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In cooperation with projects from colleagues in Berlin and powered by the British Museum in London, we present an ongoing project whose aim is to produce a digital edition of the Rosetta Stone (the “Decree of Memphis”). The project has two main goals: 1) textual alignment of the Hieroglyphic, Demotic and Greek versions of the Rosetta Stone; 2) morphosyntactic annotation of the three versions of the inscription. As first results, we present: 1) examples of alignment of the Hieroglyphic version of the text with translations into modern languages (through the Alpheios alignment editor; 2) the complete morphosyntactic annotation of the Greek text of the Rosetta Stone (through the Arethusa treebanking editor).
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LAGERQVIST, SOFIA, and Johanna BERGROTH. "Banking on Generation Y:Implications for traditional Swedish retailbanks in the digital era." Thesis, KTH, Hållbarhet och industriell dynamik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-189565.

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During recent years, digitalization has had an increasing impact in the society. It has gone frombeing an isolated part of an organization into something that can instead transform the business as awhole. Many businesses have experienced this change, and traditional retail banks are no exception.The digital climate has enabled new digital operators to enter the financial market and these havemanaged to claim market space. At the same time, a new, less loyal and more digital generation ofcustomers, i.e. Generation Y, will have an increasingly important role on the market. However, it iscurrently not well known how traditional Swedish retail banks should manage this, and whatimplications the behavior of Generation Y will have on the banking industry.The purpose of this study was to provide insights and implications for traditional Swedish retailbanks on how Generation Y’s banking behavior can affect their future business, in an increasinglydigital environment. The behavior of Generation Y and how banks address their needs, anddigitalization as a whole, were investigated separately. The findings were then compared in order toprovide insights into where gaps between the banks and Generation Y could be found. Toinvestigate Generation Y’s behavior, a qualitative questionnaire was distributed and thenquantitatively analyzed. Furthermore, in order to investigate how the traditional banks addressGeneration Y’s needs, qualitative interviews were conducted with representatives from the four largeSwedish retail banks. By comparing the findings, the purpose of the study could be addressed.Through comprehensive data collection, gaps could be identified. The most important gaps werefound in the areas of financial advisory and aggregation of services. Customers did not perceivethese areas as important when choosing a particular financial service provider, whereas the banksconsidered these as competitive advantages in relation to other competitors. These findings providevaluable insights for traditional retail banks in particular, and for the financial market as a whole,since they provide implications on the sustainability of the operators’ strategy. Moreover, this studycomplements the digital customer behavior literature connected to virtual distribution channels andthe retail banking industry as a whole. One main finding was that Generation Y’s, otherwise trendseeking behavior is limited in the banking industry, and instead, habituation and security concernsare far more important. Therefore the findings suggest that Generation Y’s behavior might be moreconservative in the banking industry than in general.
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Duarte, Susana Catarina Alves. "Tendências futuras do setor bancário : o ajustamento da banca tradicional às novas tecnologias e a banca nativa digital." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19198.

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Mestrado em Gestão e Estratégia Industrial
Encontramo-nos em plena quarta revolução industrial e praticamente todas as indústrias estão a adaptar-se a novas realidades e a novas formas de estar no mercado, cada vez mais influenciadas pelas chamadas startup tecnológicas. O setor financeiro não é exceção. Este setor necessita de recuperar a confiança dos consumidores e estar preparado para uma concorrência cada vez maior de plataformas de crédito digitais - Revolut, N26, entre outras plataformas de trading e de investimento, que impuseram uma disrupção na indústria financeira. Salientando, que em grande parte dos casos, os novos concorrentes das instituições financeiras portuguesas têm origem no exterior - tanto de países da União Europeia, como do resto do Mundo. Adicionalmente, os avanços tecnológicos, juntamente com casos de má gestão de instituições financeiras, levam a que os clientes bancários estejam cada vez mais preocupados com a aplicação das suas poupanças e procurem mais informação sobre o mercado e produtos disponíveis. Sendo também consequência do mais fácil acesso à informação, existindo uma maior comparação de serviços. Ao longo deste projeto será analisada a evolução do setor bancário português, incidindo na evolução do marketing no setor, no crescimento tecnológico e nas preocupações dos reguladores em potenciar a concorrência e inovação, bem como a equilibrar a confiança, segurança e riscos sistémicos. Por fim, serão analisadas as respostas de 266 inquiridos para sabermos se os portugueses estão ou não preparados para essa digitalização e redução da presença física no setor bancário.
We are in the midst of the fourth industrial revolution and virtually, every industry is adapting to new realities and new ways of being in the market, increasingly influenced by so-called technology startups. The financial sector is no exception. This sector needs to regain consumer confidence and be prepared for increasing competition from digital credit platforms - Revolut, N26, among other trading and investment platforms that have disrupted the financial industry. Noting that, in most cases, the new competitors of Portuguese financial institutions originate from abroad - both from European Union countries and from the rest of the world. In addition, technological advances, coupled with cases of mismanagement of financial institutions, make bank customers increasingly concerned about applying their savings and seeking more information about the market and available products. As a result of easier access to information, there is a greater comparison of services. This project will analyze the evolution of the banking sector, focusing on Portugal, the evolution of marketing in the sector and the impact and concerns of regulators on enhancing competition and innovation, as well as balancing trust, security and systemic risks. Finally, the answers of 266 respondents will be analysed, as to whether or not the Portuguese are prepared for this digitization and reduction of physical presence in the banking sector.
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Books on the topic "Digital banking"

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Brühl, Volker, and Joachim Dorschel, eds. Praxishandbuch Digital Banking. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-18890-0.

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Liermann, Volker, and Claus Stegmann, eds. The Digital Journey of Banking and Insurance, Volume II. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78829-2.

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Liermann, Volker, and Claus Stegmann, eds. The Digital Journey of Banking and Insurance, Volume III. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78821-6.

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Liermann, Volker, and Claus Stegmann, eds. The Digital Journey of Banking and Insurance, Volume I. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78814-8.

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Limited, ICL, ed. Changing money: How the digital age is transforming financial services. London: Bowerdean, 1999.

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Khandelwal, Anil K. Transformational Leadership in Banking: Challenges of Governance, Leadership and HR in a Digital and Disruptive World. B1/I-1 Mohan Cooperative Industrial Area, Mathura Road New Delhi 110 044: SAGE Publications Pvt. Ltd, 2021. http://dx.doi.org/10.4135/9789354793073.

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Pérez, Nuria Fernández. La contratación electrónica de servicios financieros. Madrid: Marcial Pons, 2003.

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Torp, Jeffrey. Internet delivery of bank products and services: Federal regulatory requirements. Austin, Tex: AlexInformation, 2002.

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Peterson, Judy Monroe. Digital smarts: How to stay within a budget when shopping, living, and doing business online. New York: Rosen Pub., 2013.

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Richard, Schmalensee, ed. Paying with plastic: The digital revolution in buying and borrowing. Cambridge, Mass: MIT Press, 1999.

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Book chapters on the topic "Digital banking"

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Bhatia, Mohan. "Deliver Digital Experience." In Banking 4.0, 91–128. Singapore: Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-6069-6_5.

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Joshi, Vasant Chintaman. "E-Banking." In Digital Finance, Bits and Bytes, 71–86. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-3431-7_5.

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Shivakumar, Shailesh Kumar, and Sourabhh Sethii. "Transforming Legacy Banking Applications to Banking Experience Platforms." In Building Digital Experience Platforms, 261–95. Berkeley, CA: Apress, 2019. http://dx.doi.org/10.1007/978-1-4842-4303-9_10.

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Lera-Lopez, Fernando, Rocío Marco, and Margarita Billon. "Internet banking." In The Digital Disruption of Financial Services, 1–23. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003199076-1.

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Blomstrom, Duena. "EX—Perspective on Modern Digital Banking." In Emotional Banking, 85–95. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-75653-0_6.

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Brühl, Volker. "Banking 4.0 – Strategische Herausforderungen im digitalen Zeitalter." In Praxishandbuch Digital Banking, 3–12. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-18890-0_1.

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Kutschera, Helmut. "Gesamtbanksteuerung in der Digitalisierung." In Praxishandbuch Digital Banking, 211–25. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-18890-0_10.

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Kaupp, Florian, and Ewa Giera. "Zahlungsverkehr: vom Überweisungsträger zu Instant Payments." In Praxishandbuch Digital Banking, 227–58. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-18890-0_11.

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Arnold, Jörg. "Das Kapitalmarktgeschäft in der Digitalisierung." In Praxishandbuch Digital Banking, 259–75. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-18890-0_12.

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Korschinowski, Sven, Maximilian Forster, and Luca Reulecke. "Blockchain – wie Banken die Technologie aus Prozess- und Produkt-Sicht nutzen können." In Praxishandbuch Digital Banking, 277–90. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-18890-0_13.

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Conference papers on the topic "Digital banking"

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Thatte, Sadhana S., and Shubhada M. Kulkarni. "Digital Banking: Leverage to Banking Clients." In 2021 9th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO). IEEE, 2021. http://dx.doi.org/10.1109/icrito51393.2021.9596556.

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Yushaeva, R. S. E. "Digital Transformation Of The Banking System: Digital Technologies And Digital Banking Models." In International Conference on Finance, Entrepreneurship and Technologies in Digital Economy. European Publisher, 2021. http://dx.doi.org/10.15405/epsbs.2021.03.11.

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Rudakova, Olga S., and Olga M. Markova. "The Application of Digital Banking to Promote Banking Products and Services." In The 3rd International Conference on Economy, Management and Entrepreneurship (ICOEME 2020). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200908.004.

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Shcherbina, T. A. "Digital Transformation Of The Banking Sector." In GCPMED 2018 - International Scientific Conference "Global Challenges and Prospects of the Modern Economic Development. Cognitive-Crcs, 2019. http://dx.doi.org/10.15405/epsbs.2019.03.98.

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Mitha, Yusuf, and HS Venter. "Digital forensic readiness for branchless banking." In 2015 IST-Africa Conference. IEEE, 2015. http://dx.doi.org/10.1109/istafrica.2015.7190578.

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Mirković, Vladimir, Jelena Lukić, and Vesna Martin. "Reshaping Banking Industry Through Digital Transformation." In FINIZ 2019. Belgrade, Serbia: Singidunum University, 2019. http://dx.doi.org/10.15308/finiz-2019-31-36.

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Stanis. "An aircraft banking angle indicator (ExBAMDI)." In 22nd Digital Avionics Systems Conference. Proceedings. IEEE, 2003. http://dx.doi.org/10.1109/dasc.2003.1245804.

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"AGREEMENT AND ELECTRONIC DIGITAL SIGNATURE." In Current Issue of Law in the Banking Sphere. Samara State Economic University, 2019. http://dx.doi.org/10.46554/banking.forum-10.2019-186/191.

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Magomaeva, L. "Banking Innovations As The Basis For Digital Transformation Of The Banking Sector." In II International Conference on Economic and Social Trends for Sustainability of Modern Society. European Publisher, 2021. http://dx.doi.org/10.15405/epsbs.2021.09.02.202.

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Просветова, Алина Александровна, and Ильнур Рашидович Сафин. "BANKING SECTOR ON THE WAY TO DIGITAL ECONOMY." In Научные исследования в современном мире. Теория и практика: сборник избранных статей Всероссийской (национальной) научно-практической конференции (Санкт-Петербург, Июнь 2021). Crossref, 2021. http://dx.doi.org/10.37539/nitp317.2021.37.88.008.

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В статье проведён анализ развития банковского бизнеса России, а также выявлены тенденции и перспективы его развития в условиях становления цифровой экономики. Развитие цифровых технологий связано с новыми реалиями современного банковского дела, связанное с активным внедрением современных форм и технологий к организации деятельности организаций. The article analyzes the development of the Russian banking business, as well as identifies trends and prospects for its development in the context of the formation of the digital economy. The development of digital technologies is associated with the new realities of modern banking, associated with the active introduction of modern forms and technologies to the organization of organizations ' activities.
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Reports on the topic "Digital banking"

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Fernández-Villaverde, Jesús, Daniel Sanches, Linda Schilling, and Harald Uhlig. Central Bank Digital Currency: Central Banking For All? Cambridge, MA: National Bureau of Economic Research, February 2020. http://dx.doi.org/10.3386/w26753.

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Raskin, Max, and David Yermack. Digital Currencies, Decentralized Ledgers, and the Future of Central Banking. Cambridge, MA: National Bureau of Economic Research, May 2016. http://dx.doi.org/10.3386/w22238.

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Ketterer, Juan Antonio, and Gabriela Andrade. Digital Central Bank Money and the Unbundling of the Banking Function. Inter-American Development Bank, April 2016. http://dx.doi.org/10.18235/0000300.

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Ji, Yan, Songyuan Teng, and Robert Townsend. Branch Expansion versus Digital Banking: The Dynamics of Growth and Inequality in a Spatial Equilibrium Model. Cambridge, MA: National Bureau of Economic Research, March 2021. http://dx.doi.org/10.3386/w28582.

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Papí-Gálvez, Natalia, and Daniel La Parra-Casado. Informe 2022. Càtedra de Bretxa Digital Generacional. Les persones majors en l’era de la digitalització a la Comunitat Valenciana (Dades 2021). Càtedra de Bretxa Digital Generacional, 2022. http://dx.doi.org/10.14198/bua.2022.papi.infv.

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The Research Chair in the Generational Digital Divide undertakes activities aimed at furthering knowledge about the causes, consequences and solutions to the digital divides caused by age gaps. This report shows the research project carried out in 2021 to learn more about how the digital divide affects over 54s living in the Valencia Region, by province, with a focus on intergenerational relationships. To this end, an exploratory survey targeted at over 54s years old and over 39s years old in the Valencia Region, based on primary sources and combining quantitative and qualitative techniques, has been conducted. The data reveals that, while a large percentage of over 54s declare that they have access to and are users of new technologies, much remains to be done for access and usage to become universal, especially at older ages. The report analyses how technology is used, considering its purpose and context, according to age and other significant variables. Differences in technology usage have been found across age groups and between women and men. The report contains information on, among other relevant aspects, online services, and especially on e-banking, the healthcare system and e-administration. Differences between age groups have been found for all indicators, shedding light on intergenerational relationships within the family that are crucial for older people. The Research Chair is an initiative by the Valencia Region Government’s Directorate General for the Fight Against the Digital Divide and stems from the collaboration between the Regional Department for Innovation, Science, Universities and Digital Society and the University of Alicante.
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Papí-Gálvez, Natalia, and Daniel La Parra-Casado. Informe 2022. Cátedra de Brecha Digital Generacional. Las personas mayores en la era de la digitalización en la Comunidad Valenciana (datos 2021). Cátedra de Brecha Digital Generacional, 2022. http://dx.doi.org/10.14198/bua.2022.papi.infc.

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The Research Chair in the Generational Digital Divide undertakes activities aimed at furthering knowledge about the causes, consequences and solutions to the digital divides caused by age gaps. This report shows the research project carried out in 2021 to learn more about how the digital divide affects over 54s living in the Valencia Region, by province, with a focus on intergenerational relationships. To this end, an exploratory survey targeted at over 54s years old and over 39s years old in the Valencia Region, based on primary sources and combining quantitative and qualitative techniques, has been conducted. The data reveals that, while a large percentage of over 54s declare that they have access to and are users of new technologies, much remains to be done for access and usage to become universal, especially at older ages. The report analyses how technology is used, considering its purpose and context, according to age and other significant variables. Differences in technology usage have been found across age groups and between women and men. The report contains information on, among other relevant aspects, online services, and especially on e-banking, the healthcare system and e-administration. Differences between age groups have been found for all indicators, shedding light on intergenerational relationships within the family that are crucial for older people. The Research Chair is an initiative by the Valencia Region Government’s Directorate General for the Fight Against the Digital Divide and stems from the collaboration between the Regional Department for Innovation, Science, Universities and Digital Society and the University of Alicante.
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Chotelal, Shreshta, Marla Dukharan, Jeetendra Khadan, and Melissa Marchand. Financial Inclusion and FinTech in Suriname. Inter-American Development Bank, February 2022. http://dx.doi.org/10.18235/0003988.

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This paper examines the potential role FinTech can play to support Surinames financial inclusion efforts. Financial technologyor “FinTech”describes the integration of technology into financial services to improve their use and delivery to customers. More importantly, it has the potential to meet the needs of those population segments that are not the main target of traditional financial services models. FinTech applications include mobile banking, mobile money, point-of-sale, e-commerce, and digital currencies. These solutions have contributed to financial inclusion, strengthening financial development, economic growth, poverty reduction, and socioeconomic development. We find that Suriname is making progress in promoting the development and use of FinTech. Still, there is room for further improvement, especially in fostering an enabling environment to harness FinTech opportunities, strengthening broader financial sector policies, addressing potential risks, promoting international collaboration, and addressing critical country-specific challenges.
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Volkova, Nataliia P., Nina O. Rizun, and Maryna V. Nehrey. Data science: opportunities to transform education. [б. в.], September 2019. http://dx.doi.org/10.31812/123456789/3241.

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The article concerns the issue of data science tools implementation, including the text mining and natural language processing algorithms for increasing the value of high education for development modern and technologically flexible society. Data science is the field of study that involves tools, algorithms, and knowledge of math and statistics to discover knowledge from the raw data. Data science is developing fast and penetrating all spheres of life. More people understand the importance of the science of data and the need for implementation in everyday life. Data science is used in business for business analytics and production, in sales for offerings and, for sales forecasting, in marketing for customizing customers, and recommendations on purchasing, digital marketing, in banking and insurance for risk assessment, fraud detection, scoring, and in medicine for disease forecasting, process automation and patient health monitoring, in tourism in the field of price analysis, flight safety, opinion mining etc. However, data science applications in education have been relatively limited, and many opportunities for advancing the fields still unexplored.
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Payment Systems Report - June of 2020. Banco de la República de Colombia, February 2021. http://dx.doi.org/10.32468/rept-sist-pag.eng.2020.

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With its annual Payment Systems Report, Banco de la República offers a complete overview of the infrastructure of Colombia’s financial market. Each edition of the report has four objectives: 1) to publicize a consolidated account of how the figures for payment infrastructures have evolved with respect to both financial assets and goods and services; 2) to summarize the issues that are being debated internationally and are of interest to the industry that provides payment clearing and settlement services; 3) to offer the public an explanation of the ideas and concepts behind retail-value payment processes and the trends in retail payments within the circuit of individuals and companies; and 4) to familiarize the public, the industry, and all other financial authorities with the methodological progress that has been achieved through applied research to analyze the stability of payment systems. This edition introduces changes that have been made in the structure of the report, which are intended to make it easier and more enjoyable to read. The initial sections in this edition, which is the eleventh, contain an analysis of the statistics on the evolution and performance of financial market infrastructures. These are understood as multilateral systems wherein the participating entities clear, settle and register payments, securities, derivatives and other financial assets. The large-value payment system (CUD) saw less momentum in 2019 than it did the year before, mainly because of a decline in the amount of secondary market operations for government bonds, both in cash and sell/buy-backs, which was offset by an increase in operations with collective investment funds (CIFs) and Banco de la República’s operations to increase the money supply (repos). Consequently, the Central Securities Depository (DCV) registered less activity, due to fewer negotiations on the secondary market for public debt. This trend was also observed in the private debt market, as evidenced by the decline in the average amounts cleared and settled through the Central Securities Depository of Colombia (Deceval) and in the value of operations with financial derivatives cleared and settled through the Central Counterparty of Colombia (CRCC). Section three offers a comprehensive look at the market for retail-value payments; that is, transactions made by individuals and companies. During 2019, electronic transfers increased, and payments made with debit and credit cards continued to trend upward. In contrast, payments by check continued to decline, although the average daily value was almost four times the value of debit and credit card purchases. The same section contains the results of the fourth survey on how the use of retail-value payment instruments (for usual payments) is perceived. Conducted at the end of 2019, the main purpose of the survey was to identify the availability of these payment instruments, the public’s preferences for them, and their acceptance by merchants. It is worth noting that cash continues to be the instrument most used by the population for usual monthly payments (88.1% with respect to the number of payments and 87.4% in value). However, its use in terms of value has declined, having registered 89.6% in the 2017 survey. In turn, the level of acceptance by merchants of payment instruments other than cash is 14.1% for debit cards, 13.4% for credit cards, 8.2% for electronic transfers of funds and 1.8% for checks. The main reason for the use of cash is the absence of point-of-sale terminals at commercial establishments. Considering that the retail-payment market worldwide is influenced by constant innovation in payment services, by the modernization of clearing and settlement systems, and by the efforts of regulators to redefine the payment industry for the future, these trends are addressed in the fourth section of the report. There is an account of how innovations in technology-based financial payment services have developed, and it shows that while this topic is not new, it has evolved, particularly in terms of origin and vocation. One of the boxes that accompanies the fourth section deals with certain payment aspects of open banking and international experience in that regard, which has given the customers of a financial entity sovereignty over their data, allowing them, under transparent and secure conditions, to authorize a third party, other than their financial entity, to request information on their accounts with financial entities, thus enabling the third party to offer various financial services or initiate payments. Innovation also has sparked interest among international organizations, central banks, and research groups concerning the creation of digital currencies. Accordingly, the last box deals with the recent international debate on issuance of central bank digital currencies. In terms of the methodological progress that has been made, it is important to underscore the work that has been done on the role of central counterparties (CCPs) in mitigating liquidity and counterparty risk. The fifth section of the report offers an explanation of a document in which the work of CCPs in financial markets is analyzed and corroborated through an exercise that was built around the Central Counterparty of Colombia (CRCC) in the Colombian market for non-delivery peso-dollar forward exchange transactions, using the methodology of network topology. The results provide empirical support for the different theoretical models developed to study the effect of CCPs on financial markets. Finally, the results of research using artificial intelligence with information from the large-value payment system are presented. Based on the payments made among financial institutions in the large-value payment system, a methodology is used to compare different payment networks, as well as to determine which ones can be considered abnormal. The methodology shows signs that indicate when a network moves away from its historical trend, so it can be studied and monitored. A methodology similar to the one applied to classify images is used to make this comparison, the idea being to extract the main characteristics of the networks and use them as a parameter for comparison. Juan José Echavarría Governor
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