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Dissertations / Theses on the topic 'Digital banking'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Гуменна, Юлiя Григорiвна, Юлия Григорьевна Гуменная, Yuliia Hryhorivna Humenna, and A. Eremenko. "Relationship between digital technologies and banking sector." Thesis, Sumy State University, 2019. https://essuir.sumdu.edu.ua/handle/123456789/77713.

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Nowadays, digital technologies are fully penetrating and being implemented in the financial services industry by offering products and services to consumers and businesses through financial institutions. The rapid development of information and communication technologies has enabled lending institutions to improve their operations and develop remote banking services over the Internet. Internet banking was introduced in the early 1990s. It has since grown rapidly with the spread of the Internet. Digital banking, in the first place, includes the concept of non-cash. Historically, this met

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Gankova-Ivanova, Zwetelina, and Larysa Turova. "Modern digital technologies of the banking system." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/54574.

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1. Vladyka J. P., Bezuhla L.S. and Turova L.L. Zdobutky ta novi vyklyky u dijal'nosti systemno vazhlyvyh bankiv v Ukrajini. Elektronnyj naukovo-praktychnyj zhurnal «Infrastruktura rynku» (in Ukrainian) 2. Zastrozhnikova I.V. (2021), Vplyv didzhytalizaciji na kadrovu polityku v agrarnomu sektori, Investyciji: praktyka ta dosvid. 2021. № 4. pp. 77–81 (in Ukrainian)<br>The necessity of using digital technologies in banking activity, which consists in the general improvement of customer service, is substantiated; reducing the bank's operating costs, speeding

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Häggqvist, Jacob. "Digital Transformation in the Swedish Banking Sector." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264176.

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The face of banking has changed dramatically over the last few decades, and in no area does this statement hold more true than in the domain of digitalization. One term that has been relentlessly repeated when discussing the past, present and future of this development is ”Digital Transformation”. Digital Transformation can be tersely defined to mean change driven by digital technologies, with the potential to increase efficiency in existing processes, as well as to allow for new and novel technology-driven problem solutions and business models. Despite the fact that Swedish major banks have

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Friderichs, Michael. "The new banking model - digital revolution of the banking sector : the example of Commerzbank AG." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14489.

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Mestrado em Finanças<br>Digitalization is one of the most interesting and important topics nowadays in the banking industry. The objective of this internship report is to understand the importance of the Challenges for the banking sector and see the start of the digitalization on the example of the Commerzbank AG. This internship report starts with the description of activities developed during the internship at Commerzbank AG Branch Luxembourg. Going over to a Literature Review which deals with Regulation of the banking sector, current banking business models and further Challenges in the Ban

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Wedberg, Ludvig. "Generation Y and digital banking : How can traditional Swedish retail banks address the needs and behavior of Generation Y in digital banking?" Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254989.

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The financial sector is transforming as a result of PSD2 and open banking. The traditional retail banks face new competition from FinTechs and BigTechs. 78 percent of Nordic banks are concerned by the threat of disruption and 88 percent think that they need to rethink their business model. Customer experience and customer journeys are crucial as customer expectations is one of the major driving forces for the changing industry.Generation Y (1989 2000) is often defined as early adopters and digital natives which makes them an important but challenging customer segment. According to the Millenni

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Sewpaul, Sailesh. "Digital Strategies Senior Bank Executives in Mauritius use to Improve Customer Service." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=13422561.

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<p> Customers’ use of digital banking has reshaped traditional banking, and senior level bank executives must know how to leverage this innovation to improve customer service to increase profitability. Using the technology acceptance model as the conceptual framework, the purpose of this multiple case study was to explore effective digital banking strategies that senior level executives used to improve customer service to increase profitability. The target population for this study included senior-level executives from 3 banks in Mauritius possessing successful development and implementa

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Mbama, Cajetan. "Digital banking services, customer experience and financial performance in UK banks." Thesis, Sheffield Hallam University, 2018. http://shura.shu.ac.uk/23305/.

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Digital banking through telephone, internet and mobile is becoming important for banks’ service marketing, especially with the increase in digital device usage and customer demand for financial services. The changing dynamics of banking means that banks’ performance is no longer solely dependent on branch sales. Capturing and retaining customers are vital for banks, and digital banking is becoming the tool of choice; however research on how it affects customer experience and UK banks’ performance is still limited. This thesis focusses on determining the impact of digital banking services on cu

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Berti, Monica, Julia Jushaninowa, Franziska Naether, Giuseppe G. A. Celano, and Polina Yordanova. "The Digital Rosetta Stone." Universitätsbibliothek Leipzig, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-201522.

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In cooperation with projects from colleagues in Berlin and powered by the British Museum in London, we present an ongoing project whose aim is to produce a digital edition of the Rosetta Stone (the “Decree of Memphis”). The project has two main goals: 1) textual alignment of the Hieroglyphic, Demotic and Greek versions of the Rosetta Stone; 2) morphosyntactic annotation of the three versions of the inscription. As first results, we present: 1) examples of alignment of the Hieroglyphic version of the text with translations into modern languages (through the Alpheios alignment editor; 2) the com

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LAGERQVIST, SOFIA, and Johanna BERGROTH. "Banking on Generation Y:Implications for traditional Swedish retailbanks in the digital era." Thesis, KTH, Hållbarhet och industriell dynamik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-189565.

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During recent years, digitalization has had an increasing impact in the society. It has gone frombeing an isolated part of an organization into something that can instead transform the business as awhole. Many businesses have experienced this change, and traditional retail banks are no exception.The digital climate has enabled new digital operators to enter the financial market and these havemanaged to claim market space. At the same time, a new, less loyal and more digital generation ofcustomers, i.e. Generation Y, will have an increasingly important role on the market. However, it iscurrentl

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Duarte, Susana Catarina Alves. "Tendências futuras do setor bancário : o ajustamento da banca tradicional às novas tecnologias e a banca nativa digital." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19198.

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Mestrado em Gestão e Estratégia Industrial<br>Encontramo-nos em plena quarta revolução industrial e praticamente todas as indústrias estão a adaptar-se a novas realidades e a novas formas de estar no mercado, cada vez mais influenciadas pelas chamadas startup tecnológicas. O setor financeiro não é exceção. Este setor necessita de recuperar a confiança dos consumidores e estar preparado para uma concorrência cada vez maior de plataformas de crédito digitais - Revolut, N26, entre outras plataformas de trading e de investimento, que impuseram uma disrupção na indústria financeira. Salientando, q

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Pinto, Rui Pedro de Andrade. "O impacto da transformação digital na performance dos bancos europeus." Master's thesis, Instituto Superior de Economia e Gestão, 2020. http://hdl.handle.net/10400.5/21695.

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Mestrado em Contabilidade, Fiscalidade e Finanças Empresariais<br>Com o aparecimento da internet, os comportamentos dos consumidores e as suas expetativas estão a mudar e a crescer a um ritmo cada vez mais acelerado, o que está a obrigar a indústria bancária, considerada historicamente bastante conservadora, a modificar as suas prioridades. Neste sentido, cada vez mais os bancos têm procurado introduzir a tecnologia em todos os seus processos e áreas, de modo a potenciar o seu impacto, e a torná-la uma vantagem competitiva perante os seus concorrentes.Assim sendo, este estudo tem como finalida

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Damiano, André Luis. "As fraudes no Internet Banking e sua evolução para o Social Banking." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/18/18157/tde-12092013-094137/.

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A tecnologia da informação e comunicação é um fator importante no desenvolvimento futuro da indústria de serviços financeiros, com especial atenção ao setor bancário. A maioria dos bancos utiliza a Internet como um canal estratégico de distribuição onde seus serviços e produtos possuem uma relação muito próxima com o conceito mais amplo possível de marketing, aquele que descreve plenamente um ambiente e um nicho de negócio e onde o desenvolvimento e evolução deste canal associa-se diretamente a própria evolução do marketing em si. O tema central deste trabalho é apresentar uma revisão bibliogr

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Dubru, Rebecca. "Critical competencies of leaders in the digital transformation of banking in South Africa." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/64841.

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Leaders in the banking sector are facing an array of bewildering new digital challenges and opportunities, yet despite the many frameworks that exist on leadership competencies, they are still in search of the critical competencies required for leading digital transformation. The purpose of this research is to report data showing competencies that are effective for leading digital transformation in the banking sector. The research approach took the form of a qualitative, exploratory research design, which involved 15 face-to-face, semi-structured, in-depth interviews with banking leaders such

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Andersson, Joakim, and Axelina Boström. "Digitalization Strategies in the Banking Industry : A study among Swedish banks." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-161310.

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Problem The banking industry is changing with new technologies and the financial sector is exposed to the strong pressure of change. All this appearing as a result of the ongoing digitalization. Purpose The purpose of this thesis is to gain a deeper understanding of how Swedish banks internally work with digitalization. Also, to create an understanding of the banks’ views of challenges, opportunities, and the future perspective of the Swedish banking industry that follows with digitalization. Theoretical Framework The theoretical framework has been developed from our three keywords: Digitaliza

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Mungai, Kinyanjui. "The economic impact of FinTech in the South African banking industry: A case of digital disruption." University of the Western Cape, 2019. http://hdl.handle.net/11394/6977.

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Philosophiae Doctor - PhD<br>The Fourth Industrial Revolution has provided new opportunities to tackle problems in health, education, transport and many other sectors. In the financial sector, new financial technology (FinTech) is providing new ways of tackling the problem of financial exclusion. The uptake of cell phones has enabled financial service providers (FSPs) to expand into areas where the most vulnerable have hitherto been outside the reach of the banking agency model. This has ultimately allowed previously financially excluded individuals to have access to bank accounts. Through SMA

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Wennergren, Victor, and Harnesk Simon. "Den digitala banken : En studie om digitaliseringens inverkan på kundnöjdhet." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414706.

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Banksektorn har genomgått omfattande förändringar till följd av digitaliseringens framväxt. Ett bredare utbud av differentierade produkter har möjliggjort för konsumenter att utföra vardagliga bankärenden på egen hand. Detta har resulterat i att alltfler bankkontor stängs ner då det inte längre genererar samma lönsamhet, något som i sin tur reducerat den fysiska interaktionen mellan banker och deras konsumenter. Att produkter och tjänster blivit digitala har inneburit konsekvenser för banksektorn då det fysiska mötet utgjort en central del för konsumenters kundnöjdhet. Ett bredare utbud av dif

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OLIVEIRA, JÚNIOR José Aélio de. "Integração de sistemas utilizando SOA visando maior usabilidade no ambiente de T-Banking." Universidade Federal de Pernambuco, 2009. https://repositorio.ufpe.br/handle/123456789/1913.

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Made available in DSpace on 2014-06-12T15:53:08Z (GMT). No. of bitstreams: 2 arquivo1900_1.pdf: 3332180 bytes, checksum: 1ce40fb13aa3111c08b7ca61b5a1fbdc (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2009<br>A necessidade de informatização dos processos das empresas e a utilização de TI alinhada aos negócios vêm sendo uma das estratégicas de competição mais utilizadas entre as empresas. Essa realidade pode ser bastante visível no setor bancário. Os bancos começaram a investir na idéia do T-Banking, que nada mais é do que utilizar

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Envall, Julia, and Lisa Norgren. "Kundförtroende inom digital bankverksamhet." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78640.

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During the last two decades, technological development and digitalization have had a major impact on societies worldwide. Industries have been forced to adapt to the technological development and implement new technology in order to remain competitive. The banking sector has undergone a transformation, in which traditional banking operations have become digital. Digital banking and the distance between bank and customers which follows, brings new challenges to the sector, such as elevated risks and new conditions to interact and build customer relationships. Majority of existing literature in

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Johnson, Robert. "On the proposed integrated services digital network /." Online version of thesis, 1987. http://hdl.handle.net/1850/10141.

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Jose, Kristelle. "Exploring Digital Tools for Donor Mothers: Understanding Human Milk Donation & Milk Banking Challenges." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21095.

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Premature newborns’ medical need for donor human milk surpasses the supply and the demand for it continues to increase. Lactating mothers with a surplus can help fill the gap and give fragile infants a better chance to grow by donating breast milk. This thesis project examines challenges in the human milk donation process and observes general milk donation operations. It seeks to answer what kind of tools and support are needed to streamline the human milk donation process for lactating mothers who voluntarily donate their extra milk supply. Looking closely at information and communication tec

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Insoll, Joshua, Andrew Teasdale, and Alexander Pataki. "Digital Challenger Banks, A New Wave of Banking : A qualitative Study into Switching Costs." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85371.

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The purpose of this thesis is to explore the perception of switching cost in the context of Digital Challenger Banks (DCB) from a consumer’s point of view. Previous research on switching costs has been conducted in various service industries and clear concepts have been defined, although the terminology might vary. In essence the three broad switching costs are procedural, financial and relational. However, Digital Challenger Banks are a new wave of banking that are completely digital and have not been subjected to any exploration in regard to switching costs. This study is of exploratory and

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Callen, Naviglia Jennifer. "The Technological, Economic and Regulatory Challenges of Digital Currency| An Exploratory Analysis of Federal Judicial Cases Involving Bitcoin." Thesis, Robert Morris University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10745672.

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<p> Digital currency comes in many forms however Bitcoin stands out as the most popular. Bitcoin, released to the public in 2009, remains in the infancy stage of the technology lifecycle. Bitcoin has no regulatory body, central bank or government backing creating doubt as to the digital currency’s legitimacy. Despite Bitcoin’s lack of “official” recognition, the digital currency’s popularity continues to grow as the number of merchants and vendors accepting the currency expands globally. </p><p> Focusing solely on the U.S. economy and monetary system, the lack o

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Al, Khattab S. A. "The impact of information technology on customer service in the Jordanian banking sector." Thesis, University of Salford, 2005. http://usir.salford.ac.uk/14879/.

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During the last two decades the bank marketing literature has been characterised by a concern for service quality and information technology (IT) within the industry. IT and customer service are relatively new `strategic weapons' for banks, both being concerned with the deployment of information. The two concepts relate to the building and maintenance of long-term profitable relationships between the customer and the bank. With increasing competition it has become necessary for banks to keep ahead of rivals by differentiating themselves and IT is seen as an opportunity to achieve a sustainable

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Norberg, Fredrik. "Agil Uppskalning för Distribuerade Scrum Team : En fallstudie om agil uppskalning utförd hos Nordea Digital Banking." Thesis, Uppsala universitet, Industriell teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-296442.

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The purpose of this study was to examine how Nordea could take on agile scaling, focusing on a unit of distributed Scrum teams within their departmentfor digital banking. The aim was to be achieved by attempting to identify appropriate methods and best practices - for scaling agile - to implement for the unit's success. The teams are working in isolation from each other, deployed across Scandinavia, despite the development of the same products/services. By studying the challenges of Nordeas unit, this master thesis could give some concrete examples of how a large organisation can proceed to ta

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Asphede, Gabriella, and Amanda Persson. "Digitalakundrelationer : Enfallstudieinomdensvenskabanksektorn." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-941.

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Bakgrund: Digitalisering är ett aktuellt ämne som ofta uppmärksammas i svensk media. Medfokus på digital utveckling har bankers kundrelationer skiftat från fysiska möten till att i dagbli mer av en digital relation.Syfte: Studien har som syfte att fördjupa diskussionen kring digitala kundrelationer inom densvenska banksektorn.Design/metod: I studien har en abduktiv ansats använts för att kunna anpassa teori efterempiri och vice versa. En kvalitativ metod har använts och empiri har samlats in genom semistruktureradeintervjuer. Till följd av syftet att fördjupa förståelsen för hur bankerskundrel

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Rosman, Tobias. "Investigating omni-channel banking opportunities in Sweden: From a user perspective." Thesis, KTH, Medieteknik och interaktionsdesign, MID, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168666.

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For three decades research has been conducted about the adoption of new channels and technologies within banking, examining the determinants for why people adopt a new channel or not. According to Mckinney [16], most bank customers prefer to perform as many of their transactions through one single channel and they only go to another channel when the preferred one fails. Meanwhile, a study by Google [14] showed that 46% of the users that conduct financial tasks switch device before completing the task. The contradictory data leaves the community with questions about how the users view and use

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Pereira, Patrícia Alexandra de Carvalho. "A transição da banca tradicional para a banca digital : o impacto da pandemia Covid-19." Master's thesis, Instituto Superior de Economia e Gestão, 2021. http://hdl.handle.net/10400.5/23312.

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Mestrado Bolonha em Gestão de Sistemas de Informação<br>O objetivo da presente investigação compreende a análise da transformação digital numa organização do setor financeiro em Portugal. Nos últimos anos, as organizações têm sido obrigadas a integrar e a explorar as tecnologias a fim de sobreviverem. Mais recentemente, a pandemia do Covid-19 acentuou esses efeitos ao nível da transformação digital. Face a estes aspetos, este estudo procura compreender os efeitos da transformação digital nas organizações. As questões de investigação que guiam o desenvolvimento deste trabalho são: “como é que a

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Белорус, А. В. "Діджиталізація діяльності комерційних банків в умовах посилення фінансових ризиків і загроз". Thesis, Чернігів, 2021. http://ir.stu.cn.ua/123456789/25040.

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Белорус, А. В. Діджиталізація діяльності комерційних банків в умовах посилення фінансових ризиків і загроз : випускна кваліфікаційна робота : 072 "Фінанси, банківська справа та страхування" / А. В. Белорус ; керівник роботи В. П. Ільчук ; НУ "Чернігівська політехніка", кафедра фінансів, банківської справи та страхування. – Чернігів, 2021. – 93 с.<br>Предметом дослідження є процес цифрової трансформації комерційних банків України в умовах зростання фінансових ризиків. Об’єктом дослідження виступає діяльність комерційних банків України. Мета кваліфікаційної роботи полягає в визначенні рівня та т

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Karagöz, Elin. "Managing Innovation of Payments : A Study of Regulatory Compliance Within Swedish Banking." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279621.

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This study investigates challenges that emerge for Swedish incumbent banks when pursuing compliance with IT security regulations, while simultaneously striving towards innovation in order to maintain market competitiveness in terms of digital payment service offerings. As competition increases within the payment service industry, developing innovative services becomes increasingly important. At the same time, it is essential that these solutions maintain a high level of IT security, both in terms of the preservation of customer trust as well as in terms of compliance with financial regulations

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Scrócaro, Rúbia. "Elementos de sustentação da efetividade do uso da certificação digital em aplicações de Internet Banking : estudo de caso em uma instituição pública bancária." reponame:Repositório Institucional da UnB, 2013. http://repositorio.unb.br/handle/10482/14595.

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Dissertação (mestrado)—Universidade de Brasília, Faculdade de Tecnologia, Departamento de Engenharia Elétrica, 2013.<br>Submitted by Albânia Cézar de Melo (albania@bce.unb.br) on 2013-11-11T14:59:36Z No. of bitstreams: 1 2013_RubiaScrocaro.pdf: 1141184 bytes, checksum: 58a0287bf969e61f0ee168acf3846245 (MD5)<br>Approved for entry into archive by Guimaraes Jacqueline(jacqueline.guimaraes@bce.unb.br) on 2013-11-13T14:34:37Z (GMT) No. of bitstreams: 1 2013_RubiaScrocaro.pdf: 1141184 bytes, checksum: 58a0287bf969e61f0ee168acf3846245 (MD5)<br>Made available in DSpace on 2013-11-13T14:34:37Z (GMT).

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Bartoo, Debora S. "Financial Services Innovation: Opportunities for Transformation Through Facial Recognition and Digital Wallet Patents." Antioch University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1370778739.

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Silveira, Alexandre da. "Relacionamento com os associados de uma instituição financeira cooperativa na era digital: Um estudo para identificação das dimensões de marketing de relacionamento mais valorizadas." Universidade do Vale do Rio dos Sinos, 2017. http://www.repositorio.jesuita.org.br/handle/UNISINOS/6481.

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Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-08-08T12:47:22Z No. of bitstreams: 1 Alexandre Da Silveira_.pdf: 2127937 bytes, checksum: 5333be6b4491aeb9044325024cb7098c (MD5)<br>Made available in DSpace on 2017-08-08T12:47:22Z (GMT). No. of bitstreams: 1 Alexandre Da Silveira_.pdf: 2127937 bytes, checksum: 5333be6b4491aeb9044325024cb7098c (MD5) Previous issue date: 2017-05-24<br>UNISINOS - Universidade do Vale do Rio dos Sinos<br>Nas relações de negócio de uma instituição financeira o quesito qualidade é fator relevante para manutenção da relação com seu cliente e igualment

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Kaya, Mine, and Natalie Aoudo. "Digitalisering av banktjänster och dess påverkan på Generation X." Thesis, Södertörns högskola, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-41772.

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Background: In connection with the digitalisation of banking services, new players establishing themselves in the market and increased awareness that there is a large variety of attractive banking services among private banking customers, the banking sector is undergoing major changes. Individuals are often customers in different banks at the same time for different purposes. It is therefore important for bankers to identify determinants that can be of important nature when the customer chooses a bank and banking services. Purpose: The overall purpose of the study is to create an understanding

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Кутишенко, Р. С. "Управління корпоративним бізнесом в умовах цифрової економіки". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Kutishenko.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі узагальнюються особливості використання цифрових технологій при банківському обслуговуванні корпоративного бізнесу. Цифровізація світової економіки, що відбулася за останнє десятиліття, спричинила підвищення конкуренції на ринку фінансових послуг, змусивши банківську систему реагувати на нові виклики. Завдяки прогресу цифрових технологій фінансові послуги трансформуються та стають більше орієнтованими на клієнтів. Виникли банки, які працюють лише через мобільні додатки, а надавачі послу

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Tessima, Rose Mari. "O que pensam as pessoas com deficiência sobre a inclusão no setor bancário brasileiro: um estudo qualitativo." Universidade Católica de Brasília, 2018. https://bdtd.ucb.br:8443/jspui/handle/tede/2457.

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Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T19:11:25Z No. of bitstreams: 1 RoseMariTessimaDissertacao2018.pdf: 1081652 bytes, checksum: 7f7ef89d8ae46f3e8effe828853d2532 (MD5)<br>Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T19:11:53Z (GMT) No. of bitstreams: 1 RoseMariTessimaDissertacao2018.pdf: 1081652 bytes, checksum: 7f7ef89d8ae46f3e8effe828853d2532 (MD5)<br>Made available in DSpace on 2018-08-09T19:11:53Z (GMT). No. of bitstreams: 1 RoseMariTessimaDissertacao2018.pdf: 1081652 bytes, checksum: 7f7ef89d8ae46f3e8effe828853d2532 (MD5) P

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Koshyna, L. M. "The development of International banking in the context of global financial imbalances." Master's thesis, Sumy State University, 2019. http://essuir.sumdu.edu.ua/handle/123456789/75552.

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Магістерська робота присвячена дослідженню моделей банківського бізнесу з урахуванням кризових тенденцій фінансового ринку. В роботі проведено аналіз поняття фінансової кризи, її причин і наслідків. Проведено ретроспективний аналіз причин, особливостей і наслідків основних світових фінансових криз. В роботі також здійснено аналіз останніх фінансових криз в Україні та основних наслідків фінансової кризи 2008-2009 років для світового банківського ринку. В роботі розглянуто традиційні підходи до побудови моделі банківського бізнесу, досліджено тенденції зміни моделей банківського бізнесу в цифров

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Nierdele, Michele Andréa. "Inclusão digital e restrições de acesso à tecnologia: o caso dos terminais de auto-atendimento bancário." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2009. http://hdl.handle.net/10183/16884.

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Investiga a percepção dos usuários sobre a usabilidade do sistema de auto-atendimento bancário. Contextualiza as TIC e a sua utilização no cenário sócio-econômico e cultural da contemporaneidade, alertando para a gravidade do problema da exclusão digital e a importância da usabilidade na promoção da inclusão. Destaca aspectos da sociedade da informação e as transformações ocorridas no cenário mundial em áreas como educação e trabalho. Aborda o problema de forma qualitativa. Como instrumentos de coleta de dados utiliza o levantamento bibliográfico e a entrevista semi-estruturada. Evidencia a pe

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Stéen, Johanna, and Felicia Olofsson. "Relationskvalitet i en digital kontext : En studie av SME-bankrelationen under Covid-19 pandemin." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-22545.

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Utvecklingen av digitaliseringen har resulterat i att pappersbaserade kontanter har effektiviserats till bankkort och internetbetalningar, vilket har möjliggjort att utförandet av bankärende kan göras dygnet runt och varsomhelst. Till följd av utvecklingen har den traditionella fysiska bankrelationen begränsats och övergått till en mer digital relation. Dessutom har den pågående pandemin påskyndat digitaliseringen och skapat ett nytt normalläge för bankverksamheten där en digital relation har blivit allt mer centrerad. Det har resulterat i att digitaliseringen idag inte längre är frivilligt ut

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Reggiani, Nicola. "The corpus of Greek medical papyri and digital papyrology." Universitätsbibliothek Leipzig, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-201726.

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The ongoing project of digitising a corpus of ancient Greek texts on papyrus dealing with medical topics raises some problematic questions involving general issues of digital papyrology. The main electronic resource of papyrological texts, the Papyrological Navigator (papyri.info), has indeed been designed to host documentary items, while the special technical, even literary nature of medical papyri (which include, besides documents related to medicine, also handbooks, school books, and treatises by both known and unknown authors) requires new ways to treat the relevant data (paratextual devic

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BRODERICK, MARTIN, and RASMUS PALM. "PSD2 - A Catalyst for the Future of Retail Banking : Banks’ strategies to reach a competitive advantage from PSD2 in Sweden." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-236492.

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The new EU regulation, revised payment services directive (PSD2), will change how the retail banking market works today. It will obligate banks, with the consumer’s consent, to provide access to account information and thus open up the market for new actors. This study aims to provide an understanding of the effects PSD2 will have on the retail banking market in Sweden and how the banks will act to cope with the changes it entails. There is a lack of academic articles on PSD2, and the reports that do exist are to the greater extent published by consultants. Hence, this report seeks to bridge t

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Karahanli, Naz Gizem, and Johannes Touma. "Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-300899.

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The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. A case study method has been used with an in-depth investigation consisting of both internal and external interviews for Valhalla Bank in S

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Näsholm, Johansen Johanna, and Amin Noor Al. "E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?" Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354624.

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This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. The adjustments to balance these two requirements have been a challenge for many banks. While satisfied customers often create loyalty, banks in Sweden have during the recent years experienced decreasing customer satisfaction. The digitalization wi

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Al-Chalabi, Mustafa, and Lawand Bahram. "The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience." Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-360164.

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The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind other industries, and a closer look at the industry reveals that niche banks are having less trouble with adapting new technologies than bigger banks. There are a lot of studies on specific digitalisation areas within banking but nothing comprehensive about the strategies required for digital transformation within the banking industry. As the research area is new, there is little previous research on digital transformation by today’s standards. Th

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Šimek, David. "Připravenost bank na přechod na digitální bankovnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-264298.

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The focus of this thesis is on the readiness of banks for the transition to digital banking. Its goal is to present current trends that influence development of retail banking, the definition of digital banking and design recommendations for banks for developing the business model based on the analysis of banks competitors, qualitative research with customers, workshop with bank employees and analysis of customers life which will leats to simplification of the life of the customer so that they are ready for the transition to digital banking which will enable them to increase customers loyalty

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Reichert, Taís Araldi. "Fatores comportamentais e tecnológicos como determinantes na adoção de modelo de relacionamento bancário digital para micro e pequenas empresas." reponame:Repositório Institucional da UCS, 2017. https://repositorio.ucs.br/handle/11338/3449.

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A disponibilização de serviços bancários digitais é crescente, mediante a necessidade de acompanhar a evolução da tecnologia no setor de serviços. No entanto, para o sucesso das estratégias bancárias no fornecimento de serviços e produtos de forma digital, é primordial analisar a aceitação e adoção deste modelo de atendimento por parte de seus usuários. Sendo assim, esta dissertação avaliou a percepção de usuários em relação a adoção de serviços bancários digitais, por meio da investigação de um Modelo de Relacionamento Bancário Digital, proposto para o atendimento de cliente micro e pequenas

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Finnhult, Emma, and Emelie Fernholm. "Storbankernas digitala kundrelationer : - en kvalitativ studie om digitaliseringens påverkan på kundrelationer inom banksektorn." Thesis, Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44683.

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Title: The major banks digital customer relationships - a qualitative study of the impact of digitalization on customer relationships in the banking sector. Author: Emelie Fernholm and Emma Finnhult. Keywords: Swedish banks, digitalization in the banking sector, digital customer relationships. Aim: The aim of this study is to describe how banking clerks experience the impact of digitalization on customer relationships. Furthermore, the study aims to investigate whether the older generation has been affected harder by increased digitalization in the banking sector comparison with the younge

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Carlsson, Josefine, and Linnéa Falk. "Att styra informellt : En studie om hur digitaliseringen påverkar användningen och anpassningen av informella styrmedel inom banksektorn." Thesis, Linköpings universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-166071.

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Bakgrund: Banksektorn befinner sig i en allt mer komplex och föränderlig miljö på grund av digitaliseringen och dess påverkan på samhället. Till följd av den snabbföränderliga marknaden ställs det krav på hur bankerna internt organiserar sin verksamhet för att fortsatt vara konkurrenskraftiga. De mindre formella styrmedlen har därav fått en mer central roll då de är mer flexibla och lättare kan anpassas utifrån den snabbrörliga omgivningen. För att uppnå en flexibilitet som gör att bankerna kan följa med i förändringen krävs därför en förståelse för de informella styrmedlens anpassning och anv

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Добровольська, Є. В. "Банківський бізнес в умовах цифровізації". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Dobrovolska.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі розглянуті теоретичні основи цифровізації банківського бізнесу. Розкрито сутність та ознаки цифровізації. Охарактеризовано види цифрових технологій сучасного банку. Визначено основи законодавчого регулювання цифрової трансформації банків. Проаналізовано практичні аспекти цифровізації в сучасному банківському бізнесі. Визначено вплив цифровізації на банківську діяльність в Україні. Досліджено рівень розвитку цифрових технологій в банківській системі України. Проаналізовано діяльність АТ

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Yultyyev, Vladyslav. "A digital vault solution for banking institutions." Master's thesis, 2019. http://hdl.handle.net/10451/40589.

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Trabalho de projecto de mestrado, Segurança Informática, Universidade de Lisboa, Faculdade de Ciências, 2019<br>Este projeto surgiu no âmbito da necessidade que a empresa Securibox tem em fornecer um produto de armazenamento seguro compatível com o funcionamento na nuvem, para as instituições bancárias que operam no mercado francês. Com o aparecimento da banca on-line e o intuito de atrair mais clientes, as instituições bancárias começaram a oferecer serviços que vão para além dos serviços convencionais deste setor. Muitas vezes esses serviços tratam ou armazenam dados sensíveis dos seus clien

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Redlinghuis, André Jacques. "Information protection in the digital banking environment." Thesis, 2012. http://hdl.handle.net/10210/5380.

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M.A.<br>The evolution of the Internet has led to the establishment of various value-adding products and services such as Internet banking (IB). Internet banking has changed the formal banking landscape forever. Some may argue that Internet banking has positively affected the lives of many, through providing services in a more convenient, efficient and effective manner, 365 days a year. However, the growth of the Internet has lead to the increase of various Information Technology (IT) problems and challenges. Today, individuals and organisations are faced with an increasing number of attacks vi

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