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Relevant bibliographies by topics / Electronic Customer Relationship Management (E-CRM) / Books

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Books on the topic 'Electronic Customer Relationship Management (E-CRM)'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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Consult the top 16 books for your research on the topic 'Electronic Customer Relationship Management (E-CRM).'

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1

Kovalenko, Vladimir. Design of information systems. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/987869.

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The tutorial discusses the design features of information systems (is) involved in the implementation of CALS technologies: MRP/MRPII/ERP systems, e-Commerce systems (B2B), supply chain management (SCM), customer relationship management (CRM), and decision support systems (OLAP). The issues of choosing the design technology, software tools for project development, building functional and information models in the environment of Business Studio, MS Visio, Elma, AllFusion Modeling Suite and Oracle Designer 10g, as well as the development of technical and operational documentation are highlighted

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2

Brown, Stanley A. Customer Relationship Management: A Strategic Imperative in the World of E-Business. Wiley, 2000.

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3

Grassi, Riccardo. CRM : Filosofia, Strategia e Pratica!: Customer Relationship Management. Independently Published, 2018.

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4

Web Engagement: Connecting to Customers in e-Business. Addison-Wesley (C), 2000.

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5

Karake-Shalhoub, Zeinab. Trust and Loyalty in Electronic Commerce. Greenwood Publishing Group, Inc., 2002. http://dx.doi.org/10.5040/9798216027775.

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Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this highly readable examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders-as well as t

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6

Ebusiness In The 21st Century Realities Challenges And Outlook. World Scientific Publishing Company, 2009.

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7

Belleghem, Steven Van. When Digital Becomes Human: The Transformation of Customer Relationships. Kogan Page, Limited, 2015.

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8

Belleghem, Steven Van. When Digital Becomes Human: The Transformation of Customer Relationships. Kogan Page, 2016.

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9

Geflochtenes Süßgras: Die Weisheit der Planzen. 8th ed. Aufbau Verlag, 2021.

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10

Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge, and the Teachings of Plants. Milkweed Editions, 2013.

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11

Kimmerer, Robin Wall. Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge and the Teachings of Plants. Milkweed Editions, 2020.

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BRAIDING SWEETGRASS. Milkweed, 2013.

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13

Kimmerer, Robin Wall. Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge and the Teachings of Plants. Penguin Books, Limited, 2020.

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14

Kimmerer, Robin Wall. Braiding Sweetgrass / una Trenza de Hierba Sagrada: Saber Indígena, Conocimiento Científico y Las Enseñanzas de Las Plantas. HarperCollins Español, 2024.

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15

Kimmerer, Robin Wall. Tresser les herbes sacrées: Sagesse ancestrale, science et enseignements des plantes. LOTUS ELEPHANT, 2021.

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16

Kimmerer, Robin Wall. Braiding Sweetgrass / una Trenza de Hierba Sagrada: Saber Indígena, Conocimiento Científico y Las Enseñanzas de Las Plantas. HarperCollins Español, 2024.

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