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Journal articles on the topic 'Higher education institution (HEI)'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Rayevnyeva, Olena, Iryna Aksonova, and Viktoriia Ostapenko. "Assessment of institutional autonomy of higher education institutions: methodical approach." Knowledge and Performance Management 2, no. 1 (2018): 72–84. http://dx.doi.org/10.21511/kpm.02(1).2018.07.

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In order to reform and modernize the system of higher education, an important step is to assess the constituent parts of the institutional autonomy of higher education institutions (HEI), which allows, on the basis of a combination of the level of autonomy of higher education systems of countries and their universities, and indicators of the quality of scientific and educational activities of the HEI, to ensure a unified approach to information and analytical assessment of university autonomy in general. This fact proves the necessity of developing a methodological approach to the assessment a

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MANUNGGAL, BAGUS, and BAMBANG AFRIADI. "SERVQUAL IN HIGHER EDUCATION INSTITUTIONS." International Journal of Business, Law, and Education 4, no. 1 (2023): 107–14. http://dx.doi.org/10.56442/ijble.v4i1.132.

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Many researchers use SERVQUAL to measure service quality in higher education institutions (HEI). They believe that students are customers and that higher education institution should exceed their expectations. This article uses a literature review to investigate the causes and effects of that paradigm shift. The findings show many negative impacts on treating students as customers such as degrading students-HEI relationship, diverting the orientation of teaching and learning, and contrasting with academic performance. This article suggests that SERVQUAL should not be used to measure the qualit

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Adrianto, Ega, and Yosephine Suharyanti. "Marketing for Higher Education Institution: A Review and Theoretical Framework." International Journal of Industrial Engineering and Engineering Management 6, no. 2 (2024): 87–96. https://doi.org/10.24002/ijieem.v6i2.9639.

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A higher education institution (HEI) builds its quality throughout the process, from student admission to graduation. One of the critical points in the admission process, by which the applicants are selected, is the number of applicants being selected. To get a large number of applicants, an HEI undertakes marketing programs. Many studies on HEI marketing discuss factors differently, depending on the case and the viewpoints or the objectives. This study reviews 52 articles on HEI marketing to get general insights and develop a theoretical framework that is expected to be beneficial for HEI pra

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Cronemberger de Araújo Góes, Heloisa, and Alessandra Magrini. "Higher education institution sustainability assessment tools." International Journal of Sustainability in Higher Education 17, no. 3 (2016): 322–41. http://dx.doi.org/10.1108/ijshe-09-2014-0132.

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Purpose The purpose of this paper is to gather elements to propose a sustainability assessment tool (SAT) to be used in higher education institutions (HEIs) in Brazil and the related program to be created for SAT dissemination and HEI monitoring, publication of results and benchmarking. Design/methodology/approach The characteristics of eight SATs were identified, seven of which are applied through widely known international programs to identify aspects to be considered in the definition of the Brazilian model. Findings In Brazil, stakeholders usually do not know how HEIs develop their potenti

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Rumambi, Hedy Desiree, Johanis Ohoitimur, Revleen Mariana Kaparang, Jerry Sonny Lintong, and Joseph Nugraha Tangon. "Social responsibility model to empower community for higher education institution." Economic Annals-ХХI 194, no. 11-12 (2021): 135–43. http://dx.doi.org/10.21003/ea.v194-17.

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This study aims to build a social responsibility model for higher education institutions (HEI) from human social nature. This study uses a qualitative research design. Data collection was carried out through in-depth interviews with several HEI management and literature studies related to the basis and limitations of the model. The data are analyzed, interpreted, elaborated, and the HEI social responsibility model is built. This model uses the perspective of human social nature. This model represents the essence of HEI’s social responsibility and provides a basic transformation in HEI manageme

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Santos, Ricardo Simões, and António João Pina da Costa Felician Abreu. "EFQM model implementation in a Portuguese Higher Education Institution." Open Engineering 9, no. 1 (2019): 99–108. http://dx.doi.org/10.1515/eng-2019-0012.

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AbstractEducation sector, and particularly, Higher Education Institutions (HEI), is nowadays an increasingly competitive sector, where the HEI’s success, relies on stakeholder’s recognition, along with their capacity to attract funding, to achieve sustainability.To attends such demands, HEI tends to incorporate into their strategy, Internal Quality Assurance Systems (IQAS). Additionally, and according to some works, existed on literature, HEI should follows a logic of continuous improvement, through the services provided to their stakeholders, where EFQM (European Foundation for Quality Manage

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Rumambi, Hedy D., Revleen M. Kaparang, Jerry S. Lintong, Joseph N. Tangon, and Johanis Ohoitimur. "Social Responsibility of Higher Education Institutions: A New Insight into Stakeholders." GATR GLOBAL JOURNAL OF BUSINESS AND SOCIAL SCIENCE REVIEW 7, no. 3 (2019): 185–93. http://dx.doi.org/10.35609/gjbssr.2019.7.3(3).

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Objective - Are stakeholders within the institution as actors, or are they also the goals of the institution's social responsibility? This study aims to provide new insight into the role of stakeholders in the implementation of social responsibility in Higher Education Institutions (HEI). Institutions have a certain level of social responsibility, which is inherent to its existence. To exist, an institution relies on the presence of stakeholders. Stakeholders are considered as the key to an institution's legitimacy. The relationship between an institution and its stakeholders can be described

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Iurii, Teslia, Yehorchenkova Nataliia, Khlevna Iulia, et al. "Developing a systems engineering concept for digitalizing higher education institutions." Eastern-European Journal of Enterprise Technologies 6, no. 2(108) (2020): 6–20. https://doi.org/10.15587/1729-4061.2020.219260.

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The systems engineering concept of digitalization of higher education institutions (HEI) was proposed. The concept integrates the systemic, process-based, and project-based approach to displaying the objects and processes of the HEI activity in a unified digital space. This will make it possible to use it for automated solutions of functional problems in the educational, scientific, economic, and management processes of the HEI. Within the framework of the concept, the approaches to implementation were proposed: processes of the HEI digital transformation; functions and structures of the HEI d

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Musakuro, Rhodrick. "Talent management practices in a selected South African higher education institution." Problems and Perspectives in Management 20, no. 1 (2022): 532–42. http://dx.doi.org/10.21511/ppm.20(1).2022.42.

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Organizations utilize talent management as one integrated method to attract and retain staff, resulting in long-term competitive advantage. However, it has emerged that higher education institutions (HEIs) in South Africa (SA) are experiencing talent management challenges. The study aimed to establish talent management practices that are poorly managed in a selected SA HEI and further recommend ways to improve talent management practices leading to sustainable competitive advantage. The study was carried out using mixed methods within the interpretive and positivist research paradigms. This st

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Ahmad, Mohd Akhir, and Nurizzudin Nafiz Izani. "THE RELATIONSHIP BETWEEN RECYCLING BEHAVIOUR AND ENVIRONMENTAL SUSTAINABILITY IN HIGHER EDUCATION INSTITUTION." Journal of Tourism, Hospitality and Environment Management 8, no. 33 (2023): 82–89. http://dx.doi.org/10.35631/jthem.833006.

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In the era of globalization. most of the higher education institution (HEI) still neglect to take care of the sustainability of nature whereas the sustainability of nature is an important aspect in making life better quality. Environmental sustainability of recycling behavior needs to be practiced among higher education institutions (HEI) in Malaysia as developed countries are starting to practice in environmental care. Therefore, this paper to investigated the relationship between recycling behavior and environmental sustainability in HEI. The recycling behavioral factors such as awareness, a

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SUSHCHENKO, Olena. "СHOOSING THE HIGHER EDUCATION INSTITUTION MARKETING POSITION IN THE EDUCATIONAL SERVICES MARKET". Ukrainian Journal of Applied Economics 6, № 1 (2021): 314–21. http://dx.doi.org/10.36887/2415-8453-2021-1-37.

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Introduction. The paper represents a conceptual framework or positioning higher education institutions (HEI) in the educational services market. The process of choosing the marketing position of a higher education institution in the educational services market is considered. The directions and opportunities of strengthening the competitive position of HEI in the market of educational services and the choice of such a marketing position that will provide them with sustainable competitive advantages are identified. The purpose of the article is substantiation of theoretical principles and develo

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Buckner, Elizabeth. "The Worldwide Growth of Private Higher Education: Cross-national Patterns of Higher Education Institution Foundings by Sector." Sociology of Education 90, no. 4 (2017): 296–314. http://dx.doi.org/10.1177/0038040717739613.

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This article investigates cross-national patterns of public and private higher education institution (HEI) foundings from 1960 to 2006. It argues that in addition to national demographic and economic factors, patterns of HEI foundings also reflect world-level models about how nations should structure their higher education systems. Findings document a rapid, recent rise in new private HEIs and point to supranational normative, mimetic, and coercive pressures that have encouraged nations to expand private higher education, including international development aid trends in peer nations, and link

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Seliverstova, E. "Model of Building a Communicative Image of a Higher Education Institution." Scientific Research and Development. Modern Communication Studies 14, no. 1 (2025): 104–10. https://doi.org/10.12737/2587-9103-2025-14-1-104-110.

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The article analyzes the key aspects related to the image of a higher education institution (HEI) and proposes a model for building the communicative image of an HEI. The aim of the study is to develop and substantiate a model for constructing the communicative image of a higher education institution. The research objectives are connected with the systematization of the components of the communicative image of an HEI and the subsequent identification of the linguistic means used in the formation of this communicative image. The research methods include general scientific, sociolinguistic, and

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Cheng, Eric C. K., and Tianchong Wang. "Institutional Strategies for Cybersecurity in Higher Education Institutions." Information 13, no. 4 (2022): 192. http://dx.doi.org/10.3390/info13040192.

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Cybersecurity threats have grown exponentially, posing a heavy burden on organisations. Higher Education Institutions (HEIs) are particularly vulnerable, and their cybersecurity issues are receiving greater attention. However, existing research on cybersecurity has limited referencing value for HEI leaders and policy-makers because they are usually technology-focused. Publications that showcase best practices often lack system-wide perspectives towards cybersecurity in HEIs. Our paper, therefore, aims to bridge this literature gap and generate institutional cybersecurity strategies for HEI lea

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Pacapac, Marlow T. "Clients Experiences on a Government Higher Education Institution Frontline Services." Volume 5 - 2020, Issue 8 - August 5, no. 8 (2020): 883–87. http://dx.doi.org/10.38124/ijisrt20aug456.

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The study present the clients’ experiences on the different frontline services provided by one government run higher education institution (HEI) in Ilocos Sur, Philippines. It employed a descriptive survey research design utilizing qualitative approach with a self-structured survey instrument. The participants of the study were graduates of the HEI under study. The participants were selected thru purposive sampling. Findings of the study reveals that the Higher Education Institution In Ilocos Sur under study is efficient in the delivery of services and provides satisfactory service to its clie

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Polyanska, Alla S., and Dmytro V. Tymoshenko. "Strategic imperatives of planning of higher education institutions development." Business, Economics, Sustainability, Leadership and Innovation 3 (December 30, 2019): 56–66. http://dx.doi.org/10.37659/2663-5070-2019-3-56-66.

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The authors substantiate the importance of working out the strategy for the development of higher education institutions (HEI) in Ukraine. The purpose of this publication is the theoretical justification of the importance of developing a strategy for a higher education institution, determining priorities for its functioning and development, with the subsequent allocation of criteria for the formation of competitive advantages of the HEI. It will contribute to collective inspiration, systematic thinking and the disclosure of the talents of the faculty and students, and settling the tasks of Ukr

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Sondari, Mery Citra. "Examining Job Description to Develop Job Performance Indicators for Higher Education Institution Based on MBNQA Education Criteria." Journal of Education and Vocational Research 4, no. 4 (2013): 101–8. http://dx.doi.org/10.22610/jevr.v4i4.107.

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Higher Education Institution quality has important impact to national development, in this knowledge-based economy ages. However Higher Education Institutions (HEI) in Indonesia is far lag behind, compare to some of contries in the region of South East Asia.Therefore, HEI in Indonesia should benchmark to World Class Performance Frameworks, one of them is MBNQA. This paper aims to develop job performance indicators as guidance for HEI administrator to be able to achieve the MBNQA criteria. This paper linking organizational performance measurement indicators based on MBNQA, with individual jobâ€

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P, Adeline. "Higher Education Institution (HEI) Enrollment Forecasting Using Data Mining Technique." International Journal of Advanced Trends in Computer Science and Engineering 9, no. 2 (2020): 2060–64. http://dx.doi.org/10.30534/ijatcse/2020/179922020.

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Rayevnyeva, O. V., O. I. Brovko, I. V. Aksonova, and K. R. Nemashkalo. "Comparative Analysis of the Types of Organizational Structure of Higher Education Institution Management." Business Inform 11, no. 526 (2021): 111–18. http://dx.doi.org/10.32983/2222-4459-2021-11-111-118.

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The modern stage of modernization of both the national and the world higher education system necessitates the transformation of higher education institutions into entrepreneurial, innovatively active organizations that are able to quickly adapt to volatile changes in the external environment. In this regard, many issues require a new solution regarding the management of higher education institutions (HEIs), i.e.: ensuring the quality of higher education, training the personnel, appropriate to labor market, providing various educational services, ensuring the continuity of education, and improv

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Shildibekov, Y., A. Omar, and A. Nurgabdeshov. "COMPETENCES FOR MANAGING THE DIGITAL TRANSFORMATION IN HIGHER EDUCATION INSTITUTION IN KAZAKHSTAN." Statistika, učet i audit 93, no. 2 (2024): 104–21. http://dx.doi.org/10.51579/1563-2415.2024.-2.08.

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The global imperative for the digital transformation of Higher Education Institutions (HEIs) is evident, with Kazakhstan actively embracing digital solutions to enhance its higher education quality and adapt to the digital era's educational demands. However, the intricate nature of digital transformation demands a diverse skill set. Hence, recognizing essential competencies is vital for HEI leaders, educators, and staff to effectively oversee this process. This study aims to pinpoint the pivotal competencies required to manage digital transformation within Kazakh HEIs. The empirical data is co

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Hassan, Abeer, Mahalaximi Adhikariparajuli, Mary Fletcher, and Ahmed Elamer. "Integrated reporting in UK higher education institutions." Sustainability Accounting, Management and Policy Journal 10, no. 5 (2019): 844–76. http://dx.doi.org/10.1108/sampj-03-2018-0093.

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Purpose This paper aims to examine trends in the content of reporting within 135 UK higher education institutions (HEIs). It explores the extent to which integrated reporting (IR) content elements, reflecting integrated thinking, are disclosed voluntarily and whether HEI-specific features influence the resulting disclosures. Design/methodology/approach Existing IR guidelines given by the International Integrated Reporting Council (IIRC) and the adoption of content analysis have provided the opportunity to examine the trend and extent of IR content elements associated in HEI corporate reports.

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Păunescu, Carmen, Anna Ruohonen, Nicholas Spencer, and Nicolae Marius Vavură. "Management framework for higher education institution-based community innovation labs." Management & Marketing. Challenges for the Knowledge Society 17, s1 (2022): 364–80. http://dx.doi.org/10.2478/mmcks-2022-0021.

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Abstract The paper aims at defining the management framework for community innovation labs (CILs) linked to higher education institutions (HEIs) by applying the Delphi method. CILs are regarded as experimental settings established in HEIs aimed at addressing societal challenges. Specifically, the research study investigated the following questions: (1) What is the HEI-based CIL purpose and role, which is beneficial to society; (2) What kinds of governance, business method, capabilities and core activities are necessary for the establishment of viable CILs in HEIs; and (3) What forms of added v

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Ostojić, Martina, and Mirna Leko Šimić. "Students’ Perceptions of Public vs. Private Higher Education Institution Brand Value in Croatia." Sustainability 13, no. 17 (2021): 9767. http://dx.doi.org/10.3390/su13179767.

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Due to the transition process in Croatia that started about three decades ago, higher education institutions (HEIs) are forced to intensively involve themselves in market competition and become market and entrepreneurial oriented in order to keep up with new trends in higher education. The branding process in HEIs has become one of the major activities in creating value and gaining market position in many countries, including Croatia. The aim of this study is to provide a deeper insight into and understanding of differences in brand market value perceptions of students of public and private HE

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Dolgalova, O., and K. Butko. "Formation of the image of hei as a factor of competitiveness and ways of its improvement (on the example of donbas national academy of civil engineering and architecture)." Galic'kij ekonomičnij visnik 73, no. 6 (2021): 55–63. http://dx.doi.org/10.33108/galicianvisnyk_tntu2021.06.055.

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The importance of investigated topic is provided by the competitiveness of higher education institutions in the market of educational services, the inability of higher education institutions to ensure the improvement of positive image in today's competitive environment. The essence of the concept of «higher education institution image» is revealed and its features and factors influencing the competitive advantages of the higher education institution in the market of educational services are identified. The tools of image influence on consumers of educational services are considered. It is anal

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Sallow, Amira B., Muaid Abdlqader, Nada E. Tawfiq, and Mohammed A. Shallal. "Initiating an Outcome-Based Education Environment at a Higher Education Institution: A Case Study." Academic Journal of Nawroz University 8, no. 3 (2019): 39. http://dx.doi.org/10.25007/ajnu.v8n3a395.

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The paper presents a brief account of a case study reflecting steps that may be found useful as guidelines for initiating an outcome-based education (OBE) environment for programs at a higher education institution (HEI). It highlights the broad steps in the process of establishing a framework for a curriculum of an undergraduate program in light of current trends, with suggestions that may be helpful in paving the way for a HEI to follow, should such an aim be desired. A sample of a computer science (CMSC) program is used as an example to illustrate the steps followed in accordance with releva

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Hamdani, Nizar Alam. "Scrutinizing Islamic Higher Education Institutions in Indonesia." Jurnal Pendidikan Islam 9, no. 1 (2023): 79–92. http://dx.doi.org/10.15575/jpi.v0i0.24478.

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In the era of globalization, Islamic higher education institutions (HEI) encounter obstacles concerning human resources, infrastructure, and technological proficiency. Based on the existing literature, empirical evidence and theoretical insights show that dynamic capability can enhance the performance of higher education in the era of digital transformation. The aim of this study is to examine Islamic HEI in Indonesia by comprehensively scrutinizing dynamic capacity, knowledge management, and information technology in improving the institutions’ performance. The research methodology employed i

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Hutabarat, Franklin, and Reymand Hutabarat. "FACTOR ANALYSIS OF STUDENT’S SATISFACTION ON ACADEMIC COURSES AT UNIVERSITAS ADVENT INDONESIA." Jurnal Terapan Ilmu Manajemen dan Bisnis 1, no. 1 (2018): 41–52. http://dx.doi.org/10.58303/jtimb.v1i1.707.

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This study aims to identify factor the affecting student satisfaction in the Southern Asia Pacific Division Higher Education Institutions. Understanding these factors could help leaders in educational institutions to better plan their strategies and further research on student satisfaction. A set of questionnaire was developed and will be distributed to students at a higher education institution (HEI) institutions in Southern Asia Pacific Division Higher Education Institution namely Universitas Advent Indonesia (UNAI) of Indonesia

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Bhana, Anrusha, and Sachin Suknunan. "The impact of ethical leadership on employee engagement within a South African public higher education institution." Problems and Perspectives in Management 17, no. 4 (2019): 314–24. http://dx.doi.org/10.21511/ppm.17(4).2019.26.

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Ethical leadership has become a fundamental building block amongst the corporate organizations globally. However, minimal research evidence was found from a higher education institution (HEI) perspective, including the evidence from a South African higher education setting. Due to the lack of research linking the ethical leadership`s style and employee`s engagement (EE) at higher education institutions, it becomes important to find out if ethical leadership can positively promote the EE, which, in turn, can promote various other benefits at the institutions. Therefore, this study aims to exami

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Rayevnyeva, O. V., Y. О. Malyshko, O. I. Brovko, and V. V. Chernyshov. "The Factors of Competitiveness of the Higher Education Institutions of Ukraine." Business Inform 12, no. 515 (2020): 109–16. http://dx.doi.org/10.32983/2222-4459-2020-12-109-116.

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The article is concerned with studying the factors of external and internal environment that ensure the competitiveness of higher education institution (HEI). It is proved that the competitiveness of HEI is expedient to consider as an innovation-active activity, which acts as a critical condition for the long-term and sustainable economic development of education in the modern global knowledge economy. The article is aimed at identifying the competitiveness factors of the HEI of Ukraine as the basis for the formation and further development of an innovation-active university in the current con

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Et.al, Wan Faezah Abbas. "Leveraging Enterprise Architecture for Digital Transformation Adaptation Challenges in Higher Education Institutions." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 2041–46. http://dx.doi.org/10.17762/turcomat.v12i3.1071.

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The rapid proliferation and emergence of mobile, digital technologies, smartphone devices, big data, cloud computing and Internet of Things (IoT) have given rise to a new era of Digital Transformation (DT). DT is shifting not only technological advancements but also involves changes to business processes, organization structure, business models, managerial and culture. Higher Education Institution (HEI) are undergoing some forms of DT and is affected by these changes. Technology is changing the way many HEIs operate and to ensure survival, HEI needs to adapt to DT changes. However, HEIs are fa

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Nosachenko, M. P., S. M. Kovalenko, and T. V. Zborovska. "Conducting the energy analysis as a component of the energy management system of higher education institutions." Social Pharmacy in Health Care 10, no. 1 (2024): 52–58. http://dx.doi.org/10.24959/sphhcj.24.313.

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Aim. To conduct the energy analysis of a higher education institution and form proposals for improving the energy management system in the context of using electricity and heat energy on the basis of a higher education institution (HEI). Materials and methods. Informational, retrospective, based on the study of scientific literature, materials of Internet resources and own conclusions were used. Results. One of the important elements of the organization’s energy management system is the collection of energy information and conducting the energy analysis. The collection of energy information an

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Gren, Larissa, Andriy Cherkashin, and Mykola Chebotaryov. "INCLUSIVE EDUCATIONAL ENVIRONMENT AT HIGHER EDUCATION INSTITUTIONS: WAYS OF CREATION." Theory and practice of social systems management, no. 2 (August 25, 2021): 70–80. http://dx.doi.org/10.20998/2078-7782.2021.2.06.

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In the article, the essence of such notions as “inclusive education”, “inclusive education environment”, “inclusive resource center”, “a person with special education needs” is disclosed; the main stages in inclusive education development and formation in the word practices are given; the legal framework for inclusive education in Ukraine is considered as well as conditions in terms of which a higher education institution obtains the inclusive status; considerable changes in the regulative -legal framework concerning inclusive education environment improvement at higher education institutions

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Labanauskis, Rimvydas, and Romualdas Ginevičius. "Role of stakeholders leading to development of higher education services." Engineering Management in Production and Services 9, no. 3 (2017): 63–75. http://dx.doi.org/10.1515/emj-2017-0026.

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Abstract In this article, a higher education institution (HEI) is analysed as an organisation performing under change conditions. In this context, needs and expectations of a wide range of university stakeholders are analysed. The aim of this article is to indicate the roles of stakeholders leading to the development of an HEI. Although Ishikawa’s cause-and-effect diagram is used when identifying possible causes of a problem, it can also be seen as a method that allows splitting the subject into separate parts, which are causally interrelated. During the research of the activity fields of the

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Chuchalin, Alexander I., and Alexander V. Zamyatin. "Higher Education Institution Integrated Quality Management System." International Journal of Quality Assurance in Engineering and Technology Education 1, no. 1 (2011): 30–43. http://dx.doi.org/10.4018/ijqaete.2011010103.

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To solve the problem of quality in higher education, many different factors, including controversial ones, must be involved. To achieve the required quality of education at universities, teachers must have enough freedom to develop educational content, as well as to involve the results of scientific research and innovative pedagogical technologies into the process of education. It is necessary to establish certain standards and regulations within the university that help facilitate continuous improvement of the educational process to manage the quality of higher education. The integrated appro

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Noviani, Wulan, Imam Suprabowo, Vita Purnamasari, and Mei Chan Chong. "Brand Image of Islamic Characters Perceived by Private Higher Education Institution Students in Indonesia." Open Access Macedonian Journal of Medical Sciences 11, E (2023): 80–88. http://dx.doi.org/10.3889/oamjms.2023.10992.

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BACKGROUND: Higher education institution (HEI) has created professional identity, and the characteristics of the profession have taught. HEI can also create a strong brand image in the minds of the public that convey the core values and distinguishe them from others. However, the perception of the brand image of Islamic characters remains limited to exploration among Bachelor nursing students, especially in private Islamic HEI in Indonesia. AIM: This study explores the brand image of Islamic characters perceived by nursing students in two private Islamic HEI in Indonesia. METHODOLOGY: A descri

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Khouja, Mehdi, Ismael Bouassida Rodriguez, Youssef Ben Halima, and Samir Moalla. "IT Governance in Higher Education Institutions." International Journal of Human Capital and Information Technology Professionals 9, no. 2 (2018): 52–67. http://dx.doi.org/10.4018/ijhcitp.2018040104.

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Information Technology (IT) is a very important aspect for higher education institutions (HEI) in both teaching, research and administration. The managers of those intuitions are more and more aware that IT is a strategic tool for their institutions. On the other hand, IT Governance is getting attention from the practitioner and research side, given the need to govern IT extending the organisation's strategy and objectives into IT. IT Governance helps to set clear expectations, to gain participation, open communications, establish accountability and provide executive management oversight. Thus

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Mohamad, Irfan, and Jaya Putra Syopiansyah. "Readiness measurement of IT implementation in Higher Education Institutions in Indonesia." TELKOMNIKA Telecommunication, Computing, Electronics and Control 18, no. 2 (2020): 860–69. https://doi.org/10.12928/TELKOMNIKA.v18i2.14902.

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This article elaborates the result of the Pilot Study which is related to IT implementation factors at the Higher Education Institution (HEI), a pilot study is used to validate quantitative readiness model of IT implementation. The main objective of this study is examining the factors that influence the readiness of IT implementation in HEI. This study attempts to analyze IT Content factors, Institutional Context, People, Process, Technology, Service Quality and IT Implementation Readiness (ITIR). The sample of data was taken from 150 HEIs throughout Indonesia which was then processed in stati

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Rolo, Ana, Rui Alves, Margarida Saraiva, and Gracieth Leandro. "The SERVQUAL instrument to measure service quality in higher education – A case study." SHS Web of Conferences 160 (2023): 01011. http://dx.doi.org/10.1051/shsconf/202316001011.

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Students and employers, are the “clients” of Higher Education Institutions (HEI), so it is important to obtain their feedback on the quality of HEI and the courses they attend. This article aims to listen to students’ opinion as “clients” of higher education, based on their expectations and perceptions, to measure the quality of the service of HEI. The results from empirical research were presented on the measurement of expectations and perceptions to assess the quality of services provided by a HEI perceived by students, based on observations obtained through survey. Quantitative methodology

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Voolaid, Karen, and Üllas Ehrlich. "Organizational learning of higher education institutions: the case of Estonia." Learning Organization 24, no. 5 (2017): 340–54. http://dx.doi.org/10.1108/tlo-02-2017-0013.

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Purpose This paper aims to measure the organizational learning in two of Estonia’s Higher Education Institutions (HEI) and identify connections between the organizational learning and various characteristics of HEI, such as ownership form and market participation rate. Design/methodology/approach Watkins and Marsick’s learning organization questionnaire, the Dimensions of the Learning Organization Questionnaire (DLOQ), as one of the most popular organizational learning measurement instruments, was taken to measure the organizational learning of HEIs. Employees from a total of two Estonian HEIs

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O., Zhegus, and Olinichenko K. "OPTIMIZATION OF A HIGHER EDUCATION SITE AS AN INTERNET MARKETING INSTRUMENT." ECONOMIC STRATEGY AND PROSPECTS OF TRADE AND SERVICES SECTOR DEVELOPMENT 2 (30) (January 9, 2020): 160–75. https://doi.org/10.5281/zenodo.3602760.

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<em>The article analyzes the trends in the field of higher education and indicates that one of the key factors of competitive advantage in globalized environment for a higher education institution is its presence level on the Internet. The image and reputation of a higher education institution, its services accessibility, research results prevalence, and target audience adherence, depend significantly on the use of Internet marketing. The issue relevance of using the website as Internet marketing tool by higher education institutions is substantiated based on modern practice experience of usin

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Haryani, Calandra Alencia, and Suryasari Suryasari. "Critical Success Factors of Knowledge Management in Higher Education Institution." IJNMT (International Journal of New Media Technology) 7, no. 2 (2020): 111–18. http://dx.doi.org/10.31937/ijnmt.v7i2.1761.

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Knowledge Management (KM) has become an integral factor for many organizations to achieve their goals. Currently, Higher Education Institutions (HEI), have also joined the practices of KM, to enhance the institution’s quality, boosting the effectiveness, developing human resource, and constructing the knowledge culture within the institution. The aim of this study is to observe the constructed Critical Success Factor (CSF) model affecting the implementation of KM. This study follows Kitchenham’s Systematic Literature Review (SLR) procedures from 15 eligible journal articles obtained through KM

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Albuquerque de Oliveira, Marcelo, Ana Célia Galdino Leite, Dércio Luiz Reis, Raimundo Kennedy Vieira, and Gabriela De Mattos Veroneze. "THE USE OF BSC WITH THE REGULATORY PERSPECTIVE FOR A PRIVATE HIGHER EDUCATION INSTITUTION IN BRAZIL." International Journal for Innovation Education and Research 7, no. 10 (2019): 860–75. http://dx.doi.org/10.31686/ijier.vol7.iss10.1834.

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Higher-Education Institutions need to meet the quality requirements required by the Ministry of Education - MEC, which define the criteria that should be included in the HEI Planning. In this way, using the balanced scorecard - BSC model, using the objectives and goals established in the PDI can help the leaders in the strategic management of HEI. Given this, the objective established for this work is to propose a BSC model from the perspective of Regulation for a private HEI. The methodology was qualitative, using the bibliographic research procedure and case study of a private IES in Porto V

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Nastasić, Aleksandra, Koviljka Banjević, and Dragana Gardašević. "Student Satisfaction as a Performance Indicator of Higher Education Institution." Mednarodno inovativno poslovanje = Journal of Innovative Business and Management 11, no. 2 (2019): 67–76. http://dx.doi.org/10.32015/jibm/2019-11-2-8.

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Modern performance measurement systems include customer satisfaction as an important performance indicator. From the standpoint of the Higher Education Institution (hereinafter HEI) in Serbia, key performance indicators are quality indicators used to assess the current situation; to identify service failures and to take on service recovery; to improve total quality of the institution and to determine the future development of the institution. In increasingly competitive and dynamic educational environment, the management of a HEI is aware of the importance of student satisfaction in the contex

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Widiarini, Widiarini, Achmad Supriyanto, and Asep Sunandar. "Influential Factors Affecting Students’ Achievement in Higher Education Institution System." Journal of Development Research 7, no. 1 (2023): 29–37. http://dx.doi.org/10.28926/jdr.v7i1.307.

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Instead of focusing on institution ranking, HEI should consider the students’ achievements because new students’ admission regulation allotted 20% of students registered by using achievement evaluation. In addition, every HEI must report student management, including students’ achievements through SIMKATMAWA. Bear in mind, the importance of student management and students’ achievement, the aim of this study is to investigate the relationship of factors affecting students’ achievement such as new students’ state university admission, students’ achievement motivation, students’ services, reward

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Padayachee, Nirashnee, Dipane Hlalele, and Flip Schutte. "Student engagement in higher education: Lecturers’ perspectives." International Journal of Educational Management and Development Studies 5, no. 3 (2024): 28–49. http://dx.doi.org/10.53378/ijemds.353083.

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This article, a stepping stone for further research, explored lecturers’ perspectives on student engagement at a higher education institution (HEI). This qualitative case study was based on an interpretivist paradigm and Schindler’s conceptual framework on behavioural, emotional and cognitive indicators. A purposive sampling technique was applied to select eight lecturer-participants presently teaching compulsory modules in the initial year of the teacher education programme at a HEI in KwaZulu-Natal, South Africa. A narrative interview, discursive informed conversations, and an open-ended que

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Xia, Huijuan. "The Influence of Transformational Leadership of Higher Education Institution (Hei) Administrators on Teachers’ Performance in China." Journal of Education and Educational Research 11, no. 2 (2024): 278–84. http://dx.doi.org/10.54097/frnyt809.

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Higher education leaders (HEI) are the college directors, deans, department chairpersons, and program coordinators. Over time, the roles and functions of academic administrators have changed significantly. This study investigated the influence of the HEI administrators’ transformational leadership on teachers’ performance in China and contributed to the limited studies on these variables in the context of HEI in China. Guided by the theory of transformational leadership, this study was designed using a quantitative descriptive correlational research approach. Through the participation of 314 H

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Lizeth, Abigail Figueroa Corral, Maldonado Sandoval Flaviano, Cesar Lomelí Omar, et al. "Evaluation of the impact generated by internal marketing in the provision of student services of the Higher Education Institutions of Mexico." Partners Universal International Research Journal (PUIRJ) ISSN: 2583-5602 01, no. 04 (2022): 102–9. https://doi.org/10.5281/zenodo.7492614.

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<em>An investigation was conducted to evaluate the internal marketing in a higher educational institution (HEI) located in the northwest of the Mexican Republic, which was based on information of eleven HEI that are the most important of Mexico. In this scientific study, was made evaluations and surveys to 100 students in outdoors of an educational institution located in Tijuana city, Baja California, Mexico, observing that the action of internal marketing from the HEI evaluated, generated a Increase in the productive yielding of workers of Scholar Services Department, and increasing the satis

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Camilleri, Mark Anthony. "Using the balanced scorecard as a performance management tool in higher education." Management in Education 35, no. 1 (2020): 10–21. http://dx.doi.org/10.1177/0892020620921412.

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This article presents a critical review of the relevant literature on managerialism and performance management in higher education. Afterwards, it features an inductive research that involved semi-structured interview sessions with academic members of staff. The interpretative study relied on the balanced scorecard’s (BSC) approach as it appraised the participants’ opinions and perceptions on their higher education institution’s (HEI) customer, internal, organizational capacity and financial perspectives. The findings have revealed the strengths and weaknesses of using the BSC’s financial and

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Lentjushenkova, Oksana. "Human Capital Development at Higher Education Institutions." Economics and Culture 18, no. 2 (2021): 5–14. http://dx.doi.org/10.2478/jec-2021-0010.

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Abstract Research purpose. Currently, higher education institutions (HEIs) are faced with new challenges. They have to compete globally and take into account modern trends in education and science. Human capital becomes one of the most significant resources for HEI performance. The purpose of the study is to determine which factors influence human capital development at HEI. Design / Methodology / Approach. Selected human capital development factors were analyzed at Latvian HEIs. Factors including existing laws and conformity assessment procedures and requirements were considered. A survey was

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Valdez, Maribel G., and Zita I. Dales. "Typology of Bukidnon State University Using the Commission of Higher Education Standards." Asia Pacific Journal of Social and Behavioral Sciences 11 (June 19, 2017): 16. http://dx.doi.org/10.57200/apjsbs.v11i0.47.

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This study examined the horizontal and vertical typology of Bukidnon State University in line with the paradigm shift of the private and public Higher Education Institutions (HEIs) in the Philippines to enhance the quality assurance system. This shift intends to rationalize distribution and operation of HEIs in the country. Data were taken from the last five years including 2014 enrolment, undergraduate and graduate degree program offering, thesis requirement, involvement in research and annual research cost expenditure. This is a descriptive study whereby the criteria set by the Commission on

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