Relevant bibliographies by topics / Logistics customer service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Logistics customer service'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Logistics customer service"

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Lin, Xiaofang, Abdullah Al Mamun, Qing Yang, and Mohammad Masukujjaman. "Examining the effect of logistics service quality on customer satisfaction and re-use intention." PLOS ONE 18, no. 5 (2023): e0286382. http://dx.doi.org/10.1371/journal.pone.0286382.

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For logistics service providers (LSPs), improving customer satisfaction and obtaining customer re-use intention are key to gaining sustainable competitive advantages and success. Logistics service quality (LSQ) is a concern for logistics service providers, retailers, and customers. The proposed model, which is based on the stimuli-organism-response theory and the logistics service quality framework, integrates operational quality, resource quality, information quality, personal contact quality, customization quality, and customer satisfaction to study logistics service re-use intentions. The d
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Akıl, Siber, and Mustafa Cahit Ungan. "E-Commerce Logistics Service Quality." Journal of Electronic Commerce in Organizations 20, no. 1 (2022): 1–19. http://dx.doi.org/10.4018/jeco.292473.

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With the recent developments in technology, globalization, and COVID 19 pandemic, the volume of e-commerce logistics activity has been growing rapidly. However, a literature review for this study indicated that there is a lack of research on commerce logistics service quality. This study intends to fill this gap in the literature. It aims to identify the e-commerce logistics service quality factors that affect customer satisfaction. It is also interested in identifying if there is any relationship between the satisfaction of e-commerce customers and their loyalty. Data from 1562 e-commerce cus
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Dukare, Gangadhar D., Dr Pushpraj R. .Wagh, and Nirvighna H. Shivabhakt. "The Role of Logistics in B2b Business with Customer Satisfaction with Feedback Approach of Vendors." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 07 (2025): 1–9. https://doi.org/10.55041/ijsrem51358.

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This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold to investigate how business customers perceive the LSQ dimensions in business-to-business (B2B) relationships, with a particular focus on the role of logistics service providers and to analyse the manner in which such dimensions, when combined, lead to high levels of customer satisfaction. Logistics plays a critical role in B2B businesses as it involves the management of the movement of goods and services from the supplier to the customer. The effectiveness and eff
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Truong, Khanh Tan. "Analysis of Factors Affecting the Demand for Package Logistics Services for the Export Process of Fruit Products in Can Tho." 15TH GLOBAL CONFERENCE ON BUSINESS AND SOCIAL SCIENCES ON 14 - 15 SEPTEMBER 2023, NOVOTEL BANGKOK PLATINUM PRATUNAM, THAILAND 15, no. 1 (2023): 69. http://dx.doi.org/10.35609/gcbssproceeding.2023.1(69).

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This study was conducted to determine the factors affecting the choice of using a package logistics service for the fruit export process in Can Tho. A research model has been proposed with variables including Safety, Price, Tangible Assets, Responsiveness Ability, Customer Service, and Referrals through a third party (Intermediaries). A survey was conducted and a questionnaire was developed. Survey subjects are logistics service providers, people working in the field of logistics, students, postgraduate students in the logistics industry, fruit distributors in Can Tho, and fruit wholesalers/re
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Nguyễn Thị Bích Thùy, Biện Nguyễn Hoàng Anh, Nguyễn Hùng Vỹ, and Nguyễn Ngọc Tuấn. "Measurement of customers' satisfaction on logistics service quality at Dong Nai port service joint stock company." Tạp chí Khoa học Lạc Hồng 1, no. 18 (2025): 13–20. https://doi.org/10.61591/jslhu.18.373.

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In this context, many logistics service businesses were competing to provide high-quality logistics services to reduce costs. In addition to service price, the level of customer satisfaction has become a key factor in determining their choice of logistics service provider. Therefore, the research objective is to measure customer satisfaction with the quality of logistics services at Dong Nai Port Service Joint Stock Company. Based on this, the authors recommend that management improve logistics service quality. The research was conducted using qualitative methods, including consultations with
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Chłąd, Monika, and Olga Dąbrowska. "Logistics customer service management on the example of a manufacturing company." Scientific Papers of Silesian University of Technology. Organization and Management Series 2024, no. 194 (2024): 73–82. http://dx.doi.org/10.29119/1641-3466.2024.194.4.

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Purpose: The aim of the article is to analyze the operation of company X in the context of logistic customer service in practice. Design/methodology/approach: The idea of the work is to present the theoretical part of customer service and compare it to logistic customer service in practice. It also includes comparisons of practical solutions of company X to theoretical requirements. Findings: The research issue discussed in the article was a survey. Its purpose is to present customer service in Patrick's Day in company X. 81 people of different genders and age groups responded anonymously to t
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Nguyen, Minh Tuan, and Thi Ngoc Linh Vo. "The relationship between information technology, logistics service quality and perceived performances in Vietnam logistics service industry." Uncertain Supply Chain Management 12, no. 1 (2024): 425–34. http://dx.doi.org/10.5267/j.uscm.2023.9.009.

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This study investigated the relationship between information technology, logistics service quality, and perceived performances. Data collected from an online survey through questionnaires was sent to 470 customers who have been using logistics services in Vietnam and 458 valid responses were received. This study discovered that innovation capability has a positive impact on personal contact quality, order fulfillment, information quality and social responsibility. Personal contact quality, order fulfillment, information quality and social responsibility positively affect the customer satisfact
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Semenda, Olha. "CONCEPT OF CUSTOMER SERVICE IN THE LOGISTICS INDUSTRY: ADVANTAGES, PROBLEMS AND SOLUTIONS." Economies' Horizons, no. 1(23) (March 31, 2023): 26–34. http://dx.doi.org/10.31499/2616-5236.1(23).2023.270796.

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An important concept in the operation of logistics transport systems is logistics customer service. This concept is based on the overall scope of the supply chain. Traditionally, it has been difficult for supply chain components to define their role in the overall customer service provided to end users. However, there is a growing trend towards greater awareness of their role not only in relation to trading partners but also to the end customer. The logistics industry is responsible for the transportation and storage of goods. Improving customer service in the logistics industry can have many
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Moschuris, Socrates J., and George F. Velis. "Customer Perceptions on Service Satisfaction with Third Party Logistics (3PL) Service." International Journal of Applied Logistics 3, no. 4 (2012): 33–47. http://dx.doi.org/10.4018/jal.2012100103.

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Today, more firms are focusing on core competencies and turning to external specialists (Third Party Logistics – 3PLs) for sophisticated logistics solutions. The 3PL service industry is characterized by customer relationships that can extend over several years, involving multiple instances of service delivery. Customers’ satisfaction level has a profound impact on attracting new customers and customer retention. This research investigates customer perceptions regarding the service offered by a medium-sized 3PL operating in Greece. Results indicate that customers are satisfied with the outfit o
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van der Veeken, Daniëlle J. M., and Werner G. M. M. Rutten. "Logistics Service Management: Opportunities for Differentiation." International Journal of Logistics Management 9, no. 2 (1998): 91–98. http://dx.doi.org/10.1108/09574099810805861.

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In this article a model is described, which enables differentiation of the logistics service that a company offers to its customers. Differentiating this service is essential for businesses with a large variation within their customer and/or products portfolio. The model consists of four phases: cost structuring, profiling, evaluating and differentiating. The application of the model results in a number of customer order profiles that group customers according to their ordering behavior. Each customer order profile can be drawn up for an appropriate logistics service arrangement, in order to b
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Dissertations / Theses on the topic "Logistics customer service"

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Vasylenko, Anna, Анна Євгенівна Василенко, Sofiya Zhigula, and Софія Ігорівна Жигула. "Modern ways to improve logistics customer service." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50548.

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1. Customer Service: zachem on nuzhen i kak eho prokachat, access at 13.03.2021 [Electronic source]. 2. What is customer service in logistics? 19.02.2020 [Electronic source]. – Available at: https://lecvietnam.com/en/operations/news/what-is-customer-service-in-logistics-72.html<br>Neither company can exist without customer service. Customer Service is the support which the company provides to customers before and after purchase. The aim is to bring more value than the core service that customers need and bring the most satisfaction to customers. The support goes far beyond the capabilities
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Onisimchuk, Mariya, Марія Василівна Онісімчук, Oleksandra Kabluchko, and Олександра Максимівна Каблучко. "Logistics approach to forming customer loyalty." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50552.

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1. Loialnost klyentov. Kak vystroyt systemu loialnosty k kompanyy. Available at https://livetex.ru/blog/2019/03/loyalnost-klientov/ (last accessed 21.03.2019) 2. What is Customer Loyalty: Definition and Guide. Available at https://sendpulse.com/support/glossary/customer-loyalty (last accessed 19.03.2019) 3. What is customer loyalty? Available at https://www.qualtrics.com/experience-management/customer/customer-loyalty/<br>In the modern world the problem of customer loyalty become more popular. In order to achieve the desired results, different companies resort to wrong actions, which only wo
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Harper, Dean 1967. "Logistics and inventory management for supporting the customer service function." Thesis, Massachusetts Institute of Technology, 1998. http://hdl.handle.net/1721.1/9983.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Materials Science and Engineering, 1998.<br>Includes bibliographical references (p. 93-94).<br>by Dean Harper.<br>M.S.<br>M.B.A.
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Choe, Mae Fong, and Berky Kong. "Logistics as a strategic role for the creation of Customer Value." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12524.

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The purpose of this thesis is to explain the linkage between logistics and customer value. The focus is on how customer value can be created through logistics services. The thesis also explains how value is created in the internal logistics context. Today, logistics plays an important role in an organization which indirectly contributes to growth and profitability. Logistics service providers are striving to provide outstanding logistics services to their customers. This thesis seeks to identify the elements of logistics services and attempts to analyze and evaluate whether these services can
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Яковенко, Валерія Віталіївна, та Valeria Yakovenko. "Логістична підтримка «customer service» як основа сучасного бізнесу". Thesis, Національний авіаційний університет, 2021. https://er.nau.edu.ua/handle/NAU/50562.

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1. Шпак С. Customer Service: зачем он нужен и как его прокачать. [Електронний ресурс]. – Режим доступу: https://www.carrotquest.io/blog/customer-service/. 2. Мельников К. В. Теоретичні принципи логістичного обслуговування споживачів. Економіка та суспільство, 2017. – №8. – С. 311. [Електронний ресурс]. – Режим доступу: https://economyandsociety.in.ua/journals/8_ukr/55.pdf 3. Beier F.J., Rutkowski K. Logistyka. Варшава: Варш. школа екон-ки, 2004. – 223 с. 4. Ciesielski M. Shaping the logistic level of market service, "Handel Wewnqtrzny". №3. 1996. 5. Всё о Customer Service: как обеспеч
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Grant, David Bruce. "A study of customer service, customer satisfaction and service quality in the logistics function of the UK food processing industry." Thesis, University of Edinburgh, 2003. http://hdl.handle.net/1842/1553.

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The aim of this thesis is to test the importance and sufficiency of existing constructs of customer service, customer satisfaction and service quality in the logistics function of the UK food processing industry. These activities represent ongoing challenges in the logistics discipline and are under-researched in this industry sector that is affected by primary producer crises, product commoditisation and increasing retailer power. Firms that improve customer service should increase customer satisfaction resulting in better customer-supplier relationships, increased customer loyalty, profitabi
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Boone, Christopher A. Hanna Joe B. Craighead Christopher W. "Managing service inventory in the supply chain." Auburn, Ala., 2006. http://repo.lib.auburn.edu/Send%208-7-07/BOONE_CHRISTOPHER_34.pdf.

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Granat, Mattias, and Camilla Nilsson. "LSPs employees’ perception of customer service : How it influences the brand." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-24169.

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Purpose - The purpose of this research is to analyse how employees’ perception of customer service is linked to the brand. The aim is to analyse the connections between brand and the employees’ perceptions and develop managerial implications based on those findings. Problem – Davis et al. (2008) brought the attention of the influence employees have in increasing or decreasing the firms’ brand. Connecting the employees work role in customer service to see how these influence the brand in reality at LSPs.   Method – A deductive mixed method was applied throughout this research and used in the fo
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Ross, Ann Czerw. "Cost and customer service issues in Navy medical logistics Ann Czerw Ross." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1995. http://handle.dtic.mil/100.2/ADA306645.

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Thesis (M.S. in Management) Naval Postgraduate School, December 1995.<br>"December 1995." Thesis advisor(s): Alan W. McMasters, Paul J. Fields. Includes bibliographical references. Also available online.
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Červená, Gabriela. "Analýza procesů v logistice náhradních dílů vybrané mezinárodní IT společnosti a jejich optimalizace." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-205908.

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This thesis is divided into three chapters, the first two are theoretical and the third one is practical. The first chapter deals with the characteristics of logistics services, the second one is dedicated to the customer service and its measurement and the last one focuses on a case study of selected IT company. The main goal is to map the current state of logistics services and supply chain processes of the spare parts of the IT company Fujitsu Ltd., reveal its weaknesses and shortcomings and propose possible improvements.
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Books on the topic "Logistics customer service"

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Mennega, W. J. Ketenlogistiek: Doorlooptijden en customer service in ketens van bedrijven. Kluwer Bedrijfswetenschappen, 1993.

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1967-, Harrison N. J., ed. Looking at logistics: A practical introduction to logistics, customer service, and supply chain management. 2nd ed. Access Education, 2013.

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Gopal, Christopher. Integrated distribution management: Competing on customer service, time, and cost. Business One Irwin, 1993.

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Jaḱovski, Boško. Marketing na uslužni dejnosti =: Services marketing. Evropski univerzitet, 2006.

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Jaḱovski, Boško. Marketing na uslužni dejnosti =: Services marketing. Evropski univerzitet, 2006.

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Kandampully, Jay. Service Management: The New Paradigm in Retailing. Springer Science+Business Media, LLC, 2012.

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Ferrucci, Francesco. Pro-active Dynamic Vehicle Routing: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service. Springer Berlin Heidelberg, 2013.

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Defense Logistics Services Center (U.S.), ed. Information, the logistics tool that know no boundaries: DLSC, information is power if it is timely, usable, flexible, accessible, economical, most current and the sources provides full customer support, customer service, technical assistance, executive involvement. Defense Logistics Agency, Defense Logistics Services Center, 1988.

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Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. The Office, 1988.

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Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. The Office, 1988.

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Book chapters on the topic "Logistics customer service"

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Hoff-Hoffmeyer-Zlotnik, Marit, Michael Teucke, Stephan Oelker, and Michael Freitag. "Automobile Logistics 4.0: Advances Through Digitalization." In Dynamics in Logistics. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-88662-2_10.

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AbstractIn today’s buyer’s markets, logistical service quality is of great importance, particularly for high-priced products. For many buyers, the automobile is the epitome of a high-priced, individually customized product. Hence, customers expect a high delivery service quality. Distribution logistics provides the link between the manufacturer and the customer and is therefore responsible for providing these services. In automobile logistics, the distribution chain involves several stakeholders, such as manufacturers, transport, and technical services providers, as well as dealers. Seamless c
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Longshore, John M., and Angela L. Cheatham. "Demand Management, Order Management, and Customer Service." In Managing Logistics Systems. Routledge, 2022. http://dx.doi.org/10.4324/9781003128939-4.

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Hu, Jingxiang, Junjie Peng, Wenqiang Zhang, Lizhe Qi, Miao Hu, and Huanxiang Zhang. "Intention Multiple-Representation Model for Logistics Intelligent Customer Service." In Knowledge Science, Engineering and Management. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-55130-8_16.

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Vlachos, Ilias. "Customer Loyalty in International Third-Party Logistics Service Providers." In Marketing at the Confluence between Entertainment and Analytics. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-47331-4_128.

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Čižiūnienė, Kristina, Ieva Meidutė-Kavaliauskienė, and Diana Višneveckaja. "Interaction Between Marketing and Logistics in Transport Customer Service." In TRANSBALTICA XII: Transportation Science and Technology. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-94774-3_38.

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Hartmann, Evi, and Alexander de Grahl. "The Flexibility of Logistics Service Providers and its Impact on Customer Loyalty – An Empirical Study." In Success Factors in Logistics Outsourcing. Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-7084-8_2.

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Majchrzak-Lepczyk, Justyna, and Martina Blašková. "Value for the Customer in the Logistics Service of E-commerce." In SMART Supply Network. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91668-2_12.

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Scott, Marc A., Matthew A. Waller, and Brian S. Fugate. "Employee and Customer Information Privacy Concerns in Supply Chain Management." In Technology, Work and Globalization. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51063-2_12.

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AbstractRetail order fulfillment is a major supply chain management process. The process is complex to manage because of increases in e-commerce activity, which compels retailers to respond by developing omnichannel retailing strategies to serve both online and in-store retail in an integrated manner. Retailers and the logistics service providers that serve them must effectively manage this increased complexity to gain a competitive advantage in retail markets. Market leaders have done so by leveraging advanced technologies and data analytics in the order fulfillment operations of their supply
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Starostka-Patyk, Marta, Marek Szajt, and Helena Kościelniak. "Cognitive Technologies in Logistics Customer Service Management – The Case of E-commerce." In Lecture Notes in Networks and Systems. Springer Nature Switzerland, 2024. https://doi.org/10.1007/978-3-031-78468-2_7.

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Hjort, Klas, Björn Lantz, Dag Ericsson, and John Gattorna. "Customer Segmentation Based on Buying and Returning Behaviour: Supporting Differentiated Service Delivery in Fashion E-Commerce." In Developments in Logistics and Supply Chain Management. Palgrave Macmillan UK, 2016. http://dx.doi.org/10.1057/9781137541253_14.

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Conference papers on the topic "Logistics customer service"

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Bordian, Mihaela. "The influence of factors on customer satisfaction in the selection of logistics service providers." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.47.

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Maintaining and increasing customer satisfaction is a key driver of sustainable competitive advantage in the logistics services sector. Customer satisfaction reflects how the delivered product or service meets the customer's expectations. This research aims to identify the determinants in the choice of logistics service providers by customers. Using a method of systematic review of specialized literature published in the international databases Web of Science and Scopus, the bibliometric analysis highlights that the central factor of satisfaction and competitiveness in logistics is service qua
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Zagurskiy, Oleg, Liliya Savchenko, Alona Ohiienko, Svetlana Zagurska, and Oleksandr Domin. "Methodology for the formation of the company's logistics service system." In 23rd International Scientific Conference Engineering for Rural Development. Latvia University of Life Sciences and Technologies, Faculty of Engineering and Information Technologies, 2024. http://dx.doi.org/10.22616/erdev.2024.23.tf025.

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The modern post-industrial stage of development of the market economy is characterized by the gradual transition of market power from producers of products or services to consumers. Under such conditions, the struggle for the customer forces logistics companies to increase the level of logistics service and develop strategies based on a compromise between the costs associated with the provision of logistics services and the level of logistics service provided to customers. In this regard, there is a need to develop adequate methods and approaches to assessing the required level of logistics se
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Kakouris, Andreas P., and Panagiotis K. Finos. "The marketing - Logistics interface of customer service." In 2012 IEEE International Conference on Service Operations and Logistics and Informatics. IEEE, 2012. http://dx.doi.org/10.1109/soli.2012.6273522.

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Ignacio Garcia Rios Acero, Manuel, Rodolfo Martinez Gutierrez, and Jose Carlos Gonzalez Villa. "QHS Methodology for Business Intelligence Model, Talent Management and KPI's in the Foreign Trade Supply Chain." In 10th International Conference on Human Interaction and Emerging Technologies (IHIET 2023). AHFE International, 2023. http://dx.doi.org/10.54941/ahfe1004081.

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The supply chain in foreign trade involves goods storage systems, with quality management systems in comprehensive service logistics, to ensure trust in the relationship with customers; the training of executives specialized in processes of opening accounts, review and storage of goods, as well as the follow-up to the suggestion of customer service become business intelligence strategies, in the face of the challenges of standardization of services where customer satisfaction becomes KPIs of Quality, Service, Cost and Delivery Time. The QHS Methodology is applied with the strategy of intervent
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Xuehao Feng and Qilan Zhao. "Logistics capability construction based on customer satisfaction." In 2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2008. http://dx.doi.org/10.1109/soli.2008.4682785.

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Li, Ze-ping, Li-Li Li, Bin He, and Jian-ping Liu. "Experimental Study on Logistics Customer Complaint Management." In 2010 International Conference on E-Product E-Service and E-Entertainment (ICEEE 2010). IEEE, 2010. http://dx.doi.org/10.1109/iceee.2010.5661434.

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Jin, Ningyun, Chaoming Liu, Rui Tu, and Lu Liu. "Customer Requirement Design In Automobile Service Process." In Eighth International Conference of Chinese Logistics and Transportation Professionals (ICCLTP). American Society of Civil Engineers, 2009. http://dx.doi.org/10.1061/40996(330)517.

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Liu, Wenhua, Mingli Zhang, and Wei Wang. "Mediating roles of customer emotion on the relationship between positive customer paticipation and customer satisfaction in microblog." In 2014 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2014. http://dx.doi.org/10.1109/soli.2014.6960741.

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Fan Qin, Jianhua Xiao, and Yongzhen Ke. "Customer segmentation for logistics service supply chain (LSSC) construction." In 2011 International Conference on Computer Science and Service System (CSSS). IEEE, 2011. http://dx.doi.org/10.1109/csss.2011.5974725.

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Kawashima, Takuma, Tatsuhiko Sakaguchi, and Naoki Uchiyama. "A Hybrid Meta-Heuristic Approach Considering Workload Balancing for Vehicle Assignment and Routing Problem." In JSME 2020 Conference on Leading Edge Manufacturing/Materials and Processing. American Society of Mechanical Engineers, 2020. http://dx.doi.org/10.1115/lemp2020-8510.

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Abstract In recent years, due to the globalization of the market and the expansion of e-commerce, logistics optimization attracts keen interest from manufacturing companies and service providers. The service area expands wider and the number of customers increases rapidly, thus logistics service providers need to determine the customer assignments and the routes for their trucks considering not only the efficiency of logistics but also the balance of workload for each truck. Therefore, in this study, we propose a customer assignment and vehicle routing algorithm based on the saving method and
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Reports on the topic "Logistics customer service"

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Ferdous, Zannatul, and Wahid bin Ahsan. Customer Experiences with E-commerce Returns in Bangladesh: Effects on Satisfaction, Trust, and Loyalty. Userhub, 2024. http://dx.doi.org/10.58947/journal.nfqj67.

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The rapid expansion of e-commerce in Bangladesh has revolutionized consumer behavior, providing convenience while creating challenges in managing product returns. This study examines customer experiences and perceptions of e-commerce returns in Bangladesh, focusing on critical factors like product discrepancies, refund processing delays, return policy transparency, and customer service issues. Using a mixed-methods approach, data was collected from 151 survey respondents and 18 interviews with customers, e-commerce employees, and logistics personnel. The findings reveal that product misreprese
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Želvytė, Julija, and Regina Narkiekė. Cargo Transportation using Modern Technologies at UAB "Kamida". Vilnius Business College, 2024. https://doi.org/10.57005/ab.2024.2.3.

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This article presents the role of integrated technology systems in optimizing cargo transportation processes, focusing mainly on UAB "Kamida". Logistics, especially cargo transportation, is a complex operation involving various activities, during which the efficiency of transportation methods has a significant impact on costs and the quality of customer service. Modern technologies, such as cargo tracking systems, vehicle tracking systems, and order management systems, make it possible to simplify the transportation process and reduce costs. The obtained results showed that UAB "Kamida" uses s
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MELNIKOV, A. R., I. P. MELNIKOVA, and M. A. MELNIKOVA. ABOUT THE REQUIREMENTS FOR FREIGHT FORWARDERS IN THE LOGISTICS SERVICES MARKET. Science and Innovation Center Publishing House, 2022. http://dx.doi.org/10.12731/2227-930x-2022-12-1-2-15-23.

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The characteristic of the forwarding company is given, which is able to provide the client-cargo owner with a reduction in costs in the transport component of the price of goods. The object of the study is: the market of freight forwarding services. The objectives of the research, based on the methods of analysis and synthesis are research and analysis of the current state of the issue of interaction between the customer and the forwarder in the logistics market; determination of requirements for the forwarding company and determination of approaches to solving the problem of reducing the tran
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Islam, Fariha, and Wahid bin Ahsan. Strengthening Consumer Trust in Bangladesh’s E-Commerce: Factors and Strategies. Userhub, 2024. http://dx.doi.org/10.58947/journal.kpry56.

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This study examines the key factors shaping consumer trust in Bangladesh’s e-commerce sector using a mixed-methods approach, incorporating qualitative interviews with 14 key stakeholders and quantitative survey data from 100 online shoppers. The findings identify crucial drivers of trust, including product authenticity, payment security, post-purchase support, and logistical reliability. Trust is eroded by issues such as fake reviews, misleading product descriptions, and poor customer service, while secure payment options and transparent return policies are essential for rebuilding consumer co
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Suominen, Kati, Marisol Rodríguez Chatruc, Virginia Queijo Von Heideken, and Ana Inés Basco. Promoting Cross-border E-Commerce in the Southern Cone. Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005495.

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E-commerce has boomed around the world, creating new opportunities for firms in the Southern Cone region to reach new customers, diversify their export markets, and grow their sales. E-commerce adoption is also boosting the regions logistics, payments, and financial services providers that service online sellers. Regional governments have also worked to promote e-commerce. This report takes stock of the state of e-commerce in the Southern Cone, leveraging data on e-commerce adoption and transactions; a survey of how firms in Argentina, Brazil, Chile, Paraguay, and Uruguay are using e-commerce
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BEKUZAROVA, ZARINA VALEREVNA, and OKSANA URNYAKOVNA YULDASHEVA. Formation of principles and requirements for the algorithm for identifying customer needs using data from smart contracts in the logistics services market. DOI СODE, 2022. http://dx.doi.org/10.18411/doicode-2023.166.

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Opportunities and drivers for SME agribusinesses to reduce food loss in Africa and Asia. Commercial Agriculture for Smallholders and Agribusiness (CASA), 2023. http://dx.doi.org/10.1079/20240191175.

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Climate change, conflict, and the COVID-19 pandemic and its aftermath have caused a sharp increase in food insecurity globally. Reducing food loss - a decrease in the quantity and/or quality of food that takes place from production through to processing - in places where food insecurity is most severe has the potential to be a win-win for food security, climate outcomes, and for commercially driven agribusinesses. This report reviews the common drivers of food loss in sub-Saharan Africa and South Asia, which include inadequate storage, lack of cold chain, and poor post-harvest and distribution
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