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Dissertations / Theses on the topic 'Personnel management service'

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Published: 30 May 2022

Last updated: 31 July 2025

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1

Singh, Jyothsna A. "Customer expectations of employee emotional labour in service relationships." Thesis, University of Gloucestershire, 2017. http://eprints.glos.ac.uk/5715/.

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Emotional labor has been defined by Hochschild (1983) as “the management of feeling to create a publicly observable facial and bodily display” (p. 7, 1983). Many jobs contain an emotional component that goes beyond the normal burden on feelings caused by work and thus require “emotional labor”. Hochschild (1983) distinguished between two approaches available to the emotional laborer - surface acting and deep acting. This thesis examines the relationships between employee emotional labour (Hochschild, 1983), customer perceived interaction quality and customer intention to continue the private b

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2

Мирошниченко, Юлія Олександрівна, Юлия Александровна Мирошниченко, Yuliia Oleksandrivna Myroshnychenko, and V. V. Prydatko. "Features of the personnel management system of Sumy regional employment service." Thesis, Sumy State University, 2016. http://essuir.sumdu.edu.ua/handle/123456789/49296.

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In conclusion we can say that the study confirmed the fact that the formation of public policy and personnel Sumy regional employment center must be subordinated to the task of administrative reform, democratization and optimization of administrative activity in the area of the organization. One of the priorities of the Sumy regional employment center should be the implementation of the program on training and retraining of employees. Reforming the public service must be accompanied by reform of training, retraining and skills development. [3]

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3

Rennison, Willaim Ross. "Reducing management risk : forecasting the deployment and cost of naval service personnel." Thesis, University of Portsmouth, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.555150.

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The Royal Navy requires a well trained and highly motivated workforce to perform specialised and demanding tasks efficiently and effectively. Its continued success depends on sound financial provision and a supply of suitable personnel willing to serve. There are severe penalties from over or under estimating the number and cost of the people needed, so achieving the right balance is a matter of risk management. Study of the Royal Navy's history shows the problem of controlling the number of and expenditure on its personnel is not new, but the decision by the author in April 1997 to capture th

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4

Kgomokaboya, Ngoako Charles. "An evaluation of the transformation process within the South African Police Services in the Capricorn District Municipality." Thesis, University of Limpopo (Turfloop Campus), 2011. http://hdl.handle.net/10386/493.

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5

Chiu, Yin-wa David. "An evaluation of the personnel discipline policy of the Hong Kong government." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14023817.

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6

Palyvoda, O. M., та Y. Zobenko. "Technologies of improving effectiveness of personnel management in the сompanies of service industry". Thesis, КНУТД, 2016. https://er.knutd.edu.ua/handle/123456789/4900.

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7

Kleban, Sofia, and Michaela Silvhagen. "Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?" Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-10889.

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The aim of this thesis is to find out whether or not a guest’s cultural background is being considered when working with service quality management in the Ibis hotels. By doing qualitative interviews with both managers and front-office staff at three different Ibis hotels in the Stockholm area, the thesis analyzes the hotel chain’s way of working with service quality management on several levels of hierarchy within the company. The academic world is just starting to acknowledge the effect of culture on customer’s perceptions on service quality, while the tourism industry is still not paying at

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8

Chiu, Yin-wa David, and 趙燕驊. "An evaluation of the personnel discipline policy of the Hong Kong government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1995. http://hub.hku.hk/bib/B31964746.

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9

Alhazzaa, Sultan Mohammad. "Public personnel administration in the Civil Service of Saudi Arabia : policies, procedures and practices." Thesis, Boston Spa, United Kindom : British Library Document Supply Centre, 1992. http://ethos.bl.uk/OrderDetails.do?did=1&uin=uk.bl.ethos.304383.

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10

Chu, Man-kin, and 朱文健. "Personnel policy and the disciplined services 1985-1991: an evaluation of pay policy." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31964023.

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11

Tyo, Randy. "Feasibility of applying the corporate university training concept at Company X." Menomonie, WI : University of Wisconsin--Stout, 2007. http://www.uwstout.edu/lib/thesis/2007/2007tyor.pdf.

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12

Wong, Ka-ieong, and 黃家揚. "Rehabilitating and removing underperformers in the civil service of Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B4677824X.

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13

Poon, Sau-yu Kerry, and 潘秀瑜. "Human resource management in Hong Kong Civil Service: a case study of the development of a multi-skilledgeneral support service." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31965994.

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14

Півень, Д. В. "Управління персоналом на підприємстві «DN Service»". Master's thesis, Сумський державний університет, 2021. https://essuir.sumdu.edu.ua/handle/123456789/87038.

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У даній роботі було досліджено теоретико-концептуальні основи управління персоналом на підприємстві. Була розглянута сутність управління персоналом, тобто концепція, цілі та головні принципи. Також розглянута класифікація стратегічного управління кадрами. У роботі проведено стратегічний аналіз управління та організаційно- економічна характеристика підприємства. Були знайдені деякі недоліки у стратегії управління персоналом в організації, але є наведені заходи щодо поліпшення цих проблем. Наведено аналіз сучасних підходів до побудови системи управління персоналом. Сформовано організаційно-екон

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15

Chan, Yin-ling Linda, and 陳燕玲. "A study of the discipline policy in the Hong Kong Civil Service." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31966123.

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16

余兆榮 and Philip Yue. "An airline cabin crew appraisal system with a service qualityapproach." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267828.

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17

Busiony, Ismail Ali. "Strategic Human Resources Planning in American Industrial and Service Companies." Thesis, University of North Texas, 1988. https://digital.library.unt.edu/ark:/67531/metadc331523/.

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This study investigated the current practices of strategic human resources planning (SHRP) at large industrial and service companies in the United States and compared these practices with Walker's Four Stages of Human Resources planning model. The data for this study were collected from 130 industrial companies and 117 service companies listed in Fortune directories of the largest 500 industrial and largest 500 service companies in the United States. The study investigated also the impact of internal and external environmental factors on these companies' practices of SHRP. MANOVA, Factor Analy

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18

Lau, Tang, and 劉丹. "A study of the efficiency of human resources management in Hong Kong civil service: a case study of the executiveofficer grade." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B46757946.

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19

Matthews, Colleen A. "Detailing of Military Sealift Command civil service mariners and implications for the Afloat Personnel Management Center." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1996. http://handle.dtic.mil/100.2/ADA387680.

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Thesis (M.S. in Management) Naval Postgraduate School, March 1996.<br>Thesis advisor(s): Dan C. Boger, Benjamin Roberts. "March 1996." Includes bibliographical references (p. 75-76). Also Available online.

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20

Ketel, Belinda. "Management capacity-building in the South African Police Service at station level /." Thesis, Stellenbosch : University of Stellenbosch, 2005. http://hdl.handle.net/10019.1/1079.

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21

McCreary, Allie Elizabeth. "Fostering agency capacity: An exploration of personnel motivations for engaging US Forest Service recreation partnerships." OpenSIUC, 2010. https://opensiuc.lib.siu.edu/theses/363.

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Federal downsizing and reduced appropriations within the USDA Forest Service (USFS) have resulted in increased use of partnerships to deliver visitor services. Partnerships are the relationships in which two or more parties combine resources (e.g., funds, labor, information, skills) to accomplish a shared objective. Examples of USFS recreation partners include individual volunteers, professional contractors, and concessionaires. Partnerships provide a variety of services that may be otherwise neglected with fiscal constraints; for example, campground hosts, trail maintenance crews, and special

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22

Sosa, Abimael. "Personnel tracking system using a bluetooth-based epidemic protocol." To access this resource online via ProQuest Dissertations and Theses @ UTEP, 2007. http://0-proquest.umi.com.lib.utep.edu/login?COPT=REJTPTU0YmImSU5UPTAmVkVSPTI=&clientId=2515.

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23

Bunzel, Dirk. "Real numbers, imaginary guests, and fantastic experiences : the Grand Seaside Hotel and the discursive construction of customer service." Thesis, View thesis, 2000. http://handle.uws.edu.au:8081/1959.7/27816.

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Based on a fourteen-month period of ethnographic research conducted in an Australian Coastal hotel, this thesis explores the issues of management in a flexible organization. Using a textual approach to the study of organizations, the thesis focusses on the customer service discourse, its constituents, and the processes of its symbolic (re-) production in the hotel studied. Using a variety of textual data-among them academic publications from authors as diverse as Foucault, Clegg, Haugaard, Ritzer and Castoriadis; various forms of fieldnotes; and detailed descriptions of ritual and ceremonial e

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24

Mlindazwe, Thozama. "Guidelines for the development of an induction programme for the Education Management Development Centre, Metropole South District." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/4210.

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Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2010.<br>ENGLISH ABSTRACT: South African government employees are under extreme pressure to deliver quality and effective service to the public. They are also under extreme pressure to develop leadership and skills and to set high standards for quality service delivery. The Government therefore has a duty to ensure that employees are well equipped to render services needed by the public. The Department of Education is under scrutiny and pressure to address the skills shortage in the country and such skills must be

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25

Sams, Doreen. "An Empirical Examination of Job Stress and Management of Emotionally-Based Behavior: Frontline Social Service Personnel Perspective." [Tampa, Fla.] : University of South Florida, 2005. http://purl.fcla.edu/fcla/etd/SFE0001347.

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26

Foss, Sean M. "The National Security Personnel System : Department of Defense civilian personnel structures and the U.S. legislative process /." Thesis, access full text online, 2004. http://theses.nps.navy.mil/04Jun%5FFoss.pdf.

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27

Khama, Bollen Simataa. "An evaluation of the recruitment and selection of educators: the case of Zambezi Region Education Directorate, Namibia." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/17967.

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This study evaluated the recruitment and selection of educators in the Zambezi Education Directorate of Namibia. Its objectives were: (1) to investigate ways and means of facilitating the implementation of the Public Service Act (Act no. 13 of 1995) with regard to the recruitment and selection of educators in the Zambezi Education District of Namibia; (2) to assess the role played by environmental and contextual factors in the performance of officials responsible for recruitment and selection of educators in the Zambezi Education District of Namibia; and (3) to find out if there was a relation

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28

Matjie, Mokgata Alleen. "The relationship between transformational leadership, emotional competence and conflict management skills of managers in the public sector." Thesis, University of Limpopo (Turfloop Campus), 2010. http://hdl.handle.net/10386/820.

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Thesis (MPA. (Industrial Psychology)) --University of Limpopo, 2010<br>In recent years, the South African government has put a lot of energy into the transformation of public sector departments. Effective leadership is a prerequisite in any effort to transform an organization. However, research findings indicate that there is a critical need to develop and train managers in the public sector to deal with numerous challenges in a fast changing world. They do not only need technical competencies but also soft skills to manage interpersonal relationships. This means that the public sector

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29

丘紹箕 and Siu-kei Yau. "Measuring the public service motivation in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2013. http://hdl.handle.net/10722/193004.

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Following the publication of Perry and Wise’s essay on public service motivation (PSM) in 1990 and Perry’s PSM measurement scale in 1996, the concept of public service motivation has attracted wide attention and empirical research on its definition, measurement and incidence in the past twenty years. However, little empirical research has been conducted on PSM in Hong Kong. This research is intended to examine the dimensionality and generalizability of PSM in Hong Kong by using self-administered survey instruments with two groups of different respondents. Group 1 consisted of 55 students of Ma

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30

Mavrothalassitis, Paul. "2016-12-31 Investigating the impact of employee motivation on the level of external customer service within Nedbank." Thesis, Stellenbosch : Stellenbosch University, 2010. http://hdl.handle.net/10019.1/80504.

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Thesis (MBA)--Stellenbosch University, 2010.<br>The necessity for organisations to deliver exceptional service to customers remains a primary factor for sustainability. Organisations continuously seek differentiation from their competition to realise their strategic goals. The main aim of organisations is to satisfy their employees, customers, stakeholders and regulators, and in doing so they would continue to prosper and reflect a positive return on equity. Organisations strive to be market leaders in the area of customer service by ensuring that employees remain engaged and motivated at all

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Nkala, Elizabeth Oarabile. "The use of assessment centres as a selection and development tool for executive leaders in the Botswana public service." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/5814.

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Organisations worldwide are attempting to identify talent by using various assessment methods to evaluate competencies perceived to be core to the mandate of their organisations. In recent years recruitment and selection of individuals rely on assessment methods deemed to have high validity and reliability. One such assessment method used worldwide to evaluate top management is the assessment centre, commonly referred to as the AC. The main research problem of this study focussed on an evaluation of the extent to which the assessment centre method is effectively used for the selection and deve

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Sizani, Lulama Viwe. "An assessment of grievance investigations by the public service commission in South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2422.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.<br>This study assessed the role of the Public Service Commission (PSC) in the public service grievance investigations in South Africa, with the intention of finding a feasible approach for constructing and attending to fair and just grievance procedure. This study also sought to investigate the effectiveness of the methods used by the PSC employee grievances with the intention of recommending an appropriate approach in dealing with grievances. The PSC, as a Constitutional oversight body, may be charged with resp

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Kappo-Abidemi, Omolayo Christiana. "People management factors militating against public servants’ professionalism in Nigeria." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2079.

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Thesis (DTech (Human Resource Management))--Cape Peninsula University of Technology, 2016.<br>The Nigerian public service has been perceived over the years as not delivering its services effectively and in most cases leadership has been assumed to be the problem. However, from the perspective of human resource management (HRM) this study seeks to examine the people management practices that could have contributed to this ineffectiveness. It has been observed that the importance of people as the most important element of productivity cannot be underestimated, because machines can be replaced, m

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Veeran, Peter. "The impact of globalisation on human resources management policies and procedures in the South African public service: a study of selected national government departments." Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/1681.

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Globalisation has a significant impact on human resources management policies and procedures in the public service. The driving forces of globalisation have affected human resources management in a variety of ways, for example, the impact of technology demands different skills and competencies from public officials. Globalisation is defined as “the process whereby the world’s people become increasingly interconnected in all facets of their lives, culturally, economically, politically, technologically and environmentally” (Streeten, 2001:169). Kirkbride (2001:14) states that globalisation is th

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35

Gie, Liza. "Measurement of the impact of service learning on second year human resource management students at the Cape Peninsula University of Technology." Thesis, Cape Peninsula University of Technology, 2007. http://hdl.handle.net/20.500.11838/1744.

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Thesis (MTech (Human Resource Management))--Cape Peninsula University of Technology, 2007<br>South Africa is a country, which is rich in history and has a young democracy, which continues to evolve. The new democratic Government has envisioned a Higher Education (HE) system that would be accessible to all who wants to further their tertiary studies. The White Paper on the Transformation of Higher Education of 1997 reaffirms the purpose of HE with regard to social responsibility, since it incorporates community engagement as a scholarly activity, which places emphasis on developing students as

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Bunzel, Dirk. "Real numbers, imaginary guests, and fantastic experiences : the Grand Seaside Hotel and the discursive construction of customer service /." View thesis, 2000. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20031121.101443/index.html.

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Thesis (PhD) -- University of Western Sydney, 2000.<br>Includes index. "November 2000" "Submitted in fulfillment of the requirements for the degree, Doctor of Philosophy, University of Western Sydney" Bibliography: leaves 321- 345.

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37

Beh, Soo Hian. "Human resource management competencies : implications for health service managers in the hospital system." Thesis, Queensland University of Technology, 2003.

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38

Chepkilot, Ronald Kiprop. "The development of motivational strategies for public sector workers in Kenya." Thesis, Nelson Mandela Metropolitan University, 2005. http://hdl.handle.net/10948/161.

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The purpose of this study was to develop motivational strategies for motivating public sector workers in Kenya. To achieve this objective the following procedure was followed: • An examination of the public service was undertaken and the following factors were considered: The history of the public service; Past government reform programmes; The problem of corruption; Future government reform programmes; and The motivational climate in the service. iv • A literature survey was conducted on the approaches used by organisations in motivating employees. The findings were used to develop a motivati

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Woodard, Colleen A. "Merit in Principle, Merit in Practice: An Investigation into Merit-based Human Resources Management Through the Lens of Title 5-exempt Federal Organizations." Diss., Virginia Tech, 2000. http://hdl.handle.net/10919/26893.

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This dissertation research investigates whether merit-based principles and practices are embedded into the HRM systems of 19 Title 5-exempt federal organizations. Title 5-exempt organizations, such as government corporations, serve as a vehicle for exploring the question of what constitutes merit in more loosely regulated public environments. This research fills a void in the discussion about how we can sustain a merit foundation in deregulated and decentralized federal human resources systems. It also captures previously uncollected information about HRM in some organizations that operate f

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Das, Anup Kumar. "Strategic issues in training and development in the IT service industry at Kolkata Region : a study." Thesis, Indira Gandhi National Open University, 2005. http://eprints.rclis.org/7208/1/Das_AK_Dissertation.pdf.

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Present study deals with training and development strategies in IT service industry in Kolkata region. This study highlighted present trends and common practices in training and development activities in specific and in human resources management in general. InfoTech sector is a thrust area of economic development in developing economies, like in India. Government and private joint initiatives make this sector a sunshine industry sector. Potentials of human resources explore in the professionally managed IT service companies. The training and development activities strengthen capabilities o

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Ndevu, Zwelinzima Julian. "Analysing the impact of training and development on service delivery in the City of Cape Town." Thesis, Cape Peninsula University of Technology, 2006. http://hdl.handle.net/20.500.11838/1638.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2006.<br>Every organisation needs to have well-trained and experienced human resources to perform organisational activities. In the absence of such resources, it is necessary to raise the skills levels and increase the versatility and adaptability of current personnel. The aim of the study was to analyse the impact of training and development on service delivery in the City of Cape Town. Chapter one introduced the study and includes the terms of reference, the problem statement, the objectives of the study and

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Blignaut, Alice May. "An impact and cost-benefit analysis of some SAPS personnel capacity-building programmes / by Alice May Blignaut." Thesis, North-West University, 2007. http://hdl.handle.net/10394/1816.

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Vink, Bazil Rainer. "The benefits and critical importance of diversity management in the National Department of Public Works." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/21984.

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Thesis (MBA)--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: This thesis extends research on the benefits and critical importance of diversity and proper diversity management in South African government departments, and was built on the premise that this research can provide benefits in assisting this government departments to make improvements in their diversity management and to harness the benefits of diversity. Participants in the study were the employees from the National Department Public Work's Cape Town Regional Office. The study also looks at diversity management studies

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Shareef, Reginald A. T. "Assessing organizational change: quality of work life interventions in the United States Postal Service." Diss., Virginia Polytechnic Institute and State University, 1989. http://hdl.handle.net/10919/54419.

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Because of the changing nature of our society, it is agreed by scholars and practitioners that both private and public organizations face many uncertainties. Diverse solutions have been advanced to remedy these organizational maladies. One of the most popular solutions, theoretical and applied, has been the utilization of Quality of WorkLife (QWL) interventions. The position taken in this dissertation is that in spite of the glowing testimonials about the effectiveness of QWL applications, it is still difficult to reach any definitive conclusions pertaining to the success(es) of this appro

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Krexe, Owethu Mziwabantu. "Evaluating the effectiveness of talent management strategies in rural municipalities in the Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/3215.

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South Africa has three spheres of government, of which all are battling with the delivery of services to the population due to a number of challenges (Koketso and Rust, 2012). The local sphere of government was established in 1996 by the constitution of South Africa, for promoting social and economic development at municipal-based jurisdictions (Valeta and Walton, 2008). Pillay, Subban and Qwabe (2008) state that the South African public service lacks the skills required to perform their duties effectively and this is a key restraint. To emphasise this lack of skills, in an earlier study Meyer

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Agim, Innocent Ukomadu. "Merit pay in the public sector : bright promise or false hope /." Diss., This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-02052007-081245/.

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Tshukudu, Theophilus Tebetso. "A model for evaluating training and development initiatives in the Botswana public service." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/879.

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The purpose of this study was to develop an integrated model for evaluating training and development initiatives used by the Botswana public service. To achieve this goal, the following actions were taken: A literature study was conducted to identify the scope and impact of an effective training and development initiative and its evaluation; A literature study was conducted to identify strategies for evaluating training and development initiatives. The theoretical study focused on effective training and development strategies and their evaluation and critical organisational factors that contri

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Lai, Pui-ming Amy, and 黎沛明. "Service quality in banking: a longitudinal study in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267245.

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Awan, Sahar. "The Micro Foundations Of Public Employee Behavior." Doctoral thesis, Universitat Ramon Llull, 2019. http://hdl.handle.net/10803/666874.

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La Motivació del Sector Públic (PSM) és considerada com la principal base motivacional de l’empleat del sector públic i s’ha convertit en un element fonamental en l’estudi dels treballadors del sector públic. Al llarg dels anys, PSM ha estat responsable d’explicar una sèrie de comportaments i actituds dels empleats. Aquesta tesi examina l’impacte del PSM en algunes de les actituds i comportaments dels empleats del sector públic que són importants per a l’organització. Aquesta tesi empra diverses eines empíriques per examinar un conjunt de relacions que poden ser generades pel PSM. Les actitud

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Marthinus, Kenneth Joseph. "Creating a culture of learning : recommendations for public service organisations." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6668.

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Thesis (MPA)--University of Stellenbosch, 2011.<br>ENGLISH ABSTRACT: The dawn of the new South Africa, with the election of the first democratically elected government in 1994, provided a huge service delivery challenge to the public service. Delivery challenges included, the different own affairs services that had to be amalgamated into one public service, matters of transformation, with regard to representivity of all race groups in government, and to reduce the huge backlog of access to public services to millions of South Africans previously excluded. Notwithstanding various initiatives

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