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1

United States. Dept. of Energy. Assistant Secretary for Human Resources and Administration, ed. How private customers and nonfederal governments can obtain technical resources and skills --from the U.S. Department of Energy. U.S. Dept. of Energy, Assistant Secretary for Human Resources and Administration, 1996.

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2

Sandra, Brown. Tough customer. Hodder & Stoughton, 2010.

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Sandra, Brown. Tough customer. Thorndike Press, 2010.

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Sandra, Brown. Tough customer. Large Print Press, 2011.

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Sandra, Brown. Tough customer. Simon & Schuster, 2010.

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United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection. "How do businesses use customer information: Is the customer's privacy protected?" : hearing before ... 107th Congress, 1st session, July 26, 2001. U.S. G.P.O., 2001.

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7

E, Burns Robert. Utility customer information: Privacy and competitive implications. National Regulatory Research Institute, Ohio State University, 1992.

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8

Taylor, Russell. Private banking renaissance. Lafferty Publications, 1990.

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9

United States. Department of Homeland Security. Office of Inspector General. Immigration and Customs Enforcement privacy stewardship. Dept. of Homeland Security, Office of Inspector General, 2010.

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10

Stapfer, Peter. Anreizsysteme in der Private Banking-Kundenbeziebung. Haupt, 2005.

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11

New York (State). Public Service Commission. and LMSL Inc, eds. New York telephone customer loop inventory study. LMSL, 1991.

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12

Gebistorf, Liliane. Preisgestaltung für die private Finanzplanung. Haupt, 2004.

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13

Gallery, Stephen Daiter, ed. Private views. Aperture, 2009.

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14

Brian, Kate. Untouchable (Private #3). Simon Pulse, 2006.

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15

Barnewall, Marilyn MacGruder. WG&L private banking profitability survey. Warren, Gorham & Lamont, 1989.

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16

Radu, Kenneth. A private performance: Stories. Véhicule Press, 1990.

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17

Merkow, Mark S. The E-Privacy imperative: Protect your customers' Internet privacy and ensure your company's survival in the electronic age. AMACOM, 2002.

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18

Inc, Regulatory Compliance Associates, ed. Protecting customer privacy: Management process from policies to quality control checklists. Sheshunoff Information Services, 2000.

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19

Gusev, A. I. Private banking v Rossii: Opyt ėlitnogo bankovskogo obsluzhivanii͡a. Finansist, 2003.

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20

Menge, Wolfgang. Reichshauptstadt privat. VGS, 1987.

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21

Howald, Bettina. Kundenwert im Private Banking: Eine Analyse der Einflussfaktoren und der Wirkungszusammenhänge. Haupt, 2007.

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22

1955-, Condon Bill, Gathorne-Hardy Jonathan, and Wolfe Linda 1935-, eds. Kinsey: Public and private. Newmarket Press, 2004.

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23

Marc, Singer, ed. Net worth: Shaping markets when customers make the rules. Harvard Business School Press, 1999.

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24

Weber, Gerhard. Privatleben: Fotograftie = Private life : photography. Edition Waechterpappel, 2003.

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25

Ehrhardt, David. Avoiding customer and taxpayer bailouts in private infrastructure projects: Policy toward leverage, risk allocation, and bankruptcy. World Bank, 2004.

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26

Trondsen, Eilif. Private banking: Meeting the challenge of the affluent market. SRI International, Business Intelligence Program, 1989.

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27

Charles, Proctor. Part F Cross-Border Issues, 41 The Banker–Customer Contract in Private International Law. Oxford University Press, 2015. http://dx.doi.org/10.1093/law/9780199685585.003.0041.

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This chapter revisits the banker–customer relationship. The contractual nature of the relationship considered in Chapter 15 assumed that the bank was established in England and that its customer was also resident in the same country. However, that analysis is by no means of universal. Multinational companies, for instance, may need to have bank accounts in a number of different countries; wealthy individuals may opt to maintain accounts with banks in more advanced jurisdictions to gain access to portfolio management or other services. Banks may promote their services to overseas customers and
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28

Youngman, Richard J. The perception of quality in German banking as evidenced by differences in satisfaction levels of customers of private and high street banks. 1996.

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29

Voukelatos, Vassilis. A comparison of quality expectations and perceptions of actual quality performance between the customers of the private and public sector Greek retail banks with reference to the Athens region. 1996.

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30

Umbach, Maiken, Elizabeth Harvey, Johannes Hurter, and Andreas Wirsching. Private Life and Privacy in Nazi Germany. Cambridge University Press, 2020.

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31

Umbach, Maiken, Johannes Hürter, Elizabeth Harvey, and Andreas Wirsching. Private Life and Privacy in Nazi Germany. Cambridge University Press, 2019.

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32

Umbach, Maiken, Johannes Hürter, Elizabeth Harvey, and Andreas Wirsching. Private Life and Privacy in Nazi Germany. Cambridge University Press, 2019.

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33

Private Life and Privacy in Nazi Germany. Cambridge University Press, 2019.

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34

Sweeney, Jill. Word-of-Mouth Marketing. Edited by Erina L. MacGeorge and Lyn M. Van Swol. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780190630188.013.18.

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Word of mouth (WOM) reflects informal communication between private individuals that evaluates goods and services (Anderson, 1998). It provides a highly credible means of persuasion because the communicator is not seen as having a vested interest in selling the recommended product or service. In this chapter, WOM is conceptualized as a type of advice between private parties (typically consumers), focused on goods or services, and not necessarily purposeful or directive. WOM is a very powerful tool, especially given the relatively new focus in marketing on customer engagement and the customer’s
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35

Tough Customer. Thorndike Press, 2010.

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36

Sandra, Brown. Tough Customer. Simon & Schuster, 2010.

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37

Sandra, Brown. Tough Customer. Hodder, 2010.

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38

Tough Customer. Simon & Schuster, 2010.

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39

Tough Customer. Pocket, 2011.

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40

Sandra, Brown. Tough Customer. Pocket Books, 2011.

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41

Tough Customer. audioworks, 2010.

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42

Sandra, Brown. Tough Customer. Simon & Schuster Export, 2010.

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43

Tough Customer. Audioworks, 2010.

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44

U.s. Customs Service Guide For Private Flyers. Diane Pub Co, 2004.

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45

James, Evans. Part IV The Private Law of Financial Crime, 12 Claims Arising under UK Private Law. Oxford University Press, 2017. http://dx.doi.org/10.1093/law/9780198716587.003.0012.

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Banks are in the front line of the battle against fraud and money laundering. The importance of denying banking facilities to criminals and fraudsters, especially where there is corruption among those who hold public office and the trust of their people, has been recognized in the context of claims made against banks under English law. An abiding theme of English commercial law is the desire to establish rules that are certain so that participants in commercial activity ‘know what ground to go upon’. However such certainty is difficult to achieve in circumstances where legal obligations will a
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46

Private Views. Peter Owen, 2015.

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47

Thomas, Sherry. Private Arrangements. NLA Digital LLC, 2012.

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48

Thomas, Sherry. Private Arrangements. Recorded Books, Inc. and Blackstone Publishing, 2009.

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49

Thomas, Sherry. Private Arrangements. NLA Digital LLC, 2012.

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50

Brown, Sandra. Tough Customer: A Novel. Simon & Schuster, 2011.

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