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Dissertations / Theses on the topic 'Private customers'

Author: Grafiati

Published: 28 May 2022

Last updated: 31 July 2025

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1

Akanda, Md Mahmudul Alam, and Jasmin Dzeko. "Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462.

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Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private banks have been emerged over the time in developing countries where customers’ satisfaction is the driven force of banking industry investigated in Bangladesh. In this study a conventional American Customer Satisfaction Index model has been used over Bangladesh to compare overall performance of banking industry. Customers’ satisfaction in Bangladesh has been measured from the different angle of customers’ perception based on their portf

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Burnside, Lisa Marie. "Strategies to Attract and Retain Customers for U.S. Private Country Clubs." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5834.

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The decline in the number of customers in the private country club (PCC) industry in the United States is causing a reduction of revenues, which inhibits the sustainability of the clubs. The purpose of this multiple case study was to explore marketing innovation strategies (MIS) that Arizona PCC managers used to attract and retain customers successfully. Relationship marketing theory was the conceptual framework; key constructs of the theory include customer loyalty, service quality, experience satisfaction, trust, and communication. The study explored successful MIS that PCC managers have use

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Tse, Jen-yee. "Customers' satisfaction : a key to success of the management of private residential property in Hong Kong /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B36438601.

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Tse, Jen-yee, and 謝君宜. "Customers' satisfaction: a key to success of the management of private residential property in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45008723.

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5

Saeid, Bawan, and Elma Macanovic. "Self-Service Technologies : What Influences Customers to Use Them?" Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65136.

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Background: The society has changed and become increasingly characterized by technology-facilitated interactions. Companies are starting to make use of self-service. technologies (SSTs), instead of interpersonal encounters during service deliveries. Customers’ usage of SSTs has been examined in previous research. However, previous studies have ignored the fact that different types of SSTs have different factors that influence customer's experience and decision to use them, increasing the relevance of examining one specific SST, namely private SST to achieve more accurate results regarding what

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Wallin, Julia, and Anna Lindborg. "The competition within the walls : a qualitative study about how customers reason regarding their brand choice." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-20887.

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As private labels have developed and increased in recent years, customers’ options have grown. The purpose of this qualitative study is to explore how customers reason when they choose a brand in a Swedish sportswear store, which offers both private labels and national brands. More specifically, the following attributes, private labels versus national brands, customer behavior, and store layout are considered in order to address a possible complexity in the brand choice. The empirical material was collected through twelve exit interviews outside Stadium stores in four cities, combined with fou

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Zaltom, Mohamed M. "Service quality in Libyan commercial banking sector from customers' and bankers' standpoints : a comparative study between the public and private sector." Thesis, Liverpool John Moores University, 2010. http://researchonline.ljmu.ac.uk/5980/.

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8

Сотник, Ірина Миколаївна, Ирина Николаевна Сотник, Iryna Mykolaivna Sotnyk, Владислав Анатолійович Мандрика, Владислав Анатольевич Мандрыка та Vladyslav Anatoliiovych Mandryka. "Экономическое обоснование установки солнечных батарей для частных потребителей электроенергии". Thesis, Сумский государственный университет, 2016. http://essuir.sumdu.edu.ua/handle/123456789/49829.

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В связи с постоянным повышением тарифов на электроэнергию для украинских потребителей становится целесообразным не только экономить, но и зарабатывать за счет поставщика электроэнергии. Это стало возможным после принятия закона Украины № 514-19 от 4.06.2015 г. «О внесении изменений в некоторые законы Украины относительно конкурентных условий выработки электроэнергии из альтернативных источников энергии». Данный закон позволяет простым украинцам без значительных бюрократических нюансов получать прибыль от продажи выработанной частным домохозяйством «зеленой» электроэнергии за счет устано

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Rönningen, Sanne, and Li Palmqvist. "Incitaments roll vid privat pensionssparande : Hur slopandet av avdragsrätten i produkten individuellt pensionssparande påverkat kundbeteendet." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129774.

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Bakgrund: Sveriges befolkning blir äldre och den allmänna pensionen sjunker. I en sådan situation blir ett privat pensionssparande allt viktigare. Trots detta har Regeringen valt att slopa avdragsrätten i produkten individuellt pensionssparande (IPS). Efterslopandet av avdragsrätten i IPS är det fortfarande kunder som inte har ändrat sitt beteende. En problematik uppstår kring hur dessa kunder ska hanteras och vilka marknadsmässiga mekanismer som styr deras beteende. Syfte: Inom ramen för marknadsföring är syftet att undersöka kundbeteendet när ett incitament försvinner och tidigare förutsättn

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10

Johansson, David, and Mikael Westin. "CRM-En fallstudie av Nordea Private Banking." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23378.

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Title: CRM – A case study of Nordea Private Banking Autors: David Johansson & Mikael Westin Advisor: Ulf Aagerup Level: Bachelor thesis in International marketing, (15 ECTS), Spring 2013. Keywords: CRM, Relationship marketing, Private Banking Question: How does Nordea Private Banking work with CRM to get high customer loyalty? Purpose: Study and to learn how Nordea Private Banking is w

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11

Firmino, Cristiana Furtado. "Reclamações : a sua importância nas unidades de saúde privadas : um estudo de caso." Master's thesis, Universidade Nova de Lisboa. Escola Nacional de Saúde Pública, 2011. http://hdl.handle.net/10362/9303.

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RESUMO - O sector privado da saúde tem registado um forte crescimento em Portugal. Como principais factores apontam-se a crescente preocupação dos indivíduos com a sua saúde, o aumento do poder de compra, a possibilidade de exercer a escolha do seu prestador de cuidados, o maior conforto proporcionado no consumo de cuidados de saúde e o acesso mais rápido a esses cuidados (por comparação com o serviço público). Em consequência desses factores, existe por parte da instituição privada de saúde a necessidade de apostar num sistema de gestão de reclamações capaz de dar uma resposta rápida às nece

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Raimi, Taofiq. "Achieving customer satisfaction in a private housing organisation in Nigeria." Thesis, University of Liverpool, 2017. http://livrepository.liverpool.ac.uk/3014173/.

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Achieving customer satisfaction in a private housing organisation in Nigeria by Raimi, Taofiq “Housing is one of the necessities of life after food” (Taiwo and Adeboye, 2013, p.79) and is ranked second (only) to food in the hierarchy of human needs (Afolayan et al., 2010). However, housing acquisition takes a substantial portion of an individual income or household savings. This perhaps explains the importance people attach to their investment in housing as well as the frustration and dissatisfaction if their expectations are not met by their home-developers. This study examines the problem of

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Ojala, Aleksi, and Edward Taifa Defuro. "Private Entrepreneur Personal Branding : Brand Creation and Customer Brand Engagement." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-48471.

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The aim of this study is to investigate how self-employed entrepreneurs create and manage their brands and how the entrepreneurs engage customers to their brands in online and offline contexts. Furthermore, the viewpoints of entrepreneurs towards branding will be explored To answer the research question, a qualitative, multiple case study was conducted. The primary data was collected by semi-structured interviews and the secondary data was obtained by studying the entrepreneur´s social media behaviour. This study found that entrepreneurs build their brands by utilizing their own personalities

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14

Dennison, David Brian. "The status, rights and treatment of persons with disabilities within customary legal frameworks in Uganda: A study of Mukono District." Doctoral thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/27074.

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This thesis addresses the question: How do customary legal frameworks impact the status, rights and treatment of persons with disabilities? It is motivated by two underlying premises. First, customary legal frameworks are highly consequential in Sub-Saharan contexts. Second, human impairments are likely to impact status, rights and treatment in customary legal scenarios. In addition, the reality of deep legal pluralism and an anthropologically versed conception of customary law inform the research design. Customary legal content is rightly discerned by researching its substance and application

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Maphalle, Kagiso Annette. "Succession in woman-to-women marriages under customary law: a study of the Lobedu Kingdom." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/26908.

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This study looks into the ways in which official customary law addresses succession complexities and legitimacy in woman-to-woman marriages. The social, political, cultural and legal background against which these marriages are concluded show the history of succession in woman-to-woman marriages and the position of women and children. The thesis highlights provisions of customary succession laws legislators sought to redress through the Reform of Customary Law of Succession and Related Matters Act 11 of 2009 and the Recognition of Customary Marriages Act 120 of 1998, which affect widowed spous

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16

Ulicney, Mandy L. "Implementation of database marketing in the private club industry." Kent State University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=kent1310475732.

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Nouri, Divina. "Boat insurance from the customer’s perspective : - A study on what aspects private policyholders value most in Swedish insurance companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45500.

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People play a major role in the marketing of services, due to the fact services are intangible, and customers look for ways to determine the quality of services. Since services differ from physical goods, service providers need to understand how they affect their organizations. Furthermore, the criterion for satisfaction is different and the customer participates in the process, hence the interest to study this more thoroughly.

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Krume, Tim [Verfasser], Markus [Gutachter] Rudolf, and Sabine B. [Gutachter] Rau. "Private banking rating : evaluating private banking providers from a customer's perspective / Tim Krume. Gutachter: Markus Rudolf ; Sabine B. Rau." Vallendar : WHU - Otto Beisheim School of Management, 2016. http://d-nb.info/111353849X/34.

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Krume, Tim Verfasser], Markus [Gutachter] [Rudolf, and Sabine B. [Gutachter] Rau. "Private banking rating : evaluating private banking providers from a customer's perspective / Tim Krume. Gutachter: Markus Rudolf ; Sabine B. Rau." Vallendar : WHU - Otto Beisheim School of Management, 2016. http://nbn-resolving.de/urn:nbn:de:hbz:992-opus4-1242.

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20

HERMANSSON, ULRIKA. "A multi-dimensional model and approach for evaluation of service quality in private education : A key to competitiveness on a rapidly changing market." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-159016.

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På grund av den kraftiga tillväxt som skett i servicesektorn, vilken idag står för ungefär 70 procent av den totala ekonomiska aktiviteten i världen, har anpassning till nya krav blivit en förutsättning för att säkra en stark position på en snabbt föränderlig och konkurrensutsatt marknad. Oron för kvalitet har därmed vuxit och begreppet är idag, mer än någonsin, en viktig del av en organisations verklighet och vardag. Tidigare modeller för utvärdering av servicekvalitet betonar att kvalitetsbegreppet är mångfacetterat. Trots detta föreslås dessa modeller vara ganska begränsade utifrån en helhe

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21

Cheung, Kit-ling Agnes. "Evaluation of value-added service on customer satisfaction in private residential property /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B35808482.

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Cheung, Kit-ling Agnes, and 蔣潔玲. "Evaluation of value-added service on customer satisfaction in private residential property." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45008358.

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Eskyte, Ieva. "Creating effective customer policies for disabled people in the mainstream private market." Thesis, University of Leeds, 2015. http://etheses.whiterose.ac.uk/12911/.

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This thesis explores inequality and exclusion of disabled people as customers in the European single market and identifies potential causes of market inaccessibility and opportunities for creating more effective customer policies. The study adapted the concept of the ‘travel chain’ and examined disabled customers’ experience in acquiring customer information, traveling to the shop, navigating retail premises, and interacting in a shop. While the capitalistic nature of and processes in the market prohibit customers from fully exercising customer freedom and choice, for disabled people, customer

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Keller, René W. "Web 2.0 im Private Banking : die Auswirkungen moderner Internetdienste auf den Beratungsprozess /." Bern [u.a.] : Haupt, 2008. http://www.gbv.de/dms/zbw/588208043.pdf.

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Anderberg, Jesper, and Nazdar Fathullah. "A machine learning approach to enhance the privacy of customers." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20629.

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Under ett telefonsamtal mellan en kund och en representant för ett företag utbyts en mängd information. Allt från en kunds namn, identifikationsnummer, hemadress till väderkonversationer och mer vardagliga ämnen. Kunskap om sin kundbas är en viktig del av ett företags verksamhet. Det finns därför ett behov av att analysera samtalet mellan kund och företag, för att utveckla och förbättra den övergripande kundservicen och kundkännedomen. Med nya lagstiftningar som GDPR måste dock särskild hänsyn tas vid lagring av personlig information.I detta arbete, undersöker vi möjligheterna att klassificera

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Yeung, Cheuk-chi. "An evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties." Click to view the E-thesis via HKUTO, 2009. http://sunzi.lib.hku.hk/hkuto/record/B42556338.

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Badejogbin, Rebecca Emiene. "An analysis of the process of ascertainment and application of customary law in the formal institutions of adjudication: Nigeria and South Africa." Thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/28996.

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Judges of formal courts in Nigeria and South Africa do not easily have access to the contents of customary law they are required to apply in the course of adjudication and this has been a major challenge. This thesis examines the processes that courts adopt in the ascertainment and application of living customary law in Nigeria and South Africa in order to discover factors that influence the ascertainment and application of customary law. This research is qualitative in nature and utilises both doctrinal and empirical methods to make its findings. It examines the conceptualization of customary

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Gebistorf, Liliane. "Preisgestaltung für die private Finanzplanung /." Bern [u.a.] : Haupt, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012917262&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Van, Heerden Johannes Francois. "Customer service at a private hospital in the North–West Province / Johannes van Heerden." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4503.

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The South African private healthcare industry is a very competitive market. The three key role players in this industry all market themselves as institutions that provide quality care and service. As a result of this marketing, customers attend these private institutions with the expectation that they will receive quality service. This study centres around the research of customer service at a private hospital or private healthcare institution. The objective was to measure the expectations and perceptions of customers who made use of the services at the private healthcare institution. Thereaft

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Kos, Kalia Olena. "Private banking performance and customer relationship management : an exploratory study comparing switzerland and india /." St. Gallen, 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017050618&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Dahlgren, Sanne, and Beatrice Tabell. "Personalized Advertising Online and its Difficulties with Customer Privacy." Thesis, Karlstads universitet, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-66218.

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Purpose: The aim of this paper is to explain and to create an understanding if personalized advertising online creates value for customers. Design/methodology/approach: A qualitative study through 14 semi-structured interviews. Findings: The study found personalized advertising to be seen as value co-creation in some cases, but because privacy concerns exist and affect the perception of advertising, it can in many cases lead to value co-destruction instead. It is thus a consideration between privacy concerns and the perceived value of the personalized advertising that decides if the offering

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Alemán, Izquierdo Renzo Moisés, and Manrique Angel Enrique Fernández. "Análisis del uso de los depósitos aduaneros en las empresas importadoras de vehículos livianos en Lima metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2018. http://hdl.handle.net/10757/625937.

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La presente tesis realiza el análisis y evaluación del uso de los depósitos aduaneros en las empresas importadoras de vehículos livianos en Lima Metropolitana mediante la aplicación de entrevistas a profundidad que evalúa la percepción de las principales empresas importadoras de vehículos livianos y los depósitos aduaneros con mayor participación en Lima Metropolitana. Estos resultados fueron empleados y codificados para mostrar la relación y diferencias de intereses en función a tres variables que permiten comprender el comportamiento en el tiempo, la capacidad de los depósitos aduaneros

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Yeung, Cheuk-chi, and 楊卓芝. "An evaluation of the customer relationship management (CRM) in improving service quality of the private residential properties." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B42556338.

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Zaum, Christian [Verfasser], Markus [Gutachter] Rudolf, and Jürgen [Gutachter] Weber. "Customer portfolio management : an application to private wealth management / Christian Zaum. Gutachter: Markus Rudolf ; Jürgen Weber." Vallendar : WHU - Otto Beisheim School of Management, 2016. http://d-nb.info/1113594586/34.

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Zaum, Christian Verfasser], Markus [Gutachter] [Rudolf, and Jürgen [Gutachter] Weber. "Customer portfolio management : an application to private wealth management / Christian Zaum. Gutachter: Markus Rudolf ; Jürgen Weber." Vallendar : WHU - Otto Beisheim School of Management, 2016. http://nbn-resolving.de/urn:nbn:de:hbz:992-opus4-381.

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Götz, Christoph. "Customer-focused E-learning im Geschäftsfeld "private Vermögensberatung" : [dargestellt am Beispiel eines internetbasierten Hypermediasystems zur Analyse von Finanzinnovationen] /." Nürnberg : Datev, 2003. http://www.gbv.de/dms/zbw/377621811.pdf.

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Elmayar, Ashraf. "Assessing the perceived service quality levels in the Libyan private and public banking sectors : a customer perspective." Thesis, Northumbria University, 2011. http://nrl.northumbria.ac.uk/4421/.

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It is increasingly being recognised that service quality has a strong correlation with customer satisfaction. Researchers have debated the topic of private banking sector versus public banking sector in both Western and Far East countries, and found that the private banking sector outperforms the public banking sector in many areas, including productivity, efficiency, and profitability. However, literature and empirical studies on banking service quality in Libya are scarce, and this potentially impacts on organisation performance. This research aimed to assess and compare the levels of servic

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Stettler, Roger. "Marktorientierte Strategien im Private Banking : Standardisierte versus individualisierte Betreuungskonzepte /." Table on contents, 2008. http://aleph.unisg.ch/hsgscan/hm00231764.pdf.

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Tsui, Lee-lee, and 徐莉莉. "Early post-second world war baby boomer's expectations on the quality of private property management service in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B42905606.

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Günter, Manuel. "Customer-based IP service monitoring with mobile software agents /." Basel [u.a.] : Birkhäuser, 2002. http://www.loc.gov/catdir/enhancements/fy0812/2002074391-d.html.

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Frehse, Julia, Irina Brezgina, and Margaux Debouchaud. "Is E-personalisation a danger for the customers privacy? : A study on JIBS students." Thesis, Jönköping University, JIBS, Business Administration, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-1342.

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<p>Background: From a marketing perspective, personalisation of online advertising is a very promising way of reaching customers and will play an increasingly important role in the future. Personalisation on the Internet is far more widespread than in the offline world and can cover all online interactions when it comes to the question of what information to personalise. It directly relates to the issue of privacy of personal data and creates a need for a privacy policy that clarifies the relation between personalisation and privacy.</p><p>Problem: Personalisation represents one of the main ad

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LIPPI, ANDREA. "Gli investimenti non finanziari nel private banking: scelte strategiche, aspetti tecnico-valutativi e modalità di customer relationship management." Doctoral thesis, Università Cattolica del Sacro Cuore, 2007. http://hdl.handle.net/10280/115.

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L'obiettivo della ricerca è evidenziare se l'investimento in beni non finanziari è preso in considerazione dalle private banks operanti in Italia nella costruzione dei portafogli dei loro clienti facoltosi, se nel processo di ottimizzazione siano seguite le logiche della modern portfolio theory e quali modalità vengono adottate nella fase di presentazione delle performance. si procede quindi ad esaminare gli investimenti in oro, in arte, in diamanti, in vino e in immobili per verificarne gli impatti sulla rischiosità e sulle performance di portafoglio.<br>The goal of this thesis is to verify i

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LIPPI, ANDREA. "Gli investimenti non finanziari nel private banking: scelte strategiche, aspetti tecnico-valutativi e modalità di customer relationship management." Doctoral thesis, Università Cattolica del Sacro Cuore, 2007. http://hdl.handle.net/10280/115.

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L'obiettivo della ricerca è evidenziare se l'investimento in beni non finanziari è preso in considerazione dalle private banks operanti in Italia nella costruzione dei portafogli dei loro clienti facoltosi, se nel processo di ottimizzazione siano seguite le logiche della modern portfolio theory e quali modalità vengono adottate nella fase di presentazione delle performance. si procede quindi ad esaminare gli investimenti in oro, in arte, in diamanti, in vino e in immobili per verificarne gli impatti sulla rischiosità e sulle performance di portafoglio.<br>The goal of this thesis is to verify i

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Dage, Hannah, and Thomassen Sandra Slydal. "Faktorer för långsiktiga relationer med hyresgäster : En jämförande studie mellan kommunala och privata bostadsföretag." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19538.

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Titel: Faktorer för långsiktiga relationer med hyresgäster - En jämförande studie mellan kommunala och privata bostadsföretag Nivå: Examensarbete för kandidatexamen i företagsekonomi Författare: Hannah Dage, Sandra Slydal Thomassen Handledare: Akmal Hyder Datum: 2015 - Maj Syfte: Syftet med studien är att jämföra kommunala och privata bostadsföretag i deras arbete med förtroende, engagemang och kundnöjdhet för att skapa långsiktiga relationer med hyresgäster. Metod: Studien har omfattat en kvalitativ metod. Semistrukturerade intervjuer har genomförts med tio respondenter från olika kommunala o

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Sarkar, Mainak. "Three essays on artificial intelligence models for customer relationship management." Thesis, Cergy-Pontoise, Ecole supérieure des sciences économiques et commerciales, 2022. http://www.theses.fr/2022ESEC0002.

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La thèse se compose de trois essais sur "Modèles d'intelligence artificielle pour la gestion de la relation client". En particulier, les essais sont construits sur de nouveaux algorithmes d'apprentissage en profondeur connus sous le nom de réseaux de neurones à mémoire longue et courte durée (LSTM). Le premier essai montre que les réseaux de neurones LSTM, qui reposent exclusivement sur des données brutes en entrée, peuvent remplacer les modèles basés sur l'ingénierie des fonctionnalités pour prédire le comportement des clients dans le contexte du marketing direct. Dans le deuxième essai, je d

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Berglund, Sara, and Olivia Nilsson. "Integrated Solutions and the Needed Capabilities: A Supplier and Customer Perspective : A Case Study of a Public-Private Business Relationship within the Defence and Security Sector." Thesis, Karlstads universitet, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78615.

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The manufacturing industry has experienced a change in the business environment during the last decade and has started to explore the possibilities of integrating products and services into new bundled offerings. A great deal has been published about this new phenomenon and it is often referred to as integrated solutions. When implementing an integrated solution it requires changes in the organizational structure, resulting in a need to develop further capabilities. Capabilities are explained as complex bundles of skills and accumulated knowledge possessed by organizations that enables them to

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Chan, Lin-hung. "The effectiveness of ISO 2000 quality system in improvement of customer services in private residential properties in Hong Kong /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B38026284.

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Chan, Lin-hung, and 陳蓮雄. "The effectiveness of ISO 2000 quality system in improvement of customer services in private residential properties in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45008851.

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Lin, Hsiao-Chi, and 林曉琪. "Studies on the Profitability Contributed by Customers for Private Wealth Management." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/90795945936841248798.

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碩士<br>國立東華大學<br>國際企業學系<br>97<br>The paper aims to analyze how high asset customers affect the wealth management customer profitability contribution based on the data collected from the case financial institution's wealth management customers. The paper builds the model of evaluating the high asset customer profitability contribution in order to provide the reference for the financial institution in making marketing strategies for wealth management and allocating marketing resources, and to provide different marketing strategies for the customers of different profitability contribution so that

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Rebolo, João Pedro Matias. "Can we seduce customers to buy private label products by using irrelevant attributes?" Master's thesis, 2020. http://hdl.handle.net/10400.14/29706.

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Private Label brands (often referred to as low-cost options) are the strategy retailers found to offer quality products at affordable prices, allowing families to fulfil their needs and better manage their monthly disposable income. However, these brands tend to suffer from lack of identity, poor perception of quality and scepticism, which often disappear after people start consuming the products. This dissertation aims to test to which extent the presence of Irrelevant Attributes effectively contributes to reducing perceived quality deficits through the creation or enhancement of brands’ per

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