Academic literature on the topic 'Public and service relations'

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Journal articles on the topic "Public and service relations"

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HEYLIN, MICHAEL. "Public relations, chemistry, and public service." Chemical & Engineering News 74, no. 42 (1996): 39. http://dx.doi.org/10.1021/cen-v074n042.p039.

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Leheza, Yevhen, Denys Vlasenko, Yevhen Shcherbyna, and Vita Moroz. "Service legal relations." DIXI 25, no. 1 (2023): 1–12. http://dx.doi.org/10.16925/2357-5891.2023.01.09.

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The research is devoted to the coverage of international legal acts and standards in European and international practice for the provision of public services as a direction of reforming legal education in Ukraine. Review of materials and methods is performed on the basis of analyzing documentary materials on regulation of the ser-vice legal relations. The directions of improving domestic legislation on the provision of public services taking into account international legal standards are proposed: 1) the development of the theory of public services, which consists in consolidating conceptual a
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Aryani, Indah Permata, Wiratri Anindhita, and Dini Safitri. "Peran Public Relations dalam Pelayanan Publik di Badan Kepegawaian Negara (BKN) Pusat." Jurnal Indonesia : Manajemen Informatika dan Komunikasi 5, no. 1 (2024): 80–89. http://dx.doi.org/10.35870/jimik.v5i1.428.

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Every government institution must maintain a harmonious relationship with the community. As the front guard in establishing relationships between an organization and its public, public relations has a very important role in providing quality and satisfying public services for the community. The State Civil Service Agency as an institution that has responsibility for the management of the State Civil Apparatus makes public service one of the priorities that has targets that must be effective and efficient so that it must be taken seriously. This study aims to find out what roles are played by P
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Barbulovic, Sasa. "Public relations of the public service media." Kultura, no. 139 (2013): 299–313. http://dx.doi.org/10.5937/kultura1339299b.

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GÜREL, EMET. "PUBLIC RELATIONS IN SERVICE MARKETING." Journal of International Social Research 9, no. 45 (2016): 803. http://dx.doi.org/10.17719/jisr.20164520656.

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Presnyakov, M., and S. Channov. "Distinction Between Public-service and Public-service Relations as Areas of Regulation of Service and Labour Law." Voprosy trudovogo prava (Labor law issues), no. 12 (December 1, 2020): 42–51. http://dx.doi.org/10.33920/pol-2-2012-05.

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The article analyses the issues of the allocation of various types of service relations in the context of regulation of their service and labor laws. The authors conclude that it is permissible to distinguish various types of service relations, including those related to public-service relations and those related to the service. In the future, this classification can become the basis for distinguishing between the areas of regulation of service and labor law, however, at present the current legislation does not allow this division to be carried out in this way.
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Benson, Linh, Huay Thúy Thanh, and Bảo Nga Thao. "Public Management: A New Public Service Oriented Concept of Public Service." Journal of Asian Multicultural Research for Economy and Management Study 2, no. 3 (2021): 29–36. http://dx.doi.org/10.47616/jamrems.v2i3.124.

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This article discusses the application of the new public service concept in serving the public. This is based on the Public Administration Problem in its development which has gone through several stages. As one of the countries in the world, of course, it is part of the global administration system, which always develops in accordance with the development of contradictions and mutual relations between nations in the world. So that the implementation of the new public service can have an impact on the implementation of the New Public Service with an awareness of the real role of the state. It
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Jumma Mahmood, Abbas, and Tazhan Dlshad Kareem. "Enhancing Public Relations in the Tourism Industry." Journal of University of Raparin 12, no. 1 (2025): 338–57. https://doi.org/10.26750/vol(12).no(1).paper17.

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Region, The aim of this study is to explore how Public Relations can enhance tourism services in the Kurdistan specifically focusing on guest satisfaction with public relations staff and the quality of hotel services in Sulaimani city. This research evaluates aspects such as (service styles, accommodations, foods and drinks) within hotels in the Sulaimani. The study is stands out to be one of the most descriptive studies that have been used to achieve its goals. Also, the study included tourists who visited hotels in Sulaimani city. The research focuses on the five-star hotels in this city of
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Gillespie, A. Gray. "The Public Service Staff Relations Board." Relations industrielles 30, no. 4 (2005): 628–42. http://dx.doi.org/10.7202/028655ar.

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Archibugi, Daniele, Giuseppe Ciccarone, Mauro Mare, Bernardo Pizzetti, and Flaminia Violatiabstract. "Triangular Relations in Public Service Economics." International Review of Applied Economics 17, no. 1 (2003): 49–68. http://dx.doi.org/10.1080/713673168.

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Dissertations / Theses on the topic "Public and service relations"

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Smělá, Jitka. "Public relations ve zdravotnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-75983.

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The aim of my thesis is to analyze and evaluate instruments and methods used by public relations in selected health facilities. Determine which instruments of public relations are used most often and whether the effects brought by the organization expects from them. Will be discussed and possible solutions the shortcomings and problems in this sphere.
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Tsang, Wa-chung. "A review of staff relations in relation to public sector reform in Hong Kong." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38701960.

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Strand, Karen. "Applying Public Relations Theory to Assess Service-Learning Relationships." Thesis, University of South Florida, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=1554008.

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<p> In Service-Learning (S-L) partnerships, universities and community organizations exchange resources and influence. Community engagement scholars Cruz and Giles proposed that relationships within S-L partnerships serve as units of analysis for the study of community outcomes of engagement. Yet, the scholarship of engagement lacks a suitable instrument to assess such relationships. This study brings together two lines of scholarship-relationship studies within community engagement and cocreational studies within public relations-to address the problem of assessing the community outcomes of S
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Jonas, Julia. "Service thinking = Service action? : Service thinking in a public transport network surrounding." Thesis, Karlstad University, Service Research Center, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1147.

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<p>Service thinking and the transition from a product-logic-perspective to a process-perspective are catchwords in current management research (e.g. Grönroos 2000, Kowalksowski 2006, Söderström 2003, Stremersch et al. 2001, Oliva & Kallenberg 2003, Lele 1986) While the product-logic is based on value distribution via the transition of a ready-made product or service, the service-process logic focuses on value-in-use that is created together with the customer. (Grönroos 2007) In the current service management view, value creation is regarded as the result of exchange with network partners in th
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Ziani, Salim. "Service public et obligations de service public." Thesis, Strasbourg, 2013. http://www.theses.fr/2013STRAA011.

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Le service public est, en droit français, un concept central du droit de l’action publique dont les fondements théoriques et doctrinaux reposent sur la garantie de la solidarité sociale et sur la préservation d’un intérêt général holiste par l’action de l’État et des personnes publiques. Cependant, si le droit national connaît depuis plusieurs décennies une notion spécifique nommée l’ « obligation de service public », renvoyant à un moyen d’investiture d’un tiers partenaire de l’administration pour lagestion d’un service d’intérêt général, il faut savoir que se diffuse aujourd’hui une autre co
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Hogg, Gillian. "Service quality in business advisory services : the case of the public relations industry in Scotland." Thesis, University of Stirling, 1996. http://hdl.handle.net/1893/2583.

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The thesis concerns quality of service in the context of business advisory services. The economic rationale for improving any quality standard is based on the theory that by creating customer satisfaction and a perception of service quality, an organisation can retain its existing customers and attract new business, thus improving market share. This argument is based on the assumption that by improving the quality of the service delivered to customers, product offerings can be differentiated in such a way as to improve customer value. This is a customer defined approach to quality and assumes
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Beauvais, Grégory. "Téléservice public et service public." Lille 2, 2008. http://www.theses.fr/2008LIL20011.

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L’administration française connaît, depuis quelques années, une accélération de l’utilisation des technologies de l’information et de la communication. Celles-ci ont pour but d’améliorer l’organisation interne et externe de l’administration et des services publics. Dans ce cadre, se mettent en place des prestations d’intérêt général d’un genre nouveau : les téléservices publics. Un téléservice public est une activité d’intérêt général, mise en œuvre directement ou indirectement par une personne publique, qui utilise les outils de télécommunication. Cette définition rappelle celle du service pu
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Amar, Jacques. "De l'usager au consommateur de service public." Paris 9, 1999. https://bu.dauphine.psl.eu/fileviewer/index.php?doc=1999PA090002.

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La situation des usagers des services publics se définit à partir des règles de droit public : c'est une situation inégalitaire dans laquelle les droits des individus diffèrent fortement suivant qu'ils s'adressent à un service public administratif ou à un service public industriel et commercial. L'étude du droit de la consommation nous a permis de montrer le caractère erroné de cette distinction. Parti dans un premier temps du conflit existant entre la réalisation de l'intérêt général incarné par le service public et la recherche par le consommateur de la satisfaction de son intérêt particulie
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Boulle, Jean-Pierre. "La prérogative de service public." Nice, 1996. http://www.theses.fr/1996NICE0013.

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La consécration jurisprudentielle du concept de service public a autorisé un renouveau des règles du droit applicable aux activités de la puissance publique. Plusieurs définitions, plusieurs fonctions caractérisent ainsi la notion de service public. Compétence plus étendue du juge administratif, extension du champ d'application des règles du droit administratif sont les conséquences directes. 1/ La loi de substitution : la mesure de police est devenue structure de service public: le droit administratif a été structuré. Globalement, le service public participe à la qualification publique de la
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Cluzel-Métayer, Lucie. "Le service public et l'exigence de qualité." Paris 2, 2004. https://buadistant.univ-angers.fr/login?url=https://bibliotheque.lefebvre-dalloz.fr/secure/isbn/9782247099269.

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Expression du recentrage de l'action publique sur la satisfaction des usagers, l'exigence de qualité est devenue incontournable pour les services publics. Au départ introduite sous la forme de démarches participatives, la qualité est aujourd'hui au cœur des démarches d'assurance qualité et de responsabilisation. Si l'emprunt au secteur privé est indéniable, les ajustements auxquels la transposition de ce précepte a donné lieu témoignent de l'émergence d'une conception spécifique de la qualité, propre aux services publics et ayant des répercussions juridiques inattendues. Aussi, les composantes
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Books on the topic "Public and service relations"

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Great Britain. Office of the Minister for the Civil Service., ed. Service to the public. H.M.S.O., 1988.

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Muneto, Ozaki, ed. Labour relations in the public service: Developing countries. International Labour Office, 1988.

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Birr, Tim. Public and media relations for the fire service. Fire Engineering, 1999.

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Corby, Susan. Employee Relations in the Public Services. Taylor & Francis Group Plc, 2004.

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1958-, Adler Glenn, and National Labour & Economic Development Institute., eds. Public service labour relations in a democratic South Africa. Witwatersrand University Press, 2000.

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Pat, Bowman, Bing Richard, and CAM Foundation, eds. Financial public relations. Boston, 1993.

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Services, Narcotics Anonymous World. Public relations handbook. Narcotics Anonymous World Services, 2006.

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Crosson, Patricia H. Public service at public colleges: Mission and management. American Association of State Colleges and Universities, 1985.

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Organisation for Economic Co-operation and Development., ed. Administration as service, the public as client. Organisation for Economic Co-operation and Development, 1987.

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Mark, Thompson. Collective bargaining in Canada's public service. University of Toronto Press, 2002.

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Book chapters on the topic "Public and service relations"

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Texter, Lynne A., and Michael F. Smith. "Public Relations and Public Service." In Voices of Strong Democracy. Routledge, 2023. http://dx.doi.org/10.4324/9781003448617-17.

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Limoncelli, Amy. "“A Conscious Public Relations Effort”." In Britain and the International Civil Service. Routledge, 2024. http://dx.doi.org/10.4324/9781032646596-5.

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Dell’Aringa, Carlo. "Reforming Public Sector Labor Relations." In Strategic Choices in Reforming Public Service Employment. Palgrave Macmillan UK, 2001. http://dx.doi.org/10.1057/9781403920171_1.

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Blanding, Warren. "Improving the Customer Service Department’s Public Relations." In Practical Handbook of CUSTOMER SERVICE OPERATIONS. Springer US, 1989. http://dx.doi.org/10.1007/978-1-4613-1645-9_16.

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Fennelly, Lawrence J., and Marianna A. Perry. "Public Relations and the Art of Service." In Security Officers and Supervisors. CRC Press, 2024. http://dx.doi.org/10.4324/9781003402718-9.

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Walsh, Pat, Raymond Harbridge, and Aaron Crawford. "Public Sector Industrial Relations in New Zealand." In Strategic Choices in Reforming Public Service Employment. Palgrave Macmillan UK, 2001. http://dx.doi.org/10.1057/9781403920171_8.

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Lansbury, Russell D., and Duncan K. Macdonald. "Employment Relations in the Australian Public Sector." In Strategic Choices in Reforming Public Service Employment. Palgrave Macmillan UK, 2001. http://dx.doi.org/10.1057/9781403920171_9.

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Fryer, R. H. "Public Service Trade Unionism in the Twentieth Century." In Industrial Relations in the Public Services. Routledge, 2024. http://dx.doi.org/10.4324/9781003502241-2.

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Maartens, Brendan. "Narratives of service, sacrifice and security." In Propaganda and Public Relations in Military Recruitment. Routledge, 2020. http://dx.doi.org/10.4324/9780429319624-19.

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Mailly, R., S. J. Dimmock, and A. S. Sethi. "Industrial Relations in the National Health Service Since 1979." In Industrial Relations in the Public Services. Routledge, 2024. http://dx.doi.org/10.4324/9781003502241-4.

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Conference papers on the topic "Public and service relations"

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Jeljeli, Riadh, Faycal Farhi, Samira Setoutah, et al. "Analyzing the Effect of Artificial Intelligence on Message Personalization and Media Monitoring in the United Arab Emirates-Based Public Relations." In 2024 International Conference on Intelligent Computing, Communication, Networking and Services (ICCNS). IEEE, 2024. https://doi.org/10.1109/iccns62192.2024.10776448.

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Catana, Emilia Lucia. "PARTICULARITIES OF REMEDIES IN THE MATTER OF AWARDING PUBLIC PROCUREMENT CONTRACTS IN ROMANIA." In 11th SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS 2024. SGEM WORLD SCIENCE, 2024. https://doi.org/10.35603/sws.iscss.2024/s02/14.

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The overall purpose of this paper is the analysis of remedies in the matter of awarding public procurement contracts, with emphasis on the Romanian case, in the context of EU law. Methodologically, the study aims to analyse Romanian Law no. 101/2016 on appeals and remedies for the award of public contracts, sectorial contracts and works concession contracts and service concession contracts, as well as for the organization and operation of the National Council for the Settlement of Complaints. This law transposes the Directive 89/665/EEC on the coordination of laws, regulations and administrati
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Kania, Dessy, Rivi Handayani, and Helen Diana Vida. "Strategi Personal Digital Branding Profesi Pengacara Pada lnstagram @Hotmanparisofficial." In Indonesia Public Relations Conference. #IndonesiaBicaraBaik, 2022. http://dx.doi.org/10.36782/iprc01.

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Digital media, especially social networks like Instagram contributes to the emergence of a worldwide culture also known as a virtual community. The following study's goal is to define and pinpoint the personal branding tactics used by Hotman Paris to promote his legal services through social media posts on Instagram. The research method used in this research is qualitative with case study method. As a very popular and controversial lawyer, Rotman Paris not only actively uses Instagram as a medium to promote his legal services, but he also shares information and knowledge, handles a problem, in
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Suharto, Didik G., Widodo Muktiyo, and Kristina Setyowati. "Public Service Quality of Village Government In Intergovernmental Relations Perspective." In 2016 International Conference on Public Management. Atlantis Press, 2016. http://dx.doi.org/10.2991/icpm-16.2016.111.

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Li, Hongxin, Jing Ma, and Weihe Duan. "The Standardization of Online Public Relations Is Imperative." In 2010 International Conference on Management and Service Science (MASS 2010). IEEE, 2010. http://dx.doi.org/10.1109/icmss.2010.5576606.

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Gao, Sidong, and Xiumei Sun. "Research on Enterprise Crisis Public Relations Strategies under Web2.0 Environment." In 2010 International Conference on Management and Service Science (MASS 2010). IEEE, 2010. http://dx.doi.org/10.1109/icmss.2010.5578392.

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Xiang, Meilin. "The Research Progress and Suggestion Strategy of Health Service Accessibility." In 2021 International Conference on Public Relations and Social Sciences (ICPRSS 2021). Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.211020.172.

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Guangming, Yang. "RESEARCH OVERVIEW ON GOVERNMENT PUBLIC RELATIONS." In International Symposium on Multidisciplinary Inclusive Education, Management and Legal Services (ISMIEMLS). Volkson Press, 2018. http://dx.doi.org/10.26480/ismiemls.01.2018.07.09.

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Brinkmann, Maik. "Relevance of Public Administrations: Visualization of Shifting Power Relations in Blockchain-Based Public Service Delivery." In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2021. http://dx.doi.org/10.24251/hicss.2021.285.

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Kania, Dessy, Rivi Handayani, and Helen Diana Vida. "Strategi Personal Digital Branding Profesi Pengacara Pada lnstagram @Hotmanparisofficial." In Prosiding Indonesia Public Relations Conference (IPRC) 2022. #indonesiaBicaraBaik, 2022. http://dx.doi.org/10.36782/iprc.2022.1.

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Digital media, especially social networks like Instagram contributes to the emergence of a worldwide culture also known as a virtual community. The following study's goal is to define and pinpoint the personal branding tactics used by Hotman Paris to promote his legal services through social media posts on Instagram. The research method used in this research is qualitative with case study method. As a very popular and controversial lawyer, Rotman Paris not only actively uses Instagram as a medium to promote his legal services, but he also shares information and knowledge, handles a problem, in
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Reports on the topic "Public and service relations"

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Eng, Netra, Mun Vong, and Navy Hort. Social Accountability in Service Delivery in Cambodia. Cambodia Development Resource Institute, 2015. https://doi.org/10.64202/wp.102.201506.

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Social accountability is becoming integral to the government of Cambodia’s reform agenda as a new approach to promote and empower citizens’ collective voice to demand accountability from state officials for improved public services. International donors and non-government organisations have initiated and implemented various tools of social accountability in Cambodia. This study examines three recent examples of social accountability initiatives in health, education and clean water. It focuses on how ordinary citizens, particularly the poor and women, have engaged with the accountability initia
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Lozano, Alejandra, Sarah Jameson, Sylvain Aubry, and Magdalena Sepúlveda. ESC rights: PUSHING THE FRONTIERS #1 | Women and public services#1 | Women and public services. The Global initiative for Economic, Social and Cultural Rights, 2021. http://dx.doi.org/10.53110/xgvo5950.

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This briefing paper aims to explore the role of public services in the transformation of asymmetrical power relations between women and men. Released on International Women’s Day, the brief argues that public services can play a decisive role in this transformation, by fostering a critical examination of gender roles, redistributing resources and opportunities and strengthening positive social practices that enhance gender equality. It puts forward five key elements for a gender-transformative approach to the management, delivery, funding and ownership of public services
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Falivene, Graciela, and José Alberto Bonifacio. Comparative Analysis of Labor Relations in the Latin American Public Administration: Argentina, Costa Rica, Mexico and Peru. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0006741.

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This presentation was offered in the 2nd Hemispheric Meeting of the Public Management and Transparency Network of the Regional Policy Dialogue, celebrated on April 4th and 5th, 2002. This presentation discusses the methodological aspects and scope of the study "Comparative Analysis of Labor Relations in the Latin American Civil Service: Argentina, Costa Rica, Mexico, and Peru." Also included is the Index of Labor Relations Development.
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Falivene, Graciela, and José Alberto Bonifacio. Comparative Analysis of Labor Relations in the Latin American Civil Service: Argentina, Costa Rica, Mexico, and Peru: Working Paper. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0012269.

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This document is a summary of the study entitled, Comparative Analysis of Labor Relations in the Latin American Civil Service: Argentina, Costa Rica, Mexico, and Peru. The report includes the theoretical framework, the results of the study, and contains conclusions for consideration for a "labor relations development index." This document was commissioned by the Public Management and Transparency Network of the Regional Policy Dialogue for the 2nd Hemispheric Meeting celebrated on April 4th and 5th, 2002.
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Sahgal, Gayatri. Unpacking Tax Relations in Contexts of Fragility: A Case Study of Somalia. Institute of Development Studies, 2025. https://doi.org/10.19088/ictd.2024.117.

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The broader tax literature suggests that taxpayers are more likely to pay taxes when states provide ‘reciprocal returns’, including collective public goods and services, basic security, some level of representation, and accountability of public institutions. While such explanations of taxpayers’ willingness to pay taxes are compelling in the context of developed states, they are less applicable to more fragile polities. In such settings, the state typically has low enforcement capacity and struggles to provide security or effectively deliver public goods in an accountable manner. This paper se
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Williams, Janine, Maria Hameed Khan, Robyn Mayes, Trish Obst, and Benjamin Lowe. Getting on at Work: Progression and Promotion of Women with Disability in the Victorian Public Service. Queensland University of Technology, 2023. http://dx.doi.org/10.5204/rep.eprints.241144.

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Overview of the Project Gender inclusivity and equal employment opportunities are key priorities for the Victorian Government. The Gender Equality Act 2020 (the Act) commenced in March 2021 and laid the foundation to improve workplace gender equality in the Victorian public sector. The legislation requires Victorian public sector entities to explicitly address intersecting forms of inequality and disadvantage. The research project aimed to centre the voices of women with disability to provide evidence-based insights into the enablers, barriers and inclusive practices shaping their career progr
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Polyakova, Tatiyana An, Ignat S. Boychenko, and Nataliya An Troyan. Information and legal support of information security in the transport sector in the context of digital development. DOI CODE, 2021. http://dx.doi.org/10.18411/2021-0339-1001-46156.

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The current paper deals with the information and legal support of information security in the transport sector in the context of digital development. Thus, the development of information and telecommunication technologies and the digitalization of public relations have also affected the field of transport and transport services. There have appeared not only new Транспортное право и безопасность. 2021. № 3(39) 148 transportation means, such as unmanned aircraft, but there are also being introduced information systems related to the identification of passengers in transport. The development of e
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Rogers, Katherine. Higher Education Engagement among Students with Armed Services Backgrounds: A Literature Review. Sheffield Hallam University, 2023. http://dx.doi.org/10.7190/steer/armed_services.

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A systematic review of the literature relating to British military families (service and ex-service personnel, spouses and partners and children) and access to, and retention in, higher education; the review evaluates twenty-one articles and reports. Lord Ashcroft’s 2014 Veterans’ Transition Review provided a comprehensive account of the contemporary situation with regard to military service personnel and their families, and transition into civilian life (including access to higher education). This review examines the findings of the Ashcroft report and subsequent research to identify (positiv
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Draper, Gordon. The Civil Service in Latin-America and the Caribbean: Situation and Future Challenges: The Caribbean Perspective. Inter-American Development Bank, 2001. http://dx.doi.org/10.18235/0011121.

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This paper presents the preliminary results of the study of Civil Service systems and reforms in Barbados, the Bahamas, Guyana, Suriname, and Trinidad and Tobago. The study is based in part on responses to questionnaires that have been completed by the countries. The aim of the paper is: to explore conceptual issues relating to the Civil Service; to examine existing Civil Service systems with a focus on elements of human resource management and structure; to review contemporary civil service reform initiatives; and to explore the emerging issues and future challenges for civil service systems
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Harvey, Celia A., José Gobbi, Dietmar Stoian, Francisco Alpízar, and Róger Madrigal. Environmental Goods and Services: Non-Traditional Markets, Financing Mechanisms and Good Practices in Latin America and the Caribbean: Summary of Activity 1: Profile of Markets for Certified Green Products, Derived Environmental Services, and Financing Mechanisms. Inter-American Development Bank, 2006. http://dx.doi.org/10.18235/0012289.

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This document was commissioned by the Environment Network of the Regional Policy Dialogue for the V Hemispheric Meeting celebrated on November 30th, 2006. This consulting service attempts to set forth the principal opportunities available to the countries of the region of Latin America and the Caribbean in relation to the sustainable generation of environmental goods and services (EGS). Specifically, emphasis will be placed on how the non-traditional markets and the financing mechanisms, such as payments for environmental services, are useful tools for the permanent adoption of good environmen
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