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Books on the topic 'Public sector service performance'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Moore, Mick. Public sector reform: Downsizing, restructuring, improving performance. World Health Organization, 1996.

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2

Plumptre, Timothy W. From policy to performance: Implementing service quality improvements in public sector organizations. Canadian Centre for Management Development, 1993.

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3

United States. Office of Federal Procurement Policy, ed. Information on best practices for performance-based service contracting. Office of Federal Procurement Policy, Office of Management and Budget, Executive Office of the President, 1998.

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4

Clark, Frances A. Quality and service: A key focus for performance in the public sector. Henley Management College, 1992.

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5

Arie, Halachmi, and Bouckaert Geert, eds. Organizational performance and measurement in the public sector: Toward service, effort, and accomplishment reporting. Quorum Books, 1996.

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6

1946-, Guay Marie-Michèle, ed. Performance et secteur public: Réalités, enjeux et paradoxes. Presses de l'Université du Québec, 1997.

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7

Perrin, Edward. Measuring health performance in the public sector: A summary of two reports. National Academy Press, 1999.

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8

S, Wholey Joseph, and Newcomer Kathryn E. 1949-, eds. Improving government performance: Evaluation strategies for strengthening public agencies and programs. Jossey-Bass, 1989.

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9

Milakovich, Michael E. Improving service quality: Achieving high performance in the public and private sectors. St. Lucie Press, 1995.

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10

Financial Management Reform Programme (Bangladesh). Governance, management, and performance in health and education facilities in Bangladesh: Findings from the social sector performance qualitative study. FMRP, 2007.

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11

Institute of Southeast Asian Studies and Vidyāsthān Paṇṭuḥ Paṇṭāl niṅ Srāvjrāv ṭoempī Qabhivaḍḍhn ̊Kambujā, eds. Improving health sector performance: Institutions, motivations and incentives : the Cambodia dialogue. Institute of Southeast Asian Studies and CDRI ... [et al.], 2011.

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12

Malhotra, Bandana. Performance of public sector health facilities in Bangladesh 2017: An in-depth analysis report. Management Information System (MIS), Directorate General of Health Services, Ministry of Health and Family Welfare, 2018.

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13

Cook, Martin. A study of the applicability of performance indicators in the management of a professional service in the public sector. University of East London, 1994.

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14

Kenya. Health Sector Reform Secretariat. Reversing the trends: The second national health sector strategic plan of Kenya : health sector performance report, July 2005-June 2006 (annual operational plan 1). Ministry of Health, Health Sector Reform Secretariat, 2006.

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15

J, Davies Adam, ed. Value management: Translating aspirations into performance. Gower, 2011.

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16

Arpanaa, Somanathan, Partnerships for Health Reform, and Development Associates, eds. Operating efficiency in public sector health facilities in Sri Lanka: Measurement and institutional determinants of performance. Partnerships for Health Reform Project, Abt Associates Inc., 2000.

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17

Gormley, William T. Bureaucracy and democracy: Accountability and performance. 2nd ed. CQ Press, 2008.

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18

Gormley, William T. Bureaucracy and democracy: Accountability and performance. 2nd ed. CQ Press, 2008.

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19

Boyne, George A., Kenneth J. Meier, Jr O'Toole, and Richard M. Walker, eds. Public Service Performance. Cambridge University Press, 2006. http://dx.doi.org/10.1017/cbo9780511488511.

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20

Western Australia. Office of the Auditor General. Public sector performance report, 1997: Performance examination. Office of the Auditor General, 1997.

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21

Barbados. Ministry of the Civil Service. Public sector reform: White paper on public sector reform : draft. Ministry of the Civil Service, 1996.

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22

Wales, Great Britain Audit Commission for Local Authorities and the National Health Service in England and. Performance breakthroughs: Improving performance in public sector organisations. Audit Commission, 2002.

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23

Van Dooren, Wouter, and Steven Van de Walle, eds. Performance Information in the Public Sector. Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1007/978-1-137-10541-7.

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24

Jowett, Paul, and Margaret Rothwell. Performance Indicators in the Public Sector. Palgrave Macmillan UK, 1988. http://dx.doi.org/10.1007/978-1-349-08987-1.

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25

Margaret, Rothwell, ed. Performance indicators in the public sector. Macmillan Press, 1988.

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26

van, Dooren Wouter, ed. Performance information in the public sector. Palgrave Macmillan, 2008.

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27

Hilliard, V. G. Performance improvement in the public sector. J.L. Van Schaik Academic, 1995.

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28

Russell, Easterly William, Rodríguez Carlos A, Schmidt-Hebbel Klaus, and World Bank, eds. Public sector deficits and macroeconomic performance. Oxford University Press, 1994.

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29

Beeton, Sheila R. Performance appraisal in public sector education. typescript, 1985.

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30

Dooren, Wouter van. Performance management in the public sector. Routledge, 2010.

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31

Russell, Easterly William, Rodríguez Carlos A, Schmidt-Hebbel Klaus, and World Bank, eds. Public sector deficits and macroeconomic performance. Oxford University Press, 1994.

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32

Western Australia. Office of the Auditor General. Second public sector performance report 2003. Auditor General, 2002.

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33

Public Sector Performance (Aspa Classics). Westview Press, 1999.

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34

(Editor), Rick R. Jacobs, and David V. Day (Editor), eds. Public Sector Assessment: A Special Issue of human Performance. Lawrence Erlbaum, 1996.

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35

Leisink, Peter, Lotte B. Andersen, Gene A. Brewer, Christian B. Jacobsen, Eva Knies, and Wouter Vandenabeele, eds. Managing for Public Service Performance. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780192893420.001.0001.

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How does management make a meaningful contribution to public service performance? This is the overall question of this volume. The sixteen chapters aim to clarify conceptual issues; critically reflect on assumptions underlying public management and public service performance understandings; theoretically explain direct and indirect relationships between management and performance; and outline a research agenda based on a review of the extant literature. In order to achieve these aims, this volume takes a multidisciplinary, critical, rigorous, and context-sensitive approach. The disciplines of

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36

People, paybill and the public sector: Improving performance and service. Confederation of British Industry, 1994.

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37

(Editor), Richard C. Kearney, and Evan M. Berman (Editor), eds. Public Sector Performance: Management, Motivation, and Measurement (Aspa Classics). Westview Press, 1999.

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38

Daley, Dennis M. Strategic Human Resource Management: People and Performance Management in the Public Sector. Prentice Hall, 2001.

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39

Halachmi, Arie, and Geert Bouckaert, eds. Organizational Performance and Measurement in the Public Sector. Greenwood Publishing Group, Inc., 1996. http://dx.doi.org/10.5040/9798216980223.

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Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, a

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40

Countries compared on public performance: A study of public sector performance in 28 countries. Netherlands Institute for Social Research, 2012.

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41

(Editor), Arie Halachmi, and Geert Bouckaert (Editor), eds. Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting. Quorum Books, 1996.

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42

Public Sector Reform and Performance Management in Developed Economies. Taylor & Francis Group, 2021.

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43

It's Time for High-Performance Government: Winning Strategies to Engage and Energize the Public Sector Workforce. Rowman & Littlefield Publishers, 2016.

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44

(Editor), Sam Agere, and Noella Jorm (Editor), eds. Designing Performance Appraisals: Assessing Needs and Designing Performance Management Systems in the Public Sector (Managing the Public Service: Strategies for Improvement Series). Commonwealth Secretariat, 2000.

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45

Bartik, Timothy J. Growing state economies: How taxes and public services affect private-sector performance. Economic Policy Institute, 1996.

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46

Wholey, Joseph S., and Kathryn E. Newcomer. Improving Government Performance: Evaluation Strategies for Strengthening Public Agencies and Programs (Jossey Bass Public Administration Series). Jossey-Bass Inc Pub, 1989.

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47

Wholey, Joseph S., and Kathryn E. Newcomer. Improving Government Performance: Evaluation Strategies for Strengthening Public Agencies and Programs. Wiley & Sons, Limited, John, 1989.

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48

Sekhar, G. Indian Mutual Fund Industry: A Comparative Analysis of Public vs Private Sector Performance. Palgrave Macmillan, 2014.

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49

Sekhar, G. The Indian Mutual Fund Industry: A Comparative Analysis of Public vs Private Sector Performance. Palgrave Macmillan, 2014.

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50

Sekhar, G. The Indian Mutual Fund Industry: A Comparative Analysis of Public vs Private Sector Performance. Palgrave Macmillan, 2014.

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