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Journal articles on the topic 'Public sector service performance'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Maruf, Ahmad, and Islam Naznin. "Public-Private Partnership Projects in Bangladesh: The Performance of Public Sector." Journal of Economics, Finance And Management Studies 4, no. 05 (2021): 429–37. https://doi.org/10.47191/jefms/v4-i5-09.

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The government of Bangladesh recognizes public-private partnerships (PPPs) as a strong catalyst for implementing infrastructure projects. The study conducted to assess the performance of the public sector and measure the cost of service with service quality in infrastructure projects under PPP. The survey focused on 35 government and nongovernment officials from PPP implementing agencies and academicians using a structured questionnaire. The performance of the public sector was assessed with 16 selected indicators. Among them Performances of the public sector in case of land acquisition for in

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Caemmerer, Barbara, and Alistair Dewar. "A Comparison Of Private And Public Sector Performance." Journal of Applied Business Research (JABR) 29, no. 5 (2013): 1451. http://dx.doi.org/10.19030/jabr.v29i5.8070.

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In the past, public sector organizations have been used as examples of service atrocities but in light of unstable overall customer satisfaction levels across countries and industries the purpose of this research note is to investigate whether their private counterparts fare much better in terms of service performance. A quantitative, quasi-experimental study was carried out with 200 respondents. The survey tool was based on the SERVQUAL framework to compare recipients service expectations and perceptions in private and public service settings. The results reveal no significant differences bet

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Rahmasari, Aninda, Maria Grace Herlina, and Dicky Hida Syahchari. "Strengthening Service Performance in Indonesian Public Sector." Binus Business Review 13, no. 1 (2022): 109–17. http://dx.doi.org/10.21512/bbr.v13i1.7946.

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Quality service has become increasingly important in the public sector. Government services and their quality requirements are developing in response to changes in customers’ needs and expectations. The primary objective of the research was to strengthen public sector performance. It used a sustainable service view by examining professional public service as a mediating variable of service-oriented competence, socio-emotional ability, and workplace spirituality on sustainable service performance in Indonesia. A structured questionnaire was sent to public sector employees using a non-probabilit

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Milutinović, Sunčica, Ivana Medved, and Dragomir Dimitrijević. "Public oversight and performance measurement in public sector entities." Anali Ekonomskog fakulteta u Subotici, no. 00 (2024): 46. http://dx.doi.org/10.5937/aneksub2400007m.

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The existence of the public sector is conditioned by meeting the needs of citizens for public goods and services. Business under constant public scrutiny poses challenges to public sector entities in the form of effectiveness and efficiency in providing services on the one hand, and achieving satisfactory financial performance on the other. Measuring the performance of entities in the public sector can be problematic precisely for the reason that it is necessary to measure the performance of entities whose operations are aimed at meeting public needs and not at making a profit. Therefore, the

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Fatile, Jacob Olufemi. "Performance Management Systems Productivity in the Public Sector: Wither African Public Administration." Africa’s Public Service Delivery and Performance Review 2, no. 3 (2014): 77. http://dx.doi.org/10.4102/apsdpr.v2i3.60.

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Performance management has attracted a lot of debate in the recent past. It is a systematic effort to improve performance through an ongoing process of establishing desired outcomes, setting performance standards to improve performance and productivity and aim at improving the quality of public service delivery. In view of this, the article discusses the extent to which performance management practices influence performance and productivity in public sector institutions in Africa. It notes that though performance management has been introduced in the African public service with the intentions

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del Sordo, Carlotta, Rebecca L. Orelli, and Emanuele Padovani. "Governing the Public Sector E-Performance." International Journal of Public Administration in the Digital Age 2, no. 4 (2015): 65–75. http://dx.doi.org/10.4018/ijpada.2015100105.

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Over the past several decades the demand for accountability in the field of public administration has been growing exponentially in Europe. The particular emphasis for this theme was the stimulus for the significant adoption and use of information technology systems in the public sector. Thus, the main focus of European countries has been e-government that provides process reform of the manner in which governments work, share information, and deliver services to external and internal clients. Therefore, accountability has become more critical for improving the economic, financial and organizat

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Thisara, Weerasinghe, Gapar Md Johar Md, and Khatibi Ali. "Effect of Artificial Intelligence on Performance of Public Sector Service Organizations with Employee Competency and ICT Strategy mediated by Employee Performance." IJO -INTERNATIONAL JOURNAL OF COMPUTER SCIENCE AND ENGINEERING 08, no. 04 (2025): 27–41. https://doi.org/10.5281/zenodo.15502664.

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This research study is mainly focused on improving performance of public sector organizations. The public sector plays important role in countries. It has the responsibility of making policies towards betterment of the citizens. There are various public sector institutions established to deliver services to the citizens in the countries under the control of governments.Some of the services are issuing permits, generating passports, providing health related services, preparation of birth and dead certificates. Most of these services are essential services requested by citizens and people seek e

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Bode, Ingo. "Governance and Performance in a “Marketized” Nonprofit Sector." Administration & Society 49, no. 2 (2016): 232–56. http://dx.doi.org/10.1177/0095399714541266.

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Nonprofit organizations are now involved in human service provision internationally. However, these organizations perform in variable ways that potentially undermine their public service function. Eldercare is a case in point. Drawing on various strands of organization theory and taking German care homes as an example, this article argues that differences in performance (concerning “input quality”) may emanate from a distinctive mode of external governance that is crowding out capacity for quality-oriented internal governance. This is illustrated by evidence from an embedded case study. The fi

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Peter, Idoko. "The New Public Management and the Public Sector Performance." Journal of Advance Research in Business Management and Accounting (ISSN: 2456-3544) 5, no. 3 (2019): 08. http://dx.doi.org/10.53555/nnbma.v5i3.9.

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The proliferation of reforms in public administration based on the principles and instruments of the New Public Management (NPM) have triggered protest from and collective action by many professional groups in various sectors (healthcare, education, justice, social work, research.) and raised questions about the future of professionals working in the public service, particularly as concerns their autonomy. This exploratory study indicates that public administration in the 21st century is undergoing dramatic change, especially in advanced economies, but also in many parts of the developing worl

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Peter, Idoko. "The New Public Management and the Public Sector Performance." Journal of Advance Research in Business Management and Accounting (ISSN: 2456-3544) 5, no. 1 (2019): o1—o8. http://dx.doi.org/10.53555/nnbma.v5i1.18.

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The proliferation of reforms in public administration based on the principles and instruments of the New Public Management (NPM) have triggered protest from and collective action by many professional groups in various sectors (healthcare, education, justice, social work, research.) and raised questions about the future of professionals working in the public service, particularly as concerns their autonomy. This exploratory study indicates that public administration in the 21st century is undergoing dramatic change, especially in advanced economies, but also in many parts of the developing worl

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Dr., Prakash Ratanlal Rodiya Mr. Someshwar R. Panchakshari. "HUMAN RESOURCES MANAGEMENT IN PUBLIC SECTOR BANKS." International Journal of Advance and Applied Research 2, no. 22 (2022): 17–21. https://doi.org/10.5281/zenodo.7057003.

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<strong><em>Abstract: </em></strong> <em>Any organization is nothing without human resources. Different Organizations that provide services or goods are all involved in operating them. Human compared to natural resources are more valuable, the quality of each organization's human resources. Human resources Contribute significantly to its future development. Human resource management being related to human activities they are considered the heritage of any organization. Human beings perform various tasks adjust and build the future of the organization. Acts as an operator and controller, wi

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Hamid, Hendrawati. "IMPLEMENTASI NEW PUBLIC MANAGEMENT (NPM) DALAM PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA MAKASSAR." Jurnal Pallangga Praja (JPP) 4, no. 2 (2022): 117–23. http://dx.doi.org/10.61076/jpp.v4i2.3064.

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The purpose of this study was to analyze the implementation of the seven characteristics of NPM in theMakassar City Investment and one stop service (dPMPTsP). NPM is a reform in public managementas an effort to further improve the quality of services to the community, has seven characteristics in itsimplementation, namely: professional management in the public sector, has performance standards andperformance measures, emphasizes more on controlling output and outcomes, division of work units,the existence of competition in the public sector, applying the private sector management model to thep

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Ishola, Oluseun A., and Modinat O. Olusoji. "Service Sector Performance, Industry and Growth in Nigeria." International Journal of Service Science, Management, Engineering, and Technology 11, no. 1 (2020): 31–45. http://dx.doi.org/10.4018/ijssmet.2020010103.

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This article extends previous empirical studies on service-industrial sector interactions and their impact on growth. It provides evidence from quarterly time series data using OLS, from 2010 to 2016 to account for new subsectors introduced from 2010 following the rebasing of the Nigerian economy. The article employs a disaggregated model to capture the individual productivities of subsectors. Series stationarity was determined with the ADF and PP test, thereafter Johansen technique was applied. The results indicate that while both services and the industrial sector contributed significantly t

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Ranamagar, Udaya. "Knowledge Sharing and Service Delivery of Nepal." Prashasan: The Nepalese Journal of Public Administration 54, no. 1 (2023): 151–59. http://dx.doi.org/10.3126/prashasan.v54i1.53225.

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Service delivery is the main issue in public sectors in many countries. The public sector or government entities deliver the public sector. Public service delivery has to be efficient and effective. To enhance public service delivery, the government of Nepal seeks to ensure that public complaints are managed effectively. In this regard, knowledge sharing is essential in attaining efficient and effective public services. Based on the literature review, this paper discusses existing knowledge sharing in Nepal. The main objectives are to identify the relationship between knowledge sharing and ser

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Octaleny, Ellyza. "PUBLIC SECTOR SERVICE INNOVATION COMPARISON." Jurnal Khazanah Intelektual 4, no. 2 (2020): 826–44. http://dx.doi.org/10.37250/newkiki.v4i2.72.

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Abstrak Inovasi merupakan suatu hal penting yang harus dimiliki oleh sebuah organisasi pemberi layanan sektor publik. Instansi pemerintah sebagai pemberi layanan dituntut memiliki inovasi untuk meningkatkan kualitas pelayanan kepada masyarakat. Penelitian ini bertujuan untuk membandingkan inovasi pelayanan sektor publik di RSUD Prof. Margono dan Lembaga Permasyarakatan Nusakambangan Cilacap. Metode penelitian yang digunakan adalah metode deskriptif kualitatif. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Temuan dalam penelitian ini adalah: 1). Kurangnya personil

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Camilleri, Emanuel, and Beatrice I. J. M. Van Der Heijden. "Organizational Commitment, Public Service Motivation, and Performance Within the Public Sector." Public Performance & Management Review 31, no. 2 (2007): 241–74. http://dx.doi.org/10.2753/pmr1530-9576310205.

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Thusi, Xolani. "Performance Management Systems (PMS): Challenges and Opportunities in the Public Sector." International Journal of Social Science Research and Review 6, no. 6 (2023): 19–31. http://dx.doi.org/10.47814/ijssrr.v6i6.1251.

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In many scholars' public institutions should have effective and efficient Performance Management Systems (PMS) in place to promote and develop the performance of civil servants. In the public sector, good management of staff performance is fundamental for efficient service delivery. The mandate of public institutions is to offer quality and effective service delivery to the public; as a result, public institutions' performance is scrutinized by the public, who have higher expectations from the government. These expectations are based on the votes cast and the taxes paid by the public. Thus, pu

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Thusi, Xolani, Nokukhanya N. Jili, Toyin C. Adetiba, Victor H. Mlambo, and Nkosingiphile Mkhize. "Performance Management Systems (PMS): Challages and Opportunities in the Public Sector." Journal of Public Administration Studies 8, no. 1 (2023): 41–49. http://dx.doi.org/10.21776/ub.jpas.2023.008.01.5.

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To the vast majority of scholar’s public institutions should have effective and efficient Performance Management Systems (PMS) in place to promote and develop the performance of civil servants. In the public sector, good management of staff performance is fundamental to efficient service delivery. The mandate of public institutions is to offer quality and effective service delivery to the public; as a result, public institutions' performance is scrutinized by the public, who have higher expectations from the government. These expectations are based on the votes cast and the taxes paid by the g

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Thusi, Xolani, Nokukhanya N. Jili, Toyin C. Adetiba, Victor H. Mlambo, and Nkosingiphile Mkhize. "Performance Management Systems (PMS): Challages and Opportunities in the Public Sector." Journal of Public Administration Studies 7, no. 3 (2022): 41–49. http://dx.doi.org/10.21776/ub.jpas.2022.007.03.5.

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To the vast majority of scholar’s public institutions should have effective and efficient Performance Management Systems (PMS) in place to promote and develop the performance of civil servants. In the public sector, good management of staff performance is fundamental to efficient service delivery. The mandate of public institutions is to offer quality and effective service delivery to the public; as a result, public institutions' performance is scrutinized by the public, who have higher expectations from the government. These expectations are based on the votes cast and the taxes paid by the g

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Chhibber, Ajay, and Swati Gupta. "Public sector undertakings: Bharat’s other Ratnas." International Journal of Public Sector Management 31, no. 2 (2018): 113–27. http://dx.doi.org/10.1108/ijpsm-02-2017-0044.

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Purpose While national public policies such as performance contracts and disinvestment affect the dynamics of large- and medium-scale state-owned enterprises in emerging market economies, the purpose of this paper is to analyze the performance of India’s public sector undertakings (PSUs) and suggest options to improve their outcomes. Design/methodology/approach Using firm-level data on India’s 235 PSUs with total assets of around $500 billion over the past two and half decades (1990-2015), the study empirically tests the effect of performance contracts, measured by memorandum of understanding

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Nkyabonaki, Jason. "Effectiveness of the Public Service Code of Ethics in Controlling Corrupt Behaviour in The Public Service: Opinion from the Grassroots at Toangoma Ward-Temeke Municipal Council." Journal of Asian and African Studies 54, no. 8 (2019): 1195–212. http://dx.doi.org/10.1177/0021909619862835.

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Ethical values are core elements towards efficiency and effectiveness of the public service. Tanzania adopted the public service code of ethics as a behaviour guiding tool to public servants against maladministration practices. The study intended to measure the effectiveness of the public service ethics code as a tool to promote good governance for effective delivery of public service. The study qualitatively analysed the status of how an ethics code may control corruption in the public service. The findings from Toangoma Ward in a study conducted from June to September, 2017 revealed that the

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Buics, László, and Edit Süle. "Statistical analysis of Hungarian public service processes for key performance indicator measurement." Hungarian Statistical Review 3, no. 2 (2020): 71–98. http://dx.doi.org/10.35618/hsr2020.02.en071.

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The sophisticated and extensive toolkit for designing, managing, and measuring industrial processes is constantly expanding and forced to meet the new standards that are set by the limitless amount of data offered by the digitalisation of the industrial environment. However, services are managed under cumbersome conditions, in terms of expectations, measurability, and the modelling techniques used. Key performance indicators (KPIs) have been used for a long time in the private sector and industry compared with the public sector. Companies often use KPIs to measure the performance of individual

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Muhammad, Yusuf Abdullah, and Suzana Ariffin PhD Aini. "Measuring Malaysian Public Sector Innovation Performance through Business Model Perspective." International Journal of Social Science and Human Research 04, no. 12 (2021): 3568–78. https://doi.org/10.47191/ijsshr/v4-i12-16.

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Public Sectors around the world face constant demand in increasing efficiency and productivity. The pressure to improve service delivery particularly during this pandemic demands the public sector to provide more with less. Being subjected to mandates from the government, public scrutiny and compliance to legal system, public sector organisations are in constant pressure to perform above average, reform outdated process and deliver the best results with fewer resources. Adding to this, increasing demand has become the general expectation where the needs for customisable services based on the c

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NDUDUZO, C. NDEBELE, and ENAIFOGHE ANDREW. "The Adoption of Innovative Strategies for Enhanced Service Delivery in the South Africa Public Sector." Social Sciences and Education Research Review 10, no. 2 (2023): 114–21. https://doi.org/10.5281/zenodo.15254244.

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The objective of the study is to examine the challenges and prospects for the adoption of innovative strategies to enhance the delivery of service in the South African public sector. The public sector is under pressure to provide new public services with increasingly scarce resources. In the context of South Africa, public service is essential because public services are promised and guaranteed by the constitution, and more citizens depend on state provisions, due to the high unemployment rate in the country. As such, using a qualitative approach this study intends to interrogate the concept o

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Ong, Su Miin, Ming Tsuey Lim, Seng Fah Tong, M. N. Kamaliah, Peter Groenewegen, and Sheamini Sivasampu. "Comparative performance of public and private primary care service delivery in Malaysia: An analysis of findings from QUALICOPC." PLOS ONE 17, no. 10 (2022): e0276480. http://dx.doi.org/10.1371/journal.pone.0276480.

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Introduction Primary care services are essential in achieving universal health coverage and Malaysia is looking into public-private partnership to overcome resource constraints. The study aims to compare the performance of primary care service delivery dimensions between public and private sector. Methods This cross-sectional study used the data from the Malaysian International Quality and Costs of Primary Care (QUALICOPC) study conducted in 2015–2016. The relative performance of each sector in four dimensions was compared using multi-level linear regression by incorporating a dummy variable i

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Sujith, A. S., and S. Aithal P. "Application of Organisational Justice Theory to Performance Appraisal – a Study Conducted in the Service Sector Enterprises in Kerala." International Journal of Management, Technology, and Social Sciences (IJMTS) 7, no. 1 (2022): 224–32. https://doi.org/10.5281/zenodo.6348411.

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<strong>Purpose:</strong><em> Globalisation has now become a very common word. It has been the topic of discussion during the last two decades. What globalisation implies is that a country's economy synchronises with the global economy. As the result, severe competition originated in the market. The firm-to-firm competition forced the companies to enhance their productivity and efficiency. Today, PA is used as a most imperative component of HR practices. It helps to assess the performance of employees based on predetermined standards and it enables the HR department to increase the efficie

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Palma, Raffaela, Alessandro Hinna, and Gianluigi Mangia. "Improvement of individual performance in the public sector." Evidence-based HRM: a Global Forum for Empirical Scholarship 5, no. 3 (2017): 344–60. http://dx.doi.org/10.1108/ebhrm-07-2017-0040.

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Purpose The purpose of this paper is to explore whether a pro-social motivation called user orientation (UO), which aims at helping specific others, may affect performance of public sector employees in addition to public service motivation (PSM), and whether any personal, and/or contextual factors affect this relationship (age, tenure, role, and context). Design/methodology/approach Utilizing cross-sectional survey data obtained from 618 Italian public teachers, PLS-structural equation modeling is used to investigate the relationship between PSM, UO, and performance, along with the moderating

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Bashiruddin Ahmad, Haliah Haliah, and Andi Kusumawati. "The Transformation of Public Sector Accounting in Encouraging Improvement of Public Service Quality." International Journal of Economics and Management Sciences 1, no. 4 (2024): 214–27. http://dx.doi.org/10.61132/ijems.v1i4.255.

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The transformation of public sector accounting is critical for enhancing the quality of public services. This evolution is driven by the need for greater transparency, accountability, and efficiency within government operations. Traditional accounting practices, often characterized by a focus on compliance and financial reporting, are being replaced by more comprehensive frameworks that emphasize performance measurement and management. This shift is largely influenced by globalization, technological advancements, and the increasing expectations of citizens for improved public services. By adop

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Yudiatmaja, Wayu Eko, Edison Edison, Rahayu Sulistiowati, Tri Samnuzulsari, and Jalaluddin Abdul Malek. "Linking Religiosity and Employee Performance in the Public Sector: Does Public Service Motivation Matter?" Otoritas : Jurnal Ilmu Pemerintahan 11, no. 2 (2021): 125–40. http://dx.doi.org/10.26618/ojip.v11i2.5353.

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Previous studies identified numerous performance predictors of employees in public sector organizations. The literature on the relationship between religiosity and public service motivation in organizations is limited. Therefore, this study aimed to address this gap and examine the link between religiosity, public service motivation, and employee performance. The data were collected from 250 public servants of the Indonesian Kepulauan Riau provincial government and analyzed using structural equation modelling (SEM). The results showed a hypothesized model that positively promotes employee perf

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Moullin, Max. "Improving and evaluating performance with the Public Sector Scorecard." International Journal of Productivity and Performance Management 66, no. 4 (2017): 442–58. http://dx.doi.org/10.1108/ijppm-06-2015-0092.

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Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary sectors. The purpose of this paper is to assess, with the aid of two case studies across organisational boundaries, how the PSS addresses a number of critical success factors for performance management and improvement in the public and third sectors. Design/methodology/approach The research takes a case study approach

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TSHUKUDU, THEOPHILUS. "Integrating human resource development and knowledge management for sustainable botswana public sector performance." Journal of Management and Science 11, no. 2 (2021): 7–14. http://dx.doi.org/10.26524/jms.11.9.

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The aim of this paper investigate strategies that could be used for the effective integration of human resource development and knowledge management for sustainable public sector performance. With the calls for improved service delivery in the Botswana Public service sectors, there is need to adopt modern and effective way of managing change in the public sector part of which includes effective management of human resource development foreffectiveness competitive advantage. The only source of sustainable competitive advantage is to learn faster and more creatively than competing organizations.

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Dina, Novita, Kusmaningtyas Amiartuti, and Nugroho Riyadi. "Employee performance factors in the Indonesian public sector social service." World Journal of Advanced Research and Reviews 15, no. 1 (2022): 799–810. https://doi.org/10.5281/zenodo.7746295.

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The City Social Service is an institution that engages and deals with social problems at the city level which is responsible for developing, improving quality and coordinating elements of social problems in the city scope. It is in this agency or institution that the employees of the City Social Service Office should work optimally for the advancement of service quality in overcoming social problems in society that still look complex. This research aims to study the impact of leadership on employee performance, which is mediated by the work motivation and work discipline of the Social Service

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Bajorek, Zofia M., and Stephen M. Bevan. "Performance-related-pay in the UK public sector." Journal of Organizational Effectiveness: People and Performance 2, no. 2 (2015): 94–109. http://dx.doi.org/10.1108/joepp-03-2015-0011.

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Purpose – The purpose of this paper is to provide an up-to-date, comprehensive, independent and credible assessment of relevant academic and other literature since 2007, on the effectiveness and value for money of performance-related-pay (PRP) in the public sector. Design/methodology/approach – PRP was studied using both economics-based literature and literature from the organisational and management field (including human resources, management sociology and psychology). An initial search of databases identified 7,401 documents regarding PRP in the public sector, which was reduced to 57 final

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Karpiuk, Mirosław, Claudio Melchior, and Urszula Soler. "Cybersecurity Management in the Public Service Sector." PRAWO i WIĘŹ, no. 4 (47) (February 14, 2024): 7–27. https://doi.org/10.36128/priw.vi47.751.

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This paper refers to the issues that bring together the elements of management, law and security, which must be harmonized well enough to allow effective cybersecurity management in the public service sector, which is mainly focused on the effective performance of its tasks (also with the use of ICT systems), at local, regional and national levels. The paper aims to evaluate the processes occurring in cyberspace and the mechanisms for stimulating them, in terms of effective cybersecurity management in the public service sector. The issues related to cybersecurity management in the public servi

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Ofori, Issah1* Makafui R. Agboyi2 Obiri Yeboah Hanson3 Charles Asare4. "E-Procurement Adoption and Public Sector Service Performance: The Moderating Effect of Citizen Expectations and Digital Infrastructure." ISRG Journal of Economics, Business & Management (ISRGJEBM) II, no. VI (2024): 85–98. https://doi.org/10.5281/zenodo.14173013.

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<strong>Abstract</strong> <em>The adoption of e-procurement in the public sector is increasingly recognized as a pivotal factor in improving service performance. However, the precise nature of the relationship between e-procurement adoption and public sector service performance remains inadequately understood, particularly considering the moderating influences of citizen expectations and digital infrastructure. Procurement plays a crucial role in the performance of institutions and serves as a strategic avenue for fostering organizational growth. This study therefore seeks to examine the relat

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Esione, Uchechukwu Onyeka, Fabian Chinedu Osita, and Chigbo D. Ngige Prof. "Effects of Reward on Performance of Workers in the Nigerian Public Sector." International Journal of Trend in Scientific Research and Development 4, no. 2 (2020): 409–24. https://doi.org/10.5281/zenodo.3854836.

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Service delivery in Nigeria's public sector has assumed greater significance given that much is required of the civil service if government is to successfully execute its policies and programmes. However, for effective and efficient service delivery and improved job performance in the public sector, workers need to be appropriately motivated. It is in view of the foregoing that this study was designed to examine the effect of reward on employee's performance in Oyo State civil service. The study was anchored on motivational theory of equity which sees performance as consequence of fair

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Maiti, Moinak. "India’s services: sector, trade and employment." International Journal of Law and Management 60, no. 6 (2018): 1377–92. http://dx.doi.org/10.1108/ijlma-08-2017-0179.

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Purpose The purpose of this study is to detail about the India’s service sector with different aspects of services and the opportunities or challenges that lie within it. Design/methodology/approach Preliminary part of the study covers the following details of the India’s services sector: services gross domestic product (GDP), individual states/union territories’ services contributions, services foreign direct investment (FDI), services export, services employment, services inflation and overall service performance. Then the study compares India’s services sector performances with the top 15 s

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Mustafid, Qaanita Yuuha. "Determining Innovation Aspect in the Performance of Public Service Sector." Journal of Social and Development Sciences 4, no. 8 (2013): 361–68. http://dx.doi.org/10.22610/jsds.v4i8.773.

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Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innova

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Priyastiwi, Priyastiwi, and Sofiati Sofiati. "Public Service Motivation: Can Remuneration Increase Job Satisfaction and Performance in Organization Sector Public?" Media Trend 17, no. 1 (2022): 111–30. http://dx.doi.org/10.21107/mediatrend.v17i1.13800.

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This study examines the effect of public service motivation and remuneration on job satisfaction and employee performance. The study also examines whether remuneration will moderate the relationship between public service motivation with job satisfaction and performance based on crowding out the theory. This study investigates whether extrinsic motivation in remuneration will reduce intrinsic motivation (public service motivation). Data collection and sampling: The data for this research was collected from primary sources. Data was collected by distributing the questionnaires to the employee i

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Shahar, Siti Mariam. "The Challenges of IT Shared Services to Increase Service Performance in Public Sector." International Journal of Advanced Trends in Computer Science and Engineering 8, no. 1.4 (2019): 484–89. http://dx.doi.org/10.30534/ijatcse/2019/7681.42019.

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Hyde, Albert C. "The New Environment for Compensation and Performance Evaluation in the Public Sector." Public Personnel Management 17, no. 4 (1988): 351–58. http://dx.doi.org/10.1177/009102608801700401.

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“The question comes to mind as to whether or not many civil service agencies have been facing the facts of life. The place of the agency in the administrative structure of government tends to insulate it against many types of problems, but any deficiencies in pay policy may not be so explained. The current difficulties resulting from such deficiencies may be attributed in part to a situation which the agency itself probably helped create—the mores of public personnel administration. One of these mores is that various classes of employees should work for less money in the public service than th

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Ukaidi, Chris U. A., Evelyn Ugonna Ukaidi, Jude Uchechukwu Aleke, and Adomokhai, Sule Simon. "Stressors among Uganda and Nigeria Employees’ Performance in Public Sector." IDOSR JOURNAL OF ARTS AND HUMANITIES 10, no. 1 (2024): 6–15. http://dx.doi.org/10.59298/idosrjah/2024/101.6.150000.

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This study was carried out to investigate stressors among Ugandan and Nigerian employees in the public sector. We adopted the descriptive survey research design. The proportionate stratified random sampling technique was applied, with the total population selected to form the sample of 400 public service employees drawn from the population of the study, which comprised 13,081 employees from Uganda and Nigeria. Therefore, data from 400 questionnaires was used for the analysis, as none of the questionnaires were mutilated. We analyzed the questionnaire data using the test-retest reliability meth

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Vrabie, Catalin. "From Presence to Performance: Mapping the Digital Maturity of Romanian Municipalities." Administrative Sciences 15, no. 4 (2025): 147. https://doi.org/10.3390/admsci15040147.

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In recent years, technological advancements have significantly transformed the public sector, with many institutions embracing digital solutions to enhance service delivery. Romanian city halls are actively incorporating digitalization into their sustainable development strategies, aiming to improve service efficiency and accessibility. This study examines the adaptability of Romanian city halls in the face of technological changes. By evaluating the official web portals of all 103 municipalities in Romania using 23 indicators, the research provides a comprehensive analysis of the current stat

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Hope, Kempe Ronald. "Managing the Public Sector in Kenya: Reform and Transformation for Improved Performance." Journal of Public Administration and Governance 2, no. 4 (2013): 128. http://dx.doi.org/10.5296/jpag.v2i4.2751.

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Public sector reform remains a necessary and on-going policy objective for many developing countries. In Kenya, this is being done to overhaul its administrative system to better serve the needs of both government and the citizenry with improved delivery of public services to reduce poverty, improve livelihoods, and sustain good governance. Although the first attempts at the reform and transformation of the public sector in Kenya began in 1965, it was not until the early 1990s that serious efforts were made toward the reform and transformation of the country’s public sector management. This wo

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Yemisi Esther, Olanrewaju, Sanni Mubaraq, Lateef Saheed Ademola, and Aliu Ismaila Daudu. "The Relationship between Organization Structures and Performance in the Nigerian Public Sector." Jurnal Aplikasi Manajemen, Ekonomi dan Bisnis 4, no. 2 (2020): 49–62. http://dx.doi.org/10.51263/jameb.v4i2.98.

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The main purpose of instituting good organizational structure as a parameter for public sector governance control practices is to resolve issues affecting the prudent management of resources to ensure effective public service delivery. However, quality of public service delivery only increased by an aggregate average of 2.4 percent from 2008 to 2017 as a result of poor organization structure. This implies that existence organization structure seems not useful due to the level of decay in public service delivery. Consequently, the present study assesses the relationship between organizational s

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Abu-Shanab, Emad Ahmed. "E-government Contribution to Better Performance by Public Sector." International Journal of Electronic Government Research 13, no. 2 (2017): 81–96. http://dx.doi.org/10.4018/ijegr.2017040105.

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E-government is a new phenomenon that improves public services provision to citizens, improves public sector performance, and enriches the political arena. Such ambitious objectives are not fully investigated in the literature, where most research focused on the service provision area. Improving public sector's performance is a vital dimension of e-government benefits and addresses the demands for cutting budgets and the financial situations facing many governments across the world. This study explored the e-government literature to summarize the reported contributions of e-government in relat

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Dina Novita, Amiartuti Kusmaningtyas, and Riyadi Nugroho. "Employee performance factors in the Indonesian public sector social service." World Journal of Advanced Research and Reviews 15, no. 1 (2022): 799–810. http://dx.doi.org/10.30574/wjarr.2022.15.1.0778.

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The City Social Service is an institution that engages and deals with social problems at the city level which is responsible for developing, improving quality and coordinating elements of social problems in the city scope. It is in this agency or institution that the employees of the City Social Service Office should work optimally for the advancement of service quality in overcoming social problems in society that still look complex. This research aims to study the impact of leadership on employee performance, which is mediated by the work motivation and work discipline of the Social Service

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Chahal, Hardeep, and Neetu Kumari. "Service Quality and Performance in the Public Health-Care Sector." Health Marketing Quarterly 29, no. 3 (2012): 181–205. http://dx.doi.org/10.1080/07359683.2012.704837.

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Coste, Andreea-Ioana, and Adriana Tiron Tudor. "Service Performance - Between Measurement and Information in the Public Sector." Procedia - Social and Behavioral Sciences 92 (October 2013): 215–19. http://dx.doi.org/10.1016/j.sbspro.2013.08.662.

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Flynn, Norman. "Performance Measurement in Public Sector Services." Policy & Politics 14, no. 3 (1986): 389–404. http://dx.doi.org/10.1332/030557386782628172.

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