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Relevant bibliographies by topics / Telephone service

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Academic literature on the topic 'Telephone service'

Author: Grafiati

Published: 4 June 2021

Last updated: 27 July 2025

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Journal articles on the topic "Telephone service"

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M Green, Rosemary, and Margaret L Parker. "On Line Primary Health Care." Australian Journal of Primary Health 2, no. 3 (1996): 63. http://dx.doi.org/10.1071/py96042.

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Primary health care provided via a telephone service allows parents ready access to health services and health information. This paper reports the findings of a survey of 4169 users of a 24 hour Child and Youth Health Telephone Advice Service. The purpose was to establish baseline data of parents who telephoned. It sought to determine how often parents rang, why they used the service in preference to other services, the reasons for telephoning and details about the caller and the child they phoned about, as well as use of the service by country parents. The results highlighted that the service

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Harkins, Judy. "Practical Information for Audiologists on Access to Wireless Telephones." Journal of the American Academy of Audiology 12, no. 06 (2001): 290–95. http://dx.doi.org/10.1055/s-0042-1745610.

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AbstractAnalog cellular telephone service is being phased out in favor of digital wireless services, which are less accessible to people with hearing loss. As a result, audiologists can expect to receive an increasing number of inquiries from clients about using wireless telephones with hearing aids and other assistive technologies. In this article, the underlying transmission technology, telephone handset, roaming, and current solutions to accessibility problems are described. Public policy affecting the accessibility of wireless telephones to people with hearing loss is explained. Alternativ

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Riedinger, Edward A. "Telephone information service." College & Research Libraries News 50, no. 8 (1989): 672–75. http://dx.doi.org/10.5860/crln.50.8.672.

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Payton, Gaea M., Jen McLachlan, Brandy Weiss, and Mo Rahman. "Telephony Speech-To-Text: An Adequate Analog to Internet Protocol Caption Telephone Services." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 61, no. 1 (2017): 125–29. http://dx.doi.org/10.1177/1541931213601515.

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Hearing loss is an invisible but significant barrier in daily life, including telephone conversations. Internet Protocol Caption Telephone Services (IP CTS) is a telecommunications relay service for an individual who can speak, but who has difficulty hearing over the telephone. An individual can use a telephone and an IP-enabled device to listen to the other party and simultaneously read transcriptions of the other party’s words. This article presents the results from a usability assessment of IP CTS devices and alternative speech recognition technologies to provide qualitative and quantitativ

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Dale, Jane C., David A. Novis, and Frederick A. Meier. "Reference Laboratory Telephone Service Quality." Archives of Pathology & Laboratory Medicine 125, no. 5 (2001): 608–12. http://dx.doi.org/10.5858/2001-125-0608-rltsq.

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Abstract Objectives.—To establish the rates with which reference laboratories resolve inquiries telephoned to them from primary laboratories and to identify reference laboratory practices associated with higher rates of inquiry resolution. Design and Participants.—For 2 months, or until 50 contacts had occurred, 545 primary laboratories participating in the College of American Pathologists Q-Probes laboratory quality improvement program prospectively documented and characterized telephone inquiries they made to a reference laboratory of their choice. Participants also cataloged their own labor

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Molfenter, Todd, Nancy Roget, Michael Chaple, et al. "Use of Telehealth in Substance Use Disorder Services During and After COVID-19: Online Survey Study." JMIR Mental Health 8, no. 2 (2021): e25835. http://dx.doi.org/10.2196/25835.

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Background Social distancing guidelines for COVID-19 have caused a rapid transition to telephone and video technologies for delivering treatment for substance use disorders (SUDs). Objective This study examined the adoption of these technologies across the SUD service continuum, acceptance of these technologies among service providers, and intent of providers to use these technologies after the pandemic. Additional analysis using the validated technology acceptance model (TAM) was performed to test the potential applications of these technologies after the pandemic. The study objectives were a

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Shah, Ajit, Sofia Zarate-Escudero, and Manjunatha Somayaji. "The relationship between elderly suicide rates and telephone use: a cross-national study." International Psychogeriatrics 22, no. 7 (2010): 1191–92. http://dx.doi.org/10.1017/s1041610210001675.

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Social isolation is an important determinant of elderly suicides (Shah and De, 1998). If elderly people have telephones then social isolation can be reduced as they can contact friends and relatives and vice versa. Also, the elderly can use the telephone to seek help from telephone helplines, general practitioners, social workers, psychiatric services and friends and relatives. Additionally, general practitioners, social workers, psychiatric services and friends and relatives can contact elderly people to check on them and support them. However, a major criticism of such interventions is that

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Sampson, Fiona C., Janette Turner, Emma Knowles, Jaqui Long, and Joanne Coster. "PP27 NHS 111 staff and user views of online NHS 111: a useful adjunct to the NHS 111 telephone service." Emergency Medicine Journal 39, no. 9 (2022): e5.20. http://dx.doi.org/10.1136/emermed-2022-999.27.

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IntroductionIn 2018 the online NHS111 service was introduced in response to increasing and unsustainable demand for NHS111 telephone service. We explored user and staff perspectives of the online service to understand awareness and acceptability of the online service, how the online service is used and how it may affect demand for the NHS111 telephone service.MethodsWe used data from the national online NHS111 user survey and telephone user survey for two NHS111 areas. We also undertook semi-structured interviews with 32 recent users of online NHS111 and 16 staff and stakeholders from NHS111 s

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Moraitis, Margaret. "Telephone interpreter service fee." Medical Journal of Australia 153, no. 9 (1990): 566. http://dx.doi.org/10.5694/j.1326-5377.1990.tb126232.x.

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Cheong, Ken, and Mark Mullins. "International telephone service imbalances." Telecommunications Policy 15, no. 2 (1991): 107–18. http://dx.doi.org/10.1016/0308-5961(91)90014-3.

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Dissertations / Theses on the topic "Telephone service"

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Sun, Hua. "Telephone directory web service." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2421.

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Risner, Jeffrey Keith. "The evolution of universal telephone service history, issues, and alternatives /." Ohio : Ohio University, 2007. http://www.ohiolink.edu/etd/view.cgi?ohiou1194282333.

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Maguire, Meighan Jeanne. "The local dynamics of telephone system development : the San Francisco exchange, 1893-1919 /." Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 2000. http://wwwlib.umi.com/cr/ucsd/fullcit?p9984814.

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Carson, C. "Telephone street triage : a service user perspective." Thesis, University of Salford, 2018. http://usir.salford.ac.uk/48859/.

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In the last fifteen years Accident and Emergency (A & E) departments have become the default environment for service users seeking help during a mental health crisis. Simultaneously, the Police have reported concerns about the expectations placed on their officers in dealing with the rising numbers of people experiencing a mental health crisis. In 2014 the Home Office launched The Crisis Care Concordat requiring statutory and non-statutory organisations to make a commitment to work together to ensure a seamless pathway for anyone who experiences a mental health crisis, regardless of their firs

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Constas, Anthonios A. "Incremental capital costs of local telephone service." The Ohio State University, 1985. http://rave.ohiolink.edu/etdc/view?acc_num=osu1406710601.

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Stahl, Alexander. "nsAnalyser : Speech quality testing application for telephone service." Thesis, KTH, Data- och elektroteknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-123594.

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This degree project was made in collaboration with Nordicstation. The project task was to develop a testing application for a self-developed telephone survey service, which uses third party software. This third party software showed to be unreliable at higher loads. The purpose of the application is to analyse the speech quality of clients connected to the service. This report gives an introduction to the speech quality algorithms Perceptual Evaluation of Speech Quality (PESQ) and Single Sided Speech Quality Measure (3SQM). It also gives descriptions of the methods used to develop the applicat

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Williams, Shawniqua T. (Shawniqua Tinyka). "Server staffing in real-world telephone service systems." Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/36045.

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Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 1995.<br>Includes bibliographical references (leaf 62).<br>by Shawniqua T. Williams.<br>M.Eng.

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Risner, Jeffrey K. "The Evolution of Universal Telephone Service: History, Issues, and Alternatives." Ohio University / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1194282333.

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Byarugaba, Jotham Mbiito. "Service quality perceptions in the Uganda mobile telephone branch of industry." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1226.

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Standard practice dictates that mobile telephone service providers remain accurately aligned with the dynamic expectations structure of the target mobile telephone service users they serve. To comply with this requirement, literature sources assert that service providers need to adopt a candid marketing research orientation to understand what the users expect and in-build it in their service designs. Theory further contends that if such a business stance is diligently applied, any service provider is bound to gain a competitive edge in the market place. Notwithstanding the aforementioned, serv

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Simmons, Matthew R. "Telecommunications technology and service changes since the Telecommunications Act of 1996." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2002. http://library.nps.navy.mil/uhtbin/hyperion-image/02sep%5FSimmons%5FMatt.pdf.

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Books on the topic "Telephone service"

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Finch, Lloyd C. Telephone courtesy & client service. Crisp Publications, 1987.

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Oftel. Telephone service in 1993. Oftel, 1993.

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Finch, Lloyd C. Telephone courtesy & customer service. Crisp Publications, 1987.

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Finch, Lloyd. Telephone courtesy & client service. Crisp Publications, 1987.

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Finch, Lloyd C. Telephone courtesy & customer service. 2nd ed. Crisp Publications, 1990.

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Varcasia, Cecilia. Business and Service Telephone Conversations. Palgrave Macmillan UK, 2013. http://dx.doi.org/10.1057/9781137286185.

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Becker, Dennis. Customer service and the telephone. Irwin Professional Pub./Mirror Press, 1994.

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Edinburgh Women's Rape and Sexual Abuse Centre. North Edinburgh Telephone Helpline Service. [Edinburgh Women's Rape and Sexual Abuse Centre], 2002.

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9

Library of Congress. Congressional Research Service, ed. Lifeline telephone service: Federal activity and controversies. Congressional Research Service, Library of Congress, 1988.

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Library of Congress. Congressional Research Service, ed. Lifeline telephone service: Federal activity and controversies. Congressional Research Service, Library of Congress, 1988.

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Book chapters on the topic "Telephone service"

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Weik, Martin H. "telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_19255.

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Weik, Martin H. "telephone service class." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_19256.

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Weik, Martin H. "area telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_813.

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Weik, Martin H. "old telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_12741.

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Weik, Martin H. "secure telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_16789.

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Mueller, Milton L. "Long Distance Service." In Telephone Companies in Paradise. Routledge, 2023. http://dx.doi.org/10.4324/9781003421160-5.

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Weik, Martin H. "extended area telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_6612.

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Weik, Martin H. "Federal Secure Telephone Service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_6839.

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Weik, Martin H. "wide area telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_21103.

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Weik, Martin H. "plain old telephone service." In Computer Science and Communications Dictionary. Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_14136.

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Conference papers on the topic "Telephone service"

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Blair, Linnea. "Phone Right! How Outstanding Companies Use Telephone Communication." In Paint and Coatings Expo (PACE) 2007. SSPC, 2007. https://doi.org/10.5006/s2007-00010.

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Abstract Painting Contractors generate more business and provide exceptional customer service by training themselves and the people who work for them to employ some easy to implement performance standards that get outstanding results.

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You, Chunling, Yongjie Guo, Minyu Luo, Qinjian Huang, Qinwu Liao, and Yuanlin Wu. "Data Storage and Analysis of Power Supply Service Grid Cloud Telephone System in Big Data Environment." In 2024 IEEE 2nd International Conference on Electrical, Automation and Computer Engineering (ICEACE). IEEE, 2024. https://doi.org/10.1109/iceace63551.2024.10898871.

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You, Chunling, Guoyao Wu, Minyu Luo, Qunying Chen, Likong Cai, and Huiying Wang. "Design and Implementation of Power Supply Service Grid Cloud Telephone System Based on IMS and CTI Technology." In 2024 IEEE 2nd International Conference on Electrical, Automation and Computer Engineering (ICEACE). IEEE, 2024. https://doi.org/10.1109/iceace63551.2024.10898926.

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Tashev, Ivan, Michael Seltzer, Yun-Cheng Ju, Dong Yu, and Alex Acero. "Commute UX: Telephone Dialog System for Location-based Services." In Proceedings of the 8th SIGdial Workshop on Discourse and Dialogue. Association for Computational Linguistics, 2007. https://doi.org/10.18653/v1/2007.sigdial-1.18.

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Möller, Sebastian. "Parameters for Quantifying the Interaction with Spoken Dialogue Telephone Services." In Proceedings of the 6th SIGdial Workshop on Discourse and Dialogue. Special Interest Group on Discourse and Dialogue (SIGdial), 2005. https://doi.org/10.18653/v1/2005.sigdial-1.17.

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Baptista, Nuno, Rui Prior, and Manuel E. Correia. "Telephone Interface for the Email Service." In 2009 Computation World: Future Computing, Service Computation, Cognitive, Adaptive, Content, Patterns (COMPUTATIONWORLD). IEEE, 2009. http://dx.doi.org/10.1109/computationworld.2009.19.

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Chang, Ming-Feng, and Chi-Hua Chen. "Temporary Call-Back Telephone Number Service." In 2012 IEEE 26th International Conference on Advanced Information Networking and Applications (AINA). IEEE, 2012. http://dx.doi.org/10.1109/aina.2012.65.

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Ozeki, Shinya, and Noriyuki Ikeuchi. "Customer service evaluation in the telephone service provisioning process." In the 24th conference. ACM Press, 1992. http://dx.doi.org/10.1145/167293.167938.

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Balogh, Benjamin, Matthew Reed, David Miller, and Chia-chu Chiang. "Web Enabled Service Implementation - Telephone Directory Prototype." In 2006 IEEE International Conference on Information Reuse & Integration. IEEE, 2006. http://dx.doi.org/10.1109/iri.2006.252445.

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Huijuan, Wu, and Fan Daoerji. "Design of Mongolian telephone voice service system." In 2012 2nd International Conference on Applied Robotics for the Power Industry (CARPI 2012). IEEE, 2012. http://dx.doi.org/10.1109/carpi.2012.6356473.

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Reports on the topic "Telephone service"

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Peterson, J. Telephone Number Mapping (ENUM) Service Registration for Presence Services. RFC Editor, 2005. http://dx.doi.org/10.17487/rfc3953.

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Mahy, R. A Telephone Number Mapping (ENUM) Service Registration for Instant Messaging (IM) Services. RFC Editor, 2007. http://dx.doi.org/10.17487/rfc5028.

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Levin, O. Telephone Number Mapping (ENUM) Service Registration for H.323. RFC Editor, 2004. http://dx.doi.org/10.17487/rfc3762.

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Petrack, S., and L. Conroy. The PINT Service Protocol: Extensions to SIP and SDP for IP Access to Telephone Call Services. RFC Editor, 2000. http://dx.doi.org/10.17487/rfc2848.

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Cantave, Cassandra. 2017 Maryland Survey of Voters Age 45-Plus: Telephone and Cellular Service. AARP Research, 2017. http://dx.doi.org/10.26419/res.00157.001.

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Faynberg, I., J. Gato, H. Lu, and L. Slutsman. Service in the Public Switched Telephone Network/Intelligent Network (PSTN/IN) Requesting InTernet Service (SPIRITS) Protocol Requirements. RFC Editor, 2002. http://dx.doi.org/10.17487/rfc3298.

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Harter, Rachel M., Joseph P. McMichael, Derick S. Brown, Ashley Amaya, Trent D. Buskirk, and David Malarek. Telephone Appends for Address-Based Samples— An Introduction. RTI Press, 2018. http://dx.doi.org/10.3768/rtipress.2018.op.0050.1802.

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Surveys with samples selected from an address frame derived from US Postal Service sources are often referred to as address-based sampling (ABS) surveys. For an ABS survey that is primarily conducted by mail, web, or face-to-face, sometimes it is helpful to have a telephone number corresponding to the sample addresses for setting appointments or conducting nonresponse follow-up prompts. The usefulness of a telephone contact mode in a mixed mode ABS design depends on both the percentage of addresses for which telephone numbers can be appended (append rate or match rate) and the accuracy of the

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Porzecanski, Rafael, Néstor Gandelman, and Ana Balsa. The Impact of ICT on Adolescents' Perceptions and Consumption of Substances. Inter-American Development Bank, 2010. http://dx.doi.org/10.18235/0011276.

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This paper reports the results of a three-month randomized controlled trial to estimate the impact of an Internet and mobile telephone short message service (SMS) intervention on adolescents' information about substances and rates of consumption. A low percentage of participants logged on to the Web platform, but most participants were reached through e-mails and SMS. It is found that the intervention was able to affect awareness that certain substances are drugs, but no significant changes in consumption habits were found.

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Yang, C. INETPhone: Telephone Services and Servers on Internet. RFC Editor, 1995. http://dx.doi.org/10.17487/rfc1789.

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Carlberg, K., and R. Atkinson. IP Telephony Requirements for Emergency Telecommunication Service (ETS). RFC Editor, 2004. http://dx.doi.org/10.17487/rfc3690.

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