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Journal articles on the topic 'Telephone service'

Author: Grafiati

Published: 4 June 2021

Last updated: 27 July 2025

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1

M Green, Rosemary, and Margaret L Parker. "On Line Primary Health Care." Australian Journal of Primary Health 2, no. 3 (1996): 63. http://dx.doi.org/10.1071/py96042.

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Primary health care provided via a telephone service allows parents ready access to health services and health information. This paper reports the findings of a survey of 4169 users of a 24 hour Child and Youth Health Telephone Advice Service. The purpose was to establish baseline data of parents who telephoned. It sought to determine how often parents rang, why they used the service in preference to other services, the reasons for telephoning and details about the caller and the child they phoned about, as well as use of the service by country parents. The results highlighted that the service

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2

Harkins, Judy. "Practical Information for Audiologists on Access to Wireless Telephones." Journal of the American Academy of Audiology 12, no. 06 (2001): 290–95. http://dx.doi.org/10.1055/s-0042-1745610.

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AbstractAnalog cellular telephone service is being phased out in favor of digital wireless services, which are less accessible to people with hearing loss. As a result, audiologists can expect to receive an increasing number of inquiries from clients about using wireless telephones with hearing aids and other assistive technologies. In this article, the underlying transmission technology, telephone handset, roaming, and current solutions to accessibility problems are described. Public policy affecting the accessibility of wireless telephones to people with hearing loss is explained. Alternativ

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Riedinger, Edward A. "Telephone information service." College & Research Libraries News 50, no. 8 (1989): 672–75. http://dx.doi.org/10.5860/crln.50.8.672.

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4

Payton, Gaea M., Jen McLachlan, Brandy Weiss, and Mo Rahman. "Telephony Speech-To-Text: An Adequate Analog to Internet Protocol Caption Telephone Services." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 61, no. 1 (2017): 125–29. http://dx.doi.org/10.1177/1541931213601515.

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Hearing loss is an invisible but significant barrier in daily life, including telephone conversations. Internet Protocol Caption Telephone Services (IP CTS) is a telecommunications relay service for an individual who can speak, but who has difficulty hearing over the telephone. An individual can use a telephone and an IP-enabled device to listen to the other party and simultaneously read transcriptions of the other party’s words. This article presents the results from a usability assessment of IP CTS devices and alternative speech recognition technologies to provide qualitative and quantitativ

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Dale, Jane C., David A. Novis, and Frederick A. Meier. "Reference Laboratory Telephone Service Quality." Archives of Pathology & Laboratory Medicine 125, no. 5 (2001): 608–12. http://dx.doi.org/10.5858/2001-125-0608-rltsq.

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Abstract Objectives.—To establish the rates with which reference laboratories resolve inquiries telephoned to them from primary laboratories and to identify reference laboratory practices associated with higher rates of inquiry resolution. Design and Participants.—For 2 months, or until 50 contacts had occurred, 545 primary laboratories participating in the College of American Pathologists Q-Probes laboratory quality improvement program prospectively documented and characterized telephone inquiries they made to a reference laboratory of their choice. Participants also cataloged their own labor

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Molfenter, Todd, Nancy Roget, Michael Chaple, et al. "Use of Telehealth in Substance Use Disorder Services During and After COVID-19: Online Survey Study." JMIR Mental Health 8, no. 2 (2021): e25835. http://dx.doi.org/10.2196/25835.

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Background Social distancing guidelines for COVID-19 have caused a rapid transition to telephone and video technologies for delivering treatment for substance use disorders (SUDs). Objective This study examined the adoption of these technologies across the SUD service continuum, acceptance of these technologies among service providers, and intent of providers to use these technologies after the pandemic. Additional analysis using the validated technology acceptance model (TAM) was performed to test the potential applications of these technologies after the pandemic. The study objectives were a

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Shah, Ajit, Sofia Zarate-Escudero, and Manjunatha Somayaji. "The relationship between elderly suicide rates and telephone use: a cross-national study." International Psychogeriatrics 22, no. 7 (2010): 1191–92. http://dx.doi.org/10.1017/s1041610210001675.

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Social isolation is an important determinant of elderly suicides (Shah and De, 1998). If elderly people have telephones then social isolation can be reduced as they can contact friends and relatives and vice versa. Also, the elderly can use the telephone to seek help from telephone helplines, general practitioners, social workers, psychiatric services and friends and relatives. Additionally, general practitioners, social workers, psychiatric services and friends and relatives can contact elderly people to check on them and support them. However, a major criticism of such interventions is that

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Sampson, Fiona C., Janette Turner, Emma Knowles, Jaqui Long, and Joanne Coster. "PP27 NHS 111 staff and user views of online NHS 111: a useful adjunct to the NHS 111 telephone service." Emergency Medicine Journal 39, no. 9 (2022): e5.20. http://dx.doi.org/10.1136/emermed-2022-999.27.

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IntroductionIn 2018 the online NHS111 service was introduced in response to increasing and unsustainable demand for NHS111 telephone service. We explored user and staff perspectives of the online service to understand awareness and acceptability of the online service, how the online service is used and how it may affect demand for the NHS111 telephone service.MethodsWe used data from the national online NHS111 user survey and telephone user survey for two NHS111 areas. We also undertook semi-structured interviews with 32 recent users of online NHS111 and 16 staff and stakeholders from NHS111 s

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9

Moraitis, Margaret. "Telephone interpreter service fee." Medical Journal of Australia 153, no. 9 (1990): 566. http://dx.doi.org/10.5694/j.1326-5377.1990.tb126232.x.

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10

Cheong, Ken, and Mark Mullins. "International telephone service imbalances." Telecommunications Policy 15, no. 2 (1991): 107–18. http://dx.doi.org/10.1016/0308-5961(91)90014-3.

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Heegaard, Poul E. "Empirical Data from Mobile and IP Telephony." Journal of Communications Software and Systems 4, no. 1 (2008): 54. http://dx.doi.org/10.24138/jcomss.v4i1.237.

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Over the recent years enormous changes in the telecommunication services, techniques, regulations and markets have taken place. However, even with many new exciting services the telephony service is still popular. This paper provides empirical traffic data and observations of telephony traffic patterns in mobile and IP telephony. They are presented and compared with old telephony patterns from Public Switched Telephone Networks (PSTN). The question is whether the characterization of telephony traffic should be reconsidered because new technology and markets might have changed the service and u

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Turner, Janette, Emma Knowles, Rebecca Simpson, et al. "Impact of NHS 111 Online on the NHS 111 telephone service and urgent care system: a mixed-methods study." Health Services and Delivery Research 9, no. 21 (2021): 1–148. http://dx.doi.org/10.3310/hsdr09210.

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Background The NHS emergency and urgent care system is under pressure as demand for services increases each year. NHS 111 is a telephone triage service designed to provide advice and signposting to appropriate services for people with urgent health-care problems. A new service, NHS 111 Online, has been introduced across England as a digital alternative that can be accessed using a website or a smartphone application. The effects and usefulness of this service are unknown. Objectives To explore the impact of NHS 111 Online on the related telephone service and urgent care system activity and the

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Zeng, Li, and Ronnie Peterson. "Measuring Service Accessibility in Telephone Nurse Triage Services." Quality and Reliability Engineering International 30, no. 6 (2014): 843–55. http://dx.doi.org/10.1002/qre.1632.

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ZEBBAR, MUHAMMAD, and AHMED ABDULJABBAR. "THE SALE IN THE MOBILE COMMUNICATION SERVICES." Islamic Sciences Journal 11, no. 2 (2023): 27–44. http://dx.doi.org/10.25130/jis.20.11.2.2.

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    In the name of God Deals with the subject of my research , on what transactions telephone service , not the verdicts through telephone service , As well as the concept of financial , and fiscal side in this service. As for the issue of buying and selling , and leasing . The researcher reached , fact that telephony service , not… to the concepts of leasing and making only . The researcher types of transactions in some detail . After his conception of the fact that the making is considered the impact of the caller through the use of this system and this ef

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McGrath, Alicia C., and Christine R. Macdonald. "Quality frameworks for telephone triage." Australian Health Review 32, no. 4 (2008): 786. http://dx.doi.org/10.1071/ah080786.

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The establishment of the Grampians After-Hours Service has led to the development of a quality framework for nurse telephone triage. The service providers believe this framework is the basis for the service?s success. While quality frameworks including critical evaluation and peer review are not new to the health industry, the development of organisational systems to improve quality in afterhours services is innovative. The framework developed is comprehensive, evidenced-based and emphasises training, protocols and documentation. It also involves a continuous and nonpunitive quality review pro

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LIU, XIELIN, FENG-SHANG WU, and WEN-LIN CHU. "INNOVATION DIFFUSION: MOBILE TELEPHONY ADOPTION IN CHINA." International Journal of Innovation Management 13, no. 02 (2009): 245–71. http://dx.doi.org/10.1142/s1363919609002285.

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The rapid diffusion of mobile telephony is an important subject in diffusion studies of innovation. This study attempts to learn how mobile telephony diffuses in China, which has the most mobile telephone subscribers worldwide, in terms of the appropriate growth model and forces driving the diffusion. To identify the appropriate growth model, this study compares the fitness and forecasting ability of three conventional models — the Logistic, Bass, and Gompertz models. The determinants of the diffusion rate are then analyzed based on the most appropriate model. Empirical results, based on data

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Williamson, Sian Z., Rebecca Johnson, Harbinder K. Sandhu, et al. "Communicating biopsy results from breast screening assessment: current practice in English breast screening centres and staff perspectives of telephoning results." BMJ Open 9, no. 11 (2019): e028683. http://dx.doi.org/10.1136/bmjopen-2018-028683.

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ObjectiveTo record how breast screening centres in England deliver all biopsy results (cancer/non-cancer) from the breast assessment visit.DesignOnline survey of 63 of 79 breast screening centres in England from all regions (East Midlands, East of England, London, North East Yorkshire & Humber, North West, South East, South West, West Midlands). The survey contained quantitative measures of frequency for telephoning biopsy results (routinely, occasionally or never) and optional qualitative free-text responses. Surveys were completed by a staff member from each centre.ResultsThere were no r

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Tournier, Adrien. "A New Numbering Plan Intended to Develop a Telephone Network." TMG Journal for Media History 26, no. 2 (2023): 1–26. http://dx.doi.org/10.18146/tmg.852.

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The 25th of October 1985, France numbering telephone plan was transformed from seventy telephone zones to two in just one night. The computerisation of France was highly promoted but the Telephone network was quickly running out of numbers. We analyse this overnight event as an infrastructural event and the biggest update in telephone history. It market a crucial step in the direction of network as a service, turning telephones into terminal while network fade in the background. By doing so, we insist on the historical specificity of what was a technocratic event, an innovation process with a

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KIM, MOON-SOO. "HOUSEHOLD-USE VERSUS BUSINESS-USE DEMAND DIFFUSION OF TELEPHONE AND INTERNET ACCESS SERVICE IN KOREA." International Journal of Innovation and Technology Management 02, no. 01 (2005): 57–75. http://dx.doi.org/10.1142/s0219877005000356.

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It is well known that the diffusion of the Internet over society has been faster than that of the traditional telecommunication service such as the telephone. There are some differences between the demand diffusion patterns of telephone services and the Internet as well as among the demand attributes, thus we focus on these differences. With each service, demand attributes comprise of business-use and household-use. In particular, Loglet analysis is used for comparing the diffusion pattern demand-attributes for the services. Firstly, from the analysis, during the overall reference period, the

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Sun, Hao. "Openings of Chinese telephone service encounters." Chinese Language and Discourse 3, no. 2 (2012): 200–227. http://dx.doi.org/10.1075/cld.3.2.03sun.

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Focusing on openings of telephone service encounters, this study utilizes two sets of comparable discourse data in Chinese collected in the same linguistic community more than a decade apart to explore discoursal style changes over time. The comparative analysis examines forms, tasks and discursive interaction of the opening phase oftelephone service encounters in Shanghai, China.Differences in opening routines over time are observed, which include the adoption of institutionalized, more elaborative expressions as well as increased range of interactional tasks performed (including greeting and

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Harkins, Judith E., Harry Levitt, and Karen Peltz-Strauss. "Technology and Telephone Relay Service." Technology and Disability 3, no. 3 (1994): 173–94. http://dx.doi.org/10.3233/tad-1994-3304.

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Yarpuzlu, Aysegul A. "The 112 Emergency Telephone Service." Journal of Emergency Medicine 44, no. 2 (2013): e289-e290. http://dx.doi.org/10.1016/j.jemermed.2012.05.035.

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Pointon, T. "Telephone interpreting service is available." BMJ 312, no. 7022 (1996): 53. http://dx.doi.org/10.1136/bmj.312.7022.53.

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Mueller, Milton. "Universal service in telephone history." Telecommunications Policy 17, no. 5 (1993): 352–69. http://dx.doi.org/10.1016/0308-5961(93)90050-d.

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Elsom, Stephen, Natisha Sands, Cath Roper, Cayte Hoppner, and Marie Gerdtz. "Telephone survey of service-user experiences of a telephone-based mental health triage service." International Journal of Mental Health Nursing 22, no. 5 (2013): 437–43. http://dx.doi.org/10.1111/inm.12003.

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Wetta-Hall, Ruth, Gina M. Berg-Copas, and S. Edwards Dismuke. "Help on the Line." Evaluation & the Health Professions 28, no. 4 (2005): 414–27. http://dx.doi.org/10.1177/0163278705281069.

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Telephone triage programs have been shown to be cost-effective and favorably utilized by insured populations. However, there are 45 million Americans who are uninsured and who do not have access to telephone nursing. A telephone triage service was piloted for local uninsured residents. Within the 17-month trial period, 320 calls were received, representing 207 clients. This study reports on the results of the telephone survey with a cross-sectional sample of uninsured triage patrons (N = 80). One half reported they would have sought other medical care if the telephone triage service had not be

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Kolluru, Durga, and Bhaskara Puchakayala. "Implementation of voice call transfer service between smart phone and tablet through Wi-Fi." Facta universitatis - series: Electronics and Energetics 35, no. 2 (2022): 217–28. http://dx.doi.org/10.2298/fuee2202217k.

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Communication through voice call leads to significant growth in technology in distant areas where two or more people from opposite ends of world will connect. This research describes a case study of voice call transfer service. This research aims at designing a system that will allow Android users to communicate over Wi-Fi. This design is able to transfer voice of incoming telephone caller over Wi-Fi network at real time through UDP. It uses client/server architecture: Server for receiving telephone call and transferring voice (one user) and client for receiving incoming caller voice and enabl

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Given, Jock. "Talking over Water: History, Wireless and the Telephone." Media International Australia 125, no. 1 (2007): 46–56. http://dx.doi.org/10.1177/1329878x0712500107.

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For a third of the twentieth century, the only way Antipodeans could talk with people on the other side of the world was by wireless. The submarine cables that traversed the oceans from the 1860s carried messages in Morse code, ‘telegraphy’, but not voice. From 30 April 1930, the wireless telephone service made it possible to conduct a conversation in real time between England and Australia. This article explores the old era of international wireless telephony at a time when wireless is again transforming social and economic possibilities. It examines the economics and politics of the era, the

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Given, Jock. "Talking over Water: History, Wireless and the Telephone." Media International Australia 125, no. 1 (2007): 46–56. http://dx.doi.org/10.1177/1329878x0812500107.

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For a third of the twentieth century, the only way Antipodeans could talk with people on the other side of the world was by wireless. The submarine cables that traversed the oceans from the 1860s carried messages in Morse code, ‘telegraphy’, but not voice. From 30 April 1930, the wireless telephone service made it possible to conduct a conversation in real time between England and Australia. This article explores the old era of international wireless telephony at a time when wireless is again transforming social and economic possibilities. It examines the economics and politics of the era, the

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O'Hara, Rachel, Lindsey Bishop-Edwards, Emma Knowles, and Alicia O'Cathain. "Variation in the delivery of telephone advice by emergency medical services: a qualitative study in three services." BMJ Quality & Safety 28, no. 7 (2019): 556–63. http://dx.doi.org/10.1136/bmjqs-2018-008330.

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BackgroundAn emergency ambulance is not always the appropriate response for emergency medical service patients. Telephone advice aims to resolve low acuity calls over the phone, without sending an ambulance. In England, variation in rates of telephone advice and patient recontact between services raises concerns about inequities in care. To understand this variation, this study aimed to explore operational factors influencing the provision of telephone advice.MethodsThis is a multimethod qualitative study in three emergency medical services in England with different rates of telephone advice a

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Jankalova, Miriam. "Assessment of the telephone service provision." International Journal of Quality and Service Sciences 8, no. 1 (2016): 72–87. http://dx.doi.org/10.1108/ijqss-06-2015-0052.

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Purpose – A system of fixed defined criteria and indicators that would provide a complex picture of the telephone service provision by a particular company does not exist. The purpose of this paper is to propose a telephone service index which represents one of the possibilities how to solve problems related to the decision-making of a customer regarding the selection of a telecommunication company. Design/methodology/approach – The author has performed a primary research on the sample of 402 respondents from various regions of Slovakia with the aim to determine the rate of importance of crite

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Riley, Christine A. "Experiences with an Integrated Voice and Text Message Service." Proceedings of the Human Factors Society Annual Meeting 31, no. 2 (1987): 270–74. http://dx.doi.org/10.1177/154193128703100230.

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An integrated voice and text message system has been provided to members of our research organization as part of an experimental system that provides our everyday communications services. The message service answers telephone calls, and the resulting messages are included in a standard electronic mailbox. Both voice and text messages are accessible from either the telephone or a terminal. Message retrieval and message management from the terminal are used extensively for voice messages as well as text messages. The telephone, while often convenient for retrieving voice messages, does not provi

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Marics, Monica, and Mary R. Smith. "Communications Technical Group Forum from Pots to Pixels." Proceedings of the Human Factors Society Annual Meeting 36, no. 14 (1992): 1050. http://dx.doi.org/10.1177/154193129203601407.

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Plain Old Telephone Service (POTS) is undergoing many changes. The phones themselves may no longer be “plain”; the service is no longer limited to just connecting two voices. This forum concentrates on the design, evaluation, and standardization of telephone-based interfaces. There are four central topics: (1) the current design issues with treating the telephone as an interface for users of many services; (2) the concerns of national and international standards bodies for phone-based interfaces; (3) the human factors issues surrounding the incorporation of speech synthesis and speech recognit

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J Watson, Robert, and John McDonald. "A rural perspective of telephone counselling and referral." Australian Journal of Primary Health 10, no. 2 (2004): 97. http://dx.doi.org/10.1071/py04032.

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A telephone survey was used to examine rural residents? (n=102) perceptions and knowledge of a well-established national telephone counselling and referral service - Lifeline. Residents in rural Australia experience generally poorer access and availability to health-related services than their metropolitan counterparts. They may also have problems with confidentiality and stigmatisation in using what services are available in their area. Although this was a noncomparative study, it was reasoned that these barriers to help-seeking in rural areas would mean their population would know and value

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Islam, Md Irteja, Shumona Sharmin Salam, Enamul Kabir, and Rasheda Khanam. "Identifying Social Determinants and Measuring Socioeconomic Inequalities in the Use of Four Different Mental Health Services by Australian Adolescents Aged 13–17 Years: Results from a Nationwide Study." Healthcare 11, no. 18 (2023): 2537. http://dx.doi.org/10.3390/healthcare11182537.

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Aim: In this study, we aimed to identify the determinants of four different forms of mental health service usage (general health services, school counselling, telephone, and online services), and the number of mental health services accessed (single and multiple) by Australian adolescents aged 13–17 years. We also measured socioeconomic inequality in mental health services’ usage following the concentration index approach within the same sample. Subject and Methods: The data came from the nationwide cross-sectional survey, Young Minds Matter (YMM): the second Australian Child and Adolescent Su

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Zolnierek, James, and Torsten Clausen. "Local telephone rate structure and telephone penetration: A universal service perspective." Information Economics and Policy 22, no. 2 (2010): 153–63. http://dx.doi.org/10.1016/j.infoecopol.2009.10.001.

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Bolton, Patrick, Sharryn Ganon, and David Aro. "HealthConnect: a trial of an after-hours telephone triage service." Australian Health Review 25, no. 2 (2002): 95. http://dx.doi.org/10.1071/ah020095.

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This paper describes HealthConnect, an after-hours telephone triage and advice service which operated for 15 months in 2000 and 2001. We describe the service, discuss utilisation and implementation issues, and conclude with a description of the key lessons learned from the trial. The service received over of 12000 calls, of which over half were for information rather than immediately seeking care.Continuing marketing appears to be required in order to ensure ongoing demand for services of this kind. Qualityassurance is essential to ensure that an optimal service is provided, and staff recruitm

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Groves, Emma Louise. "Auditing a chemotherapy triage telephone service." Cancer Nursing Practice 4, no. 6 (2005): 25–29. http://dx.doi.org/10.7748/cnp2005.07.4.6.25.c169.

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Fuhr, Joseph P. "Maintaining Universal Telephone Service under Deregulation." Journal of Policy Analysis and Management 5, no. 3 (1986): 583. http://dx.doi.org/10.2307/3323263.

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TUROCK, BETTY J. "SHOULD TELEPHONE COMPANIES PROVIDE INFORMATION SERVICE?" Bottom Line 5, no. 4 (1992): 3–4. http://dx.doi.org/10.1108/eb025346.

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Warren, Robert E. "Telephone Service Center Call Duration Improvement." Proceedings of the Human Factors Society Annual Meeting 36, no. 3 (1992): 202–6. http://dx.doi.org/10.1518/107118192786751826.

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Call handling duration in a telephone service center was substantially improved by providing users easier access to mainframe data systems. Switching from a system that allowed access to only one system at a time to one that provided a separate window for each system produced an estimated 7% improvement in call handling duration. The improvement was most marked for those calls which required multiple system access.

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Milne, Claire. "Universal telephone service in the UK." Telecommunications Policy 14, no. 5 (1990): 365–71. http://dx.doi.org/10.1016/0308-5961(90)90080-b.

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Armstrong, Thomas Orwell, and Joseph P. Fuhr. "Cost considerations for rural telephone service." Telecommunications Policy 17, no. 1 (1993): 80–83. http://dx.doi.org/10.1016/0308-5961(93)90028-2.

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Atkins, David L., Thomas Ball, Thomas R. Baran, et al. "Integrated web and telephone service creation." Bell Labs Technical Journal 2, no. 1 (2002): 19–35. http://dx.doi.org/10.1002/bltj.2029.

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Fuhr, Joseph P. "Maintaining universal telephone service under deregulation." Journal of Policy Analysis and Management 5, no. 3 (2007): 583–90. http://dx.doi.org/10.1002/pam.4050050311.

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Bryant, Richard A., and Allison G. Harvey. "Telephone Crisis Intervention Skills." Crisis 21, no. 2 (2000): 90–94. http://dx.doi.org/10.1027//0227-5910.21.2.90.

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Counseling skills were evaluated in a telephone counseling service for Vietnam veterans. Thirty simulated crisis calls were made to telephone counselors by experienced clinical psychologists. The counselors' responses were rated on dimensions that indexed general counseling skills, knowledge of veteran needs, and provision of appropriate advice. Whereas the majority of callers demonstrated adequate counseling skills, many lacked knowledge of veterans' posttraumatic stress, common veteran terminology, and the nature of veterans' experiences. The findings suggest that telephone counseling servic

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Jenkins, Anastasia B., Elizabeth Holley, Cory Rogers, Natalie Montgomery, and Adam N. Pate. "Evaluating the Efficacy of 3 Recruitment Methods for Enrolling Patients in Chronic Care Management Services: A Pilot Study." INNOVATIONS in pharmacy 13, no. 4 (2022): 13. http://dx.doi.org/10.24926/iip.v13i4.5086.

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Chronic Care Management (CCM) is a billable service that pharmacists can provide either in person or via telephone in ambulatory clinics or community pharmacies. Pharmacists may use this service to expand current roles in patient care and add billable services to an ambulatory care practice. The number of clinics employing CCM is steadily increasing, and to date, there has been limited information published to aid pharmacists who are considering implementing these services. The purpose of this study is to compare enrollment success in a clinic-based, pharmacist-led CCM service using three recr

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Molfenter, Todd, Thomasine Heitkamp, Ann A. Murphy, Stephanie Tapscott, Stephanie Behlman, and Olivia J. Cody. "Use of Telehealth in Mental Health (MH) Services During and After COVID-19." Community Mental Health Journal 57, no. 7 (2021): 1244–51. http://dx.doi.org/10.1007/s10597-021-00861-2.

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AbstractCOVID-19 social distancing guidelines caused a rapid transition to telephone and video technologies for the delivery of mental health (MH) services. The study examined: (a) adoption of these technologies across the MH service continuum; (b) acceptance of these technologies; and (c) intention of providers to use these technologies following the pandemic based on a sample of 327 MH organizations from 22 states during May–August 2020. There was widespread use of technology, with greater than 69% of organizations reporting using telephone or video for most services. For all video services

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Davies, Nathan P., Matthew E. Callister, Harriet Copeland, et al. "Opportunistic Non-Governmental Organisation Delivery of a Virtual Stop Smoking Service in England during the COVID-19 Lockdown." International Journal of Environmental Research and Public Health 19, no. 13 (2022): 7722. http://dx.doi.org/10.3390/ijerph19137722.

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Smoking cessation services have rapidly transformed during the COVID-19 pandemic. Changes include pivoting from face-to-face to telephone and video call support, remote provision of stop smoking aids and more flexible appointments. This study reports an evaluation of a charity-led smoking cessation service rapidly conceived and launched in this context. The pilot service accepted self-referrals in Yorkshire, England from 20 May 2020 to 5 June 2020. A dedicated smoking cessation practitioner provided 12 weeks of weekly behavioural support over telephone or video call. NRT and/or medication and/

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Simpson, Rebecca M., Richard M. Jacques, Jon Nicholl, Tony Stone, and Janette Turner. "Measuring the impact introducing NHS 111 online had on the NHS 111 telephone service and the wider NHS urgent care system: an observational study." BMJ Open 12, no. 7 (2022): e058964. http://dx.doi.org/10.1136/bmjopen-2021-058964.

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Abstract:

ObjectivesTo explore what impact introducing the National Health Service (NHS) 111 online service had on the number of phone calls to the NHS 111 telephone service and the NHS urgent care system.DesignObservational study using a dose–response interrupted time series model and random-effects meta- analysis to estimate the average effect.Setting and participantsNHS 111 telephone and online contacts for 18 NHS 111 area codes in England. NHS 111 telephone and online contacts data were collected between October 2010 to December 2019 and January 2018 to December 2019, respectively.Primary and second

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