Relevant bibliographies by topics / Consumer quality

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Consumer quality'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Consumer quality"

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Yıldız, Atila, and Asuman Arslan Duru. "Etlik Piliç Yetiştiriciliğinin Geliştirilmesi Açısından Tavuk Eti Tüketim Alışkanlıklarının İncelenmesi: Uşak İli Örneği." Turkish Journal of Agriculture - Food Science and Technology 7, no. 6 (2019): 833. http://dx.doi.org/10.24925/turjaf.v7i6.833-839.2180.

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This study is consisted of data obtained from the survey conducted with 400 consumers in Uşak province urban area. As a result of the analysis, the average amount of annual per capita chicken meat consumed was calculated as 13.64 kg. The average amount of consumption increases due to the increase in income level. 39.2% of the consumers (consume chicken meat once a week. However, nearly half of consumers (41.7%) consume chicken meat, this is one third in total meat consumption. This ratio is changing according to income groups. Consumers supply chicken meat from vendors, grocery stores and groc
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Tianing, Vita Nur, and Siswahyudianto. "Pengaruh Harga, Kualitas Produk, dan Kualitas Pelayanan terhadap Kepuasan Konsumen Kelompok Tani." Idarotuna : Journal of Administrative Science 3, no. 1 (2022): 57–74. http://dx.doi.org/10.54471/idarotuna.v3i1.28.

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Consumer goals are one of the main things in a business. Because by making efforts that can be done, namely continuing to maintain and increase satisfaction with consumers, consumers will more often repurchase an item or service that has been consumed or used. Consumer goals are determined by several things, including price, product quality, and service quality. This study analyzed the effect of price, product quality, and service quality on consumer satisfaction at the "Belimbing Artha Mandiri" Farmer Group, Bono Village, Boyolangu District, Tulungagung Regency. This study uses a quantitative
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Andrighetto, Cristiana, Omar Jorge Sabbag, Gustavo Lineu Sartorello, and Gelci Carlos Lupatini. "Consumo de carne bovina na comunidade acadêmica da UNESP - Dracena." Revista Ciência em Extensão 10, no. 3 (2014): 133–42. https://doi.org/10.23901/1679-4605.2014v10n3p133-142.

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The objective of this work was to outline the profile and characteristics regarding beef consuming behavior in the academic community, UNESP – Campus Experimental de Dracena, focusing on students, professors, and staff. In this work 170 consumers answered a questionnaire in which we got a profile of the beef consumer. The results obtained of the consumer behavior, by means of profile and consuming habits; product; consumer habits and production system. Among the main results, we can observe that the price no longer features the biggest differential when there is a purchase, however hygiene, co
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Hlédik, Erika, and Dávid Harsányi. "Towards quality consumption." International Journal of Wine Business Research 31, no. 4 (2019): 602–17. http://dx.doi.org/10.1108/ijwbr-10-2018-0063.

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Purpose Hungarian wine culture has been developing steadily over the past decades. The number of wineries offering quality wine is growing as consumer interest in quality consumption increases. The purpose of this paper is to study the segmentation of the Hungarian wine consumers based on their purchase habits and preferences to identify how this shift towards quality consumption is represented in these segments. Design/methodology/approach An online survey was conducted in Hungary. Nearly 28,000 consumers filled in the questionnaire. The TwoStep Cluster analysis could handle the large databas
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Rawung, Cellina Grace, S. L. H. V. Joyce Lapian, and Fitty Valdi Arie. "THE EFFECT OF HALAL LABEL, PRODUCT QUALITY, AND PRICE ON CONSUMER LOYALTY OF CHICKEN MEAT AT GOLDEN SUPERMARKET MANADO." Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi 11, no. 1 (2023): 613–24. http://dx.doi.org/10.35794/emba.v11i1.45725.

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Satisfaction of basic human needs today is one thing that must be met. Fulfillment is not just to receive or consume it, not even just to feel enough and so on, but nowadays there are consumers who are more concerned with other values ​​than just fulfilling them, such as values ​​related to religion.The purpose of this study was to determine the effect of halal label, product quality and price on consumer loyalty of chicken meat at Golden Supermarket Manado either simultaneously or partially on consumer loyalty. The type of research used is associative research with Multiple Linear Regression
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Sayekti, Mayang Dwi, and Jojok Dwiridotjahjono. "Pengaruh Brand Image dan Kualitas Produk terhadap Loyalitas melalui Kepuasan Konsumen sebagai Variabel Intervening." Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah 5, no. 6 (2022): 2511–24. http://dx.doi.org/10.47467/alkharaj.v5i6.2430.

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This study intends to find out whether there is an influence of brand image and product quality on consumer loyalty through customer satisfaction as an intervening variable on silverqueen chocolate consumers in Surabaya. The type of research is quantitative and the data collection technique uses a questionnaire method. The population in this study who became the target population was the people of Surabaya who had consumed silverqueen chocolate products. The number of samples used in this study were 100 respondents. The sampling technique in this study is the purposive sampling technique with
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Edwar, Rizka Cintya. "THE INFLUENCE OF PRODUCT QUALITY ON CONSUMER SATISFACTION OF DFC CHICKEN (DEWE FRIED CHICKEN) IN SORONG DISTRICT." juket 4, no. 2 (2024): 34–40. https://doi.org/10.54076/juket.v4i2.458.

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This research aims to determine the effect of product quality on consumer satisfaction with DFC (Dewe Fried Chicken) chicken in Sorong district. This research used quantitative methods with a sample of 100 consumers who had previously consumed DFC chicken. The data collection technique is by distributing and distributing questionnaires and then the data is processed using SPSS. The results of this research show that product quality has a positive and significant effect on consumer satisfaction, so it can be concluded that if product quality increases, consumer satisfaction will increase.
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CHIU, Sheng Yang. "Local vs. Global Brands: Country-of-Origin’s Effect on Consumer-based Brand Equity among Status-Seekers." Journal of Economics and Behavioral Studies 7, no. 3(J) (2015): 6–13. http://dx.doi.org/10.22610/jebs.v7i3(j).577.

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This paper examines the local and global automotive brands in conjunction with country-oforigin effect on consumer-based brand equity. Consumer’s level of status-seeking motivation is considered when analysing the effect of brand’s country-of-origin on consumer-based brand equity. Study conducted on 181 respondents showed that consumers generally prefer Asian than European automotive brands. Asian brands also ranked highest in perceived quality and brand loyalty, followed by European brands and local brands. The main difference of high and low status-seeking consumers is found in brand ass
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Susanti, Tripena, and Angelina Fitria Rina Sari. "PERSEPSI KONSUMEN TERHADAP KUALITAS PRODUK SABUN LIFEBUOY DI KOTA PONTIANAK." JEMBA : Jurnal Ekonomi Pembangunan, Manajemen dan bisnis, Akuntansi 1, no. 2 (2021): 123–37. http://dx.doi.org/10.52300/jemba.v1i2.2991.

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The purpose of this study was to determine how the perception and level of consumer buying interest on the quality of Lifebuoy soap products. The variables used are perceptions and consumer buying interest. The number of samples to be used is 100 respondents who are still loyal to using Lifebuoy soap. This research uses qualitative analysis. The result is that consumers' perceptions of the quality of Lifebuoy soap products are good, especially in the variables of performance, features, conformance to specifications, durability, reliability, serviceability, aesthetics and perceived quality. The
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Petrović, Gordana, Darjan Karabašević, Gabrijela Popović, Gordana Tomić, and Pavle Radanov. "The research of consumers and their habits in the organic products market." Ekonomija: teorija i praksa 14, no. 2 (2021): 101–18. http://dx.doi.org/10.5937/etp2102101p.

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It is important for every consumer that the product he consumes is of good quality and safe for his health. An organic product for the consumer means quality and health. It is of crucial importance to look into the the organic food market, and based on that determine what the goals are and create a strategy to achieve the set goals. The organic market is the main source of information for organic food producers. Before organic products are being placed on the market, the target group of consumers to whom the marketing mix will be directed should be determined on the basis of information from t
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Dissertations / Theses on the topic "Consumer quality"

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Robertson, Katina. "Ensuring Quality Consumer Service Encounters." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10827921.

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<p> Counterproductive employee behaviors are inevitable, unpredictable, and widespread in the U.S. retail industry. The purpose of this multiple case study was to explore U.S. midlevel retail leadership strategies used to prevent and correct employee behaviors that sabotage quality service encounters. Gilbert&rsquo;s behavior engineering model, which links employee behaviors to performance, was the framework used in this study. The data-collection process comprised 7 semistructured interviews with midlevel retail leaders, online company documentation, and researcher observations and assisted i
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Robertson, KATINA. "Ensuring Quality Consumer Service Encounters." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5411.

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Counterproductive employee behaviors are inevitable, unpredictable, and widespread in the U.S. retail industry. The purpose of this multiple case study was to explore U.S. midlevel retail leadership strategies used to prevent and correct employee behaviors that sabotage quality service encounters. Gilbert's behavior engineering model, which links employee behaviors to performance, was the framework used in this study. The data-collection process comprised 7 semistructured interviews with midlevel retail leaders, online company documentation, and researcher observations and assisted in achievin
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Malkewitz, Keven. "The effect of representational fidelity and product design quality on attitude toward the product and product recognition /." view abstract or download file of text, 2000. http://wwwlib.umi.com/cr/uoregon/fullcit?p9987237.

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Thesis (Ph. D.)--University of Oregon, 2000.<br>Typescript. Includes vita and abstract. Includes bibliographical references (leaves 167-178). Also available for download via the World Wide Web; free to University of Oregon users.
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Hossain, Mohammad Younus, and Mahadi Hossain. "E-Service Quality and Consumer Loyalty : A study on Consumer Electronic Retail Industry." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet (USBE), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-54656.

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This paper investigated the relationship between e-service quality and consumer loyalty in the context of consumer electronic retail industry in Sweden. E-service quality is found to be a prime determinant of consumer loyalty which is very important for the growth of any business regardless of the industry. On this study, we have selected four most important dimensions of e-service quality which are: Reliability, Responsiveness, Ease of use, and Security. We adopted a quantitative approach for this study and our survey took place in the area of Umea University. We reached a total of 200 respon
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Hemmerick, Barbara Jean. "CONSUMERS' PERCEPTIONS OF QUALITY OF APPAREL AT FASHION STORES." Thesis, The University of Arizona, 1985. http://hdl.handle.net/10150/275383.

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CHARTERS, Stephen, and s. charters@ecu edu au. "Perceptions of wine quality." Edith Cowan University. Business And Public Management: School Of Marketing, Tourism And Leisure, 2003. http://adt.ecu.edu.au/adt-public/adt-ECU2006.0004.html.

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The term `quality' is regularly used by those who produce, promote and consume wine. However, the nature and features of wine quality are rarely explained. This study was designed to explore what drinkers consider to be the nature of wine quality and what they believe its features to be. Focus groups and individual and small group interviews were used to explore the conceptualisation and dimensions of wine quality, how that quality is assessed, and what its relevance may be. There were 105 informants, sourced from three states across Australia primarily by utilising friends and acquaintances o
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Бондаренко, Світлана Михайлівна, та Тетяна Ігорівна Марчук. "Використання інструментів менеджменту якості у практичній діяльності підприємств". Thesis, Видавничий дім "Гельветика", 2019. https://er.knutd.edu.ua/handle/123456789/15046.

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Використання методу QFD на підприємствах дає змогу формалізувати процедуру визначення основних споживчих показників продукту, який планується до виробництва, з врахуванням очікувань споживачів. Він допомагає приймати обґрунтовані управлінські рішення у процесі створення нового продукту. Використання цього методу на етапах проектування та планування дає змогу зменшити або взагалі уникнути коригувань параметрів продукції на подальших етапах життєвого циклу, що призводить до мінімізації збитків і втрат.
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Kelly, Aidan, and Inga Köpsell. "A Discussion of Globalization Theories - Through International Consumer Perceptions." Thesis, Högskolan Dalarna, Företagsekonomi, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:du-4762.

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Globalization has developed more and more within the business world as well as private life during the last decades. Globalization has influenced the way companies are conducting business and their approach towards the consumers which can have an influence on their way of purchasing. Consumers nowadays have more than ever the possibility to get involved and gather experiences from abroad, as well as companies are taking advantage of this globalization. Within this thesis the following question will be discussed: Do consumers see the value companies try to create for them with an identical offe
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Charters, Stephen J. "Perceptions of wine quality." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2004. https://ro.ecu.edu.au/theses/115.

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The term `quality' is regularly used by those who produce, promote and consume wine. However, the nature and features of wine quality are rarely explained. This study was designed to explore what drinkers consider to be the nature of wine quality and what they believe its features to be. Focus groups and individual and small group interviews were used to explore the conceptualisation and dimensions of wine quality, how that quality is assessed, and what its relevance may be. There were 105 informants, sourced from three states across Australia primarily by utilising friends and acquaintances o
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Schembri, Sharon T. "Consumer understanding of professional service quality : a phenomenographic approach /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18920.pdf.

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Books on the topic "Consumer quality"

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Birch, J. Consumer satisfaction & quality assurance. Authority Office, Macclesfield District General Hospital, 1986.

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Schröder, Monika J. A. Food Quality and Consumer Value. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-662-07283-7.

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Klopcic, Marija, Abele Kuipers, and Jean-François Hocquette, eds. Consumer attitudes to food quality products. Wageningen Academic Publishers, 2012. http://dx.doi.org/10.3920/978-90-8686-762-2.

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Anand, Paul. Knowledge, quality surrogates and idea adoption. Oxford Centrefor Management Studies, 1993.

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Anand, Paul. Knowledge, quality surrogates and idea adoption. Templeton College, Management Centre, 1993.

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Economy, Commission on California State Government Organization and. Consumer protection: A quality of life investment. Little Hoover Commission, 1998.

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Luten, J. B., J. Oehlenschläger, and G. Ólafsdóttir, eds. Quality of Fish from Catch to Consumer. Wageningen Academic Publishers, 2003. http://dx.doi.org/10.3920/978-90-8686-510-9.

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Hurd, Robert. Consumer attitude survey on water quality issues. The Foundation and the American Water Works Association, 1993.

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Ontario. Ministry of Agriculture and Food. Maintaining Asparagus Quality From Producer to Consumer. s.n, 1985.

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Commission on Accreditation of Rehabilitation Facilities (U.S.). Employment and Community Services Division., ed. Consumer and family guide to quality services. 3rd ed. CARF, 2000.

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Book chapters on the topic "Consumer quality"

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Ekici, Ahmet. "Consumer Well-Being, Consumer Complaints." In Encyclopedia of Quality of Life and Well-Being Research. Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_3528.

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Peterson, Mark, and Richard J. Vann. "Consumer Well-Being, Consumer Sentiment." In Encyclopedia of Quality of Life and Well-Being Research. Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_3608.

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Ekici, Ahmet. "Consumer Well-Being, Consumer Complaints." In Encyclopedia of Quality of Life and Well-Being Research. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-17299-1_3528.

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Peterson, Mark, and Richard J. Vann. "Consumer Well-Being, Consumer Sentiment." In Encyclopedia of Quality of Life and Well-Being Research. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-17299-1_3608.

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Cox, Ryan. "Consumer Sensory Panels." In The Science of Meat Quality. John Wiley & Sons, Inc., 2013. http://dx.doi.org/10.1002/9781118530726.ch13.

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Giannias, Dimitrios, and Eleni Sfakianaki. "Consumer Choice." In Encyclopedia of Quality of Life and Well-Being Research. Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_541.

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Rojas, Mariano. "Consumer Society." In Encyclopedia of Quality of Life and Well-Being Research. Springer Netherlands, 2014. http://dx.doi.org/10.1007/978-94-007-0753-5_546.

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Rojas, Mariano. "Consumer Society." In Encyclopedia of Quality of Life and Well-Being Research. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-17299-1_546.

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Giannias, Dimitrios, and Eleni Sfakianaki. "Consumer Choice." In Encyclopedia of Quality of Life and Well-Being Research. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-17299-1_541.

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Sommers, Paul A. "Quality Redefined." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-16.

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Conference papers on the topic "Consumer quality"

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Shimizu, Shunta, and Hiroshi Ishikawa. "Colorization Quality Assessment with CLIP." In 2025 IEEE International Conference on Consumer Electronics (ICCE). IEEE, 2025. https://doi.org/10.1109/icce63647.2025.10929852.

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Borković, Aleksandra, Tatjana Botić, Pero Dugić, et al. "RELATIONSHIP OF QUALITY, PRICE AND TOILET SOAP CONSUMPTION." In INTERNATIONAL Conference on Business, Management, and Economics Engineering Future-BME. Faculty of Technical Sciences, Novi Sad, 2025. https://doi.org/10.24867/future-bme-2024-106.

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The goal of the research was to identify the characteristics of soap according to the criterion of their importance for the consumer, that is, the customer, and to examine the interdependence of quality, price and consumer habits, that is, consumption. The first part of this research included the procurement and laboratory analysis of the quality of commercial soaps for washing hands on the domestic market. The second part of the research was a survey of the population to collect data based on which consumer habits and implicit values that consumers attach to toilet soaps were assessed. Also,
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Pop, Ștefana, Corina Pelau, Ioana Ciofu, and Giulia Kondort. "Factors Predicting Consumer-AI Interactions." In 9th BASIQ International Conference on New Trends in Sustainable Business and Consumption. Editura ASE, 2023. http://dx.doi.org/10.24818/basiq/2023/09/068.

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The involvement of Artificial intelligence (AI) in the everyday life of consumers has important implications on the way consumer and AI interact. AI and robots can have different roles in the interaction with consumers, from simple transactional exchange relationships to more complex empathetic ones. The present research focuses in finding the constructs that affect these consumer-AI relationships, by analyzing acceptance, trust, interaction quality, empathy, attachment, anthropomorphism, self-disclosing behavior, loyalty. Based on literature review, we focused on pointing out the factors that
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Saad, Michele, David Nicholas, Patrick McKnight, Jake Quartuccio, Ramesh Jaladi, and Philip Corriveau. "Subtle consumer-photo quality evaluation." In 2016 IEEE International Conference on Image Processing (ICIP). IEEE, 2016. http://dx.doi.org/10.1109/icip.2016.7533066.

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Rašević, Milica, Marija Jakovljević, and Slađana Radunović. "LEGAL FRAMEWORK FOR CONSUMER PROTECTION AND IMPROVEMENT OF PRODUCT QUALITY." In XX International Convention on Quality JUSK ICQ 2024. United Association of Serbia for Quality, 2024. http://dx.doi.org/10.46793/jusk-icqxx.105r.

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This study describes legal frameworks, strategies and activities for consumer protection and improvement of product quality. Focusing on various aspects, from analysis of existing laws to awareness promotion and consumer education, it explores how to improve the legal framework, identify challenges and develop effective strategies. Planning campaigns to raise awareness of consumer rights, as well as developing educational programs, are key elements in raising awareness and improving consumer education. Also, strengthening of institutional capacities for effective implementation of new legal me
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Everitt, M. "Consumer Targeted Product Quality: how to keep your consumers happy." In 13th World Congress of Food Science & Technology. EDP Sciences, 2006. http://dx.doi.org/10.1051/iufost:20061092.

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Plotnic, Olesea. "Enhancing consumer rights through the integration of digital tools in the european public sphere." In Conferința științifică națională cu participare internațională "Integrare prin cercetare și inovare", dedicată Zilei Internaționale a Științei pentru Pace și Dezvoltare. Moldova State University, 2025. https://doi.org/10.59295/spd2024j.36.

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Effective consumer protection policies are essential for the proper and efficient functioning of the single market. The European public sphere must ensure consumer rights vis-à-vis traders and provide enhanced protection by leveraging digital tools, particularly for consumers as vulnerable parties in contractual agreements. Robust consumer protection regulations can significantly improve market outcomes, contributing to fairer markets and higher quality information dissemination, which in turn supports better environmental and social market outcomes. Empowering consumers and safeguarding their
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Бекимбетов, Муратбай, Гулрух Сатторбергенова, and Шернияз Баниязов. "THEORETICAL FOUNDATIONS OF SERVICE QUALITY MANAGEMENT." In Status and development trends of standardization and technical regulation in the world. Tashkent state technical university, 2022. http://dx.doi.org/10.51346/tstu-conf.22.1-77-0007.

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The social aspect of quality is related to the attitude of subjects and/or the whole society to the studied object, for example, with the perception and attitude of certain consumers to the corresponding products or services. At the same time, quality can be considered as a category that meets the laws of supply and demand, depending on the level of culture, consumer incomes, etc.
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Reitano, Matilde, Gaetano Chinnici, Salvatore Bracco, Roberta Selvaggi, and Biagio Pecorino. "THE CRAFT BEER - AN APPRECIATED SUSTAINABLE BEVERAGE." In 23rd SGEM International Multidisciplinary Scientific GeoConference 2023. STEF92 Technology, 2023. http://dx.doi.org/10.5593/sgem2023v/6.2/s25.48.

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This study aims to provide an overview of the craft beer industry and consumption in order to identify consumer preferences. More specifically, it aims to identify a target group of consumers and their willingness to pay (WTP) for craft beer and to enrich knowledge about consumer preferences and the product attributes that influence these preferences. Data were collected through a questionnaire completed by 231 participants. To evaluate the WTP for a 0.33 cl craft beer, they were asked to choose from five price levels starting from �&gt; 3 and less than 4 euro� with an increase of 1 euro for e
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Liu, Shuo-fang, and Yi Qing Ding. "Establishing a reward mechanism based on Quality Function Deployment in sustainable consumer service design." In 16th International Conference on Applied Human Factors and Ergonomics (AHFE 2025). AHFE International, 2025. https://doi.org/10.54941/ahfe1006440.

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Sustainable actions have emerged as crucial components for the functioning of modern society and businesses. Sustainable consumption has recently become one of the focuses to promote, but due to ingrained buying habits, brand loyalty, and price discrepancies, there is still a lack of actual purchase intention and support. To enhance consumers' willingness to engage in sustainable consumption, it is essential to leverage the psychology of human rewards pursuit, establishing the reward mechanism to resonate with consumers. Additionally, applying Quality Function Deployment (QFD) to transform qua
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Reports on the topic "Consumer quality"

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Sullivan, Quinn, Ting Chi, and Jing Sun. Relationships between apparel mobile website quality, consumer satisfaction, and intent to purchase: an empirical study of U.S. Consumers. Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1811.

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Pinson, Margaret. ITS4S2: An Image Quality Dataset With Unrepeated Images From Consumer Cameras. Institute for Telecommunication Sciences, 2019. https://doi.org/10.70220/478jr91r.

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O'Connell, Martin, Rachel Griffith, and Kate Smith. The importance of product reformulation versus consumer choice in improving diet quality. Institute for Fiscal Studies, 2014. http://dx.doi.org/10.1920/wp.ifs.2014.1415.

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Pinson, Margaret. Analysis of No-Reference Metrics for Image and Video Quality of Consumer Applications. Institute for Telecommunication Sciences, 2020. https://doi.org/10.70220/hb2drbf6.

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Kraynova, O. S., and D. S. Palitsina. To the question about the quality control of consumer goods the accent for the merchandiser. Ljournal, 2016. http://dx.doi.org/10.18411/kray-2016-artc-00059.

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Connors, Caitlin, Laura Malan, Murel Esposito, et al. UK Public’s Interests, Needs and Concerns Around Food. Food Standards Agency, 2022. http://dx.doi.org/10.46756/sci.fsa.ihw534.

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This qualitative and quantitative research explored UK consumer views and priorities in relation to our responsibilities around food hygiene and safety, but also around wider interests the public see critical in shaping their food choices and lives including: health and nutrition environment and ethics price quality and convenience consumer versus business power potential food futures The top priorities for consumers, and where they would like action taken on their behalf, are around ensuring: hygiene and safety standards are maintained or strengthened equitable access to safe, healthy, afford
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Jung, Na Young, and Yoo-Kyoung Seock. The Impact of Service Recovery Communication Channel on Perceived Quality of Service Recovery and Consumer Behavior. Iowa State University, Digital Repository, 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-147.

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Crowder, R. S. III, and N. E. Miller. The quality of the ELCAP (End-Use Load and Consumer Assessment Program) engineering data set: Background issues. Office of Scientific and Technical Information (OSTI), 1990. http://dx.doi.org/10.2172/6716625.

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Keraita, B., and Pay Drechsel. Consumer perceptions of fruit and vegetable quality: certification and other options for safeguarding public health in West Africa. International Water Management Institute (IWMI)., 2015. http://dx.doi.org/10.5337/2015.215.

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Bland, Cynthia, Sara Zuckerbraun, Lisa M. Lines, et al. Challenges Facing CAHPS Surveys and Opportunities for Modernization. RTI Press, 2022. http://dx.doi.org/10.3768/rtipress.2022.op.0080.2211.

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Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are a standard survey tool for obtaining patient assessments of health plans, hospitals, and health care providers. These surveys measure patient experiences of care, which is considered a component of health care quality. Providers use their survey results to improve patient experience, which is associated with better health care outcomes and reduced costs. CAHPS data also empower consumers and payers to make more informed choices about providers or facilities. Some people argue that CAHPS surveys are outdated and distrac
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