Relevant bibliographies by topics / Private customers

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Academic literature on the topic 'Private customers'

Author: Grafiati

Published: 28 May 2022

Last updated: 31 July 2025

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Journal articles on the topic "Private customers"

Dr., M. Bala Koteswari, and Gowda P. S. Mr. "CUSTOMER RELATIONSHIP MANAGEMENT AT SHANTALA SPHERO CASTING PRIVATE LIMITED." International Journal of Marketing & Financial Management Volume 5, Issue 7, Jul-2017 (2017): pp 65–72. https://doi.org/10.5281/zenodo.857528.

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Customer Relationship Management or CRM is a strategy and processes used to learn more about customer’s needs and behaviors in order to develop stronger relationship with them. Today marketers consider retaining of customers as much more challenging job than acquiring customers in context of growing competitive forces. Customer Relationship Management helps organizations manage and coordinate their businesses efficiently, as well as provide excellent customer service. Present study on Customer Relaionship Management is done at “Shanthala Spherocasting Private Limited” leading exporter, manufac

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Agrawal, Shalini. "Customer Relationship Management in Private Sector Banks." International Journal of Advance Research and Innovation 1, no. 3 (2013): 140–46. http://dx.doi.org/10.51976/ijari.131318.

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Customer Relationship Management is a business strategy in this competitive scenario.CRM is being used as a tool to enhance a business and a firm profit. Banks are giving much emphasis on CRM to maintain old customers and make new customers. Present study focuses on CRM. Customer relationship management (CRM) is a business strategy in public sector banks. Geographical region Jaipur (Rajasthan) in India has been selected for this research paper. Multiple choice questionnaires is drafted and random sampling is used for this study. 86 private sector banks customers have been selected- 43 ICICI ba

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Teng, Fei, Xue Xia, and Yu Xin. "Customer relationship and the operating performance following private placements." Nankai Business Review International 12, no. 2 (2021): 194–219. http://dx.doi.org/10.1108/nbri-10-2020-0055.

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Purpose Close relationship with major customers, by curtailing opportunistic behaviors during private placements (PPs) and guaranteeing the production and sales of products after, is expected to facilitate the realization of PP’s strategic goals. However, major customers, on the contrary, may impair PP’s performance because of their strong bargaining power. Based on the transaction cost theory and relational contract theory, this paper aims to investigate the impact of major customers on firms’ strategic development in the context of private placements. The mechanisms of such impact are analyz

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DR., ARUN MONDAL. "A STUDY ON CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO BANKING SECTOR IN WEST BENGAL." International Educational Scientific Research Journal 11, no. 5 (2025): 58–60. https://doi.org/10.5281/zenodo.15390136.

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Banks emphasize on cu<strong>stomer satisfaction to survive </strong>in the competitive environment of banking sector. Private sector banks provide high quality service to customers with the help of technology. The infrastructure of public sector banks are very poor. Rural masses suffer due to inadequate number of bank branches in rural areas. Urban customers prefer online banking more than rural customers. Rural customers are not properly aware about the banking facilities. The banking habits of urban  people is more than rural people. The level of customer satisfaction in private sector

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Qiu, Yufei. "Research on the Marketing Strategies of Private Label Impacts on Customer Loyalty and Sense of Novelty——A case study of Trader Joe’." BCP Business & Management 31 (November 5, 2022): 160–67. http://dx.doi.org/10.54691/bcpbm.v31i.2552.

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More and more grocery stores employed their private label on some products to earn more profit margins, but not all of them have successfully survived under competition from other store brands. This research takes Trader Joe’s as a case study to investigate the major factors that private label strategy impacts on customer loyalty and the sense of novelty of customers. Previous research mainly focused on private label strategy with customer satisfaction or loyalty. However, a sense of novelty is rarely explored in previous research on private label strategy. We use review coding of Trader Joe’s

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Mohamad Ali, Mohd Fadhil Bin, Asad Ur Rehman, Azman Norhidayah, Sultan Rehman Sherief, and Arfan Rehman Sherief. "Determine the Factors Influencing Customer Loyalty of Private Hospital Customers in Malaysia." International Journal of Research Publication and Reviews 6, no. 4 (2025): 4008–17. https://doi.org/10.55248/gengpi.6.0425.1455.

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Udbodh, Bhandari, Yadav Sanjeet, Devkota Niranjan, Raj Paudel Udaya, Rajbhandari Sharad, and Karki Dipendra. "Private and public bank consumers' preference in Kathmandu Valley: Evidence from customers' satisfaction index." International Research Journal of Science, Technology, Education, and Management 1, no. 1 (2021): 67–78. https://doi.org/10.5281/zenodo.5195755.

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Free and open market competition has enhanced both public and private sectors to compete with each other. Rather than sentimental, these days’ sectors are getting popularity as per their performance and customers’ satisfaction. Although banks are divided into private and public as per their establishment, both are targeting the public. Customers’ preferences derived their success. This paper aims to identify customers’ preferences among public and private banks in Kathmandu valley. To identify their preferences, 302 respondents, mainly adults aged 20-40, from the Kathma

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Mr., Basavaraj Sulibhavi &. Dr. SHIVASHANKAR K. "THE IMPACT OF BRAND IMAGE ON CUSTOMER'S LOYALTY TOWARDS PRIVATE LABEL BRANDS: THE MEDIATING EFFECT OF SATISFACTION. HUBLI-DHARWAD CONGLOMERATE CITY OF KARNATAKA." International Journal of Marketing & Financial Management Volume 5, Issue 8, Aug-2017 (2017): pp 43–50. https://doi.org/10.5281/zenodo.888515.

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Brand image is the current view of the customers about the brand. Customer’s loyalty is the state of fear or confusion regarding purchase or consumption of a product at a moment and it is further extended to repeat purchase, ingestion of repurchase and world of mouth. This can also be measured by through satisfaction. The focus of this study is to show the relationship between the brand image, satisfaction and customer’s loyalty towards private label brands in Hubli-Dharwad city. This study consists of 186 valid questionnaires. The Baron and Kenny (1986) four step method of mediation was used

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Astudillo, Ariane, and Jairus Evan Ecat. "Service Quality of a Private Appliance Center towards Customer Satisfaction." Psychology and Education: A Multidisciplinary Journal 24, no. 5 (2024): 566–76. https://doi.org/10.5281/zenodo.13382029.

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This study investigates the crucial role of customer satisfaction in business success, emphasizing the need for enterprises to prioritize customer needs and desires to achieve long-term growth and repeat business. Utilizing a descriptive-survey research method, the study focuses on understanding the current satisfaction levels of customers with a company's service quality. The research sampled 100 customers from a population of 150 using Slovin’s formula, ultimately analyzing 79 responses from those who had been customers for at least three years. The findings reveal that most respondent

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ARORA, RITU. "Customer Service: A Study Of Private Banks In India." Think India 22, no. 3 (2019): 613–24. http://dx.doi.org/10.26643/think-india.v22i3.8346.

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Customer service is the life of any business and when customers are not happy, the life of any business is threatened. The way a customer is treated goes a long way in projecting brand image. Banking industry also is no exception to it. The financial services industry heavily depends on high-quality customer service, as customers need to feel secure that their money is in the right hands. This paper tries to project the importance of customer service, its impact on customer satisfaction. This is a descriptive paper and author has used secondary sources to collect information. Also an attempt h

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Dissertations / Theses on the topic "Private customers"

Akanda, Md Mahmudul Alam, and Jasmin Dzeko. "Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-134462.

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Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private banks have been emerged over the time in developing countries where customers’ satisfaction is the driven force of banking industry investigated in Bangladesh. In this study a conventional American Customer Satisfaction Index model has been used over Bangladesh to compare overall performance of banking industry. Customers’ satisfaction in Bangladesh has been measured from the different angle of customers’ perception based on their portf

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Burnside, Lisa Marie. "Strategies to Attract and Retain Customers for U.S. Private Country Clubs." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5834.

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The decline in the number of customers in the private country club (PCC) industry in the United States is causing a reduction of revenues, which inhibits the sustainability of the clubs. The purpose of this multiple case study was to explore marketing innovation strategies (MIS) that Arizona PCC managers used to attract and retain customers successfully. Relationship marketing theory was the conceptual framework; key constructs of the theory include customer loyalty, service quality, experience satisfaction, trust, and communication. The study explored successful MIS that PCC managers have use

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Tse, Jen-yee. "Customers' satisfaction : a key to success of the management of private residential property in Hong Kong /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B36438601.

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Tse, Jen-yee, and 謝君宜. "Customers' satisfaction: a key to success of the management of private residential property in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45008723.

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Saeid, Bawan, and Elma Macanovic. "Self-Service Technologies : What Influences Customers to Use Them?" Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65136.

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Background: The society has changed and become increasingly characterized by technology-facilitated interactions. Companies are starting to make use of self-service. technologies (SSTs), instead of interpersonal encounters during service deliveries. Customers’ usage of SSTs has been examined in previous research. However, previous studies have ignored the fact that different types of SSTs have different factors that influence customer's experience and decision to use them, increasing the relevance of examining one specific SST, namely private SST to achieve more accurate results regarding what

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Wallin, Julia, and Anna Lindborg. "The competition within the walls : a qualitative study about how customers reason regarding their brand choice." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-20887.

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As private labels have developed and increased in recent years, customers’ options have grown. The purpose of this qualitative study is to explore how customers reason when they choose a brand in a Swedish sportswear store, which offers both private labels and national brands. More specifically, the following attributes, private labels versus national brands, customer behavior, and store layout are considered in order to address a possible complexity in the brand choice. The empirical material was collected through twelve exit interviews outside Stadium stores in four cities, combined with fou

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Zaltom, Mohamed M. "Service quality in Libyan commercial banking sector from customers' and bankers' standpoints : a comparative study between the public and private sector." Thesis, Liverpool John Moores University, 2010. http://researchonline.ljmu.ac.uk/5980/.

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Сотник, Ірина Миколаївна, Ирина Николаевна Сотник, Iryna Mykolaivna Sotnyk, Владислав Анатолійович Мандрика, Владислав Анатольевич Мандрыка та Vladyslav Anatoliiovych Mandryka. "Экономическое обоснование установки солнечных батарей для частных потребителей электроенергии". Thesis, Сумский государственный университет, 2016. http://essuir.sumdu.edu.ua/handle/123456789/49829.

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В связи с постоянным повышением тарифов на электроэнергию для украинских потребителей становится целесообразным не только экономить, но и зарабатывать за счет поставщика электроэнергии. Это стало возможным после принятия закона Украины № 514-19 от 4.06.2015 г. «О внесении изменений в некоторые законы Украины относительно конкурентных условий выработки электроэнергии из альтернативных источников энергии». Данный закон позволяет простым украинцам без значительных бюрократических нюансов получать прибыль от продажи выработанной частным домохозяйством «зеленой» электроэнергии за счет устано

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Rönningen, Sanne, and Li Palmqvist. "Incitaments roll vid privat pensionssparande : Hur slopandet av avdragsrätten i produkten individuellt pensionssparande påverkat kundbeteendet." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129774.

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Bakgrund: Sveriges befolkning blir äldre och den allmänna pensionen sjunker. I en sådan situation blir ett privat pensionssparande allt viktigare. Trots detta har Regeringen valt att slopa avdragsrätten i produkten individuellt pensionssparande (IPS). Efterslopandet av avdragsrätten i IPS är det fortfarande kunder som inte har ändrat sitt beteende. En problematik uppstår kring hur dessa kunder ska hanteras och vilka marknadsmässiga mekanismer som styr deras beteende. Syfte: Inom ramen för marknadsföring är syftet att undersöka kundbeteendet när ett incitament försvinner och tidigare förutsättn

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Johansson, David, and Mikael Westin. "CRM-En fallstudie av Nordea Private Banking." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23378.

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Title: CRM – A case study of Nordea Private Banking Autors: David Johansson & Mikael Westin Advisor: Ulf Aagerup Level: Bachelor thesis in International marketing, (15 ECTS), Spring 2013. Keywords: CRM, Relationship marketing, Private Banking Question: How does Nordea Private Banking work with CRM to get high customer loyalty? Purpose: Study and to learn how Nordea Private Banking is w

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Books on the topic "Private customers"

United States. Dept. of Energy. Assistant Secretary for Human Resources and Administration, ed. How private customers and nonfederal governments can obtain technical resources and skills --from the U.S. Department of Energy. U.S. Dept. of Energy, Assistant Secretary for Human Resources and Administration, 1996.

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Sandra, Brown. Tough customer. Hodder & Stoughton, 2010.

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Sandra, Brown. Tough customer. Thorndike Press, 2010.

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Sandra, Brown. Tough customer. Large Print Press, 2011.

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Sandra, Brown. Tough customer. Simon & Schuster, 2010.

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United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection. "How do businesses use customer information: Is the customer's privacy protected?" : hearing before ... 107th Congress, 1st session, July 26, 2001. U.S. G.P.O., 2001.

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E, Burns Robert. Utility customer information: Privacy and competitive implications. National Regulatory Research Institute, Ohio State University, 1992.

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Taylor, Russell. Private banking renaissance. Lafferty Publications, 1990.

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United States. Department of Homeland Security. Office of Inspector General. Immigration and Customs Enforcement privacy stewardship. Dept. of Homeland Security, Office of Inspector General, 2010.

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Stapfer, Peter. Anreizsysteme in der Private Banking-Kundenbeziebung. Haupt, 2005.

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Book chapters on the topic "Private customers"

Tsui, Anne S., Yingying Zhang, and Xiao-Ping Chen. "Building Strong Relationships with Customers." In Leadership of Chinese Private Enterprises. Palgrave Macmillan UK, 2017. http://dx.doi.org/10.1057/978-1-137-40235-6_15.

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Hoffmann, Hubertus. "Burda New Media’s Multimedia Activities for Private Customers." In The Information Superhighway and Private Households. Physica-Verlag HD, 1996. http://dx.doi.org/10.1007/978-3-642-48423-0_24.

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Ho, Ting Hin, Dewi Tojib, and Yelena Tsarenko. "Changing of the Retail Landscape: Who Supports Your Customers Matters." In Advances in National Brand and Private Label Marketing. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-18911-2_7.

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Ramadan, Zahy, Maya F. Farah, and Salwa Bekdache. "The Examination of Social and Service Relational Aspects on Customers’ Retention." In Advances in National Brand and Private Label Marketing. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-32894-7_9.

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Villavicencio, María, and Walesska Schlesinger. "Brand Attitude and Frugality as a Lifestyle: Evidence from Coffee Shop Customers." In Advances in National Brand and Private Label Marketing. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-32894-7_10.

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Farah, Maya F., Muhammad Naveed, and Shoaib Ali. "Blockchain-Enabled Banking Services and Customers’ Perceived Financial Well-Being: A Structural Nexus." In Advances in National Brand and Private Label Marketing. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-32894-7_5.

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Abegg, Andreas, and Phil Baumann. "Electricity Utility Companies Entering Private Sector Markets." In Swiss Energy Governance. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-80787-0_11.

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AbstractOn the one hand, energy utility companies (EUCs) fulfill public tasks assigned to them by the state. On the other hand, they are also often active as entrepreneurs in the free market. For example, they supply electricity products to major customers, install photovoltaic and e-mobility systems and provide services in the areas of building technology, metering and telecommunications. In such private sector activities, energy utility companies potentially enjoy unjustified advantages due to the fact that they are publicly controlled and perform public tasks: they receive particularly good

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Nenycz-Thiel, Magda, and Giang Trinh. "Loyalty to Private Labels/National Brands and Prices Paid: Are Highly Loyal Customers Paying More?" In Advances in National Brand and Private Label Marketing. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-20182-5_19.

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Aldaihani, Faraj Mazyed Faraj, Anber Abraheem Shlash Mohammad, Hanan AlChahadat, et al. "Customers’ Perception of the Social Responsibility in the Private Hospitals in Greater Amman." In The Effect of Information Technology on Business and Marketing Intelligence Systems. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-12382-5_119.

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Ide, Akira. "Legal Considerations on the Relationship Between Tourism Marketing and AR." In Information and Communication Technologies in Tourism 2023. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-25752-0_36.

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AbstractAugmented reality (AR) is greatly changing the tourism scene in this decade. With the recent expansion of AR, it is now possible to obtain digital flyers and coupons by physically visiting a place. Various AR-based games, such as Pokémon Go, have encouraged many people to visit various locations in the real world. However, the use of AR as a marketing strategy to attract customers and induce movements in humans has created new legal issues, such as the appropriateness of placing coupons on private properties and its use in public parks by private companies for sales promotions. In addi

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Conference papers on the topic "Private customers"

Wirawan, C., E. Sarvia, W. Yudiantyo, and Martin. "Private Shopping Trolley Design to Raise Customers’ Convenience and Increase Supermarkets’ Income." In 2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2024. https://doi.org/10.1109/ieem62345.2024.10857030.

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Villanueva, Jose, Jorge Sebastian, and Jymmy Dextre. "Web Portal Validation Model by Digital Signature and ISO 27002 to Reduce Private Credentials Theft for Phishing Attacks to Financial Sector Customers." In 2024 International Conference on Electrical, Computer and Energy Technologies (ICECET). IEEE, 2024. http://dx.doi.org/10.1109/icecet61485.2024.10698713.

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Yongqiao, Zhang, Hu Junjun, Chen Wenjian, Mei Jie, and Cheng Pengfei. "Privacy protection method for power customers based on federated learning model." In International Conference on Energy Technology and Electrical Power (ETEP24), edited by Jiashen Teh and Gen Li. SPIE, 2025. https://doi.org/10.1117/12.3065195.

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Fahmy, Yasmin Gamal, Mohamed Waleed Fakhr, and Mohamed Kholief. "Privacy Preserving Customer Churn Prediction using Deep and Federated Learning." In 2024 34th International Conference on Computer Theory and Applications (ICCTA). IEEE, 2024. https://doi.org/10.1109/iccta64612.2024.10974881.

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Li, Bin, Dong Hao, Dengji Zhao, and Tao Zhou. "Customer Sharing in Economic Networks with Costs." In Twenty-Seventh International Joint Conference on Artificial Intelligence {IJCAI-18}. International Joint Conferences on Artificial Intelligence Organization, 2018. http://dx.doi.org/10.24963/ijcai.2018/51.

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In an economic market, sellers, infomediaries and customers constitute an economic network. Each seller has her own customer group and the seller's private customers are unobservable to other sellers. Therefore, a seller can only sell commodities among her own customers unless other sellers or infomediaries share her sale information to their customer groups. However, a seller is not incentivized to share others' sale information by default, which leads to inefficient resource allocation and limited revenue for the sale. To tackle this problem, we develop a novel mechanism called customer shar

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Maheshwari, Dr B. Geetha. "A STUDY ON SERVICE QUALITY IN SELECTED BANKS BASED ON CUSTOMER EXPERIENCE WITH SPECIAL REFERENCE TO THOOTHUKUDI DISTRICT." In Transforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250133.

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The importance of the service industry to economic growth has increased on a global scale. An essential component of commercial activity is the service sector. Unlike in the past, public sector banks now confront two significant challenges in the banking business: first, they must compete with private sector banks; second, they must manage their client base effectively by giving them high-quality service and keeping them as customers. Customer service in banks can be thought of as how a client feels about the services he receives from his bank. Every day, the bankers have to deal with rising c

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Mitomi, Keita, Masashi Honmmi, Masao Yasugi, Satoshi Tanaka, Nobuyuki Ohnaga, and Seiko Shirasaka. "Factors Hindering the Implementation of Prototyping in the Early Stages of New Business Development." In ASME 2023 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2023. http://dx.doi.org/10.1115/detc2023-113239.

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Abstract In order to commercialize a new technology as a product, t is necessary to decide which customers to target and identify their needs. Furthermore, prototyping is an effective way to identify customer needs. In recent years, there has been an increasing number of studies on prototyping in the private sector, and we are beginning to understand what types of prototyping are effective. However, trying to use prototyping in the private sector, cultural differences, and other aspects can be a disincentive to using prototyping in the private sector, and it does not always work. In other word

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Golubeva, Tatyana, Lyudmila Tropina, and Arina Nifontova. "On Identifying Customer Needs when Selecting Service Enterprise Optimisation Techniques." In The Public/Private in Modern Civilization, the 22nd Russian Scientific-Practical Conference (with international participation) (Yekaterinburg, April 16-17, 2020). Liberal Arts University – University for Humanities, Yekaterinburg, 2020. http://dx.doi.org/10.35853/ufh-public/private-2020-56.

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The article covers the controversial issue on embracing the client-focused approach with regards to implementing optimisation procedures. The stages highlighted by business consultants are demonstrated and attention is drawn to the lack of a stage for identifying client attitudes towards optimisation measures. The opinion of business consultants is presented: upon the fulfillment of non-standard orders, the profitability of the business decreases. There is a contradiction between the need to optimise business operations to increase profits and the mission of the service enterprise; to satisfy

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Patabendige, D. I. K., N. C. Udugampola, K. G. Wickramathunga, S. A. S. Dilshan, N. Karunarathna, and A. K. P. P. Shamila. "Lean Tools to Improve Efficiency and Effectiveness in Sri Lankan Private Hospital Sector." In Proceedings of the 2nd International Conference on Sustainable & Digital Business. SLIIT Business School, 2023. https://doi.org/10.54389/dnbn6541.

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Lean tools can be identified as one of the main practices that are being used in different industries around the world to enhance the efficiency and effectiveness of the organizational process while adding value to the end customers. When it comes to the private medical sector in Sri Lanka, it is important to uplift the quality standards to ensure customer satisfaction and to become helpful to the public medical sector, and implementing lean practices can be an ideal way to uplift the private medical sector in the country. This paper aims to examine the practical applications that can be used

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Lombardi, Michael. "The Reach and Impact of the Remote Frequency and Time Calibration Program at NIST." In NCSL International Workshop & Symposium. NCSL International, 2018. http://dx.doi.org/10.51843/wsproceedings.2018.15.

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>For more than three decades, the National Institute of Standards and Technology (NIST) has offered and provided remote frequency and time calibration services that continuously measure and calibrate a customer’s primary frequency and/or time standard. These services differ from the typical calibration model in at least two important respects. The first is that the device under test remains at the customer’s facility. NIST provides equipment to the customer that calibrates the device, records the measurements, and returns the results to NIST via a network connection. The second is that the

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Reports on the topic "Private customers"

AbuMezied, Asmaa, and Rahhal Rahhal. Towards a Gender-Sensitive Private Sector in the OPT. Oxfam, 2021. http://dx.doi.org/10.21201/2021.7338.

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This learning paper describes Oxfam's experience of conducting a Participatory Gender Audit with private sector companies in the agriculture sector in the OPT. It highlights issues such as women’s limited access to the labor market, their weak representation both as staff and as decision makers, the absence of gender-sensitive working conditions and policies, and a lack of consideration for women as customers and suppliers. The paper looks at the approach used when conducting the audits and the challenges around their implementation. It provides ideas and learning on how to successfully manage

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Sarni, Will, Jared Sheehan, and Taylor Cox. The Digital Journey of Water and Sanitation Utilities in the Caribbean: Current State and Opportunities. Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005323.

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Digital transformation in water utilities can provide numerous benefits for the utilities themselves and the customers they serve. There are many factors that impact an organizations ability to implement digital strategies, such as access to infrastructure and capital, cultural expectations, awareness of new and innovative technologies, and technical skills. The research identified two pressing challenges: access to financial capital and access to skilled labor. It also revealed opportunities to focus on improving sensing systems for water assets, the speed of internal information communicatio

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Niles, John S., and J. M. Pogodzinski. Steps to Supplement Park-and-Ride Public Transit Access with Ride-and-Ride Shuttles. Mineta Transportation Institute, 2021. http://dx.doi.org/10.31979/mti.2021.1950.

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Public transit ridership in California declined in the five years before the pandemic of 2020–21 and dropped significantly further after the pandemic began. A sharp downward step in the level of transit boarding occurred after February 2020, and continues to the date of this report as a result of the public-health guidance on social distancing, expanded work-at-home, and a travel mode shift from public transit to private cars. A critical issue has come to the foreground of public transportation policy, namely, how to increase the quality and geographic reach of transit service to better serve

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Katigbak, Jovito Jose, and Jemimah Joanne Villaruel. Assessing the Adoption of Circular Economy among Women-Led MSMEs in Metro Manila: A Pilot Study. Philippine Institute for Development Studies, 2023. http://dx.doi.org/10.62986/dp2023.30.

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Buoyed by favorable developments at the global and regional levels, circular economy (CE) has been emerging in the Philippines due to an increasing call for the effective mainstreaming of sustainable principles and practices across various economic sectors. Often characterized as an industrial system regenerative or regenerative by design, CE presents guidelines that enable business-, society-, and environment-friendly economic development. This is vital for the Philippines as it seeks to address waste management issues and reduce carbon emissions by advancing Sustainable Development Goal 12:

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Hernández, Juan, and Daniel Wills. Fighting for the Best, Losing with the Rest: The Perils of Competition in Entrepreneurial Finance. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0005506.

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Financiers in early-stage entrepreneurial finance are known for their “spray-and-pray” approach, where they fund multiple start-ups expecting profits on a few to compensate losses on a lot of failed ones. We develop a theoretical framework in which financiers compete to fund entrepreneurs in an environment featuring risk, adverse selection, and limited liability. Financiers use steep payoff schedules to screen entrepreneurs, but limited liability implies they can only do so by giving more to all entrepreneurs. In equilibrium, competition for the best entrepreneurs forces intermediaries to offe

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Ozano, Kim, Andrew Roby, and Jacob Tompkins. Learning Journey on Water Security: UK Water Offer. Institute of Development Studies (IDS), 2022. http://dx.doi.org/10.19088/k4d.2022.026.

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The overarching goals for the UK in relation to global water security are to; tackle and reverse growing water insecurity and its consequences caused by depletion and degradation of natural water sources; and address poor water management and increasing demand. To do this, the UK has a well-developed water ‘offer’ that together can help reach the goal of global water security. This note details some of that water offer: UK water leadership: The UK developed the concept of modern sanitation and water supply, with an early example being the Victorian Bazalgette London sewer; Ownership and regula

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Brockners, F., and Y. Serbest. Virtual Private LAN Service (VPLS) Interoperability with Customer Edge (CE) Bridges. Edited by A. Sajassi and D. Mohan. RFC Editor, 2011. http://dx.doi.org/10.17487/rfc6246.

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Dumitrescu, Raluca, Alexandra Lüth, Jens Weibezahn, and Sebastian Groh. Prosumer Empowerment through Community Power Purchase Agreements. Copenhagen School of Energy Infrastructure, 2022. http://dx.doi.org/10.22439/csei.pb.013.

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To achieve the United Nation's Sustainable Development Goal 7 “Clean and Affordable Energy”, the most economically viable option for servicing the part of the population that is too remote or for which the national grid extension is too expensive are distributed renewable energy solutions (DREs), that is, standalone solar home systems (SHSs), mini grids, and swarm gridsi. By 2030, more than 290 million people could be connected to mini grids. Following a top-down approach to electricity access, countries of the Global South, with support of international aid and development funding, are accele

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Pasupuleti, Murali Krishna. Empathetic AI in Action: Transforming Customer Service with Emotional Intelligence. National Education Services, 2025. https://doi.org/10.62311/nesx/rr725.

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Abstract: This article explores the transformative impact of Emotionally Intelligent AI on customer service, focusing on how AI systems are designed to understand and respond to human emotions with empathy and precision. It delves into the core technologies, such as sentiment analysis, emotion recognition models, and reinforcement learning, that enable AI to provide emotionally aware interactions. Practical applications are discussed, including AI-powered customer support, personalized experiences, and crisis management solutions. The Article also covers the psychological foundations of AI-dri

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Rosen, E., P. Psenak, and P. Pillay-Esnault. OSPF as the Provider/Customer Edge Protocol for BGP/MPLS IP Virtual Private Networks (VPNs). RFC Editor, 2006. http://dx.doi.org/10.17487/rfc4577.

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