Relevant bibliographies by topics / Public sector service performance

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Public sector service performance'

Author: Grafiati
Published: 2 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "Public sector service performance"

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Maruf, Ahmad, and Islam Naznin. "Public-Private Partnership Projects in Bangladesh: The Performance of Public Sector." Journal of Economics, Finance And Management Studies 4, no. 05 (2021): 429–37. https://doi.org/10.47191/jefms/v4-i5-09.

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The government of Bangladesh recognizes public-private partnerships (PPPs) as a strong catalyst for implementing infrastructure projects. The study conducted to assess the performance of the public sector and measure the cost of service with service quality in infrastructure projects under PPP. The survey focused on 35 government and nongovernment officials from PPP implementing agencies and academicians using a structured questionnaire. The performance of the public sector was assessed with 16 selected indicators. Among them Performances of the public sector in case of land acquisition for in
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Caemmerer, Barbara, and Alistair Dewar. "A Comparison Of Private And Public Sector Performance." Journal of Applied Business Research (JABR) 29, no. 5 (2013): 1451. http://dx.doi.org/10.19030/jabr.v29i5.8070.

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In the past, public sector organizations have been used as examples of service atrocities but in light of unstable overall customer satisfaction levels across countries and industries the purpose of this research note is to investigate whether their private counterparts fare much better in terms of service performance. A quantitative, quasi-experimental study was carried out with 200 respondents. The survey tool was based on the SERVQUAL framework to compare recipients service expectations and perceptions in private and public service settings. The results reveal no significant differences bet
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Rahmasari, Aninda, Maria Grace Herlina, and Dicky Hida Syahchari. "Strengthening Service Performance in Indonesian Public Sector." Binus Business Review 13, no. 1 (2022): 109–17. http://dx.doi.org/10.21512/bbr.v13i1.7946.

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Quality service has become increasingly important in the public sector. Government services and their quality requirements are developing in response to changes in customers’ needs and expectations. The primary objective of the research was to strengthen public sector performance. It used a sustainable service view by examining professional public service as a mediating variable of service-oriented competence, socio-emotional ability, and workplace spirituality on sustainable service performance in Indonesia. A structured questionnaire was sent to public sector employees using a non-probabilit
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Milutinović, Sunčica, Ivana Medved, and Dragomir Dimitrijević. "Public oversight and performance measurement in public sector entities." Anali Ekonomskog fakulteta u Subotici, no. 00 (2024): 46. http://dx.doi.org/10.5937/aneksub2400007m.

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The existence of the public sector is conditioned by meeting the needs of citizens for public goods and services. Business under constant public scrutiny poses challenges to public sector entities in the form of effectiveness and efficiency in providing services on the one hand, and achieving satisfactory financial performance on the other. Measuring the performance of entities in the public sector can be problematic precisely for the reason that it is necessary to measure the performance of entities whose operations are aimed at meeting public needs and not at making a profit. Therefore, the
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Fatile, Jacob Olufemi. "Performance Management Systems Productivity in the Public Sector: Wither African Public Administration." Africa’s Public Service Delivery and Performance Review 2, no. 3 (2014): 77. http://dx.doi.org/10.4102/apsdpr.v2i3.60.

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Performance management has attracted a lot of debate in the recent past. It is a systematic effort to improve performance through an ongoing process of establishing desired outcomes, setting performance standards to improve performance and productivity and aim at improving the quality of public service delivery. In view of this, the article discusses the extent to which performance management practices influence performance and productivity in public sector institutions in Africa. It notes that though performance management has been introduced in the African public service with the intentions
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del Sordo, Carlotta, Rebecca L. Orelli, and Emanuele Padovani. "Governing the Public Sector E-Performance." International Journal of Public Administration in the Digital Age 2, no. 4 (2015): 65–75. http://dx.doi.org/10.4018/ijpada.2015100105.

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Over the past several decades the demand for accountability in the field of public administration has been growing exponentially in Europe. The particular emphasis for this theme was the stimulus for the significant adoption and use of information technology systems in the public sector. Thus, the main focus of European countries has been e-government that provides process reform of the manner in which governments work, share information, and deliver services to external and internal clients. Therefore, accountability has become more critical for improving the economic, financial and organizat
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Thisara, Weerasinghe, Gapar Md Johar Md, and Khatibi Ali. "Effect of Artificial Intelligence on Performance of Public Sector Service Organizations with Employee Competency and ICT Strategy mediated by Employee Performance." IJO -INTERNATIONAL JOURNAL OF COMPUTER SCIENCE AND ENGINEERING 08, no. 04 (2025): 27–41. https://doi.org/10.5281/zenodo.15502664.

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This research study is mainly focused on improving performance of public sector organizations. The public sector plays important role in countries. It has the responsibility of making policies towards betterment of the citizens. There are various public sector institutions established to deliver services to the citizens in the countries under the control of governments.Some of the services are issuing permits, generating passports, providing health related services, preparation of birth and dead certificates. Most of these services are essential services requested by citizens and people seek e
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Bode, Ingo. "Governance and Performance in a “Marketized” Nonprofit Sector." Administration & Society 49, no. 2 (2016): 232–56. http://dx.doi.org/10.1177/0095399714541266.

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Nonprofit organizations are now involved in human service provision internationally. However, these organizations perform in variable ways that potentially undermine their public service function. Eldercare is a case in point. Drawing on various strands of organization theory and taking German care homes as an example, this article argues that differences in performance (concerning “input quality”) may emanate from a distinctive mode of external governance that is crowding out capacity for quality-oriented internal governance. This is illustrated by evidence from an embedded case study. The fi
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Peter, Idoko. "The New Public Management and the Public Sector Performance." Journal of Advance Research in Business Management and Accounting (ISSN: 2456-3544) 5, no. 3 (2019): 08. http://dx.doi.org/10.53555/nnbma.v5i3.9.

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The proliferation of reforms in public administration based on the principles and instruments of the New Public Management (NPM) have triggered protest from and collective action by many professional groups in various sectors (healthcare, education, justice, social work, research.) and raised questions about the future of professionals working in the public service, particularly as concerns their autonomy. This exploratory study indicates that public administration in the 21st century is undergoing dramatic change, especially in advanced economies, but also in many parts of the developing worl
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Peter, Idoko. "The New Public Management and the Public Sector Performance." Journal of Advance Research in Business Management and Accounting (ISSN: 2456-3544) 5, no. 1 (2019): o1—o8. http://dx.doi.org/10.53555/nnbma.v5i1.18.

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The proliferation of reforms in public administration based on the principles and instruments of the New Public Management (NPM) have triggered protest from and collective action by many professional groups in various sectors (healthcare, education, justice, social work, research.) and raised questions about the future of professionals working in the public service, particularly as concerns their autonomy. This exploratory study indicates that public administration in the 21st century is undergoing dramatic change, especially in advanced economies, but also in many parts of the developing worl
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Dissertations / Theses on the topic "Public sector service performance"

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Kutz, Matthew T. "Toward improving performance measurement in public sector organizations." Diss., Rolla, Mo. : University of Missouri-Rolla, 2007. http://scholarsmine.mst.edu/thesis/pdf/Kutz_09007dcc8054f447.pdf.

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Thesis (M.S.)--University of Missouri--Rolla, 2007.<br>Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed August 5, 2008) Includes bibliographical references (p. 86-89).
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Sarr, Babacar. "Assessing public sector performance in developing countries : four essays on public financial management and public service delivery." Thesis, Clermont-Ferrand 1, 2015. http://www.theses.fr/2015CLF10465/document.

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Le secteur public joue un rôle important dans la société. Dans la plupart des pays en développement, les dépenses publiques constituent une partie importante du PIB et les entités du secteur public sont les principaux pourvoyeurs d’emploi et les principaux acteurs du marché des capitaux. Le secteur public détermine, généralement par le biais d'un processus politique, ses objectifs économiques et sociaux ainsi que les différents types d'intervention à mettre en place pour les atteindre. Comment le secteur public atteint ses objectifs constitue une question cruciale étant donné que sa taille et
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Seabra, Sergio Nogueira. "Improving the performance of public service organisations : building capabilities to recover and renew." Thesis, University of Bath, 2010. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.537712.

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Over the past 20 years, governments in many countries around the world have sought to implement governance mechanisms to measure and assess the performance of public service organisations. As a consequence, public service organisations, especially those considered as poorly-performing organisations, have been subjected to unprecedented pressure to improve their performance and sustain performance improvement as a continuous process. However, efforts of public managers to improve the performance of their organisations have been undertaken without “comprehensive theories and rigorous evidence on
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Phang, Meaw-Fong. "Outputs and Performance Measures: A Case Study of Two New Zealand Public Sector Organisations." Thesis, University of Canterbury. Accountancy, Finance and Information Systems, 2006. http://hdl.handle.net/10092/855.

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Measuring performance is a necessary management practice if action is to result in desired outcomes. An important objective of the New Zealand public sector reforms that started in the late 1980s, was to focus the attention of public servants on clear specified results rather than bureaucratic procedures. Based on an implicit assumption that all public sector organisations are of a production nature, the reforms promised greater efficiency within the public sector by holding managers accountable for results while providing them with greater freedom to allocate resources. Consequently, outputs
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Baxter, James Foster. "Construct validation of common format biodata within the public sector." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2338.

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Biographical data inventories (biodata) have one of the best predictors of job performance criteria for over 100 hundred years. Similarly, CommonFormat Biodata (CFB) inventories have also demonstrated their ability to predict certain performance criteria. There are two common themes and tow common sub-themes typically associated with CFB intruments, Education, experience, time, and specificity respectively. The major purpose of this paper was to employ a confirmatory factor analysis strategy to construct and validate a CFB inventory.
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Luper, Erin L. "Supporting Intrinsic Motivation and Public Service Motivation in the Local Government Sector: Evaluating the Effects of Performance Appraisal Systems." VCU Scholars Compass, 2014. http://scholarscompass.vcu.edu/etd/3661.

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This study used an electronic questionnaire to evaluate the levels of intrinsic motivation, compared to extrinsic motivation, in front-line local government employees. This research also evaluated the relationship between intrinsic motivation and public service motivation (PSM). Further, this research assessed the effects of performance appraisal systems (PAS) on intrinsically motivated front-line local government employees. Current research suggests that public sector employees are more intrinsically motivated than extrinsically motivated. This study found that, while the employees showed hig
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Pyne, Francis J. "Compensation in the public sector, is a change needed?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1988. http://www.kutztown.edu/library/services/remote_access.asp.

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Caseley, Jonathan. "Bringing citizens back in : public sector reform, service delivery performance and accountability in an Indian state." Thesis, University of Sussex, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.398355.

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Knight, Gavin Mark. "Calls for Service and Police Effectiveness: The Role of Performance Measurement Systems." Thesis, Griffith University, 2014. http://hdl.handle.net/10072/367786.

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This thesis explores the adoption of public sector management reforms by police. The literature suggests that police have been more resistant to public sector management reform than other public sector organisations. One feature of public sector management reform—performance measurement—is evident in police agencies, but prior research does not provide a clear picture of whether performance measurement helps or hinders police effectiveness. The research presented in this thesis helps to clarify this picture by examining the influence of performance measurement on the effectiveness of police in
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Micheli, Pietro. "Drivers and purposes of performance measurement : an exploratory study in English local public sector services." Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/4470.

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This dissertation focuses on the interactions between local public sector organisations and institutions in the development of performance measurement (PM) targets and indicators. The research is grounded in the performance measurement and management literature and adopts a joint new institutional and resource dependence perspective. Empirically, the research, which is qualitative and theory-building, consists of case studies undertaken in local public sector organisations in England. The iterative comparison of theory and data has enabled the investigation of a number of relevant themes.
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Books on the topic "Public sector service performance"

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Moore, Mick. Public sector reform: Downsizing, restructuring, improving performance. World Health Organization, 1996.

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Plumptre, Timothy W. From policy to performance: Implementing service quality improvements in public sector organizations. Canadian Centre for Management Development, 1993.

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United States. Office of Federal Procurement Policy, ed. Information on best practices for performance-based service contracting. Office of Federal Procurement Policy, Office of Management and Budget, Executive Office of the President, 1998.

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Clark, Frances A. Quality and service: A key focus for performance in the public sector. Henley Management College, 1992.

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Arie, Halachmi, and Bouckaert Geert, eds. Organizational performance and measurement in the public sector: Toward service, effort, and accomplishment reporting. Quorum Books, 1996.

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1946-, Guay Marie-Michèle, ed. Performance et secteur public: Réalités, enjeux et paradoxes. Presses de l'Université du Québec, 1997.

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Perrin, Edward. Measuring health performance in the public sector: A summary of two reports. National Academy Press, 1999.

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S, Wholey Joseph, and Newcomer Kathryn E. 1949-, eds. Improving government performance: Evaluation strategies for strengthening public agencies and programs. Jossey-Bass, 1989.

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Milakovich, Michael E. Improving service quality: Achieving high performance in the public and private sectors. St. Lucie Press, 1995.

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Financial Management Reform Programme (Bangladesh). Governance, management, and performance in health and education facilities in Bangladesh: Findings from the social sector performance qualitative study. FMRP, 2007.

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Book chapters on the topic "Public sector service performance"

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Nwokolo, Arinze. "Public Service Performance Management." In Palgrave Studies of Public Sector Management in Africa. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-95394-2_8.

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Fernandez, Sergio. "Public Sector Reform and the Quest for a Capable Public Service." In Representative Bureaucracy and Performance. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-32134-5_4.

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Johnson, Carole, and Colin Talbot. "UK Parliamentary Scrutiny of Public Service Agreements: A Challenge Too Far?" In Performance Information in the Public Sector. Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1007/978-1-137-10541-7_10.

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Ayentimi, Desmond Tutu. "Leveraging Public Service Performance Management to Enhance Public Service Delivery: A Contemporary Perspective." In Palgrave Studies of Public Sector Management in Africa. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-95394-2_9.

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Loucks, Daniel P. "Public Sector Systems." In International Series in Operations Research & Management Science. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-93986-1_2.

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AbstractA discussion of the nature of public systems and their management. Examples of public systems and the services they provide show how complicated and complex they can be, and the challenges analysts have in providing information useful to those responsible for providing and managing them. Case studies involving modeling to improve system performance are briefly described as are the lessons learned from them.
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Ohemeng, Frank L. K. "The Phenomenon of Special Assistants as Gatekeepers and Their Impact on the Performance of Bureaucrats in the Ghanaian Civil Service." In Public Sector Management and Economic Governance in Ghana. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-56964-7_11.

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Nishimura, Mika. "The Management of Human Resources in Japan’s Public Service." In Governance and Public Management. Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-58610-1_17.

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AbstractHuman resource management in the Japanese public sector has been characterized by people-based management since before World War II. The postwar reform of the public service tried in vain to introduce an American job-classification system, and the prewar practices of people-based management have remained. Since the 1990s, there has been an active debate on reforming the public service system, and the introduction of a new personnel evaluation system that focuses on the duties of each position has led to a shift from seniority practices to ability and performance management. In addition
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Hamdan, Mahani. "Operational Excellence through Managing Values in the Brunei Darussalam Public Sector." In Asia in Transition. Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-97-6926-1_15.

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Abstract Operational excellence and continuous improvement are conceptually distinct but closely related. Operational excellence aims to achieve a long-term change in organisational culture while continuous improvement focuses on the process. Operational excellence (including lean manufacturing, Six Sigma and total quality management) has been applied extensively by private firms and companies in the industrial field and today these methodologies are also widely utilised in public organisations to achieve quality excellence in public services. Increases in global competition have put pressure
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Chavula, Josiah, Amreesh Phokeer, and Enrico Calandro. "Performance Barriers to Cloud Services in Africa’s Public Sector: A Latency Perspective." In Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-16042-5_15.

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Friedländer, Benjamin, and Christina Schaefer. "Co-production of Public Goods in Shrinking Rural Regions in Germany." In New perspectives in the co-production of public policies, public services and common goods. CIRIEC, 2022. http://dx.doi.org/10.25518/ciriec.css3chap6.

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Private sector leads the production and distribution process in many countries. However, Public Owned Enterprises (POEs) are also an important element of many developing and developed economies in this context. This analysis examines the main legal organisation forms of public owned enterprises and their financial performance. It also briefly analyses the national legislation and regulation on corruption prevention mechanisms and policy measures and anticorruption practices in public owned enterprises. Almost half of public owned enterprises in North Macedonia are working with losses and have
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Conference papers on the topic "Public sector service performance"

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Li, Jiayue, Min Zhang, Xiaofeng Jia, and Dingding Lin. "A Blockchain-based Service for Public Sector Governance." In 2024 IEEE International Conference on Web Services (ICWS). IEEE, 2024. http://dx.doi.org/10.1109/icws62655.2024.00180.

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Chang, Yun-Tsui, and Shang-Hsien Hsieh. "Product-Service-System (PSS) in Taiwan’s Public Housing Projects- Development, Barriers, and Facilitators." In Circular Building Sector Conference. LTH Profile Area: Circular Building Sector, 2025. https://doi.org/10.52202/080684-0017.

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Farzad, Mahsa, Saiada Fuadi Fancy, Atorod Azizinamini, and Kingsley Lau. "Effect of Concrete Moisture on Macrocell Development in Repair of Reinforced Concrete Substructure with UHPC." In CORROSION 2019. NACE International, 2019. https://doi.org/10.5006/c2019-13474.

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Abstract In the United States, ~30% of the ~600,000 highway bridges are labeled structurally deficient or functionally obsolete. These bridges should be replaced or upgraded to sustain the transportation needs of the growing public and private sectors of the US economy. It is not uncommon for structures to have advanced levels of corrosion-induced damage where major repair and maintenance are required. However, the transportation infrastructure cannot be out of service without disruption to critical economic public, civil and commercial activities. This mandates the development of new techniqu
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Ismajli, Naim. "IMPACT OF PERFORMANCE ASSESSMENT TO INCREASE SERVICE QUALITY IN THE LOCAL PUBLIC SECTOR." In 5th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS SGEM2018. STEF92 Technology, 2018. http://dx.doi.org/10.5593/sgemsocial2018/1.5/s05.061.

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Sosnoschi, Cristina, and Maria Savciuc. "Identification of the performance level of public passenger transport service on the local market." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.44.

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This paper offers a new perspective on the quality of public passenger transport services, aiming to improve it through digital technology. We stress the importance of digital trends in transport, which combined allow transport services to work better and have a positive impact on consumer satisfaction. In this respect, the systematic collection of data to improve public transport services is a big step forward in making this sector more automated and efficient.
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Sulaeman, Agus Sunarya, Sriyani Sriyani, and Muhammad Hatta. "Financial Performance Management of Public Service Agency in The Indonesian Health Sector With Covid-19 Pandemi Differentiation." In Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia. EAI, 2023. http://dx.doi.org/10.4108/eai.10-10-2023.2342176.

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NICA, Elvira, Ana-Mădălina POTCOVARU, and Ioana PĂDURARIU. "THE EFFECT OF INTRINSIC AND EXTRINSIC MOTIVATION ON CIVIL SERVANTS’ PERFORMANCE." In International Management Conference. Editura ASE, 2022. http://dx.doi.org/10.24818/imc/2021/04.10.

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Over the past two decades, research on public service motivation and civil servants’ performance has been developed continuously. This article examines the key aspects of the literature on public service motivation and performance of the public sector. Research on this subject shows that public service motivation has a great impact on individual and organizational performance. The literature provides a lot of examples in which the quality of human resources management influences organizational performance. The key aspects of the literature on public service motivation are referring to: politic
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Utami, Deka Dian, and Muslim Efendi Harahap. "Critical Success Factors of Total Quality Management and Their Impact on Performance in the Indonesian Public Service Sector." In Proceedings of the 12th International Conference on Business and Management Research (ICBMR 2018). Atlantis Press, 2019. http://dx.doi.org/10.2991/icbmr-18.2019.41.

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Zanfardino, Antonella, Luca Andreassi, Fabrizio Martini, and Stefano Ubertini. "Energy Audits in the Service Sector Buildings." In ASME 2014 12th Biennial Conference on Engineering Systems Design and Analysis. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/esda2014-20113.

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In the last decade, the service sector had a very rapid growth, due to the so-called “tertiarisation” of the economy. Accordingly, the energy consumption, mainly attributable to public and private buildings, is rapidly growing, thus making buildings energy saving one of the main issues of the energy policy at regional, national and international levels. To this aim, we developed an effective methodology to improve energy efficiency of the service sector buildings. This may represent a handy great opportunity to save natural and economic resources, especially where the buildings structure and t
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MUHARREMI, Oltiana, Lorena CAKERRI, and Filloreta MADANI. "Impact of Fiscal Decentralization Reforms in Albania." In Current Trends in Public Sector Research. Masaryk University Press, 2020. http://dx.doi.org/10.5817/cz.muni.p210-9646-2020-10.

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Decentralization and fiscal decentralization constitute one of the most followed trends for political and economic reform in recent years around the world. Albania, in the 1990s, begins its process of transitioning from a centralized economy to a free-market economy. This process is accompanied by transforming existing economic mechanisms and infrastructure to better function the free-markets model, but above all, with the need to develop and create new legal, institutional, economic, and social instruments and spaces to increase the allocation and efficiency of public and private resources. T
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Reports on the topic "Public sector service performance"

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Mallory, Richard E. Service Quality Standards for the Public Sector. Asian Productivity Organization, 2025. https://doi.org/10.61145/szra3943.

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Governments around the world are seeking new ways to deliver efficient, effective, and transparent services. A new P-Insights report, Service Quality Standards for the Public Sector, introduces the ASQ/ANSI G1:2021 standard as a practical framework for improving service quality across all levels of government. The report explains how ANSI G1 enables public agencies to evaluate performance objectively using measurable outcomes, maturity scoring, and best practice workflows. Unlike traditional models such as ISO 9001, this approach allows for detailed analysis at the unit level, helping leaders
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Siddiquee, Dr Noore Alam. Recent Trends in Performance Management Systems in the Public Sector in Asia. Asian Productivity Organization, 2024. http://dx.doi.org/10.61145/wtiu1677.

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Public-sector organizations in APO member economies are under pressure to enhance service quality while maintaining accountability, transparency, and productivity. Good governance and new public management have spurred reforms to improve performance, focusing on measurable outcomes at all levels. However, low targets and distorted outcomes can undermine the goals, and so 360-degree feedback systems are crucial for good governance, resource efficiency, and better public services, despite their operational challenges. The report highlights trends, challenges, and the need for continuous adaptati
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Vlaicu, Razvan. Trust, Collaboration, and Policy Attitudes in the Public Sector. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003280.

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This paper examines new data on public sector employees from 18 Latin American countries to shed light on the role of trust in the performance of government agencies. We developed an original survey taken during the first COVID-19 wave that includes randomized experiments with pandemic-related treatments. We document that individual-level trust in coworkers, other public employees, and citizens is positively related to performance-enhancing behaviors, such as cooperation and information-sharing, and policy attitudes, such as openness to technological innovations in public service delivery. Tru
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Moon, Dr Myung Jae. Strategic approaches in rightsizing and restructuring initiatives in the public sector. Asian Productivity Organization, 2025. https://doi.org/10.61145/khyc7992.

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This study examines the evolution from New Public Management's downsizing approaches to contemporary rightsizing strategies in public sector reform. Analyzing seven APO member cases, the research identifies how governments balance efficiency gains with institutional capacity preservation. Findings reveal that successful restructuring requires strategic alignment of government size, functional scope, and administrative capabilities. The proposed framework for rightsizing maintains core public service delivery while incorporating digital transformation and performance management. These insights
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Torres, Arturo, Fernando Santiago, Natalia Gras, Claudia De Fuentes, and Gabriela Dutrénit. Innovation and Productivity in the Service Sector: The Case of Mexico. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0006954.

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An extensive literature analyzes the determinants of research and development (R&amp;D) and the impacts of R&amp;D on firms' innovation performance and productivity. Because most available studies focus on manufacturing firms, very little is known about firms in the service sector. The gap is even more noticeable in the case of service firms in developing countries. Based on data from the latest available Mexican innovation survey, we explore the determinants of-including the barriers to-technological innovation and the impact of innovation on service firms' productivity in Mexico. Results fro
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Lam, Terence, and Keith Gale. Construction frameworks in the public sector: Do they deliver what they promise? Property Research Trust, 2021. http://dx.doi.org/10.52915/sbuk7331.

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We demonstrate that the use of Performance Frameworks for the procurement of construction projects by public sector organizations in the UK (specifically, in England) leads to significantly improved outcomes in terms of time, cost, quality, sustainability and closer relationships, than the traditional ‘open tender’ approach of procuring discrete projects, individually. We identify the factors that lead to such improvements. We label these: supplier’s task performance factors (project staff, execution approach, competence of firm and structure of firm); supplier’s contextual performance factors
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Abdullahi, Leila H. What is the impact of increasing salaries on improving the performance of health professionals in the public sector? SUPPORT, 2016. http://dx.doi.org/10.30846/1608093.

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Abdullahi, Leila H. What is the impact of increasing salaries on improving the performance of health professionals in the public sector? SUPPORT, 2016. http://dx.doi.org/10.30846/1608115.

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Ngo, Frances Lois, Vicente Alberto Puyat, George Douglas Siton, and Miharu Jay Kimwell. Efficiency and Effectiveness of Earmarking for Public Health in the Philippines. Philippine Institute for Development Studies, 2023. http://dx.doi.org/10.62986/pn2023.08.

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The Sin Tax Reform Act of 2012 and its amendments aim to increase revenue for public health spending and reduce tobacco smoking and alcohol use. This Policy Note evaluates the performance of sin tax allocations for the public health sector. It finds significant increases in the budget allocations for public health programs since the law was enacted, but this did not necessarily lead to improved outcomes and spending capacity. Hence, implementing agencies should be more strategic in requesting, allocating, and utilizing funds to address service coverage gaps. Moreover, the quality of program pe
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Niles, John S., and J. M. Pogodzinski. Steps to Supplement Park-and-Ride Public Transit Access with Ride-and-Ride Shuttles. Mineta Transportation Institute, 2021. http://dx.doi.org/10.31979/mti.2021.1950.

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Public transit ridership in California declined in the five years before the pandemic of 2020–21 and dropped significantly further after the pandemic began. A sharp downward step in the level of transit boarding occurred after February 2020, and continues to the date of this report as a result of the public-health guidance on social distancing, expanded work-at-home, and a travel mode shift from public transit to private cars. A critical issue has come to the foreground of public transportation policy, namely, how to increase the quality and geographic reach of transit service to better serve
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